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M
The Many
Maria do CarmoThe Many
asked in SURFboard Central Mobile App
arris

O meu Controle remoto não está funcionando corretamente, não consigo mudar de canal nem fazer qualquer outra manobra com o Controle,desde desligar ou ligar o de codificar, a marca do meu Control é arris 

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plemans
Juggernaut
R
The Many
Rosie422The Many
asked in SVG2482AC
App to control wifi on svg2482ac

What app do I use to control users on my WiFi 

292
plemans
Juggernaut
O
The Many
ordernotreceived33The Many
asked in S33 | S34
Can't Login to S33 Web Interface

The only way I have logged into the web interface was with the coax cable disconnected. This isn’t helpful because it doesn’t show any data. I connect the coax cable and try again, browser says site can’t be reached and times out. Does Spectrum not allow access or something? This is my personal modem. Why can’t I access the web manager?

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Wi-Fi Warriors
A
The Many
ajaxThe Many
asked in S33 | S34
how to log in s33v2

how to log in s33v2

241
plemans
Juggernaut
K
The Many
kmahipathiThe Many
asked in G34 | G36
G34 ethernet port not working need help

My G34 the wireless connection works perfectly but my ethernet ports don't work at all.I've tried getting new cables, restarting the router, resetting it . Nothing helped

402
K
The Many
A
The Many
alex85083The Many
asked in S33 | S34
S34 and Cox 2g are they compatible?

I purchased a new s34 for Cox because it says they work together. When I try to set up S34 on Cox I get an error message stating they are incompatible. This is for Cox 2g  Docsis 3.1 system. 

401
plemans
Juggernaut
J
The Many
Jaimie1981The Many
asked in S33 | S34
modem with apple tv on S33

I just activated my new surfboard modem S33 and my computer internet is working fine but my apple tvs are not even though they show connected to ethernet. Can you help with this?

201
plemans
Juggernaut
S
The Many
Srivilli1976The Many
asked in G34 | G36
Network Connectivity problem with G36 Modem

I bought G36 modem in May 2024 and have been having no problem till about a month ago. Now I have to disconnect and connect the power several times daily. The streaming on my TV’s last only about 15-20 minutes after which there is no streaming and the screen states there a Network problem and to disconnect and reconnect the power source to the Modem. My internet provider is Xfinity. Some of the letters in the Surfboard community from 1 year ago,state that Arris is working on an update. Do they have an update? If so how can I get it. Is this a problem with Arris or Xfinity?

1853
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The Many
B
The Many
Brewerj669The Many
asked in G34 | G36
xbox keeps displaying upnp unsuccessful error on G34

Every other device other than the Xbox has connected and works perfectly. I’ve tried everything I’ve seen on different theads to fix this problem. Factory reset, port forwarding, various setting and security protocol changes and nothing has worked. Xbox connects to modem/router g34 but can will launch any games or apps like Netflix, Hulu, max, etc. save your time and mine and don’t recommend I do anything I already have as I’ve done them multiple times with no success 

513
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Wi-Fi Warriors
J
The Many
jtdotsonThe Many
asked in S33 | S34
cell phone internet service blocked -just stopped working Model S33vs

One cell phone in our household has ‘privacy warning’ and cannot access the internet. Everything else is working fine including all other cellular devices in the network.   Cannot get online to see what is connected. Need to reset username and password on Arris and do not see where to send email to reset 

203
plemans
Juggernaut
J
The Many
JanajanikaThe Many
asked in eMTA - General
Does Arris VIP 7300 support TV with Android 7 software

I cant activate Arris Vip 7300 on maj smart tv with software 7

251
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Wi-Fi Warriors
V
The Many
vaibhav.rupaparaThe Many
asked in Modem - General
G34/G36 Intermittent Connectivity On Xfinity Network

I started getting issues since past one month, Xfinity asked to change modem.  

371
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Wi-Fi Warriors
S
The Many
SarahNPThe Many
asked in Wi-Fi Modems - General
How to change username and password on SURFboard DOCSIS 3.1

Through my internet provider, I've got a SURFboard DOCSIS 3.1 Gigabit cable mode & WiFi Router and need to change user name and password.  Tried the 192.168.0.1 web search and got a page with this address:   http://192.168.0.1/login.php.  Looked sketchy.  Thank you for the help! 

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The Many
C
The Many
ccwThe Many
asked in SVG2482AC
Cant access 192.168.0.1 SVG2482AC

i get spinning wheel and “cant access server not responding” used Safari and Chrome on. macbook pro

396
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Wi-Fi Warriors
T
The Many
TaplitskyThe Many
asked in S33 | S34
S34 Firmware Update

On August 3, 2024, I activated my new Arris S34 modem thru the Xfinity app.This morning, I called Xfinity to ask, what’s my firmware update schedule.Xfinity said, Arris is responsible for that.Where do I go from here?Thank you!

2142
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Wi-Fi Warriors
C
The Many
charliebarryThe Many
asked in S33 | S34
S33 - help with new internet name

Installed s33 modem, should I not get a new internet name to set up in settings? 

331
plemans
Juggernaut
K
The Many
Klmills2008The Many
asked in SBG10
Remotely see connected devices on sbg10

Is it possible to remotely see what devices are connected to my network? And if so, how do I do that? Thank you. 

263
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Wi-Fi Warriors
Z
The Many
ZerimarasThe Many
asked in SB8200
4.5-year-old SB 8200 - intermittent issue and suggestion to buy new product.

Howdy folks, I have an SB 8200 that has been working great for 4 years, but over the past 6 months or so it has been dropping connection semi-regularly. After Googling that the unit should last 2 - 4 years I figured mine must be at the end of its lifecycle. If that is true, what should I replace it with? It still seems to be rated highly. I'm not very IT sophisticated although my whole house is smart tech equipped. I use Cox Coaxial gig speed for my internet. Any suggestions for replacement make and model would be appreciated. Thx

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Z
The Many
N
The Many
needSB8200helpThe Many
asked in SB8200
SB8200 will not connect to my pc?

At the request of my ISP WOW I am attempting to connect a new Arris SB8200.After connecting the power to the modem I received a single green power light on the front of unit.I pushed and held the tiny reset button in the back for 15 seconds although I didn’t feel any spring to it?I connected the ethernet cable from my Windows 10 PC.Opened my browser with the 192.168.100.1 address to test the ethernet connection and it would not connect? rebooted PC still no connect to 192.168.100.1.This PC connection is known good I am using it successfully to post this with my old Arris SB6141.   Its the simplest ethernet to PC single connection no router or any other devices.No flashing lights on the front of the SB8200 modem after the reset either?I have not moved the coax cable over to the new SB8200 yet since I can’t login using Admin to check the signal strengths.Very impressed with my old Arris 6141 and the WOW customer service said your forum was the best and usually gets to the bottom of even

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Wi-Fi Warriors
S
The Many
ShelterGimmieThe Many
asked in SB6183 | SB6190
Brightness of LED's SB6190

Hi. Surprising how those little (especially the blue ones) LED’s light up my spare bedroom at night. I’m guessing there’s no way to dim them on the unit itself?  There’s no user manual and I’m unable to access the device with that IP address shown in the quick start guide.  Sux but looks like I’ll have to block the lights with something.

333
plemans
Juggernaut
S
The Many
SevignyDThe Many
asked in S33 | S34
S33 Loud buzzing squeeking noise

I bought my S33 in July 2023. A few weeks ago (Jan 2025) my S33 began making a noticeable buzzing/squeaking sound, which seems to have gotten louder. Hard to notice with TV on (right next to it) but in a quiet room its ultra annoying. Connectivity didn't seem to be affected though. To try to fix the noise I tried briefly unplugging it and plugging it back in. That didn't help. So, I tried to unplug it and let it sit for a bit, when I plugged it back in it gave me a white status light and makes a constant rhythmic buzz squeak now, no internet connection. Left it that way for several minutes and status/connection did not change. What's going on here?

504
plemans
Juggernaut
R
The Many
raygledThe Many
asked in mAX® Mesh Systems - General
Green light goes out on x5042

I’ve had a x5042 Mesh Extender fitted in my house yesterday, but about an hour after it was fitted the green light goes out on the Extender, so I had another one fitted today, but the green light on this also goes out after about an hourMy internet strangely seems to be working fine even after the green light goes out 

202
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Wi-Fi Warriors
A
The Many
alenczewskiThe Many
asked in SBG8300
SGB8300 "Connected" but no wifi or internet

We had winter weather in GA and woke up to the wifi being out. No outages from Xfinity. Restarted the router, connection shows as blue, but no wifi. Xfinity can't detect it. Ethernet connected computer can't see it. Tried doing a factory reset, but nothing happens. It seems to be basically unresponsive. Any ideas?

1153
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Wi-Fi Warriors
C
The Certified
Cpevans10The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
stuck trying to connect to bluetooth

I cannot get past the first portion of the mesh wifi system setup. Stuck trying to establish network connection.  

1789
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Wi-Fi Warriors
S
The Many
stormdanceThe Many
asked in G34 | G36
surfboard login web will not accept password and unable to set up the SBC app on G36

The app wouldn't connect to my G36, kept getting 0000-1614 error code.  So I logged into the web interface.  After updating my password, it asked me to log in again.  Fine no problems, BUT it won't accept my password!  Now I have no way to log into my router/modem.  It keeps telling me to use the email address I used for the app.  Did but it still will not acknowledge my password.  I've reset the modem so many times is sad.  I'm fed up!  How do I get my password to work on the website since the app won't work?

1868
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Wi-Fi Warriors
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