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traverblvdThe Many
asked in Modem - General
SBG6580 factory passcode does not work after hard reset several times...

I bought this SBG6580 on ebay and could not get it to work for due to “invalid passcode”.  After hard reset, the default passcode still does not work. How can I get a valid passcode for this to work?

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Wi-Fi Warriors
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The Many
S33noiseismakingmecrazyThe Many
asked in S33 | S34
warranty claim

I have an active warranty and my s33 modem is making noises and driving my entire family mad. How do I file a claim?

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Wi-Fi Warriors
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The Many
DsmevolutionThe Many
asked in SB8200
SB8200 Firmware Update

I need a firmware update file for my SB8200.  I know it was mentioned to my ISP’s support line and they refused stating that they are not allowed to connect to customer owned modems and process updates.  At this point, I cannot update my modem and i’m having connection issues with reset connects and VPN drops which are impacting my ability to do my job. Can anything be done to get me an update file, please?

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Wi-Fi Warriors
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The Many
DarkfallzThe Many
asked in S33 | S34
Wrong serial number on S34

I am just trying to register my Arris S34 and it keeps telling me the serial# is incorrect.

341
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Wi-Fi Warriors
A
The Many
Andrew1620The Many
asked in Modem - General
Arris SBG7600AC2 No wired internet

After a recent Xfinity outage I am unable to connect to the internet using my desktop which has an ethernet cable plugged in the back of the modem. I can connect wirelessly on my laptop. I have tried two different desktops, three ethernet cables and all four sockets in the back of the modem. The error message on the computer is that the device does not have a valid IP configuration. I have reset the IPv6 and IPv4 addresses automatically, and also typed them in manually but the computers still cannot identify the modem. Thank you

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Char47The Many
asked in S33 | S34
reset button not workin S33

Need to factory reset my surfboard S33. Depressing reset button does nothing.  

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Wi-Fi Warriors
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The Many
pepperleuThe Many
asked in G34 | G36
new to G36 - SBC app logon not working

The modem is working but I’d like to get the app up and working so I can simplify the password.  The QR code that came with the unit doesn’t work and I don’t seem to be able to do it manually.  I’ve set up a password and user name, but that’s about it.  

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Wi-Fi Warriors
sargent knuckle
The Many
sargent knuckleThe Many
asked in S33 | S34
V3 indicates the 3rd firmware version on S33

Hello all, does the V3 after the product name ,for example S33v3 mean its the 3rd revision of the product, or does it mean its the 3rd firmware version of the product?

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sargent knuckle
The Many
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The Many
BalakcThe Many
asked in S33 | S34
Xfinity & Arris S33 and W121 Kit - slow speed issue

Hi,I have the following Arris Setup:Modem : S33Wifi Router : W121 Kit - Two W21 - SURFboard mAX Mesh Wi-Fi 6 system - AX6600 Speeds.My Xfinity Plan is 1200 Mbps download and 35 Upload.Everytime i run speedtest, i dont get more than 400 MBPS download & 30 MBPS upload.If i reach out to Xfinity, they are promoting the Xfinity Gateway for monthly rent.Any suggestions how to speed up using existing Arris S33 + W121 Kit Setup ?

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plemans
Juggernaut
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The Many
jimbrown9825The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Latest Firmware for the SBG7600AC2

I saw two questions on this topic and the response was that the latest firmware is pushed out to the internet service provider. But my situation is I chose not to use any router from the service provider and purchased this on my own. So I would have thought I should be able to update the firmware on my own as well (as and when there is a firmware update).

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Wi-Fi Warriors
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The Many
RickenboouThe Many
asked in G54
Error Code 0000-1612 at the regerter my device page on G54

As the title states, everytime I get to the "register my device" part of this app, I get the wifi communication failure message with error Code 0000-1612.  I've reset my device numerous times with both hard and soft resets, un-installed the app, etc.  Apparently I need to get through that page to make an account username and password to get access to my admin page on my g54. This is more than frustrating.

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Wi-Fi Warriors
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The Many
newstringsThe Many
asked in G34 | G36
G36 won't connect to Surfboard app to change password and network name

New G 36 connected to Xfinity and online with solid blue light in front, via surfboard and Xfinity app setup process.  At the last step, Surfboard app delivers Something Went Wrong Error Code: 0015-1805 and then I can go no further.We are online and connected, I just want to access to edit network name and password.  

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Wi-Fi Warriors
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The Many
DennisJudy012The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Xfinity blocking port 80

I have the Arris SBG7600AC2 as the cable modem and wireless router for Xfinity service. When I try to add the Arlo Netgear camera hub, it cannot get to it because port 80 is blocked. I set up port forwarding on the Arris but the port does not seem accessible. How can I troubleshoot this issue?

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Wi-Fi Warriors
D
The Many
DrewdownkaliThe Many
asked in S33 | S34
s33 high pitched buzzing for about a month

My S33 has been making an annoying high pitched sound for about a month.  The sound got significantly worse today and it stopped working. Plugged in my old sbg6580 and contacted my ISP and now I have Internet back. Arris expects me to have a cpu with an Ethernet port but not many laptops come with Ethernet ports anymore. Nether my laptop not my finances laptop have Ethernet ports. Arris says if I can't connect a computer to it there nothing they can do for me. Modem is still under warranty until Sept. 

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Wi-Fi Warriors
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The Many
Thaidid2683The Many
asked in SURFboard Products Feedback
Arris mesh X5402

Hi.  Is it possible to login to above device? I would like to turn off front LEDs. I have found device in router settings (Arris NVG578LX1) but all I seem able to do is change device name. Thanks.

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The Many
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michael w onlineThe Many
asked in SBG8300
Updating the device access and password.

What are the steps to update my SBG8300 w/WiFi access and password. I need to improve my security beyond default.  Thanks so much for any help.I prefer Arris over all other brands and have had great luck with it for years - quality technology and great value. Also, is there literature on the SBG8300 for resetting WiFi names and password?  I want to make everything difficult for wannabe hacker - maybe hide 5G connections.  Thank you 

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Wi-Fi Warriors
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The Many
narayanmpThe Many
asked in G54
Speed is too low while PC is in 2nd floor

I recently setup the modem/router and I get excellent speed on all devices except one, which is a HP laptop (when it is far from router).The speed that I am getting in the laptop (Windows PC) is excellent when it is on the same floor. But when it is in the second floor, the speed is 20-30 mbps. Interesting thing is that, the speeds are pretty good when I check from an ipad and chrombook while in the second floor.It appears that the PC is having hard time to get the performance just when it is in the second floor. Any idea what could be causing the slowness in the PC while there are no issues in chrome book and ipad. Thanks. Nm

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The Many
lewThe Many
asked in Modem - General
Need to cancel order

Hello,I need to cancel an order I placed.Also, it is ridiculous that I have to make a forum post to get support. The support site only allows you to use the contact methods if you have the serial number. I obviously don’t have the serial number because I don’t have the product and don’t want to receive the product. There should be a support number on my order page to get support for the order I placed.

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plemans
Juggernaut
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The Many
Garland83The Many
asked in Wi-Fi Modems - General
Older Modem - Still Good? - SBG7580-AC

I have Arris Surfboard SGB7580-AC.  Will it work with Xfinity 300 mbps service?

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plemans
Juggernaut
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The Many
Jwh012781The Many
asked in SVG2482AC
svg2482ac as wifi only

Can I use this modem/router as WiFi only as I purchased a standalone better modem?

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N
The Many
nbeheraThe Many
asked in G34 | G36
How to use firewall to block port UDP 500 on G34

How can I block certain ports? How can I use Firewall Rules to block UDP port 500?

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rliscoeThe Many
asked in Modem - General
Is there tech support one can speak to on the phone?

Is there tech support you can talk to on the phone

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Wi-Fi Warriors
S
The Many
ShelterGimmieThe Many
asked in SB6183 | SB6190
Important to change UN and PW with SB6190?

Hey all.  So my new SB6190 is activated and working (Optimum is my provider).  I’ve tried what has been suggested in this forum in order to log in with 192.168.100.1, yet haven’t been able to.Question...does it matter?  Is it important to get access in order to change UN and PW?  Is there a security issue if not?Not too happy with Arris that logging in is an issue.  I was going to download the mobile app but I don’t download apps that require access to what’s on my phone.Thanks.

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The Many
M
The Many
MRJAEThe Many
asked in S33 | S34
WIFI USERNAME & PASSWORD on S33

I just purchased Arris Surfboard S33 and I need my WIFI Username & Password. It is not in the box.

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plemans
Juggernaut
J
The Many
jessiehThe Many
asked in G34 | G36
Unable to connect to internet on G34 modem.

I have been unable to connect to the G34 modem for 3 days. Sparklight verified that the modem has an internet signal going to it and the light is solid blue one the modem. We howevere cannot connect laptops, phones, or TVs to the internet.I tried to reset it and then the app was unable connect to it to set it up. There’s an IP reset address 192.168.0.1 but it WILL NOT work. The Surfboard app has logged me out and will not allow me to log in. Please help. I pay $50 a month for wifi and I want to actually be able to use it. Side note: the modem is only a year old. We bought it in January 2024. 

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Wi-Fi Warriors
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