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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1705 Topics

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leavemealoneThe Many

asked in SBG8300

Cant log in to my SBG8300 router

Trying to log into my router via 192.168.0.1. For creds I’m using the email address I use for my Surfboard Central app account (which works fine in the app), and the password on the physical bottom of the router. I get an invalid credentials error. What am I missing?

1 year ago

krudman

asked in SBG8300

SBG8300 - disable IPv6

I need assistance disabling IPv6 in the settings of my Arris SBG8300. I cannot find the settings in the WAN or Advanced where the IPv6 can be turned off.

1 year ago

lynnThe Many

asked in SBG10

Loss of Sync in Event Log (SBG10)

I’ve been having internet connection problems for 3 weeks. The SBG10 we have is at least 4-6 months old (from amazon--new) along with the coax cable. I’ve gone to my ISP numerous times with them always saying ‘it’s fine on our end’ but our connection continues to be spotty with internet going in/out and getting kicked off gaming servers all day. Normal troubleshooting has already included checking cables, doing hard restarts of the entire modem, cables cables cables. The problem persists as my gaming computer and my roommates PS5 (both hard wired into the modem) get knocked out by the internet. I’m not very into modems but I am very frustrated and a bit tech savvy. I figured I can peek into the event log and create a constant ping in my cmd window. I found the event logs are relaying a “Loss of Sync” issue. The event logs are a bit behind but ARE showing that when I time out of constant connection in cmd, it shows up in the event logs shortly after as a Sync loss. (edit: CM-MAC inform

1 year ago

siegelaThe Many

asked in SBG10

Reset admin password

I did a factory reset on my SBG10 but it did not reset the admin password back to admin. And I can’t find anyway to change it. please advise.

1 year ago

ajones88The Many

asked in G34 | G36

Connect HP Printer to g36

I cannot get my printer to connect since I ditched the cable company’s wireless router for the G36. I have an HP Smart Tank Plus 551. The HP app finds all my neighbor’s WiFi accounts but not mine. Please help!

1 year ago

DujardinThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Surfboard SBG7600AC2 keeps dropping wifi

I just bought a Surfboard router, but connection keeps dropping.

1 year ago

JulieRobertsThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to disable SIPALG on SBG6950AC2?

New job, new issues…. How do I disable this on my modem so my phone can accept calls through the Sangoma Talk and Chat apps?

1 year ago

RWKThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 not connecting to the inernet

My cable modem is three weeks out of warranty as of July 12, 2023. I power it down every night and leave it off until morning.I am the only one in the house so it gets used to stream and for some internet with the computer. Over the last year randomly on startup in the morning I would have to switch the computer cable ports because it would not connect to the computer until I did that. Randomly during the day the modem would turn off and then take a long time to boot back up. I thought it was the cable company doing it but now I find differently. On August 5, 2023 on first boot in the morning the system booted as usual then after a minute it shutoff and rebooted for no reason. It took about 5 minutes for it to get to the point where all the lights were lit on the front except the on line light. I tried a manual reset which did not help, I called my provider and they tried to ping the modem and I was told they could not detect the modem. I checked all the connections at that time and fo

1 year ago

PeteSThe Many

asked in SBG8300

Unable to access settings on my SBG8300

I am unable to enter the router settings through 192.168.0.1 . Keeps returning Warning “Your Connection is Not Private. Started doing this a while back. I am not able to use the WPS because I cannot get in.

1 year ago

Modem UserThe Many

asked in Wi-Fi Modems - General

SBG6580 on only one faint light.

I have an Arris Surfboard SBG6580. It stopped working randomly. I have unplugged it. I have reset it. I have replaced all cables. When I plug it in the lights on the front flash once and disappear and all you can see is a faint wireless connection icon. The lights on the back are all on. What is going on?

1 year ago

slowoneThe Many

asked in G34 | G36

Unable to access the Synology Media Server

hi so i just recently changed my router to a arris g36 and my synology media server seems to not be able to show on my network and i cant seem to find any settings to allow it through i also have tried with my wd cloud and nothing

1 year ago

mikej_wThe Many

asked in Wi-Fi Modems - General

NVG578HLX Manual DNS Entry

I have a domain that is set up to the router WAN. That appears to work from outside the LAN. But from inside the LAN I cannot access my service (webpage running on Linux) unless I use the IP address directly. I tried to create a Manual DNS Entry, and the router says it accepted the entry, and then I reset the DNS cache on my internal PC, and when I then run tracert it still returns the WAN address, and cannot access the webpage.What am I doing wrong?

1 year ago

rbleisteinThe Certified

asked in G34 | G36

RMA form for G36 Arris Modem

Now that my G36 Arris Modem has been rendered useless by Xfinity’s recent upgrade to 10G in my area i would like to return this modem that does not work and get a refund. I can not find a place on the SurfBoard website that lets you initiate a return process. Could someon please provide a link to initiate an RMA and/or a number that i can call?

1 year ago

user2023The Many

asked in SBG8300

SBG8300 doesn't work with nordVPN and Ring devices - how to fix?

NordVPN doesn’t give an error, it just simply won’t connect at all while on the wifi with the sbg8300 router. any ideas on how to troubleshoot what the error is exactly? I have gotten this with nordvpn on some other wifi networks as well, particularly some airport wifis, etc, but most of the time it just connects.In addition, every time I try to connect a Ring device, it says to “check internet connection”, even on the 2.4ghz network. Any idea how to get that to work?SIP has been disabled already

1 year ago

McfadzThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

latest firmware for SBG6950AC2

How do I update my firmware? I have Xfinity and my latest driver version is 3.0.2.201.

1 year ago

gary_fThe Many

asked in Wi-Fi Modems - General

I reset my arris touchstone gateway 3270a

model 3270a has been reset 2 times and I cannot access the modem. I cannot set wifi with the code provided, Right now I am frustrated and at a loss of what to do.

1 year ago

4RnrChickThe Many

asked in G34 | G36

G34 Gateway Change Wifi name and password

I see from the online community that to change wifi name and pw you log into an UNSECURE site in your browser 192.168.0.1. Even with the ethernet cable my network and computer are like no way, not secure, people can get your pw, credit card numbers etc. WHY??? Is this seriously the only way this company has allowed this to be changed?

1 year ago

tdpetri37The Many

asked in G34 | G36

Xbox One has Connection Issues with G34

Hello, I recently got a G34 for our new router/modem with Xfinity. I’m posting here as ever since we got the G34, our Xbox One has virtually never been able to connect to the internet properly. It will connect to the network and say all services available, but it will never successfully download any online content/updates/etc. and games that require internet won’t start. It says NAT type is “Moderate” and I know it should be “open” to work properly, but I’ve tried common methods to fix the NAT type to no avail. UPnP is “on” in the router settings, and I’ve tried all manner of restart this, power cycle that, etc. I’ve even tried to mess with manual port selection in the console settings. This never happened with the Arris router/modem we had prior to this model. Forgetting the network and reconnecting worked *one* time to get open NAT, but since that one occurrence the issue returned. I’ve tried it on the 5ghz and 2.4 ghz networks. Forgetting the network hasn’t worked again since then.

1 year ago

Missy VotelThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Modem goes offline every morning with firmware updates

Recently got a SBG69 series cable modem after the one supplied by my ISP, Spectrum, died. It worked fine the first few months, but now seems to be going offline with the firmware update light blinking every morning, and at other inopportune times of day. Is this a Spectrum thing (maybe they don’t like me not renting a modem from them anymore?) or a modem fix? Plz help - my phone bill from using my wi-fi hot spot is gonna be astronomical...

1 year ago

Cheryl KingThe Many

asked in G34 | G36

Problem setting up Wireless Printer

I have an Arris Surfboard G36. I have it set up and the Internet is working fine...no problems with setting it up. What I'm having trouble with is setting up my printer on the router/wifi. The message I get is MAC address filtering is enabled on my wireless router. I get a 2 solutions: 1) I should disable the MAC filtering to my router but I don't know how to disable it. 2) if I keep MAC address enabled, I must first add the MAC address of my printer to the list of permitted devices on my router before continuing to set up my printer wireless. I have the MAC address from my printer but I don't know how to add it to the list of permitted devices on my router. So I don't know how to do either of the solutions....any help to resolve this issue would be appreciated.

1 year ago

ScottMac10The Many

asked in G34 | G36

Surfboard G36 signal problem

My new G36 literally will not broadcast a signal (2.4G or 5G) across the room. I can only get a wifi signal on a device if I am standing next to the router.

1 year ago

Rodman54The Many

asked in SBG10

SBG10

Have the SBG10 and downloaded the new surfboard app and the SBG10 is good but keep getting error code 0015-1805 in the app reset to factory and reinstalled the app same thing what is the solution

1 year ago

DennisThe Many

asked in G34 | G36

Is Verizon compatible with the surfboard product line?

I do not see Verizon listed among the compatible ISPs of the Surfboard product line. Is there compatibility? What modem/router combos do you have that are compatible with Verizon.

1 year ago

Chase EThe Certified

asked in SBG8300

What is the latest firmware update for SBG8300?

1 year ago

Caelum YastoThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

I can access social media apps like youtube,facebook,instragram,etc. but i cannot play online games.

Recently, this week. I haven't played games, everytime I open it says no internet connection, but when I open social media apps, its valid!

1 year ago

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