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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 734 Topics
  • 1,831 Replies
734 Topics
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The Many
lmdecker366The Many
asked in G34 | G36
WiFi Constantly Goes Down - Arris G36

We purchased our Arris G36 in May, it worked great for a couple weeks and then our wifi began to drop once in awhile. Now our wifi on the Arris G36 constantly goes down, multiple times per day. The wired connection through the Arris G36 is uninterrupted when the wifi goes down. We have tried changing the wifi channel and then set it to automatic. We have reset the router to factory settings. We’ve run the diagnostic tools and checked the error logs, both show nothing. We use Ooma as our phone provider and it is plugged directly into the router and is not affected when the wifi goes down. It’s become so frustrating we’re ready to get rid of our Arris G36. 

2593
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Wi-Fi Warriors
1 year ago
T
The Many
todmerrifield82The Many
asked in G34 | G36
G34 lan disconnects and reconnects at 8:11 every night

Every night at 8:11 pm cst my modem disconnects wired connected devices. Why does it do that?

421
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Wi-Fi Warriors
1 year ago
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Button Mashers
AUserButton Mashers
asked in G34 | G36
Cannot login to G34 router even using phone app

This happens too often. I use the credentials supplied by the phone app both on the phone as well as a browser on the computer. “Invalid Credentials! “. I’ve reset the router in the past but I’m getting tired of having to resort to this when I can’t login.

3201
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Wi-Fi Warriors
1 year ago
C
The Certified
CraigG58The Certified
asked in G34 | G36
Compatible of Wi-Fi6 with G34

Hmm, it’s my understanding that Wi-Fi 6 should be backward compatible with both WiFi 4/5 devices on both the 2.4/5GHz bands as an industry standard. I’ve several older WiFi 5 devices (Facebook Portal, Chromecast, smart light bulbs and thermostat, a Windows PC and laptop) and all work fine with the G34.Since I have Band Steering enabled, they’re switched to the “Home 2.4G” network automatically and all work fine. I realize that’s a radio band which doesn’t necessarily equate to WiFi 5 protocol, but it would seem backward compatibility is taking care of that or none of those devices would connect.I also checked “Gateway > Connection > Wi-Fi > 2.4 GHz Radio”. Mode is selectable there, but 802.11ac isn’t even an option. Once again, I assume this is because the router is taking care of that under the WiFi 6 covers.Sorry I can’t offer any further advice, other than to contact ARRIS customer support. I know that, but you’ll get no official answers around here.

1521
C
The Certified
1 year ago
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The Many
McYouThe Many
asked in G34 | G36
Can't log into http://192.168.0.1/

Instead of asking for a username, its asking me for an email address. when I input the email I used to log into the app and register the device, it says the email isn’t associated with an account. Any idea how else I could get in. The app is really useless and won’t let me troubleshoot anything. 

3791
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Wi-Fi Warriors
1 year ago
C
The Many
chuckm245The Many
asked in G34 | G36
help setting up surfboard G34

Can’t setup

1171
C
The Certified
1 year ago
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The Many
G36_userThe Many
asked in G34 | G36
G36+Xfinity+2.5Gb

My main problem has been with dropping internet when I use 2.5Gb port. I have 1.2Gb plan with Xfinity. When I use the 2.5Gb port speed tests are testing ~1.4Gb download. However during normal use especially felt when doing online meetings G36 drops the internet frequently for a couple of minutes.This doesn't happen when I use 1Gb port. Or at least it appears so.Any ideas?Is this related to “G34/G36 Intermittent Connectivity On Xfinity Network”?If G36 is not fully compatible with Xfinity, I will seek for a refund then.

1382
G
The Many
1 year ago
A
The Many
ajones88The Many
asked in G34 | G36
Connect HP Printer to g36

I cannot get my printer to connect since I ditched the cable company’s wireless router for the G36.  I have an HP Smart Tank Plus 551.  The HP app finds all my neighbor’s WiFi accounts but not mine.  Please help!

3211
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Wi-Fi Warriors
1 year ago
S
The Many
slowoneThe Many
asked in G34 | G36
Unable to access the Synology Media Server

hi so i just recently changed my router to a arris g36 and my synology media server seems to not be able to show on my network and i cant seem to find any settings to allow it through i also have tried with my wd cloud and nothing

541
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Wi-Fi Warriors
1 year ago
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The Certified
rbleisteinThe Certified
asked in G34 | G36
RMA form for G36 Arris Modem

Now that my G36 Arris Modem has been rendered useless by Xfinity’s recent upgrade to 10G in my area i would like to return this modem that does not work and get a refund.  I can not find a place on the SurfBoard website that lets you initiate a return process.   Could someon please provide a link to initiate an RMA and/or a number that i can call?

1092
R
The Certified
1 year ago
4
The Many
4RnrChickThe Many
asked in G34 | G36
G34 Gateway Change Wifi name and password

I see from the online community that to change wifi name and pw you log into an UNSECURE site in your browser 192.168.0.1. Even with the ethernet cable my network and computer are like no way, not secure, people can get your pw, credit card numbers etc. WHY??? Is this seriously the only way this company has allowed this to be changed? 

5431
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Wi-Fi Warriors
1 year ago
T
The Many
tdpetri37The Many
asked in G34 | G36
Xbox One has Connection Issues with G34

Hello, I recently got a G34 for our new router/modem with Xfinity. I’m posting here as ever since we got the G34, our Xbox One has virtually never been able to connect to the internet properly. It will connect to the network and say all services available, but it will never successfully download any online content/updates/etc. and games that require internet won’t start. It says NAT type is “Moderate” and I know it should be “open” to work properly, but I’ve tried common methods to fix the NAT type to no avail. UPnP is “on” in the router settings, and I’ve tried all manner of restart this, power cycle that, etc. I’ve even tried to mess with manual port selection in the console settings. This never happened with the Arris router/modem we had prior to this model. Forgetting the network and reconnecting worked *one* time to get open NAT, but since that one occurrence the issue returned. I’ve tried it on the 5ghz and 2.4 ghz networks. Forgetting the network hasn’t worked again since then. 

4651
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Wi-Fi Warriors
1 year ago
C
The Many
Cheryl KingThe Many
asked in G34 | G36
Problem setting up Wireless Printer

I have an Arris Surfboard G36. I have it set up and the Internet is working fine...no problems with setting it up. What I'm having trouble with is setting up my printer on the router/wifi. The message I get is MAC address filtering is enabled on my wireless router. I get a 2 solutions: 1) I should disable the MAC filtering to my router but I don't know how to disable it. 2) if I keep MAC address enabled, I must first add the MAC address of my printer to the list of permitted devices on my router before continuing to set up my printer wireless. I have the MAC address from my printer but I don't know how to add it to the list of permitted devices on my router. So I don't know how to do either of the solutions....any help to resolve this issue would be appreciated.

5221
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Wi-Fi Warriors
1 year ago
S
The Many
ScottMac10The Many
asked in G34 | G36
Surfboard G36 signal problem

My new G36 literally will not broadcast a signal (2.4G or 5G) across the room. I can only get a wifi signal on a device if I am standing next to the router.

1191
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Wi-Fi Warriors
1 year ago
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The Many
DennisThe Many
asked in G34 | G36
Is Verizon compatible with the surfboard product line?

I do not see Verizon listed among the compatible ISPs of the Surfboard product line. Is there compatibility? What modem/router combos do you have that are compatible with Verizon.  

1601
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Wi-Fi Warriors
1 year ago
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The Many
NeumannericThe Many
asked in G34 | G36
old ipad wifi from surfboard ax3000

Can someone help me as my old iPad will not connect to this new Wi-Fi cable modem.I am dumb with technology, but was able to get my computer, phone, and Roku TV connected to the network, but not my old iPad. Thanks.

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plemans
Legends
1 year ago
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The Many
Michael RidleyThe Many
asked in G34 | G36
G34

I can't access the device info and setting through the surfboard manager while hooked to the ethernet ports with my laptop. The mobile credentials don't work. Do I need to change interface status when using a ethernet cable instead of coax cable?

731
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Wi-Fi Warriors
1 year ago
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The Many
jerrysurfyThe Many
asked in G34 | G36
G36/Xfinity/Eero Issues/App Issue

Hi Everyone, I have 800 mbs Xfinity internet, a G36 connected into the eero mesh. It has never really worked well and I have read about eero and g36 issues. I am trying to login to the router to change the settings over to bridge mode, however, the credentials the app displays dont actually work on the web login. Is there any way to avoid the factory reset? And If i factory reset do I need to call Xfinity again or will that part still work? Lastly, will bridge mode even help haha?

1341
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Wi-Fi Warriors
1 year ago
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The Many
wkmiecikThe Many
asked in G34 | G36
AX3000 G36

I can connect my computer and phones however I cannot connect my printer.  What do I need to do?

441
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Wi-Fi Warriors
1 year ago
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The Many
drmckinneyThe Many
asked in G34 | G36
No internet connection.

I have cox for internet provider. We have had signal drops by the dozen and they recommended we replace our modem and router which i did with the G36. Still no luck. Cox sent out a tech who found a problem with their feeder line. Today they replaced that cable.and tried the reset  No connection. I have unplugged and plugged the G36  and tried the reset switch multiple times. I get a green flashing light that changes to a blue flashing light. Never goes solid. Cox does a reboot from their end and it is unsuccessful. Modem is not connecting to their network. Have double and triple checked the SN and the Mac address and all seems good. I am at a total loss as to what to do next.. 

1471
plemans
Legends
1 year ago
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The Many
wood.viThe Many
asked in G34 | G36
G36 + W121 recommendations

I have an existing Arris G36.  I’d like to extend the WiFi.  There is a “Mesh” menu on the G36.  Is the W121 mesh a good choice?  If so, what’s the best configuration?  Should the G36 try to act as a node on the W121 network, or should it disable its own WiFi and be connected via cable to the first W121 node?  Is the W121 a peer-to-peer system, or is one designated the controller?

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Wi-Fi Warriors
1 year ago
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The Many
RidgelyThe Many
asked in G34 | G36
Bramd bew G34 not visible to ISP

Just replaced a defective Netgear. Installed and contacted Cox who activated. Can see IP address, gateway, etc but Wi-Fi and LAN devices cannot connect to Internet. Wi-Fi (phone) shows as connected but no internet. Contacted Cox after activation and they now state they cannot see the device.   

1171
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Wi-Fi Warriors
1 year ago
B
The Certified
balenasandwichThe Certified
asked in G34 | G36
iPad not connecting to G34 wifi

Hi. This may be an obvious problem, but I can’t seem to figure it out.I recently got the G34 and my iPad is not connecting to the wifi. I’ve reset the network settings on the ipad, tried 2.4 and 5 ghz networks, and the guest network.I’ve also checked to see if the device is being blocked somehow, as well as added the MAC Address manually.I know that the ipad wifi itself is working because it can connect to my phone’s hotspot.I initially thought it was a software incompatibility, because the iOS version is 11.1 which is quite old. However since DOCSIS 3.1 is backwards compatible, I don’t think that would be the issue.My old router was the Arris DG1670A, which I can confirm the ipad did work with. 

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The Certified
1 year ago
E
The Certified
emanonThe Certified
asked in G34 | G36
MAC Filtering stops working and screen won't populate...why?

MAC filtering screen will not populate.  After I have successfully set this feature up, a few days later the screen wont populate and the settings no longer work. The screen stays stuck at “This may take several minutes...” I have to restore default gateway and set it up again only for the screen to eventually not populate and stop working! Rinse and Repeat!  Why is this happening?  

674
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Wi-Fi Warriors
1 year ago
D
The Many
DrCorvetteThe Many
asked in G34 | G36
2.4 ghz wifi very slow. Was fast

I have a G34 that for some unknown reason is having a problem with 2.4 Ghz band. I ran a speed test yesterday and my download speed is is 5 Mbps !  My 5 Ghz speeds are over 400 Mbps.  I have tried different channels to no avail. Speed remains the same.  Router is 1 month old and is on Comcast. A This problem started 2 days ago.  Any ideas on what happened?

3903
D
The Many
1 year ago
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