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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

733 Topics
1,829 Replies

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733 Topics

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HELP51The Many

asked in G34 | G36

First laptop only gets G34-66CD, and the second only G34-66CD-5G (at 2x the speed!)

This is weird! On one laptop, the first to connect to the ARRIS, and near the modem, the username (the 2.4G one) is G34-66CD (and only that one for the ARRIS shows up), and the second laptop to connect, which is on a different floor, has only the username G34-66CD-5G showing up for the ARRIS...and the download speed is more than twice as fast! PROBLEM: I can’t get G34-66CD-5G, the correct one, on my first LAPTOP! I don’t get why it’s happening like that. Any ideas and/or solutions? THANKS!!!

245

3 months ago

pasdonrrThe Many

asked in G34 | G36

admin login changed on G34

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

351

3 months ago

sacroiliacThe Many

asked in G34 | G36

Network name and Password for G34

How do I change the password on my network and also the name of my network?

621

3 months ago

DizzyThermalThe Certified

asked in G34 | G36

Arris G36 01.04 Intermittent Connectivity

Hello, I own an Arris G36 that I bought 10/6/2023.Since then, I've had very unstable internet, where I would drop multiple times during a 1-hour conference call making working from home impossible.I've found numerous forum posts about firmware 01.04 causing this issue and that version 01.05 fixes the intermittent connectivity issues.I've also been told that per DOCSIS, Arris (the manufacturer) is unable to update this firmware, and that it is the ISP's responsibility to verify and push out the update to their customers.First, is this true? Am I stuck and at the mercy of Xfinity?It's almost been a full year of degraded service and I'm not only in the hole for a $320 modem that barley functions, AND the 9+ months of 1.2Gbps I've been paying for and not enjoying.What's the answer here? Am I out $320 because people don't want to support their recommended hardware? People can't afford to be making these mistakes, this isn't insignificant.Thank you,-DizzyThermal

2227

3 months ago

crazykidjoeThe Many

asked in G34 | G36

G36 port forwarding for tivo

I have the G36. I also have TiVo. I want to setup port forwarding for it. I checked online and there’re about 9 ports to open/forward. Do I have to find and put in all TiVo ip’s for each box and open a port for each one? I’m confused on filling it out. Example: internal start point, internal end point, external start point, external end port. Some of the ports are 80, 443, 7387 and so on. Can anyone give me an example on how to set it up based on the ports mentioned? Thanks Joe p

101

3 months ago

marky57The Many

asked in G34 | G36

creating password for G36 on GUI web portal

Hi, I simply want to open up Arris website and create a password for my G36

411

3 months ago

pasdonrrThe Many

asked in G34 | G36

admin login changed on G34

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

382

3 months ago

LamplThe Many

asked in G34 | G36

How to get COX to push the DOCSIS Upgrade - G36

The current information on my G36:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:{edit:personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A

1053

3 months ago

stjohnson59The Many

asked in G34 | G36

Ethernet cable connection disabled automatically with Arris G34

This has been the most frustrating last 9 months or so. I thought that this model would work well with my house rentals ISP ( COX ) Well, I have been plugging in and unplugging, reseting, rebooting, rebooting the modem, buying new RJ45, new switch, new dock, plugging in and unplugging again. Why does this router keep DISABLING my ethernet connection. I keep the same config and its like a roll of the dice if it will work or not? If anyone has any thoughts Id LOVE to hear them. This can’t be user error, or a hardware issue, or maybe it could be. I am at a loss and VERY happy to be going on vacation for a week. PLEASE HELP.

632

3 months ago

StephdoneThe Many

asked in G34 | G36

Delete all information from g36

Sold my G36. How do I remove all my information from Arris account?

241

3 months ago

mztlovThe Many

asked in G34 | G36

network mesh using WC4T

Is the Arris G34 and G56 compatible with the Three WC4T I am using today. I need to update my cable router

201

3 months ago

GarytvhThe Many

asked in G34 | G36

Cannot connect to streaming services and slow speed on G34

I just purchased an ARRIS G34 and set it up. The PC’s seem to access the web, although slowly. However I can’t seem to connect to streaming services, such as Netflix, Amazon Prime, etc. They either timeout or I get a no internet connect message. MY provider is SPectrum

471

3 months ago

Desertdiver62The Many

asked in G34 | G36

having trouble hooking printer to network on G34

I have an HP 140 laser jet wireless printer that I am having trouble connecting to my Arris G34 router network. Can someone help me thru it

641

3 months ago

GmannThe Many

asked in G34 | G36

device identification and setup the parental control

I need some help identifying the different devices logged into my system. I can see that I have 7 devices. For example, how do I know which of the 3 phones listed is my iPhone vs my children’s phones? I would like to edit device names and set up parental controls. I have searched and can’t find an easy answer. Thank you!

391

3 months ago

zmwebberThe Many

asked in G34 | G36

G34 modem requires daily reset

My g34 was purchased 6 months ago, and for the first 5 months, it has worked flawlessly. Now, I have to reset it daily (sometimes multiple times per day). The internet and wifi completely drop, and the light on the modem/router goes from solid blue to flashing blue or flashing green. When the lights are flashing, there is no internet. I work from home, this is super inconvenient. I have changed the WIFI band, I have tried ethernet cable connection instead of wifi. It’s like the g34 had a built-in detector that knew it was 6 months old so it started to degrade. Also, I have to physically restart it, it doesn’t work if i restart from the admin pannel on 168.1.0.1 it doesnt resolve the issue.Lastly the app on android continues to refuse to connect. Wi-Fi communication failure. error 0000-1612. Every single time. So that is also useless.

811

3 months ago

dougevelandThe Many

asked in G34 | G36

Maximum Devices to connect on Wi-Fi network with G34

I just purchased the G34 and it seems to be limited to 31 devices (based on debugging problems on my network). How many devices are supported? This critical information is not provided on the Arris website or in any documentation that I have found. What modem/routers support more than 31 devices?

805

3 months ago

SurfsdwnThe Many

asked in G34 | G36

G36 Guest Account is hidden?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.

715

3 months ago

kieldowdleThe Many

asked in G34 | G36

g34 wifi fails shortly after power cycle

Occasionally the wifi signal would become unavailable and a power cycle would always solves the problem, bringing the wifi back. This was expected and was fine. However, starting yesterday after power cycling the devise would result in the wifi network only being temporarily available and would soon fail. Pressing the reset button on the device did not fix the problem. Each time I power cycle the device the network fails in less time. Is my device broken? Do I have to buy a new one?

503

3 months ago

RichDThe Many

asked in G34 | G36

how do we check on replacement of modem

How do we check status of replacement modem

3 months ago

PawwyThe Many

asked in G34 | G36

Wi-Fi keeps dropping on G34

My modem keeps dropping WiFi every hour or so and I work from home all day, how do I fix this? Xfinity says its arris and needs update. I have to reboot non stop and causing work delays? Can you push the update! G34 MODEL , AX3000 WiFi 6.

1043

3 months ago

MichaelwoodThe Many

asked in G34 | G36

setup for surfboard ax3000 G34

how to setup my new arris G34 on my pc

rkralThe Many

How do I set up a G36? Instructions in the app say to enter a device but G36 is not an option. Is there any customer support? There's no phone numbers.

621

3 months ago

SurfBoardG36The Many

asked in G34 | G36

Unstable internet connect with G36

I had recently purchased and installed a Surfboard G36 for Xfinity service. Earlier I had a older model of Surfboard and connection kept dropping. So, I ended up increasing to 1Gbps service with G36 with a hope of having an uninterrupted network. But it has been terrible even with G36 and I have to restart the modem multiple times in a day. Going through this is not helpful either - http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels.

261

3 months ago

PawwyThe Many

asked in G34 | G36

Intermittent internet connection

I have the ax3000 and it drops WiFi every couple hours. There is no outage in the area. Past post say there should be an update pushed for using xfinity and nothing since December. I work full time at home and this product isn’t it

211

3 months ago

RichDThe Many

asked in G34 | G36

modem is not working G36

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option. Is it sold green and rebooting doesn't work mine. Started Friday

602

3 months ago

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