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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

773 Topics
1,948 Replies

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773 Topics

Deb HallThe Many

How to change the wifi Password on G34

How can I change the password from a string of numbers to something easier for me to remember? I have just plugged in a new G34-80A5-5G

1834

4 months ago

mdamianoThe Many

asked in G34 | G36

reacing Mesh with G34 because one of my routers shorted out

I’ve had a Mesh system for three years. One of my routers shorted out and am wondering if it is wise to just buy another Mesh Router for $170 or the G34 for $180 which would replace everything however I still have one additional working router and the arris modem from my original mesh purpose. My main concern is I get great coverage with the Mesh in my 2 story house which is around 4000 sq ft. Is the G34 reliable enough for proper coverage as well? Thanks

4 months ago

reevesp45The Many

asked in G34 | G36

Unable to connect the printer with arris G-34

My new arris modem will not allow my hp photosmart printer to connect. My printer test result says I need to add the MAC address to the list if permitted devices for the wireless router. I did this repeatedly and it still will not connect. The printer identifies the network name, but refuses to accept the password. Help!

542

4 months ago

John15021The Many

asked in G34 | G36

Intermittent internet connection on G34

My G34, I purchased in Feb, has been terrible since April 2024 with Xfinity internet service. Constantly dropping signal for hours and slow download speeds, day and night. Had Xfinity tech put in their modem 7 days ago and issue was resolved. I defaulted my G34 and tried to re-install yesterday but no gateway connectivity at all now? Checked the community chats and there is a lot of issues with the G34 / G36 modems with Xfinity. Not happy as modem was around $ 200.00 on Amazon. Xfinity and Arris need to update their compatibility list as this is ridiculous.

432

4 months ago

adsnellerThe Many

asked in G34 | G36

Slow connection to website with new G34

Replaced problem Motorola cable modem/router with G34 and was able to set it up ok. But when accessing the internet or even connecting to the router through the computer all connections or changing pages seem to hang for several seconds before connecting. Speeds seem ok then until changing websites or selecting an item in the router settings. I never had this issue before. Even connecting to my media server through the network seems to hang for several seconds.

281

4 months ago

LisaABernardThe Many

asked in G34 | G36

Unable to connect link camera with 2.4g network on G34

I have set up my Arris G34 modem. The 5G is working perfectly fine on my phone and laptop. My Amazon link cameras Sync Module needs to access the 2.4Ghz to operate, but doesn’t recognize the password. Can I establish a separate password for the 2.4? If so, how? Thanks, Lisa

441

4 months ago

jemmacThe Many

asked in G34 | G36

Unable to access the GUI web portal and SBC app on G34

This G36 is the worse modem I have ever owned. I’ve had it less than a week and it’s been nothing but issues. I want to go back to my old modem and router. ALL solutions for issues with the G36 seem to require complete reset of the modem/router and starting all over again. The mobile app is a steaming pile of junk. I can’t access the modem through my browser because it won’t accept my email login. Sorry but it’s my ONLY email. The solution is to reset everything and start over.

521

4 months ago

mkaufmandevThe Many

asked in G34 | G36

unable to setup the SBC app on G36

Using Xfinity & Arris G36 I’ve tried unsuccessfully to use this application several times and ways and I cannot get it to connect. I always get an error. Has anybody got G36 to work with Comcast Xfinity in 2024?i’ve been in software engineer for 18 years so I don’t think it’s my errors. I think it’s the app.

561

4 months ago

daledesmaraisThe Many

asked in G34 | G36

No internet on G36

Hello Support. My G36 suddenly stopped working today. I will not reset after holding the reset button for >1 minute. The light changes from solid orange to flashing green and then repeats. Thank you for any assistance you can provide. It is still in warranty.

jtotheb86The Many

Solid blue light, able to log into Wi-Fi but says no internet. internet provider confirms my modem is online. accessed the gateway summary, connection, WAN shows an active IP address. please assist.

1333

4 months ago

BigDamBrowncoatThe Many

asked in G34 | G36

Low RSSI Warning on G36 Surfboard and no internet connection

Does anyone know why the only thing being reported back to me by my G36 via the app is a very low signal strength warning for one of my connected devices, and a suggestion to move it closer to the G36.But here's the "Huh?" part: It's the initial router in a Wi-Fi mesh system and it's hardwired to the G36 on a Cat6 cable that's not 6 feet long. It has NO wireless connection to it, so why is my G36 worried about a low RSSI?

264

4 months ago

HELP51The Many

asked in G34 | G36

Cannot change username and password on G34. HELP! ARRIS site says "WARNING! NOT SECURE!"

2458

4 months ago

HELP51The Many

asked in G34 | G36

One laptop only gets G34-66CD, and the other only G34-66CD-5G (at 2x the speed!)

This is weird! On one laptop, the first to connect to the ARRIS, and near the modem, the username (the 2.4G one) is G34-66CD (and only that one for the ARRIS shows up), and the second laptop to connect, which is on a different floor, has only the username G34-66CD-5G showing up for the ARRIS...and the download speed is more than twice as fast! PROBLEM: I can’t get G34-66CD-5G, the correct one, on my first LAPTOP! I don’t get why it’s happening like that. Any ideas and/or solutions? THANKS!!!

161

4 months ago

sighborg1999The Many

asked in G34 | G36

New G34 shows connected but does not have internet

New G34 solid blue light and no internet period. ISP says it is junk.

902

4 months ago

DNPThe Many

asked in G34 | G36

Intermittent connection issue. Could the G36 with COX have similar issues as noted with Xfinity?

We’ve been having intermittent outages with our 2-year old G36 using Cox cable that sound similar to what’s been described for Xfinity. The issues started a few weeks ago after having our Cox service upgraded - which BTW when working have really improved our speeds. I’ve perfomed a factory reset & Cox has run their remote tests and stated there are no issues on their end. Just wondering if the same type of Xfinitly issue could possibly be happening with Cox? My next step is to purchase an new gateway (or maybe seperate modem & router) to replace the G36...I’m also wondering if I should try a different brand as a comparison (please note that I’m not trying to be controversial...just thinking about process of elimination). Thanks for any feedback & hope your issues get resolved sooner than later...it’s definitily frustrating.

26216

4 months ago

HELP51The Many

asked in G34 | G36

First laptop only gets G34-66CD, and the second only G34-66CD-5G (at 2x the speed!)

245

4 months ago

pasdonrrThe Many

asked in G34 | G36

admin login changed on G34

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

441

4 months ago

sacroiliacThe Many

asked in G34 | G36

Network name and Password for G34

How do I change the password on my network and also the name of my network?

741

4 months ago

DizzyThermalThe Certified

asked in G34 | G36

Arris G36 01.04 Intermittent Connectivity

Hello, I own an Arris G36 that I bought 10/6/2023.Since then, I've had very unstable internet, where I would drop multiple times during a 1-hour conference call making working from home impossible.I've found numerous forum posts about firmware 01.04 causing this issue and that version 01.05 fixes the intermittent connectivity issues.I've also been told that per DOCSIS, Arris (the manufacturer) is unable to update this firmware, and that it is the ISP's responsibility to verify and push out the update to their customers.First, is this true? Am I stuck and at the mercy of Xfinity?It's almost been a full year of degraded service and I'm not only in the hole for a $320 modem that barley functions, AND the 9+ months of 1.2Gbps I've been paying for and not enjoying.What's the answer here? Am I out $320 because people don't want to support their recommended hardware? People can't afford to be making these mistakes, this isn't insignificant.Thank you,-DizzyThermal

2647

4 months ago

crazykidjoeThe Many

asked in G34 | G36

G36 port forwarding for tivo

I have the G36. I also have TiVo. I want to setup port forwarding for it. I checked online and there’re about 9 ports to open/forward. Do I have to find and put in all TiVo ip’s for each box and open a port for each one? I’m confused on filling it out. Example: internal start point, internal end point, external start point, external end port. Some of the ports are 80, 443, 7387 and so on. Can anyone give me an example on how to set it up based on the ports mentioned? Thanks Joe p

111

4 months ago

marky57The Many

asked in G34 | G36

creating password for G36 on GUI web portal

Hi, I simply want to open up Arris website and create a password for my G36

451

4 months ago

pasdonrrThe Many

asked in G34 | G36

admin login changed on G34

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

442

4 months ago

LamplThe Many

asked in G34 | G36

How to get COX to push the DOCSIS Upgrade - G36

The current information on my G36:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:{edit:personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A

1283

4 months ago

stjohnson59The Many

asked in G34 | G36

Ethernet cable connection disabled automatically with Arris G34

This has been the most frustrating last 9 months or so. I thought that this model would work well with my house rentals ISP ( COX ) Well, I have been plugging in and unplugging, reseting, rebooting, rebooting the modem, buying new RJ45, new switch, new dock, plugging in and unplugging again. Why does this router keep DISABLING my ethernet connection. I keep the same config and its like a roll of the dice if it will work or not? If anyone has any thoughts Id LOVE to hear them. This can’t be user error, or a hardware issue, or maybe it could be. I am at a loss and VERY happy to be going on vacation for a week. PLEASE HELP.

732

4 months ago

StephdoneThe Many

asked in G34 | G36

Delete all information from g36

Sold my G36. How do I remove all my information from Arris account?

251

4 months ago

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