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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

736 Topics
1,844 Replies

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736 Topics

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SurfBoardG36The Many

asked in G34 | G36

Unstable internet connect with G36

I had recently purchased and installed a Surfboard G36 for Xfinity service. Earlier I had a older model of Surfboard and connection kept dropping. So, I ended up increasing to 1Gbps service with G36 with a hope of having an uninterrupted network. But it has been terrible even with G36 and I have to restart the modem multiple times in a day. Going through this is not helpful either - http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels.

261

3 months ago

PawwyThe Many

asked in G34 | G36

Intermittent internet connection

I have the ax3000 and it drops WiFi every couple hours. There is no outage in the area. Past post say there should be an update pushed for using xfinity and nothing since December. I work full time at home and this product isn’t it

211

3 months ago

RichDThe Many

asked in G34 | G36

modem is not working G36

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option. Is it sold green and rebooting doesn't work mine. Started Friday

602

3 months ago

Kra2106The Many

asked in G34 | G36

Unable to login the GUI web portal to Changing Wifi Channel on G34

I’m unable to log into the Web Manager to change my WiFi channel via this article. The portal asks for my password, which is shown not only on the Surfboard app on my phone but that I also saved to my password app when I originally set it up. I continue to receive a message “Please login first” after entering the correct username and password. How do I log in?

761

3 months ago

RichDThe Many

asked in G34 | G36

arris G36 stoped working stuck on sold green

My modem wont do a hard reset. Or any kinda of rest. It's stuck on sold green. Luckily I have my old modem still. This modem. Not even a year old yet

562

3 months ago

billyhpfongThe Many

asked in G34 | G36

g34 - Lost mimu function

The G34 modem has lost mimu function after firmware update

3 months ago

gregirbyThe Many

asked in G34 | G36

Activate ARRIS G36 with Xfinity

Tried to activate my ARRIS G36 with Xfinity but they said my modem was refurbished and that it was still registered to another user. I purchased it at Best Buy and thought it was new. What do I do?

921

3 months ago

balenasandwichThe Certified

asked in G34 | G36

ISP security alert on G34

I received an alert email from my ISP flagging a potential security issue. I called to get more information, but they told me that they wouldn’t be able to provide any more info on the source of the alert or any IPs associated with it because I’m not using their special equipment. Instead, they directed me to contact my router provider, stating that they would be ale to access my router and see more information on the event. It sounded like BS to me, but is this true? I have an Arris G34. The logs on the router itself aren’t too helpful. The only strange thing is a number of entries starting about two days before the security email arrived:IGD: config.utapi s_add_portmapdyn: add entry (index 1): add/overwrite entry param portmap_dyn_1 value:enabled,none,43431,192.168.0.***,7070,tcp,165600,1721088246,AnyDeskThere are 66 of these entries in total, with three occurring almost exactly at the 4th minute of every hour, for 22 hours. The redacted local IP is my desktop.So, is this an attempt

671

3 months ago

jeff_smeltzThe Many

asked in G34 | G36

wifi speeds are horrible on G36

I just bought the arris surfboard g36 for my home, when I first hooked it up I was getting 164 plus upload speed and 164 plus download speed, now I'm down to 5 and under upload and under 3 download speed I contacted my wifi provider and they ran a bunch of test and it's nothing on the providers end I have no clue what to do.

631

4 months ago

Randall2022The Many

asked in G34 | G36

Unable to login GUI web portal to change the password

Struggling to log in on the web so I can change my password

281

4 months ago

JetlagjjThe Many

asked in G34 | G36

changing network name

zacharytboydThe Many

Intermittent internet connection - Surfboard G34

I have recently purchased a G34 in hopes that I could fix some connectivity issue with my home network. I have installed the device, but I am not sure if my configuration is adequate. I have verified that my signal levels are correct by using this link. . . . http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels found in this post. . . .Unstable Network Connection - Surfboard G34 with Sparklight. What do I do next?

1053

4 months ago

Bperez76The Many

asked in G34 | G36

arris modem wont turn on - G36

My arris g36 won't turn on

301

4 months ago

grt_inThe Many

asked in G34 | G36

G36 and Xfinity - No connection, Solid Amber Light, No WiFi network

6306

4 months ago

Rockj1c4The Many

asked in G34 | G36

G36 Surfboard - Intermittent internet connection due to latency issue.

My internet has bad latency issues. I have the G36 in just Modem mode. I have an Orbi router and satellite along with a Tether in the garage to try and boost the range. It skips when the kids plays games on the XBox and phones drop or lose connection when link to the home WiFi. I am not tech savvy. I have narrowed it down to Cox internet or the Arris. I am hardwired to arris for the upstairs Xbox but there is till latency issues. It is a problem. The boosters are on in green. I have reset everything. It works for about 15 minutes when a device connects then it has the same issues

251

4 months ago

WeiChao123The Many

asked in G34 | G36

Modem Keeps Dropping Connection Randomly on G34

Hello. My DOCSIS 3.1 Wi-Fi Cable Modem, keeps dropping connection randomly. I just bought it yesterday. The modem is a G34, AX3000 WiFi 6 (up to 4Gbps Download Speeds). I tried contacting Live Chat Support so that I could send the Error Log to resolve this issue, but I don’t know where to click.

1041

4 months ago

Gerald1963_1The Many

asked in G34 | G36

mac address isn't working

Mac address isn't working

301

4 months ago

robbsprattThe Many

asked in G34 | G36

USE G36 ONLY AS WIFI ROUTER

I have to use a new cable modem and it doesn’t have a Wi-Fi router. Can I use my old G36 only for a Wi-Fi router, not a cable modem? TIA!!

4052

4 months ago

BG51The Many

asked in G34 | G36

Unable to locate wps button to connect printer with G36

I just bought an Arris G36 and am running Mac OS Sonoma 14.5 ; the Canon Mx 532 printer asks for me to press the WPS button when searching for the access point. There is no button and the app does not have any way to go to WPS. Do I need a new printer? I don’t want to go backwards in my security or speed.

1391

4 months ago

YentacatThe Many

asked in G34 | G36

unable to connect Wi-Fi on some device on G34

I recently installed an Arris Surfboard G34...I created a network name and password, but some of my devices are not pulling it up. Any advice?

1132

4 months ago

Mmj105The Many

asked in G34 | G36

hacker shows up on surfboard central but not on any other scans i use..

I have a hacker that’s very persistent and kept trying to sign in but I blocked him with the Fing app..he’s not on multiple scans I use but surfboard central shod he’s online in my network..can he hide himself from scans..need help..

311

4 months ago

KengmarkThe Many

asked in G34 | G36

Cannot connect new G36 on SBC app

Attempting to set up my new G36 to my Cox cable. I have registered the device with Cox. I am connected with a solid blue light. I can't complete set up using the app. If I navigate to the 192.168.0.1 site, I can see a dashboard, but haven't got a password to log in. What in the heck am I doing wrong.

866

4 months ago

MrBigBarrellThe Many

asked in G34 | G36

G34 cant log in using web interface any more

If I click the above in the surfboard app Or if I try on Laptop: after I click LOGIN both spin and then shows this:I’ve had browser message before but it used to work. Now it doesn’t.what can I try to fix it thanks

651

4 months ago

jwarne1The Many

asked in G34 | G36

MAC ID not recognized (G34 on Xfinity)

I literally just got home from buying a G34 Cable Modem for my home Xfinity network. However, when I go to activate the modem in the Xfinity app (the only way to activate it), it tells me that the CM MAC ID is invalid (I’m using the HFC MAC ID). I’ve tried manually entering it AND using both QR codes from the insert and the sticker on the bottom of the modem. Same result. I contacted Arris support, and they told me the HFC MAC ID matches their records. They had me try to activate again, same result: invalid MAC ID. I also tried using the Surfboard app (not Surfboard Central). It, too, tells me that the HFC MAC ID is invalid. What am I doing wrong?

1291

4 months ago

DeidridThe Many

asked in G34 | G36

HP 840 g10 laptop slow connection with g36

My g36 typically runs well with no issues. I have recently been issued a hp 840 g10 laptop for work. I have Xfinity gig speed. The hp laptop is the only device running slow at about 30mbps and the speed is the same hardwired or on wifi for both the 5 and the 2.5 network. When I go to the office I get over 400mbps. I have done all the normal trouble shooting but can't seem to find a way to make the connection faster. When I plug the same ethernet cable into my ps5 I get over 500mbps. Please help?

331

4 months ago

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