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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 834 Topics
  • 2,132 Replies

G34/G36 Announcement (2)

835 Topics
H
The Certified
hss8392The Certified
asked in G34 | G36
G34 Ethernet slower than wifi

Ethernet is not updating to 1000mbps on web interface and reverts to 10. Tried cat5 and 6 wires. No difference and this is connected directly to port 1. Wifi is great but Ethernet is only at 90.

503
H
The Certified
M
The Many
MarkFutrellThe Many
asked in G34 | G36
Intermittent internet connection and unable to connect printer on G34

I’m trying to get out of a similar situation. I keep getting the wps disabled screen even though I’ve changed all the security. I don’t want to reset to factory because I’m afraid I’ll lose my xfinity connection. I really need to connect my canon ts 3522 printer to my new G34.

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Wi-Fi Warriors
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The Many
fhirotaThe Many
asked in G34 | G36
G36 connection to HP Envy 4500 printer

The printer recognizes the G36-D4CD wifi setting but when enering the password, the connection failed. Any ideas on how to enter the proper password?

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Wi-Fi Warriors
S
The Many
stampheadThe Many
asked in G34 | G36
issue entering serial number g36

logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct I have the g36. How do I get past the point

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Wi-Fi Warriors
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The Many
IESCOThe Many
asked in G34 | G36
Power cord supply for g36

Where do I get a g36 power supply

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S
Wi-Fi Warriors
B
The Many
BlaquaThe Many
asked in G34 | G36
Changing router on a G34 modem/router from WPA3 to WPA2.

How to change an Arris G34 modem/router from WPA3 to WPA2?

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Wi-Fi Warriors
B
The Many
Brett_SherbThe Many
asked in G34 | G36
G34 Modem and Wifi DOA

I received my G34 modem today. Nothing is happening when I plug the power into the modem. I have tried with several other outlets and ones that I know work. I am thinking it is an issues with the power cord. when the cord is fully plugged into the modem, the connection seems louse.

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Wi-Fi Warriors
J
The Certified
JerryLGThe Certified
asked in G34 | G36
G34 - After a power failure, why is it necessary to change the MAC filtering back to "Allow All" to get reconnected - G34

Our area has random power failures (2 per month). Whenever we experience a power failure, we are unable to connect to the internet when using MAC filtering set to “ALLOW”. We have to change the setting back to “ALLOW ALL” then login, then logout and change the filtering back to “ALLOW” which permits us to login with no issues. This is a major PITA. Can someone explain why this is necessary? ISP is Xfinity.

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The Many
S
The Many
stampheadThe Many
asked in G34 | G36
AX3000 wont accept serial number to login the GUI web portal

I logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct {Edit: personal information}

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Wi-Fi Warriors
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The Many
GrandmaJacqThe Many
asked in G34 | G36
Connection Issues with my new Arris Model G36 combo router/modem

I can't connect to Epson ET-3830 Printer with my new Arris Model G36 combo router/modem. I also can’t connect to my Whiskers Litter Robot 4 either with this new wifi. My phones and computers are connecting fine though. My printer troubleshooter said I should check to see if my privacy or separator feature is enabled in the access point which I have no idea on how to do. Any suggestions to help fix this?

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The Many
N
The Many
N2FCThe Many
asked in G34 | G36
G34 logon issue

After reading what I could find here, I suspect many have this issue!! I used the web interface to thoroughly configure the G34 and TURNED OFF THE WIFI since I have a very nice mesh network plugged into the G34… I foolishly listened to the banner and used the Surfboard Central app to see what else could be configured… BAD MOVE!! I now get a logon screen that REQUIRES AN EMAIL AND PASSWORD WHICH I WAS NEVER GIVEN!!! It tells me I can “get to the old logon...” by clicking something that DOES NOT EXIST!!! Common sense tells me there should be a URL that I could append to the router IP in my browser to get to the other logon screen (e.g. https://{router IP}/<old logon page.php>) if only someone could supply that info!! If I can’t get that info, I am faced with resetting the modem and spending a few hours reconfiguring all my custom settings!!

851
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Wi-Fi Warriors
J
The Many
julija75The Many
asked in G34 | G36
G34 default WiFi gone

Why would my SSIDs just disappear???? I found a similar question from a year ago. And the answer. 17 freaking steps to reset your modem???? Are you kidding me? I didn’t buy this to do this. So is there a clear answer why would SSIDs just vanish suddenly? Barely had this thing for 10 days. It’s either going back to the store or in the garbage. So disappointing.

271
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Wi-Fi Warriors
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The Many
rmoskalenkoThe Many
asked in G34 | G36
G36 doesn't work with Xfinity and experiencing with packet loss

Hello, As many other users I ran into a problem with intermittent packet loss. Arris sent a replacement - both G36 units have loss. 2xXfinity modems + 1x CODA56 - no loss. The issue is clearly with G36. Arris support is trying to blame Xfinity for incorrect signal levels and Xfinity is reasonably responding that their signal levels are good for other modems so Arris needs to fix it - and it doesn’t. So what can be done? Can I return that G36? Or can Arris fix that problem from their side? Thanks!

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Wi-Fi Warriors
D
The Many
Ddavis91The Many
asked in G34 | G36
G34 Ethernet Port Issues Slow Wifi

Howdy everyone! Just replaced my providers Arris with this G34 (SBG00DAY34). I currently have Optimum service formally known as (suddenlink). I pay for the 500 Mbps Service, and with their modem everything was perfect! I always had at least no lower than a 450 Mbps download speed, I would even see 600 sometimes on wired connections. Now on this G34 all of my ethernet ports show a -200 dBm. I have three ethernet cords plugged in. They go to my TV, Xbox series X and desktop. The dBm levels on the WiFi are normal and the connection is perfect on both 5GHz and 2.4GHz. But again, the speeds are hardly acceptable. If I wasn’t paying for speeds I wasn't receiving I wouldn't mind. Everything seems to work okay which is strange to me, and the ping is low. I can't figure out for the life of me what is causing the issue with the ethernet ports. If anyone can give me any sort of direction, I would greatly appreciate it. when it comes to technology and figuring things out, but I'm not very well ver

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Wi-Fi Warriors
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The Many
niam74The Many
asked in G34 | G36
G34 will not connect to wifi

WHY won’t my G34 connect to wifi

761
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Rockstar!
R
The Many
Richw14The Many
asked in G34 | G36
g34 not connecting to internet

New g34 has WiFi but no internet i double checked with my isp and modem is connected to them i tried resetting multiple times light is steady blue

1194
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Wi-Fi Warriors
G
The Many
GTNewtonThe Many
asked in G34 | G36
G34 won’t connect to xfinity cable box

I have xfinity cable TV service and I can’t get the Cable boxes to work with the G34. I get the RDK-10000 error message. Do I need to change a setting?

251
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Wi-Fi Warriors
D
The Many
DollafiftyThe Many
asked in G34 | G36
what does provisioned mean on G34

I bought a new g34 and my isp says I need to contact the manufacturer to have my modem provisioned but I can’t find where to get ahold of the manufacturer

311
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Wi-Fi Warriors
T
The Many
TorgSurf24The Many
asked in G34 | G36
G34 interferes with data/5g in my house.changes the data to 4g. is this a setting somewhere?

The 5g network for data switches to 4g once inside my house. 5g works outside and in other buildings. It stays 4g even with the wireless connection turned off.

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Wi-Fi Warriors
C
The Many
ChrisAhernThe Many
asked in G34 | G36
Activate the my new modem G34

Please help me activate my new G34

441
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Wi-Fi Warriors
V
The Many
VmawawaThe Many
asked in G34 | G36
eufi live view cannot connect

I connected my eufy doorbell camera with chime, everything works well except the liveview. I can view recorded videos but cannot do a liveview. I followed all the troubleshooting steps suggested by eufy tech support and followed the recommendation on here to change the security with no success. Any other ideas?

283
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Wi-Fi Warriors
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The Many
ws1035The Many
asked in G34 | G36
G36 cant cast to devices on ethernet

I bought a new G36. My TV is connected to it using a CAT5 Ethernet cable. I can not cast to the television from other devices on WiFi. I can't cast from a device on WiFi to a device connected via ethernet. Phone, tablet, desktop, none of them find my TV to cast to if it is connected using erhernet. If I unplug the eithernet cable, connect my TV to WiFi, I can then find the TV and connect. This wasn't an issue with my previous Arris surfboard. I can not find a setting that helps. UPnP is enabled. I also tried changing the firewall setting from medium to low. That did not work either. How can I fix this? It's not just my TV either. My cable/TiVo device also has Android TV, it is also connected via Ethernet, and it is not available to connect to either.

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The Many
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The Many
tsullThe Many
asked in G34 | G36
extender for ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX3000)

what extender do you recommend for an additional 1200sf for the this product: ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX3000) Thank you

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Wi-Fi Warriors
W
The Many
Wizard16The Many
asked in G34 | G36
ARRIS (G34) - Intermittent internet connection

My Arris G34 cable modem and router combo loses Wi-Fi connection several times a day ! I have to unplug and plug back in! It works better if I have a fan on it! What is going on?

933
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The Many
A
The Certified
Al the EditorThe Certified
asked in G34 | G36
Smart thermostat disconnects from new Surfboard due to "intersecting bands?" on G36

Greetings! I followed the recommendation for a Surfboard for our smart thermostat (see link). The thermostat disconnects and reconnects during the day. Even when connected, the connection to the company’s server is lost. Yesterday, the HVAC tech said it’s because the two bands do not run parallel but occasionally intersect. The thermostat doesn’t know what to do since it requires 2.4, so it disconnects. He suggested contacting ARRIS to see if the router can be programmed for parallel signals. Any ideas? Thank you!

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Rockstar!

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