Modems

I never recieved a tracking number or confirmation of a purchase made over a week ago. Any idea who to contact?

The first light is solid but the second is just flashing. Did the ethernet to the laptop and still no internet, can't even connect to the modem itself.

I have an office with about 5-7 computers needing access to internet at one time. The speed I am going to be purchasing is the 150mb/100mb and I was looking at the sb6183, but wasn’t sure if there was a better modem for the setup I have. Thanks!

I need to set up my name for my Internet and password

I’m replacing my Motorola MG7500 with a SB33v2 which will service my TPLink Archer router. I think I’ve established service to Xfinity, but can’t seem to raise the router in any configuration -- my LAN connection shows a router through Xfinity which makes me believe the router on my side is being circumvented. I am getting traffic from the internet back to my laptop in the below configurations: cable → modem→ router→ switch->laptop cable → modem → router→ laptop. Do I need to reset anything on the modem proper? Is there some guidance on troubleshooting?Is there an intermediate step available to connect to router directly? Thank you for any support you can offer. Sincerely, CW

I don’t have a smartphone and the required app download to activate it. How to get it to get wifi?

Purchased this modem 4 months ago and it worked perfectly until “I moved it on the shelf.” Seemed to go into a standby mode - has power but does not receive internet signal or reset when I tried to do that. Called cable company to check it out, tech said it’s a modem problem and recommended I purchase an SB6190 DOCSIS 3.0 Cable Modem (which I just did). My question ~ will ARRIS allow me to return it, and refund me for this defective modem? (I sure hope so.) Not having internet, because of this defective modem, has put me in a difficult position as I work two days at the office, and three days from home.

I just bought model SB6190 but when I was trying to activate it ; it is not supported by surfboard central app .

Sb8200 second port not working?

Has anyone had issues getting new modems to work on cox. I have tried the G34 and SBG10 working with Cox for days ~ 18 hours on the phone finally being told modem not compatible. i have Cox complete care, technician said there were no issues with cable. It was after this that I have not been able to login 192.168.0.1 with my 2006 SBG6580. which Cox says is outdated. yes cleared cache cookies used MAC , Windows, Chrome, Safari. ??? Thanks

The manual instructs me to open a browser & enter an IP address to log in to change the name / password for the modem. When I do so, I get an error message saying the site can’t be reached. I’ve tried on 3 different browsers and I get the same error message. I have the SB8300.

I have an ethernet cable input from my provider (Reliance Connects). How do I connect it to the SB8200 modem?

Hello, my surfboard S33 is stuck in green blinking light mode, I tried following steps I saw on another thread to fix it, nothing worked. Even tried restoring it to factory settings

I had to recently do a complete recovery on one of our laptops. I can't find my security code needed to start my wifi. We bought the Arris in June of this year

Cox, communication, changed my modem to my new arris. Surfboard model S33V3. However, I cannot get it to connect to wifi.

I have an sb8200, and it reboots randomly several times a day. The cable company says everything looks good on their side. Is this a sign of a bad modem? I checked all the connections and reset the modem to factory settings, but even after doing that, it still reboots, kicking us off all our streaming devices.

**** Excuse the SN8200 in the title ***** Moderator can you fix please? **** I had a T25 VOIP modem but dropped VOIP and the T25 was only functioning at maybe 75% of an advertized connection of 500 generally much less maybe 275 or less. This SB8200 doesn’t seem to perform much better or maybe worse from time to time. These are images from a 3 hour fresh Comcast/Xfinity connection and I have used the ‘reset’ depress on it. Channels 33 and 34 interest me. The channels that aren’t in the image are similar to what’s in those that can be seen. What about the errors on boot that I see? Channel 33 on a fresh boot was 3.7dBmV 40.5dB 123553490 519 The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Time Priority Description 11-29-2024, 15:40:38 Critical(3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= ( edit personal details) :bd;C

I’ve had this S33v2 device in place with eero 6+ mesh devices and Xfinity ISP since Aug of 2023…it worked well until 2 days ago. The WiFi dropped, I assumed it to be a temporary Xfinity outage. After several hours I checked the modem and it had a solid while (greenish) light, normally its blue. The device was making a high pitched buzzing noise that I hadn’t previously heard. I disconnected both the power and coax, waited and reconnected…the light immediately turned solid white upon connecting power. I attempted to reset the device via the recessed reset button on the bottom of the device. I followed the instructions in the user manual holding the reset button for over 7 seconds, the light never changed from solid white. I’ve attempted several more times, holding the reset for up to a full minute, same result, the light never changes from solid white. Disconnecting the coax and connecting only power, the light goes immediately solid white. To rule out faulty coax, Ii swapped the cable

Arris surfboard sb8200 connected with service provider and double checked - registered modem and still no internet

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

I tried adding another s33 modem for garage using bridge mode. Didn't appear to work so I disabled bridge and now I can't connect back to my network. Spoke to isp and said all is good on their end. Please help!

My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping. How and where do I get the warranty process stated. My Modem is under warranty till 2025.

Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?​

I have the arris sb6183 and bought a router and I can’t find name on the app and still won’t let me connected to the internet on my ps5

Is it possible to load my VPN to my Arris Modem and route it through a VPN router to cover all devices in my house? If so, are there instructions somewhere to load the VPN to the modem? Are there any special things I need to do in order for this to work? Let me know. Thanks Jim