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DOCSIS 3.0 and 3.1 cable modems

1540 Topics
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WakeemupThe Many
asked in SB6183 | SB6190
Unable to connect play station through ethernet cable on SB6183

So, I’m trying to connect my ARRIS surfboard SB6183 to my PlayStation and I plugged in the Ethernet and I tried to connect to the Wired LAN but it won’t work and I don’t know what to do.

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Wi-Fi Warriors
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The Many
silentshadow56The Many
asked in S33 | S34
Modem stopped working? Solid blue light, strong connection, but no internet?- S33

So I have an Arris Surfboard modem and I've had it for about 3 years and have not had a single issue with it. Over the weekend my internet suddenly cut out and I couldn't figure out why. I had a strong connection and full signal strength on my wifi, however whenever I tried to open an app on my phone/tv/gaming device or browse the internet via my laptop it would say something along the lines that it wasn't connected to the internet or couldn't establish a connection. I assumed it was some kind of issue with my ISP so I was finally able to get a tech to come out and look at it. The only solution they could offer was to give me one of their rental router/modems, which I don't want to do because I have my own equipment. Once they set up the new router/modem my issues were resolved leaving me to suspect there is an issue with the modem? Is the modem the likely issue? Is that the expected lifespan of a modem 3 years? How can I troubleshoot this to find the exact issue and generate a differe

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Wi-Fi Warriors
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jvancerThe Many
asked in S33 | S34
S33 Public ip issue

The public ip given to my Linksys mesh router drops and the modem won't give it another one until modem resets are done by me or by Xfinity. One time they needed to reprovision the modem to make it work. Equipment has been replaced but it's still happening.

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Wi-Fi Warriors
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MpruettThe Many
posted in Modem - General
wifi name and password change

I need to change my wifi name and password 

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R
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RtpbobThe Many
asked in Modem - General
old networks

How to delete old network names 

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Wi-Fi Warriors
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The Many
daveb30The Many
asked in S33 | S34
How do I set the Time / Time Zone on my S33 Modem

I don’t see any place to set the time or the time zone for my S33.  Looking at the event log it would appear that the time or time zone is incorrect.

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The Many
pajo09The Many
asked in SB6183 | SB6190
SB6190 - Bridge Mode?

Is there a bridge mode that I can activate for the SB6190 cable modem? I’ve accessed some of the configuration ( modem GUI)  but can’t locate bridge settings. Thanks!

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Wi-Fi Warriors
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The Many
denis9834The Many
asked in SB8200
SB8200 with COX, speed drops to 30Mbps

Since October of 2023 my download speed would drop to 30 Mbps like every week or month and stay there until I power cycle the modem. I am on a 250 down and 25 up plan with COX. This happens wireless, wired and pc connected directly modem. Service has been working fine since COX ran the line 6 years ago, line goes from outside directly into the modem, no splitters. COX came out looked at the line, did some cleanup at the box and said line is fine and it still happens. I read online that this is indication that modem is going into partial service mode because of bad levels. I have Modem status and logs before and after the power cycle saved in PDF and I can post them here. i just need to figure out if this is the modem or the line.

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KupsThe Many
asked in S33 | S34
S33 solid light green back led green and amber

My S33 modem has a solid light green light, and the back LEDs show green and amber for the 1.0 GE port and nothing for the 2.5 GE port (which is the port I was using). I've tried to connect the ethernet cable and go to 192.168.100.1 but it won't load. Any advice? Still under warranty for another year.

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Wi-Fi Warriors
G
The Many
Gpsmike16The Many
asked in S33 | S34
White light on S33

Getting nothing but a solid white light. I've tried restarting, changing ports from 2.5 to 1.0, and Factory reset. Nothing works.Tried calling support to get a warranty replacement but the operator was not helpful. 

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Wi-Fi Warriors
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The Many
pupupladerThe Many
asked in S33 | S34
Cant connect to 192.168.100.1 on S33

Just hooked up the S33 and cant access the web manager through 192.168.100.1If I set a static IP to: 192.168.100.10 and subnet: 255.255.255. 0I will lose internet connection and still cannot connect to the web manager. I have internet access if I let it assign the IP automatically.  Checking the network details it sets thedefault gateway to 75.70.120.1 and subnet to 255.255.252.0 Pressing the reset button on the bottom of the S33 didnt help. Any ideas?

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Wi-Fi Warriors
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SchroemeThe Many
asked in Modem - General
brightspeed capability

Trying to activate my modem to work with Brightspeed internet. Need help. 

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Wi-Fi Warriors
D
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Dalafo6503The Many
asked in Modem - General
didnt receive product

I never received product. Please send another one!

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Wi-Fi Warriors
T
The Certified
tirbldr21The Certified
asked in SB8200
Refund for SB8200 selected wrong modem

I purchased the wrong modem by mistake can I return it for a refund  order #59472 I have already purchased the right from you.

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superdeletedThe Many
asked in S33 | S34
Help with Arris S33 Logs, Connection Drops on Local Coax Comm Provider

Hello all! I am new here and am hoping someone might be able to give me some info / guidance / help or whatever to get me in the right direction. It has been many years since I have been on a coax ISP but my new place I just moved into doesn’t have a fiber option so I had to go with it. Like I typically do I picked up my own modem so that I wouldnt have to rent one from the provider. After “some” research I went with the Arris S33 because I already had a great wifi router mesh system and it was on the providers approved list for Docsis 3.1 (1.2 GB Service Connection). For the first month or so everything seemed to work great but lately over the last couple weeks I have been experiencing random device disconnects which sometimes would be full network disconnects. I have been going through the ISP and my router’s support I am starting to think it might be the modem. Since it was brand new and nothing you can confi9gure on it I didnt think it could be the issue but I have been pulling my

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Wi-Fi Warriors
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The Many
MookiepooThe Many
asked in Modem - General
REMOTE CONNECTIVITY

IS IT POSSIBLE TO CONNECT TO MY HOME NETWORK AWAY FROM HOME?WHAT IS THE APPROXIMATE DISTANCE OF CONNECTIVITY OF NOT?

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Wi-Fi Warriors
T
The Certified
tirbldr21The Certified
asked in SB8200
Refund for SB8200

My problem is that I purchased a SB8200 by mistake on 5/8/24 couldn't stop the purchase in time so I purchased the right one the SVG2482AC on 5/10/24 I received the 8200 today 5/15/24 can I return the 8200 for a refund I haven't received the other one yet.

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Wi-Fi Warriors
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The Many
vrundarajiv1971The Many
asked in S33 | S34
why is my arris s33 cable modem state my service provider is Xfinity instead of Astound?

why is my arris s33 cable modem state my service provider is Xfinity instead of Astound?

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Wi-Fi Warriors
C
The Many
cavedonThe Many
asked in S33 | S34
No IPv4 address (only IPv6) on router - S33

Hello,I have just purchased a an Arris S33 to use with my ISP (Cox) and my Google Nest Wifi (router).If I power up the modem and the router at the same time (like after a power outage), the router will not get an IPv4 address, but only an IPv6 address.If I unplug and plug back in the router into the modem, then it will get an IPv4 address.If I disable IPv6 in the router, then the problem does not happen.If I use my older modem (Cisco DPC3010), then the problem does not happen.Cox support believes the problem is with the Arris router because it does not happen with the older modem (and everything else being the same).Thanks,Ludovico

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Wi-Fi Warriors
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The Many
rstuckey5The Many
asked in SB8200
Register/activate the modem SB8200

I recently purchased a SB8200 modem. upgrading from a SB6183. I live in a very poor cell reception area. Without Wi-Fi calling I would be in trouble. Hence my problem trying to activate the new modem when I need to disconnect the old one, no service then. My original modem I think I had to activate from my previous address then bring here, can’t do that now. any suggestions?

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Wi-Fi Warriors
A
The Many
arisurferThe Many
asked in S33 | S34
S33 Power Cord Replacement

Hello, My ARRIS S33 modem stopped working unexpectedly (solid amber light then light green light and high pitched noise). I purchased a similar modem and tested its power cord on my modem and it worked perfectly with the new cord, so the original power cord was faulty. Since my modem is still under warranty, I want to request a replacement power cord free of charge. Can someone point me in the right direction please? Thanks!

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Wi-Fi Warriors
A
The Many
AkopselThe Many
asked in Modem - General
I cannot connect to 2.4ghz. It will only pickup the 5G.

I am trying to set up my Ring Doorbells and it needs to access the 2.4GHz. I can only access the 5G. 

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Wi-Fi Warriors
A
The Many
AdeThe Many
asked in SB6183 | SB6190
Internet Data usage on SB6190

How can i check which devices are using my modem and how much internet data each device is using?i used to work from home till Dec of 2023, and now that i don’t anymore, i figured my data usage will drop, but it’s doubled since Jan of 2024. My ISP (Comcast/Xfinity) are unable to give me the info because I’ don’t have one of their Modems, and Surfboard couldn’t help because my warranty expired a yr ago. Side note: I have a suspicion that it’s because my roommate has been on Discord ALOT lately, but I don't want to stir that pot till i know for sure. 

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Wi-Fi Warriors
N
The Many
nk202The Many
asked in Modem - General
How to set time for WLAN without turn off the router

Guten Morgen, kann mir hier vielleicht jemand sagen, wie ich den Router und somit das Wlan für eine gewisse Zeit ausstelle ohne den Router ausschalten zu müssen?Gibt es die Möglichkeit eine Zeit einzustellen “von-bis” das Wlan an ist? Vielen Dank für die Hilfe 

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The Many
whkalThe Many
asked in S33 | S34
Arris S33 V2 intermittent internet connection

Hello community members ,I recently purchased a refurbished Arris S33 v2 for my 1g connection from Optimum.And I am getting random internet cuts for like 1 minutes and comes online again on its own.I have a Mikrotik router behind S33 modem.when modem goes offline I can clearly see the public ip on wan interface gone and replaced with 192.168.100.10. I don't have to reboot or do nothing it comes online on its own.and below is my log≈=========No Ranging Response received - T3 time-out;CM-MAC=edit:personal information;CMTS-MAC=edit:personal information;CM-QOS=1.1;CM-VER=3.1; 31/12/1969 18:50:46 3 DHCP failed - RS sent, no RA received;CM-MAC=edit:personal information;CMTS-MAC=edit:personal information;CM-QOS=1.1;CM-VER=3.1; 12/5/2024 13:24:59 3 Successful LAN WebGUI login from 47.219.233.94 on 24/05/12 at 1:34 PM. 31/12/1969 18:50:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. 31/12/1969 18:50:19 3 SYNC Timing Synchronization failure - Failed to acquire QA

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