Modems

Is it possible to load my VPN to my Arris Modem and route it through a VPN router to cover all devices in my house? If so, are there instructions somewhere to load the VPN to the modem? Are there any special things I need to do in order for this to work? Let me know. ThanksJim 

Can I change the password on my Arris f845 modem router without the use of the internet?

Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

In the app I get the modem to connect to my internet and then when I try to sign into the app to use it it tells me it lost the connection try again. Many try’s help!

Well after talking to Cox on the phone and in the store, they can’t activate my new S34 modem.  This company really needs to stop advertising that it is compatible, because in Las Vegas, it is not.  I hope Amazon will take it back, if not I wasted 200 bucks for nothing.

I am aware that there are other firmware related posts but am lost about what to do next.We are Comcast Business internet customers and decided to get our own SB8200v3 modem and WiFi router as the Comcast modem / router combinations didn’t offer the features we needed. The modem however crashes every few weeks, what is a problem when I am not in the office as people struggle to trouble shoot and reboot the modem.I spoke today twice with the Comcast support, both associates claimed that they have no access to my modem, what I however believe is not true.Can somebody direct me to how I can get the firmware checked and updated if possible?I currently have the firmware version ( edited personal information )

I was able to locate how to update my Password, however I would also like to change the user name to something other than simply “admin”.  Where is there a link to accomplish a user name update?

My wifi went down, I think its my 6 year old router.  I bought a new wifi 7 router but it hasn’t arrived yet.  I did the factory reset on my SB8200 modem, and I’m trying to reset my wifi name and password.  I’ve never reset the password before (ya, I know you are supposed to for security- I had a friend setup the modem when it was new about 2 years ago).  I’m connected to my modem with an ethernet cable, and when I type in 192.168.0.1, I get into an arris page, but it does not have the “system basic set-up” like the youtube help videos show.  Here’s what I see: I have an old Dell XPS computer from 2015 with windows 10.  How can I access the basic setup page to change my wifi password?  Thanks! 

Will I notice a significant /noticable speed change from a 5-year sb6190 to s33?

Won't connect to router. Will connect to computer but only one. As soon as you move the cable to a different computer the internet is down.

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.Why can’t I activate it via a website browser?  frustrated. Just want to connect my phone and xbox to my home internet.

My sb8200 has no connection (is offline) after a short power outage last night. I have a separate router and it says that the network cable is unplugged and it is not. I have restarted and manually restarted both the modem and the router, even leaving both unplugged completely overnight. I contacted xfinity and they cannot figure it out either. Does this mean I need a new Ethernet cable? I have also read that maybe I have to factory reset the modem but I am not sure what to do. We have only had this modem router combo for under a year I can’t imagine it is already toast. 

I have about a 5 year old SB6190. Downstream light is bright blue, but my upstream light is either white or out. I contacted my provider and everything shows fine on their end….download of 500 MBPS and upload of 25 MBPS. Is it possible my upload LED has burnt out. I rebooted it and the green LED is flashing as it powers back up, but the download light goes to Blue and the Upload light appears white when it is back on line. Is my modem going?

Mediacom is my ISP and they are doing an upgrade to their system that will disable all DOCSIS 3.0 modems.  They now only list 2 modems as compatible with their service - Netgear CM2500 and CM3000.  They seem to be promoting mid/high split technology.  I would like to buy a Surfboard SB8200.  My questions are: Will the SB8200 work with Mediacom? Does Arris sell any modems that are mid/high split capable?

Four plus hours today and two yesterday trying to register my Arris SB8200V3 cable modem with Optimum. Optimum tech says it’s the modem. Arris tech says it’s the ISP. After trying two new Arris modems with Optimum I’ve had enough. Bought a Netgear and will see if that works. Pretty soured with Arris. Maybe something simple but if it doesn’t work is doesn’t work. ☹️

SB8200 not working & under warranty, how do I get a replacement.LED lights not coming on at all, even after unplugging and re-replugging. Contacted Internet service provider and they said I needed a new modem..Please let me know how I can obtain a replacement as it is still under two year warranty? thank you- Monet M  

Around 7am in the morning I have had a issue where all of a sudden some websites where blocked I cant even run a VPN my ISP says they have no idea when I contacted customer service and everything shows fine on there side , Anyone know what could be causing this the same sites are blocked on multiple devices

I’ve had an Ooma Telo VOIP router for making phone calls for over a decade.  Recently my Ooma Telo started acting up, requiring frequent reboots to get my phone system to work. In response I ordered a new Ooma Telo but was unable to get it to work with my Arris 8200. After three hours of phone calls to the technical support folks at Ooma, I was sent the following instructions:“Please also check and make sure that the firewall on your modem and/or router have been disabled. Ooma uses the following application ports for outbound data and voice traffic:UDP and TCP So you need to make sure those service ports are open on your internet connection”Has anyone else encountered this difficulty? My first thought was that the new Ooma Telo might be defective.

I have my device all set up and I double checked with my service provider that the Internet would connect to the modem. As far as my service provider goes, I have an access to the Internet from their end. They said the Internet is activated and everything should be fine. However, I still can’t connect to the Internet and my lights on the modem are flashing blue. I set up the device using the mobile app and everything should be working yet. It is not. I tried calling customer service, but they’re only available during the weekday. At the bottom of the instructions for installation, it says that I need to use an ethernet cable and connect it to a computer. My computer does not have that capabilities nor do I have a gaming system that would allow me to do that. How do I get my Internet to work after I’ve paid for this $50 device? 

I have an S33v2 surfboard and it just suddenly stopped working yesterday. Comcast says the connection to the house is fine. 

I have an SB8200 used to Link to COX.The modem keeps dropping out and has to reconnect.  Called Cox, they think the modem is bad (the associate didn’t seem to have a full handle on the situation).  Question is the Event logs show the following when it drops out:Do these events indicate a problem with COX or the Modem?Thanks,  15/11/2024 10:33:11 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC={edit:personal information};CMTS-MAC={edit:personal information};CM-QOS=1.1;CM-VER=3.1;

I would like to return Order #60405. It’s a SURFboard S34 DOCSIS 3.1 Cable Modem. 

No matter what i try with the correct name and password it says session expired and i cant login with chrome firefox or edge to access my modem and change passwords etc etc

I have a model sb6141. I was late paying xfinity and lost internet. My bill is now current and they are saying my internet is fast and everything looks good on their side. But the icon at the bottom is blinking red. I've power cycled several times. I'm at a loss.