Modems

I've had the same modem for 4 years, never had an issue, yesterday my xfinity streaming device froze so we turned everything off. Now I can't get anything to connect to our network. When I search for available networks it shows up and all lights on the modem are blue, but nothing will connect to it, on my phone and computer it asks me to sign in and when I click that it takes me to a link for xfinity that says I need to activate my internet. Talked to 3 different people who all have different answers and that everything looks good to them so a tech will come out in 2 days. Anyone else ever have this issue? Do I need a new modem?

Hello good people of this community.  I've just ran into an issue with my Arris Surfboard SB6183 modem.  My phone was showing connected with no internet.  I unplugged the modem and separate router and plugged the modem back in first.  It's lighting up the power light solid and then the others are flashing in order until it gets to the bottom light and then goes solid and starts all over again.  I chatted with someone from Spectrum and they had me do some troubleshooting, which I had done already.  They can see the modem had been offline for about 30 minutes at that point, but no other help besides contacting the manufacturer.  So here I am.  Any ideas?  Thanks for your help in advance.

I just set up a new connection says I'm connected without internet still

I bought a brand new modem so I could get 2gb speeds from my internet provider as my old modem was unable to do these speeds. When I hooked it up and had it added to my account it gives me a blue light saying it’s connected. The cox representative told me it was good to go but I didn’t have internet access. I called my router company and after factoring resetting it we were unable to get on the internet. They had me trying to go straight from the modem to my desktop and it still wouldn’t connect to the internet. I had a technician  come out and he tested the line and it was good and was confused on why the modem was working but not letting us on the internet. Is it possible I got a bad router from factory? I spent 200$ on the modem so I’m hoping this is not the case but I’m not sure what else to think at this point. 

As the title says, for the last few months we’ve had our internet dropping out randomly, multiple times a day. Our ISP Xfinity finally came out and they replaced outdoor connections, and tested indoors but the S33 v2 lights didn’t register internet drop though he was holding the cable.  When tested on their modem, it showed internet loss immediately and the internet was stable. Would like someone to tell me how I can fix this as we work remote and this is unacceptable. 

HI , MY S3 bought July 2023 , stopped working yesterday…  I supposed it was Xfiny error, and I ask for a tech visit… The tech showed me that the problem is my modem. EVen though the light is green , is not working at all. The tech showed me the service up and running, and we tested with another modem he brought ..  The problem is my S3 . Thanls for all your help , this is a medular device for me , for my remote job. Thanks 

buenas tardes, necesito ayuda para cambiar mi contraseña de wifi porque me jaquearon mi módem, alguien me puede ayudar???

The modem was unplugged due to loud hissing noises, it was working fine. Unplugged s33 for 15 mins to let cool down and when I went to plug it in it never booted. Orange light for 10-15 secs than flashes to white for a sec back to orange light for 10-15 secs. Never connects don't see it on Xfinity side and I'm unable to get into web portal either. This product is under warranty would like a replacement I've gone through hours of troubleshooting.

I just purchased the SB8200. I have activated it with my ISP (Spectrum).  Everything seems to be working on their end. I can’t get it to connect to my gateway eero 6. I have internet when connected directly to the computer from modem, but cannot get the eero to come online

I need a modem that has port forwarding capability for use with Spectrum Cable ISP.  Wireless not necessary.  This will be used with a Luxul router and switch.  What would be the best choice?  Thank you.

I did not create an account with Arris or Surfboard, or whatever you call yourself.How do I track my order?

I places an order yesterday that I would like to cancel. I ordered the wrong model 

I recently switched service providers but I am still showing my old one on the app. How do I change this and is it affecting my wifi?

For the last several weeks to now almost daily, my S33 V1.0 Arris Modem loses upstream connectivity first (and then all connectivity) typically in the afternoons. The outage can happen for minutes or hours. I sometimes lose connections at other points during the day, but almost daily between 1-3pm.  A few things I've noticed in the error logs:16 consecutive T3 timeouts while trying to range on upstream channel 5 No Ranging Response received - T3 time-out Started Unicast Maintenance Ranging - No Response received - T3 time-out CM-STATUS message sent. Event Type Code: 8; Chan ID: 3; DSID: N/A CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/AI also noticed that only 1 Upstream Bonded Channels is locked - Channel 5. Channels 1,2,3,4 and 11 remain Unlocked (sometimes they lock). Power level for Channel 5 is 58.0 dBmW and all other channels range between 51.3-55.0. All Downstream Channels are locke

I just bought an S33. Originally it was kinda working but not correctly. So I started messing with it. Now all the channels say locked. All the upstream and down stream. I talked to spectrum last night and they said everything was working correctly on there end. How do I fix it?

I installed a new surfboard SB8200 modem with a EEros wifi mesh system to replace my rented modem from Spectrum.Everything installed smoothly and everything wifi works good except for my Honeywell wifi thermostat. I have a Honeywell T6 wifi pro thermostat. I used to be able to control it from my phone. But ever since I got the new modem it doesn’t seem to work.I called Honeywell support and we figured out the thermostat is not receiving an IP address. So they told me to call my cable (Spectrum) provider who told me everything is working fine. So I called Honeywell support again and someone new told me to contact the modem support. Is there a solution for this issue?Thank you

I geolocated my IP address and it reports in the wrong city. Is this a function of my ISP or is a function of my modem (SB6190) ? I requested this be changed through MaxMind.com but wanted to understand how this is happening. 

I placed an order for an S33 two weeks ago and have not received it.  I have tried calling technical support several times, because there is no sales support line, but they have no clue how to help.  I just want to cancel the order at this point.  

how do i change the internet name on my S33

I have been waiting almost 2 weeks for an order for the Surfboard S33, but it looks like it’s still Awaiting Shipment. Since I don’t know when this will ship, I want to cancel my order and find a different vendor.Order #59549

May seem like an odd question.  The SB8200 lists a dl speed of 1gb. Mine is about 3 years old and I just updated my service from 500mb - 1gb, but I am not seeing any higher speed. The max I see is in the 500mb area and thats the speed test directly through my router. I have tried to plug my laptop directly to the modem but I never get an internet connection for some reason that way.Thanks

Turn ot off about every 10 days to reset. Won't accept new update so constantly knocks me off the internet. 

I have Xfinity.   Their channels work fine.  But streaming from other providers sometimes have problems.  I note that Hulu which I just got, would drop out 3 times in a half hour.  Video would just drop to whatever cable programming was on at the time.  Also happens, let frequently on Netflix.  Sometimes it just freezes (looks like it’s buffering) and sometimes it freezes before dropping out and sometimes it just drops out.  Called Xfinity and they said modems have end of life of 2-3 years.  Bought mine in 2021.  Suggested I buy a new one.  I’m guessing they just say that every time they don’t know.  I’ve changed their cable box and nothing changed.  I note that people send in logs and get advice.  Can someone tell me how to obtain the necessary logs to post online?  My mesh network is Eero.

I’m trying to add a new Arris Surfboard Cable Modem, but when I tap to add device on the app, it only gives me the options Surfboard Max or Gaming Bridge or Network upgrade kit. I need to add Surfboard Modem, but it doesn’t come up as one of the choices.    

I bought an Arris modem, model SB8200 on Sept 26, 2023 from Best Buy. The unit quit working last Friday. A tech with Cox comm came out and verified the modem is bad.  Best Buy advised me to contact you.