Modems

Like many others on this forum I’m stuck between two service providers who keep pointing the finger at each other (Arris and Xfinity). There is a design flaw somewhere and neither party is willing to address it. I’m tired of being in the middle.  

So about once a day now out SB8200 modem loses all lights on the front, not even the power light is on.  We unplug and plug it back into the wall outlet and it refreshes, but sometimes only for a few hours, sometimes for a day.We did do a full reset 2 days ago to see if that would fix the issues, but it is still losing all 4 lights in the front. Though the network cable lights in the back are still on.Any thoughts on what is going on with this unit?

I have a SB8200 and have tried:admin & PW.admin & last 8 of S/N.cusadmin & password.cusadmin & last 8.Also all variations with no pw just enter (“blank”).Nothing works!

How do i deactivate my old modem to give to my mom 

Is it possible to turn off the lights on the  S33? They are disturbing our sleep. 

is tp link wi fi router model TL-WR841N compatible with surfboard modem model sb6190 ?

I bought the SB8200 around March or so and have connected it without it actually providing the internet so I had to borrow a modem in the mean time. I have contacted and had the ISP who have come out multiple times without coming to any conclusion other than that modem is the problem. Is there any reason for this? Is there an easy and clear way to troubleshoot other than just restarting?

How do i talk to someone from this company 

SB8200v3S/N: {Edit:personal information}Loses connectivity daily. Have a bad modem. Need a replacement.

Sb6183 unable to connect to activate

I recently purchased an SB6190 and it seems to be working fine but I’m a little concerned about how warm it gets. If I aim an infrared thermometer at the top I get a reading of 103 - 106 degrees and roughly 85 degrees on either side. If I place my hand on the top it’s quite warm but not what I’d describe as hot though definitely warmer than any modem I’ve owned in the past. Is this normal for these units ? Thanks in advance for any help/advice.

Can you call me at 972-589-4018.

if this modem supports moca, does it support moca 2.5 or only 2.0?

How do I switch my Arris modem to/from Bridge/AP?

I bought a arris modem and I had issues installing it before I use to Have a netgear . I need help 

My internet provider is comcast.I rent the xfinity modem&wifi for a year. Speed is totally great ( Down 300 up 150)And I bought SB6190 to replace it. But up speed is terrible I only got 5.I only have 4 upload stream bound.Does anyone using SB6190 and get more than 5 upload speed?

My modem is not findable as a WiFi even after confirming complete activation with the internet provider 

I seem to be finding mixed answers to this question.  So i am wondering what is the official upload speed of the Arris SB8200?

My SB8200 is running hot.  It is not too hot to touch, but pretty hot.  I tried going to Arris.com/consumersupport but it leads back to here!

I cannot log into my SB8200 with using the following credentials, USERNAME: AdminPASSWORD: password USERNAME: adminPASSWORD: password USERNAME: AdminPASSWORD: (last 8 digits of serial number)  USERNAME: adminPASSWORD: (last 8 digits of serial number) My ISP is spectrum

I bought a s33 modem about three months ago from Walmart. I've been lazy and didn't bother to hook it up but of course I want to now and I can't find the software license. What do I do to get that back?

How do I hook up my range extender ?

I just installed a new S33v2 and ever since, I’m getting SSL errors. The cert on the modem itself is bad, not expired but I guess not trusted. But I don’t know why that would have anything to do with certs passing through the device. FYI, all incoming certs appear to come from my SP (Cox) instead of their actual origin. I can ping out but can’t connect to anything using SSL or TLS, which is pretty much everything now. Any ideas? Thanks,Tom 

Everything worked fine. I was rolling off a promotion and Spectrum a new one on my account. When they did it, they said my modem is no longer compatible and I have to buy a new one. Is this correct? And what’s a cheap SB I can buy if I need a new one? Thanks

My SB8200 will not work immediately after a power cycle.    It must be left unplugged for 15-20 minutes before attempting to reconnect.   The modem is noticeably warm when unplugged, and cold (cool) 15 minutes later.  This problem is very repeatable.   I’ve never had it connect immediately after power-down or reset in over 20 attempts over the last 3 months. Other than this one issue, the modem works fine.   What circumstances would create this behavior?  I need someone to explain to me why this problem is not a hardware issue…When plugged back in immediately, the modem will get to the point where the top three lights are solid green but the bottom one is blinking green.    It will stay like this for 2 or 3 minutes (I’ve not timed it) before resetting.   The start-up sequence repeats, ending with the same condition (top 3 solid green, bottom one blinking green).   This repeats for at least an hour (that’s the longest I’ve given it).