Modems

I recently switched service providers but I am still showing my old one on the app. How do I change this and is it affecting my wifi?

For the last several weeks to now almost daily, my S33 V1.0 Arris Modem loses upstream connectivity first (and then all connectivity) typically in the afternoons. The outage can happen for minutes or hours. I sometimes lose connections at other points during the day, but almost daily between 1-3pm.  A few things I've noticed in the error logs:16 consecutive T3 timeouts while trying to range on upstream channel 5 No Ranging Response received - T3 time-out Started Unicast Maintenance Ranging - No Response received - T3 time-out CM-STATUS message sent. Event Type Code: 8; Chan ID: 3; DSID: N/A CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/AI also noticed that only 1 Upstream Bonded Channels is locked - Channel 5. Channels 1,2,3,4 and 11 remain Unlocked (sometimes they lock). Power level for Channel 5 is 58.0 dBmW and all other channels range between 51.3-55.0. All Downstream Channels are locke

I just bought an S33. Originally it was kinda working but not correctly. So I started messing with it. Now all the channels say locked. All the upstream and down stream. I talked to spectrum last night and they said everything was working correctly on there end. How do I fix it?

I installed a new surfboard SB8200 modem with a EEros wifi mesh system to replace my rented modem from Spectrum.Everything installed smoothly and everything wifi works good except for my Honeywell wifi thermostat. I have a Honeywell T6 wifi pro thermostat. I used to be able to control it from my phone. But ever since I got the new modem it doesn’t seem to work.I called Honeywell support and we figured out the thermostat is not receiving an IP address. So they told me to call my cable (Spectrum) provider who told me everything is working fine. So I called Honeywell support again and someone new told me to contact the modem support. Is there a solution for this issue?Thank you

I geolocated my IP address and it reports in the wrong city. Is this a function of my ISP or is a function of my modem (SB6190) ? I requested this be changed through MaxMind.com but wanted to understand how this is happening. 

I placed an order for an S33 two weeks ago and have not received it.  I have tried calling technical support several times, because there is no sales support line, but they have no clue how to help.  I just want to cancel the order at this point.  

how do i change the internet name on my S33

I have been waiting almost 2 weeks for an order for the Surfboard S33, but it looks like it’s still Awaiting Shipment. Since I don’t know when this will ship, I want to cancel my order and find a different vendor.Order #59549

May seem like an odd question.  The SB8200 lists a dl speed of 1gb. Mine is about 3 years old and I just updated my service from 500mb - 1gb, but I am not seeing any higher speed. The max I see is in the 500mb area and thats the speed test directly through my router. I have tried to plug my laptop directly to the modem but I never get an internet connection for some reason that way.Thanks

Turn ot off about every 10 days to reset. Won't accept new update so constantly knocks me off the internet. 

I have Xfinity.   Their channels work fine.  But streaming from other providers sometimes have problems.  I note that Hulu which I just got, would drop out 3 times in a half hour.  Video would just drop to whatever cable programming was on at the time.  Also happens, let frequently on Netflix.  Sometimes it just freezes (looks like it’s buffering) and sometimes it freezes before dropping out and sometimes it just drops out.  Called Xfinity and they said modems have end of life of 2-3 years.  Bought mine in 2021.  Suggested I buy a new one.  I’m guessing they just say that every time they don’t know.  I’ve changed their cable box and nothing changed.  I note that people send in logs and get advice.  Can someone tell me how to obtain the necessary logs to post online?  My mesh network is Eero.

I’m trying to add a new Arris Surfboard Cable Modem, but when I tap to add device on the app, it only gives me the options Surfboard Max or Gaming Bridge or Network upgrade kit. I need to add Surfboard Modem, but it doesn’t come up as one of the choices.    

I bought an Arris modem, model SB8200 on Sept 26, 2023 from Best Buy. The unit quit working last Friday. A tech with Cox comm came out and verified the modem is bad.  Best Buy advised me to contact you.

I understand that the SB6190 cannot have bridged mode enabled or disabled? Does this mean that the modem operates in bridge mode? That is, in essence, bridge mode always on?

Hi,I would like to pair again 2 VAP2404 devices independantly from my Internet Box. Is it possible ?Those 2 units were originally paired out of the factory.Suddenly, for an unknown reason, there were no Wifi signal coming out of the Access Point one.I decided to reset the 2 units to factory settings using the Reset button.Then I tried to pair them again using the WPS buttons.Is that right ?Apparently it does not work.What can I do ?Many thanks for some help  

   on my  ARRIS SB6183  cable modem    i have a internet conection but no power icon and no online icon don't light up the receive icon and the send icon are blue yes i can surf the internet

Have a wireless router (Eero) connected to port 1 on SB8200. Works fine. But when I try to connect my laptop (or an unmanaged switch) to port 2, it doesn’t work.I’ve read all of the stuff about how your “ISP only provides you with one IP, blah, blah”. But I called Xfinity and they said anytime you plug something into the modem it automatically assigns it an IP, and everything should be working. The Eero wireless router has a second port, and if I plug my switch into that, everything works fine (AppleTV, laptop, etc.) The obvious response is, “then why don’t you just do that?” and the answer is because I don’t want to use wifi when I don’t have to. I have that router on a timer set to shut off when I sleep, and I want to keep it that way.

Bought the SB8200 3 months ago, but didn’t actually provision it with Xfinity until 2 weeks ago.  I only have 13 devices needing Internet access through my router.  A few days ago, all my devices would drop their Internet connection for a min or two, then it would restore connectivity.  However, after this last instance of dropped connectivity, service never restored.  Xfinity can see the modem and can restart the modem remotely, but router never sees the connection to the modem.  After trying with a spare router and getting the same results, nothing left to conclude except the SB8200 is not passing the IP address from Xfinity to the router OR the WAN port on the SB8200 has completely failed.  I bought a new router (not a Arris modem!), provisioned the new modem with Xfinity, and voilà, the router is now working perfectly with my new modem and all my devices are reconnected to the Internet.  Looks like I wasted my $s in purchasing the SB8200.

So, I’m trying to connect my ARRIS surfboard SB6183 to my PlayStation and I plugged in the Ethernet and I tried to connect to the Wired LAN but it won’t work and I don’t know what to do.

So I have an Arris Surfboard modem and I've had it for about 3 years and have not had a single issue with it. Over the weekend my internet suddenly cut out and I couldn't figure out why. I had a strong connection and full signal strength on my wifi, however whenever I tried to open an app on my phone/tv/gaming device or browse the internet via my laptop it would say something along the lines that it wasn't connected to the internet or couldn't establish a connection. I assumed it was some kind of issue with my ISP so I was finally able to get a tech to come out and look at it. The only solution they could offer was to give me one of their rental router/modems, which I don't want to do because I have my own equipment. Once they set up the new router/modem my issues were resolved leaving me to suspect there is an issue with the modem? Is the modem the likely issue? Is that the expected lifespan of a modem 3 years? How can I troubleshoot this to find the exa

The public ip given to my Linksys mesh router drops and the modem won't give it another one until modem resets are done by me or by Xfinity. One time they needed to reprovision the modem to make it work. Equipment has been replaced but it's still happening.

I need to change my wifi name and password 

How to delete old network names 

I don’t see any place to set the time or the time zone for my S33.  Looking at the event log it would appear that the time or time zone is incorrect.

Is there a bridge mode that I can activate for the SB6190 cable modem? I’ve accessed some of the configuration ( modem GUI)  but can’t locate bridge settings. Thanks!