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DOCSIS 3.0 and 3.1 cable modems

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isaac.k-wThe Many

asked in Modem - General

Internet dropping out frequently

My SB6141 seems to be acting up, though all lights indicate no issues. I’ve had issues with internet dropping out frequently for brief periods throughout the day over the past few weeks. I thought is was an issue with my Google Wifi routers, so I replaced them with Eero. But the problem persists. Could this be a firmware issue? Any solves beyond frequent power cycling and prayers for a tenable work from home experience? There are no indications of issues with the router, it is not running hot and speeds (when it is working) remain consistent. Thanks!

1 year ago

tcreekThe Many

asked in Modem - General

192.168.0.1 uses an unsupported protocol

When I now try to login to my Arris Surfboard SBG 6400 site, Edge, Firefox and Chrome browsers all return “The connection for this site is not secure. 192.168.0.1 uses an unsupported protocol.”

1 year ago

Petro96244The Many

asked in SB8200

SurfBoard SB8200 wifi works but not ethernet

I have my Surf Board connected to a router and can get Wi-Fi internet just fine. But all of my Ethernet wires throughout the house connected to the router aren’t receiving a signal. I tried plugging in an Ethernet cable straight to my laptop and still no internet. I’ve tried resetting and rebooting both the modem and router and still no internet through Ethernet. What am I missing?

1 year ago

GafferThe Many

asked in SB6190

SB6190 Sneaky question...

I’ve had a Arris SB6190 paired with a Arris SBR-AC1990P router for about 5 years. Yes, this question is really about the router, but it definitely is triggered by the modem, and I didn’t see another appropriate place to post it.In the last week, I haven’t been able to enter the admin page of the router. I can get to the login page at the default address, but when I hit the “enter” key on the keyboard (after adding username/pass) or click the mouse on the “Login” button, I get the error “Can’t open page because the server dropped the connection”. However, if I remove the the Enet cable on the WAN connection coming from the SB6190, and then access the router, I can login to the router just fine. I can make and save changes. But as one can imagine, it’s a hassle. I’ve tried rebooting (both devices), restoring factory defaults (both devices). The addresses of the two devices are the default addresses, subnet masking is set to the default.Any ideas how to fix?Thanks!

1 year ago

Lmv55The Many

asked in Modem - General

vcr

can I record on a vcr with this arris digitalcable box?

1 year ago

SavannahmanThe Many

asked in S33

S33 resets when using computer

This is my second S33, the first one died after about 8 months of use. I have my household running off this modem with a set of (3) Arris AX 11000 routers. It seems every time I sit down at the computer which is actually plugged into the router the S33 will reset. This will happen frequently but ONLY when the computer is on and connected to the router. Today it has reset twice. I can shut down the computer and go weeks, even months without a problem. Then turn on the computer and within an hour or so the S33 will reset.

1 year ago

wdb3The Many

asked in SB8200

Is SB8200 speed limited to 800mbs?

just tried a Arris SB8200 on Vyve cable's gig plan (they say max of 960mps).I couldn't get above about 600mbs so Vyve sent out a tech who replaced something on the pole feed (anyone know what that might be?) That got me up to the 800 neighborhood but no further. Thinkin it might be modem prob so so contacted Arris tech support. He said (and confirmed when I asked a different way) that the SB8200 would not go above 800mbs on several major carriers result of a technical implementation.The tech said that I had two options:Change vyve plan to one that had max of 800 mbs, or:Buy another Arris (also DOCSIS 3.1) modem - the Arris S33.Clearly, although a modem is advertised as DOCSIS 3.1 compliant, who knows what speed you can get in the home/office installation.any way for me to get full speed from the gig plan or do I have to buy (yet) another modem??? ///

1 year ago

LNBullardThe Many

asked in Modem - General

Complete factory reset

How can I perform a complete factory reset that will return the WiFi name and password to the information listed on the gateway modem? I cannot remember the user name and passkey I set up and the admin reset does not work to reset the user name and passkey.

1 year ago

redstallionThe Many

asked in Modem - General

Arris Touchstone CM820A/NA Cable Modem: Does it Have a Built-In MoCA® Immunity/POE Filter?

I have a question regarding my Arris Touchstone Cable Modem (Model # CM820A/NA), and can’t find any related information here or elsewhere online. I installed MoCA adapters into my home network to replace the powerline network adapters that stopped working. While preparing to install the MoCA adapters, I read that it's recommended to install a POE filter at the cable service entry point to help block interference from nearby homes. I also read that some cable modems have these filters built-in, so I'm trying to determine if mine does. I read somewhere that the CM820A modem has a built-in MoCA® Immunity Filter. Unfortunately, the online specifications for the CM820A/NA don't mention the filter, so I'm not sure if it has one. I can't find anything describing the differences between the CM820A and the CM820A/NA, so I can't tell if my CM820A/NA has one of these filters built-in. I'm also not sure if the CM820A and the CM820A/NA are the same modem, or if they are different. It seems tha

1 year ago

popicaThe Many

asked in Modem - General

Difference between the options "restart router" and "reboot device".

I would like to know what is the difference between these two options, because they appear to make the same function.

1 year ago

YoanaThe Many

asked in SB6190

hello

I need a username and password to activate my modem.. I don't speak English.. please help

1 year ago

hatchtnThe Many

asked in SB8200

How to get Warranty Support?

How do I obtain Warranty Support for an Arris Surfboard SB8200 router?

1 year ago

srj19The Many

asked in SB6190

Does the 6190 Surfboard allow user to update firmware?

My 2 year old Surboard 6190 modem has been dropping connections lately and I’ve not been able to return it to stable performance. It’ll be fine for a while and then drop repeatedly for a hour just because.I’ve done the unplug/plugin and the hard reset without improving the stability, the cable provider confirms no service interruptions and the tv which comes through the same line is unaffected.In the past, this type of behavior was a sign that firmware needed update, but I cant even figure out if this product allows or requires firmware update. Nothing is here where it would be expected : https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH#panel4Searching Arris and various online sources finds no clear answer, the possibilities are:The modem requires no updating, it’s automatic The modem requires the user to manually update the firmware The cable company pushes updates to the modem, (but possibly only if they own the equipment, if not it’s unclear what

1 year ago

Ranger1The Many

asked in Modem - General

SB6141- unable to find my network

I moved addresses recently, but am using Comcast/Xfinity as my cable provider in both places. My Arris SD6141 was working fine at Address 1 but not at Address 2. Comcast entered the modem into their system (I had to create a new Comcast account). They can find my modem, but I can’t pick up my system on any of my devices. My network name doesn’t show up on any of my devices. Any suggestions? Comcast said they can’t do anything on their end. Is it time for me to simply replace my modem and start over? Any help would be appreciated.

1 year ago

Kanti123The Certified

asked in SB8200

SB8200 no internet connection, all lights are solid

Hi, when I first connect my modem and activated through Zito. The modem down stream turns blue, the rest are green. I have internet connection for about 7 months now, but 2 weeks ago my down stream light turns green. Now I have no internet. I was able to ping couple of sites like google.com. I called Zito and they said they did maintenance on my signal remotely and all my signals are within acceptable range 27-37 SNR. troubleshooting steps I took so far. None fixes my problem restart modem reset modem plug in to modem directly using computer/other devices bypassing router turn-off modem, unplug coax and waited 2 minutes. Reassembled everything in reverse order. tried different DNS in router

1 year ago

ChuckyThe Many

asked in SB8200

Cannot login a SB8200, already reset!

Just got the SB8200 yesterday. Activated thru Spectrum. I tried to login at 192.165.100.1 . It keeps telling my wrong user name and wrong password. I did the factory reset. Still won’t let me login. What else can I do? Please

1 year ago

cmac7203The Many

asked in S33

Cannot access S33 Web Manager

As the post states, I can’t see the modem...maybe because I can’t see it through my router? Am trying to connect via wifi, should I connect hard to the modem itself? I don’t see a cable input to do that.

1 year ago

BobMThe Many

asked in SB8200

modem updates

How often are updates sent to Comcast to update our modem‘s at home?

1 year ago

justmeThe Many

asked in Modem - General

Siuu1994Cable Modem Commandos

asked in S33

Enable bridge mode on my S33?

Hello guys i just recently purchase an combo of Arris S33 + W21 mAX router, in the store they advice me to set up the S33 on bridge mode to install the mAX router, but am not able to find the Bridge mode on the settings of my S33

1 year ago

RD2ARRISThe Many

asked in Modem - General

Used Modem - No Documentation

I was told I could get all the information I needed through the GUI. What is that and how do I do it?

1 year ago

AyhabThe Many

asked in Modem - General

hardware?

Hello. Were we suppose to have our hardware already? I haven’t received anything to test yet.

1 year ago

Siuu1994Cable Modem Commandos

asked in SB8200

Why my ports on the SB8200 are not working?

Hello community,I was wondering why when i plug my computer to the back of my SB8200 the internet is not working, but my router is plug it and it is working?

1 year ago

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