Modems

I purchased a new SB8200 to upgrad from 500 mbps to Cox Gigablast internet.  This modem is on Cox’s approved list for Gigablast internet. Cox tech support provisioned the modem but speeds remained at 500 mbps. A technician was sent to the house.  The technician ran new cable from the street to the house and confirmed that 1.1 gig was arriving to the modem, but only 500 mbps coming from the modem.  Technician performed multiple resets, hard resets, and provisions with no success. Cox is now blaming the modem for the issue. I’m skeptical.  Any help you can provide would be appreciated. Modem diagnostics below. The event log shows occasional DHCP renewal failures and CM Status msg 16 and 24. SB8200Logout

Is there an official publicized place by Arris that states what the latest firmware version is? Specifically, I have a Surfboard SB8200. What is the latest software/firmware version for the SB8200 modem? I understand that it is the responsibility of my ISP to update the firmware of my modem. However, I would like to know what the latest version is so that I can keep my ISP honest and accountable.

I have 3 printers and I can’t get any of them to connect to the network. One is a HP Deskjet Plus 4155, one is a Canon TS5100 series and the third is an Epson Ecotank 2803. And, I seem to have lost my sound when this modem/router got installed.

Internet has been dropping the last two weeks because they are messing with the signal or something. Xfinity says everything working just fine on their end but I still have issues. No internet, wi-fi only. Is there a fix for this modem or is it just to outdated?

I called my ISP they told me they do not update firmware on my modem since I own it and do not rent from them.  So how do I go about updating the firmware on the modem?  They advised me to reach out to the manufacturer for a firmware update.

Just need the default password for the SB6190 have done the master reset.. but still need the password.all the lights flash.. everything is good…. just can't login … looked all over this site and have not seen this info. there is not sticker. Used unit. have tried last 8 of serial number, password, 12345678… ect..any other ideas ???? HELP PLEASE LOL  

Where can I find firmware updates?

Do I need to register my new Arris SB8200 modem? 

 am trying to reinstall my sb8200 from several month ago.... i can not sign into gui....i see most of this provlem is solved by resetting and entering defaults and i tried several times but i can not sign into 192.168.100.1........Please help thank you. i just want to try the WAN aggregation is there another way other than the gui?thank you in advance 

Well I did research on modems and the SB8200 kept saying it was a great modem (my old modem was a Arris).  I guess I should have went with the statement that costumer service was VERY weak. Every time I call, call can't be completed. Anyway I can not log into the router. I put in address and prompted to enter admin and password and it keeps saying wrong info. I have tried to use password and also the last 8 digits. Still no avail. Any help would be appreciated.  If can't get it password protected I guess I will have to return it.

Using 192.168.100.1 login is rejected.  Reset the modem with a paper clip and tried “admin” and “password” but they’re repeatedly rejected as invalid username or password.   Any idea how to access modem settings?   Thanks.

According to Cox Internet, I need to “enable” IPv6 on my modem using the Admin console.Unfortunately, the “official” documentation they sent me (https://routerexperts.net/arris-router-enable-ipv6/) seems non-applicable to the situation.The online /phone /chat support drones can’t seem to understand how to even spell IPv6, they just keep saying that _I_ have to configure it on my end.Can anyone help with documentation links or other tips /tricks for figuring out what range and prefix is being advertised to my modem?

I have a new modem on Optimum 400mb service.  My older modem registered fine but the new 8200 is not picking up DOCSIS 3.1 even though the provider says it is being used.  How do you resolve this.  Support telephone number is useless! 

The modem isn’t allowing an IP address to be given to my SIP phone that is connected via ethernet cable.  I verified with the internet provider no connection issue.  Any help?

I have Spectrum; I pay for 300 Mbps (w/only 10Mbps up). I have an Arris 6141 which claims to be able to do 343 Mbps. I can't seem to clock more than 255 Mbps. Should I call Spectrum, should I try another modem, or should I just be happy I'm getting 85%.(Just in case anyone asks: I did plug a laptop directly into the ethernet line coming from the modem: I'm not going through any router).

Wi-Fi is not showing after activation 

I have xfinity and using a SB8200 and a TP-Link AX3000 besides for Wi-FI I also have the 2 laptops and an TV connected to the AX3000 My Wi-Fi is going from 800Mbps to ZERO randomly and frequently , even after I run reboots on both the SB8200 and the AX3000. all firware is up to date. Please note that the devices connected to the AX3000 continue to run strong even when there’s no Wi-Fi this is the 3rd router I’ve had this happen to in the past 2 years so i’m thinking it’s not the router any longer. Has anyone had this experience  with an SB?

If I try to load the ARRIS SB6190 Web Manager Access page 192.168.100.1 I get "403 Forbidden" (tried multiple browsers). I’m assuming that when xfinity reprovisioned for internet access, it locked me out from looking at or making any changes to the modem’s configuration? Does that sound right? Currently, my ISP speeds are about 1% of what they had been (using the same modem) up until now (download 0.5Mbps vs 89.3Mbps). I am testing the speed with the modem connected directly to my PC (ethernet cable). I’m about to use the RESET button on the back of my SB6190 (which is what was recommended to me once before by ARRIS for an earlier Surfboard modem I was using that had a similar problem). After the reset, I plan to used the xfinity mobile app to  reprovision for internet access. Does that also sound right? Thanks.

Does Arris honor warranties for items purchased on eBay?

I’m using Spectrum as my ISP.  I use a SB8200 modem.  As of this morning, internet through my wifi stopped working.  When I run directly from the modem to my laptop via ethernet, I’m able to get internet without a problem.  I did all the routine steps to cycle both modem and router, including factory restoring both.  And I tried 3 different cables between the modem and router.  I figured the router (Linksys EA8300) must be the problem, so I went out and bought a new router (Netgear Nighthawk RAXE300).  Same problem.  WiFi works fine, but no internet.The router shows a solid red internet light, indicating it’s detected the connection but isn’t receiving internet connection.  I’m struggling to understand how going to my pc through the same LAN port, I get internet.  Connecting to the router it does not recognize the internet connection.  What am I missing? My family is losing their collective minds.  Any ideas? 

I understand it’s possible to find browser history on my router.  Can someone tell me where I could find this on my Arris router?  I’ve clicked through every where I know to look but can’t find it.  It says I have a DG 3450A? Thanks!

I have a Surfboard SB6190 modem.  I understand the ISP has to do any firmware updating but is there a way to determine if the firmware is up to date?

The S33 with its two 2.5G ports is one of the best modems you can get with a gigabit internet connection. Will there be any options coming soon that will offer similar performance but with the xfinity voice support? Or am I just limiting my ability to make use of such a connection by having xfinity voice?   

LED is solid green and does not extinguish. What does this indicate?

What kind of usb wifi adapter i can use with my Arris - VIP1113 (STB)?