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DOCSIS 3.0 and 3.1 cable modems

1299 Topics

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Ranger1The Many

asked in Modem - General

SB6141- unable to find my network

I moved addresses recently, but am using Comcast/Xfinity as my cable provider in both places. My Arris SD6141 was working fine at Address 1 but not at Address 2. Comcast entered the modem into their system (I had to create a new Comcast account). They can find my modem, but I can’t pick up my system on any of my devices. My network name doesn’t show up on any of my devices. Any suggestions? Comcast said they can’t do anything on their end. Is it time for me to simply replace my modem and start over? Any help would be appreciated.

2 years ago

Kanti123The Certified

asked in SB8200

SB8200 no internet connection, all lights are solid

Hi, when I first connect my modem and activated through Zito. The modem down stream turns blue, the rest are green. I have internet connection for about 7 months now, but 2 weeks ago my down stream light turns green. Now I have no internet. I was able to ping couple of sites like google.com. I called Zito and they said they did maintenance on my signal remotely and all my signals are within acceptable range 27-37 SNR. troubleshooting steps I took so far. None fixes my problem restart modem reset modem plug in to modem directly using computer/other devices bypassing router turn-off modem, unplug coax and waited 2 minutes. Reassembled everything in reverse order. tried different DNS in router

2 years ago

ChuckyThe Many

asked in SB8200

Cannot login a SB8200, already reset!

Just got the SB8200 yesterday. Activated thru Spectrum. I tried to login at 192.165.100.1 . It keeps telling my wrong user name and wrong password. I did the factory reset. Still won’t let me login. What else can I do? Please

2 years ago

cmac7203The Many

asked in S33 | S34

Cannot access S33 Web Manager

As the post states, I can’t see the modem...maybe because I can’t see it through my router? Am trying to connect via wifi, should I connect hard to the modem itself? I don’t see a cable input to do that.

2 years ago

BobMThe Many

asked in SB8200

modem updates

How often are updates sent to Comcast to update our modem‘s at home?

2 years ago

justmeThe Many

asked in Modem - General

No ethernet connection

Struck by lighting they replaced outside cable and power plug to splitter my Wi-Fi works but ethernet does not I have a Surfboard model SVG2482AC

2 years ago

jmcdermoThe Many

asked in SB6183 | SB6190

Any known Surfboard hacks/attacks?

Are there any known Arris Surfboard attacks that would allow a Surfboard cable modem to be used as a data relay. The reason I ask is that Xfinity is reporting over double the amount of data that my Eero gateway reports. One month it’s 195% and another month it’s 206% and this month it’s 297%. I can’t think of any source of data that Xfinity would see that wouldn’t also be seen by the Eero gateway.

2 years ago

JosepholoriThe Many

asked in S33 | S34

Wifi connection issues

Any time I am using my computer,y internet disconnect automatically.

2 years ago

Siuu1994Cable Modem Commandos

asked in S33 | S34

Enable bridge mode on my S33?

Hello guys i just recently purchase an combo of Arris S33 + W21 mAX router, in the store they advice me to set up the S33 on bridge mode to install the mAX router, but am not able to find the Bridge mode on the settings of my S33

2 years ago

RD2ARRISThe Many

asked in Modem - General

Used Modem - No Documentation

I was told I could get all the information I needed through the GUI. What is that and how do I do it?

2 years ago

AyhabThe Many

asked in Modem - General

hardware?

Hello. Were we suppose to have our hardware already? I haven’t received anything to test yet.

2 years ago

Siuu1994Cable Modem Commandos

asked in SB8200

Why my ports on the SB8200 are not working?

Hello community,I was wondering why when i plug my computer to the back of my SB8200 the internet is not working, but my router is plug it and it is working?

2 years ago

TechRepCable Modem Commandos

asked in Modem - General

Upgrading my speed

I want to upgrade my speed plan to 1 Gbps, it’s been a while since I’m using this modem and I could not find any information about the speed

2 years ago

Starlin CastilloThe Many

asked in SB8200

How I check the internet data used on a SB8200 or other modem?

I need to know my data usage.

2 years ago

TechRepCable Modem Commandos

asked in SB6183 | SB6190

HELP! could not FR my SB6183

I need help! I’m moving to a new home and my mom gave me her old modem but I do not see a reset button on this modem, I used to have one ARRIS device that had that button on the back but I do not find any buttons on this modem, please help!!!

2 years ago

mAX SURFThe Certified

asked in Modem - General

I am ready to install my new modem, do I have to contact my Service Provider?

It is possible that you need to contact your service provider.Using the SURFboard Central mobile app, the self-serve portal works with Comcast, Charter and Cox most of the time.For other service providers, you may need to contact. The App helps you get the information you will need if you call.

2 years ago

RD2ARRISThe Many

asked in Modem - General

How do I know which modem to get?

What's the difference between all these modems? Don't they all do the same thing?

2 years ago

RD2ARRISThe Many

asked in Modem - General

Refurbished or New?

Do your refurbished modems work as well as your new modems? If so, why pay more for new modem, what’s the difference?

2 years ago

RD2ARRISThe Many

asked in Modem - General

Can I keep using my SB6121 with mAX

How can I make my SB6121 faster?

2 years ago

surfboarduserThe Many

asked in S33 | S34

App Available?

Does this product have an app I am able to use to manage my network?

2 years ago

RD2ARRISThe Many

asked in SB8200

SB8200 Ethernet Ports

Why are there two Ethernet ports on my SB8200? Seems only one works at a time.

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in Modem - General

Cable Signal Levels

What range should my cable signal levels be within?

2 years ago

mAX SURFThe Certified

published in Modem - General

When would I need the 2.5Gpbs port?

Some devices have 2.5Gpbs port and others don’t.Should I invest in products that have this port?

871

2 years ago

surfboarduserThe Many

asked in S33 | S34

Wireless network

Where do I find my network’s username and password? Please help!

2 years ago

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