Solved

I have tried seemingly all options to connect my old SBG10 to the Surfboard app. Previously only managed with PC login. I keep getting error 0000-1900. I've done a complete factory reset of the device (twice) and it did the usual firmware update on the device. I tried setting up the device via the app, scanning the QR code to input the password. No success. So I set it up manually on the PC and set the password to at least 8 digit, with caps, lowers, numbers, and symbols to meet the apps criteria. Still no luck.  I am certain I am selecting the right device (SBG10), I am certain I have selected the right option (device already set up), I am certain I've typed in the right log in password (probably 15 times at this point). I've granted full permissions as the requests came in. The Android device is literally 5 feet from the router. And again I've done two factory resets on this router device.The Android device the App is on is connected ONLY to this router (via the default network name

So, yesterday I purchased a new SB8200 and had Cox activate it. However, while it works all the lights are Green, shouldn’t two of them in the middle be Blue? I’m 80 and not that tech savvy.

Hello i have the W21 mesh router and i want to make my wifi speeds slower because im almost at my data limit for my ISP. If i use more than my threshold, they will charge me fees. How do i limit my wifi speeds? I have tried it on the surfboard central app and there are no such settings, and the surfboard max app doesnt work either. I assume the w21 isnt supported by that app. The surfboard central app has barely any functionality. I have had super cheap routers with much more capability in the settings. 

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

Is the G36 capable of monitoring data usage per device?My data usage is escalating with no known reason. 

I have an Airport Extreme which evidently automatically takes the 192.168.100.1 IP address so I am unable to connect to my SB8200.  Any suggestions? 

On the configuration page there used to be a button “Restart Cable Modem”. This button has disappeared. Who changed the firmware and how can I get the button back?(My ISP denies that they have changed the firmware on the modem that I own)EDIT: When I remove the coax cable and restart the modem, the reset and restart buttons are there! However, as soon as I put back the cable the buttons disappears 🙄.How can I keep the buttons with the coax cable connected?Several years ago, the buttons were there even with the cable connected..

Can the Arris surfboard sbg8300 set a limit of upload amount.  Limit to 2GB per 24 hrs.?

xfinity could not activate the modem. they could see the modem and run tests but could not activate it. Xfinity documents the modem as compatible.The modem’s front light was solid blue. The modem was very hot.My old modem still works so I don’t believe there is a problem with cables.Shall I exchange it? It was purchased from amazon.

This router was working fine but now only gives WiFi connection and not Ethernet even when computer is hard wiredthoughts to resolve?thanks all

Doesn’t DHCP a private address.

I have SB6183 and would like to add a 2.4 ghz wifi option so that I can have both 5 and 2.4 but we are not able to access an admin page. We think the firmware might need to be updated too.  can someone please guide me step by step on how to add a 2.4 ghz wifi option? We use google mesh as well. thank you so much in advance!

I just installed this G34 through xfinity & it says I’m online but I can’t connect to wifi. What do I need to do?

I bought a refurbished T25 but I can't add it to my ISP because it is still registered on someone else's account. Any ideas?

I called xfinity they said modem is offline  i have also connected to the cable the lights are on and they can't get no signal please help 

My SVG2482AC battery backup is not working during blackout; when the power comes back the battery light on the modem is illuminated; when the power is out the battery light was off. Any help appreciated. 

Is my G 34 a modem router combo 

SB8200 was in service since August 2024 and under warranty.In December 2024, “No Internet” status from all home computers.All status lights (Power, Receive, Send, Internet) solid green, none flashingComputer directly connected to the modem also reports “No Internet”.Xfinity reports modem is fully addressable from their end (but lights never flash)Approximately 3 hours Xfinity phone support and over a dozen modem/router reboots performedIPCONFIG /RELEASE, IPCONFIG /RENEW performed, PING local network addresses successful, PING internet unsuccessfulNeed process to return modem under warranty

Is my G34 a modem or a modem / router combo 

I've unplugged every cable, replugged, waited 5 minutes while everything was unplugged, waited 5 minutes after modem had solid light before powering the router, attempted powering both router and modem at the same time, tried timing them to be on at the same time, done a soft reset, and my modem still won't connect to wifi. Its done this before multiple times, but till now ive been able to resolve it and see it finally connect, but this time it will not. My asus router isn't old and it says theres a problem at the modem. My internet is fine. This only happens if the power goes out and it tries to reset.

When I enter 192.168.0.1, my browser starts to be redirected to a site.I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel?“we could not verify the certificate: reason = untrusted” Mark

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

G34 warranty registration 

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight)My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password)I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please  helpMelanie Preisendanz[edit: removed personal information]PS Do I need to do something to activate the Arris Surfboard warranty 

Hello, I have a small mesh wifi network comprised of two W12’s (one of which is operating as router connected to the SB8200 via ethernet) and the other which acts a node. My GF just recently got a stay at home job which she got a desktop for and it needs to be connected via ethernet.  When I went to connect the ethernet into the other port initially it wouldn't connect to the desktop. So I rebooted the system to which the ethernet worked but the router wouldn't connect. After hours of trouble shooting I found myself here.  Any recommendation as to how I can hard wire a device to my modem while still allowing my wifi to work?