Solved

So every single light is showing blue except the power and online light. The light is kind of white but not on if that makes sense. Everything else is working fine other than the fact I can’t connect to the internet, it’s not even showing up anymore. I’ve tried resetting it and turning it off and back on again but nothing seems to help. What’s wrong with it?

My modem won’t stop making a ringing sound when on. This started around a year after first using the modem.

I have routinely shared files + directories from my DELL Desktop to my LENOVO laptop. Yes: I know how to configure Win11 to share files with full permissions. My former NETGEAR WiFi-Router made this easy across my home WiFi, same channel, but the Netgear broke.  I replaced it with an Arris SVG2482AC I configured for ‘medium security’.  Now I have no functional home network. My Desktop + Laptop cannot see each other on my WiFi network. Please help me share files across my WiFi home network between my desktop & my laptop.  Thank you. 

I never recieved a tracking number or confirmation of a purchase made over a week ago. Any idea who to contact?

I bought an SBG8300 to replace the cable provider modem.  I also have an eero wifi network.  I started having issues and was advised to place the 8300 in bridge mode.  I did that and all hell broke loose as my eero network was no longer recognized.  I had to disable bridge mode on the router before things started working again.  Any thoughts would greatly be appreciated

I reset my w6U on Saturday, added it to my set up via Surfboard Central, and it has a blue light.  That process provides me with a password to join the WiFi 6 network.  (Off topic, my iPhone 16 struggles to join said network using the credentials provided.) I wanted to go in via the web interface and check firmware. I can’t find any documentation with the default admin login / pw.  Even the 36 page “manual” in the Surfboard app omits this information. How do I find this information?

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity.  My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?  

ArrisG34.  When trying to set up my Google nest system I get this notice….“Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.”I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect.     When I contacted me ISP (Spectrum) they told me it appears that my network is turned off.     The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Contacted Google and after hours of assistance told me it was t

I have an office with about 5-7 computers needing access to internet at one time.  The speed I am going to be purchasing is the 150mb/100mb and I was looking at the sb6183, but wasn’t sure if there was a better modem for the setup I have. Thanks!

For whatever reason my refurbished SGB8300 will not recognize the login password. I know it’s correct because I logged in every device in the house myself and now it won’t recognize it. I also cannot log into the admin page to reset things myself.So my thought is to hit the re-start button, lol. I just have no idea where te booklet that came with the unit is or if the reset will go to the “factory” settings or a “refurbished setting”. I was trying to chat with customer support but they wouldn’t recognize my unit, I guess a refurbished unit isn’t worthy of their attention. Any help is appreciated, Ed

I’d like to connect a hard drive to my Surfboard AC1750 (aka SVG2482AC) to share files across my family’s Windows home network. I connected a drive to the USB port, and accessed the router/modem. Online instructions I’ve seen for the AC1600 say to click the USB tab at the top of the Surfboard management page (which I accessed via browser at http://10.x.x.x), but no USB options exist for this iteration of the Arris page (see screenshot) and there doesn’t seem to be a way to access/add a USB device. Is it possible to add a hard drive to the AC1750/SVG2482AC? 

I’m replacing my Motorola MG7500 with a SB33v2 which will service my TPLink Archer router.  I think I’ve established service to Xfinity, but can’t seem to raise the router in any configuration -- my LAN connection shows a router through Xfinity which makes me believe the router on my side is being circumvented.I am getting traffic from the internet back to my laptop in the below configurations:cable → modem→ router→ switch->laptopcable → modem → router→ laptop.Do I need to reset anything on the modem proper?Is there some guidance on troubleshooting?Is there an intermediate step available to connect to router directly?   Thank you for any support you can offer. Sincerely,CW 

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns.Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked.But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving.Is it possible the November 2023 firmware update which broke port forwarding has minimized DDNS updates in some way?Please tell me how often DDNS updates are sent, after power up?

I don’t have a smartphone and the required app download to activate it. How to get it to get wifi?

Purchased this modem 4 months ago and it worked perfectly until “I moved it on the shelf.”  Seemed to go into a standby mode - has power but does not receive internet signal or reset when I tried to do that.  Called cable company to check it out, tech said it’s a modem problem and recommended I purchase an SB6190 DOCSIS 3.0 Cable Modem (which I just did).  My question ~ will ARRIS allow me to return it, and refund me for this defective modem? (I sure hope so.)  Not having internet, because of this defective modem, has put me in a difficult position as I work two days at the office, and three days from home.  

I just bought model SB6190 but when I was trying to activate it ; it is not supported by surfboard central app . 

Where do I find the password for my new Sbg10

Sb8200 second port not working?

I have followed all the instructions I can find on these boards and I contacted my ISP and they support the SBG 8300 and firmware is updated. I’m still having trouble getting wifi at 2.4Ghz. Nothing is connected, so there is no congestion. I’ve endabled/disabled and restarted mutliple times. I did a reset of the entire wifi on the modem.  All without any luck. The 2.4ghz will appear briefly and then after a couple of seconds disappear. 

The manual instructs me to open a browser & enter an IP address to log in to change the name / password for the modem.  When I do so, I get an error message saying the site can’t be reached.  I’ve tried on 3 different browsers and I get the same error message.  I have the SB8300.

I recently upgraded my WIFI Router/Cable Modem to an Arris Surfboard G34.  It has been a challenge getting all my devices connected to say the least.  I’m down to my last device.  My Arlo security camera doesn’t seem to be recognizable using the G34.  I’ve  the Arlo instructions but I keep getting the same message no Arlo devices found on the network.  It worked fine on the previous wifi router using the same procedure.  The Arris manual gives instructions for computers and smart phones but not devices like this.  I’m open to suggestions.  

I have a surfboard 8300. My main 2.4 ghz WiFi is not working but the guest one is. However only certain things will connect to the guest WiFi and some things won’t. When I try to log onto the web manager on 192.168.0.1 it says the server can’t be found. What setting got changed or corrupted?

When I try to login remotely to my G54 from my office using the IP address 192.168.128.1 it takes me to the web gui for my office router instead of the g54.  Is there another way to login remotely?

I'm getting an error entering in the IP address using chrome.  Says my credentials are wrong and I'm using the wrong web browser.  

I’m having problems diving the networks 2.4 and 5 g I need to set up for cameras and I’m trying to do it in the app and I can’t find it anybody could help me