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Good morning, I have a ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem. (Purchased Oct 2021) I switched to an Xfinity modem for a while due to a sales pitch.  I tried all day yesterday to get my S33 back online.  The reps at Xfinity kept telling me that there was an outage in my area. It wasnt an outage, my S33 apparently had some files that needed to be updated in the modem.  I spent 5 hours in chat mode with Xfinity and 5 reps. Xfinity indicated that the files were updated to teh S33.  How do I know for sure?  Is there a way to test it beyond connecting and activating the unit through Xfinity again.  What other options are possible to test the speed and operation of the modem?  I prefer not to go through that again.  Thank you all

I want to change my wifi password on SBG10

Hello!I’m considering buying an Arris SBG8300 with built-in AC2350 WiFi Router and ditching my Xfinity Gateway.  However, I do not have a PC or a Mac. Would I be able to setup the unit using the iPhone Surfboard app or my Chromebook?  Also for clarity, I intend to use the unit primarily for household WiFi (no cable TV) and occasionally use Ethernet when using my PS4. 

First post, hope I’m putting this in the right place.TLDR: Xfinity activation bricked a previously activated SB8200, and their tech support told me to contact Arris for a "configuration file".****I've used a self-owned SB8200 with my Xfinity plan for 3 years, but after upgrading to the gigabit plan, Xfinity began sending me email notices that my equipment isn't capable of fully utilizing my plan.So, I bought a recommended Arris S33, swapped out the SB8200, and had the S33  activated and running in minutes. I put the SB8200 back in a box for storage, feeling it would be handy to keep around if the S33 failed in the future.Although the S33 performs just as well, if not better, it is much hotter than the SB8200. So much so, that I decided to return it to Amazon and reinstall the SB8200. (I don't like hot electronics, but that's just me....)BIG MISTAKE.....Upon swapping the S33 out for the old SB8200, I found that Xfinity's system wasn't providing any internet service (even though the fron

Hi. I’ve spoken with Optimum, and the SB6190 is supported by their service.  Before I get started disconnecting the TM822 and connecting the new SB6190, would be great to get some input from experienced people here.  I have a Linksys EA7400 wireless router connected and working presently, I’m hoping that it won’t be an issue to connect to the new SB6190.Possibly any videos which might help if/when running into any issues?Thanks very much.

I have recently started having issues from my recently purchased ARRIS SBG8300 Cable Modem. When I had it set up with my ISP, it performed fantastic; Stable, reliable speeds, with little to no issues, all the sort, however, suddenly, when I went to bed, after about a week of it working perfectly, it all stopped working. Looking at the app and IP address, nothing seems out of the ordinary, apart from my Power Level for my Upstream being a few units below the specs specified on the website and the WAN saying “No Internet”. I’ve tried all the usual troubleshoots: Power cycling multiple times, factory resetting multiple times, checking the coax, having a technician look at it all and check the lines on another modem, and everything seemed fine. The only apparent issue I can see on the router is that, while the WiFi light is static green while connected, the internet light keeps going through the blue Downstream and Upstream indicators, blinking green for a little bit, and doing it all over

Have had my SB8200 connected to xFinity cable service for over a year with no issues.  2 days ago we experienced a 4 hour xFinity outage, after which my PC is the only device that the modem will connect to the internet with. My mesh WiFi system won’t connect to the internet, nor any other ethernet devices such as my Apple TV.  I have rebooted the modem several times and eventually did a factory reset and registered it again with xFinity.  Speedtest on my PC gives me 590 mps download, paying for 500.  The problem persists. Does anyone have an idea of why my PC is the only device it will connect to the internet with?  Any suggestions on correcting this issue?  Much appreciated.rvhughes1

I understand my ISP should update my firmware on my Sbg6782-ac.   I am curious as to how current my firmware is.My firmware currently is SBG6x82-8.6.0.0-GA-08-046-NOSH.  If current, just how old is it? 6 months or years ago?I dont seem to be getting the speeds I should be getting and get a lot of stops and starts.   I know I have had this modem for a long time…maybe I wore it out…

My Nighthawk router is reset, all the lights are solid. Now my Arris modem TM822, the power light is solid green but the DS light is flashing orange, and the rest are faintly flashing. Please help! I have reset it fully and reset my router. There is nothing wrong with the router. 

All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN.How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?

Purchased April 2023 so 16/17 months old and total failure while not home….it was plugged into a surge protector and no other devices in the home were damaged so I don’t think it was from a  power surge…..no lights on the arris  and have done all the smart things that arris would say….is the power cable inserted? Yes…did you try it from another outlet? YesWill arris cover this under warranty or is it just that this was a bit of a lemon and most arris’s would last much longer?l did swap out an old Motorola modem that still works so wasn’t dead in the water (after  coordinating with ISP)I do want to have another spare on hand wondering if I should avoid arris or not

Hi. We’ve had the Arris TM822 modem for a few years now.  Optimum is the provider.  Recently the Link light is not solid, it’s now blinking green.  Would someone know if there’s an issue with the modem or the signal?  Thanks.  

I set up a G54 modem in my home in November, and configured my wifi networks using Split Mode. I had most of the devices connecting to the 5GHz network perfectly fine for a while. They were routinely getting speeds in the 400-500Mbps range. Then suddenly a couple weeks ago none of the wireless devices in my home were able to detect any of the networks except for the 2.4GHz one, and they were only getting speeds of ~50Mbps. According to the modem’s Admin GUI the 5GHz radio, 5GHz High radio, and 6GHz radio are all enabled and active. I tried a factory reset and turned Split Mode back on. Once again, my wifi devices could only detect the 2.4GHz network. I then disabled Split Mode and enabled Band Steering, hoping that they would get automatically directed to the faster band. But the Connected Devices page showed everything connected on the 2.4GHz band, and speed tests showed I was only getting ~50Mbps on that band. I tried enabling the Guest Network with the same results. I have a desktop

How can I get a longer timeframe of Event Logs on my S33v2? Have been having intermittent dropouts. I believe this is a cable supplier (Spectrum) problem vs. Arris. However, I would like to set up a computer on the modem via internet port to log various elements over a longer period of time. How can I do this vs. the somewhat short period of time the Arris logs events.If it turns out this is the Arris modem how can I get a warranty replacement? I do not have a backup modem so would need to continue to use this one until a warranty replacement is sent to me and then I would send to Arris.

How do I enable only 2.4 GHz on my SURFboard W21 mesh router, I’m trying to install my Arlo doorbell chime. And it needs to install on 2.4 GHz.  Thank you for your help!

Hey all,I just got a new g54 modem/router. When I'm on the admin page, it tells me to input my email and password. I don't know this information and how would I recover this?

I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware 

Arris G34

How can I press the wpn button on my aris g36?I needed that to make my printer connected 

I can’t access 5G, it won’t accept my password when I attempt to access itt.

I want to be able to change/create my own router admin password instead of having Surfboard Central create a fixed one for me. I couldn't find that option on the Surfboard Central app (android). Then I went over to the web GUI and when I go to change password, it gives you a warning to change the password in the Surfboard Central app for syncing purposes, but also has an option to ignore. Went back into the app and dug around in detail and there is NO CHANGE PASSWORD OPTION.Found a one year old post with my exact issue, but there was no definitive answers except to confirm that the app assigns a password and it cannot be changed.  So, the question remains. Can I ignore the warning in the web GUI and change my password without it creating issues for me?? This is a huge security issue to not be able to create my own password. 

Hello I am trying to submit a warranty claim for my SB8200 Arris Cable Modem but not sure how to begin the process. 

Does AARIS now have a valid authentication certificate for G34 Wi-Fi Cable Modem? How safe is it to use the 192.168.0.1 address? Can my computer get hacked using it? I use Wavebroadband via cable on my HP computer. I do not use the app on my phone.

I purchased an Arris TG3442S router, the firmware is quite old, where can I find something newer to download?Software Image Name: AR01.04.070.09_021522_7246.SIP.10.X1Firmware Version: 01.04.070.09.EURO.SIP Thanks in advance!

Can any of you having problems accessing the 8200 even access its built in mini-webserver?There is no combination of IP addresses and methods suggested that will work. All I ever get is are “not responding” and “time out” messages from the browser. (The same browser that accesses the router with no issues.)This Modem is new and works perfectly but I need to see my bonding parameters because the cable company is having challenges in my area and needs feedback from my end. Their tech support said that Arris Modems are famous for being inaccessible for unknown reasons. Has anyone had success with a method not already suggested above? Thanks.