Wi-Fi Modems

Can Xfinity push a SW batch to my G36 router that I personally own? I am having service issues ever few days and I have to restart my router to get the service back.

Today I have been trouble shooting for countless hours trying to figure out why my new G34 modem will not properly assign IPs to any of the Mac computers I have on my small network. All Macs get assigned an IP of 169.254.XXX.XXX and subnet mask of 255.255.0.0. Any PC I connect to the the network will get a proper IP of 192.168.0.XXX with a subnet mask of 255.255.255.0. I have tried to enter a manual 192 IP address for an Mac and it looks good but, will not work. All Wi-Fi connections to any Mac computer are assigned normal IP address of 192.168.0.XXX and work normally however. I have supported both Macs and PC as profession for over 40 years now and this one has me stumped and is by far the difficult thing I think I have ever come across in my life long IT support career. Also, I can access the web portal at 192.168.0.1 from a PC but, can not figure out how to log in to the page. I am using the email address I used with the SURFboardCentral app with the Wi-Fi access key on the modem bu

I just got a G34 Surfboard modem today. I had xfinity assist me on setup. I had mistankenally given them the WAN MAC address for activation. I was able to get to the modem to work but it had given me a local address of 169.xxx.xxx I corrected MAC this with xfinity but, still can not get anything but, a local IP address of 169. Because of this I can not asses the web admin page. I am using a Mac running Sonoma. I tired reseting my network, followed by a restart. This did not work to resolve this issue. I had tried reset of all caches as well with no success as well.

Recently purchased and successfully installed G54 modem/router via Xfinity. No issues and I was able to connect phones and laptop via wifi. But in the app I only see the one device as connected. Also in the web interface the device list is always showing as "loading". I tried uninstalling and reinstalling the app but did not resolve the issue. Please help.

Trying to activate modem with using apps

Is there anyway to update friends whare G 54 four the Arries?

Just installed. How to change name and password to match my existing network which all of my devices connect to. When I connect to my previous network, no internet

The g34 model I have is flashing blue the phones connected say connected without internet. The other devices say no connection unplugged and plugged multiple times cable internet provider they don't see it in the system is it fried?

How or Can I use Nord VPN on my Router? Thanks.

I’m trying to change my nat type using the ip from my router but cannot log in. I've tried the wifi password, "password" and the password on the actual router but nothing works on the admin login page

Hello. I am trying to get a shell on my SBG7600AC2, Bootcode Version 2.2.0.46, Hardware Version 2, Firmware Version 9.1.103AA78. I’m starting to love my previous modem (Actiontec Q1000) more, as it had a way to enable telnet and allowed me to use neat tools such as xdslctl to diagnose connectivity issues. Anyways, I have gone through all the web interface configuration pages and can find no such thing on my SBG7600AC2. I have searched the internet for results, apparently someone found there is a technician account with a password of the day. Unfortunately, I can’t seem to get any combination to work. I contacted my ISP but they said they don’t set anything and didn’t know what I was talking about. Does anyone have any ideas?

I had sparklight as my provider for a year and the G34 worked perfectly. I recently moved states and had to change my provider to Xfinity and now I can't connect to internet. Since moving into the Apartment, the G34 when I plug it in goes green for 1 second then turns Amber color and stays like that. I have no access to wifi or internet through it. Has anyone encountered this problem?

Hello, I just got my brand new Arris G34 Router and it has been a nightmare. I know it is working and had MAC activated with Sparklight, but when I dl the app to set up it errored and now will not allow me to change anything. I’ve reset router, reinstalled app and still same issue. It asks for my email and I never set a password. I tried the generic logins and no luck. Tried login on bottom, still no luck. The bar code on bottom will not scan. I don’t know why they have set up this way but the manual instructions stink, the recommendations do not work, and they are closed by time I get home. I am 24 hrs away from returning this thing. I have always bought Arris and 1st issue.

Model:SBG7580-AC Connected wifi wire from another modem to use this device as a router. Met a problem that if I connect my device wired internet is working, but if I connect my device via wireless connection it's getting connected without ethernet connection.

What about you make an app that’s useful? The current app doesn’t show connected devices. One has to connect to the web GUI to see the connected devices. Please hire someone competent to resolve the issue. Best regards, Frustrated and disappointed Customer

Hi, I have the G36 router and I can’t get my printer (Canon MG3620) to connect. I’ve tried all the troubleshooting in my printer manual to no avail. Please help!

Is there a way to reset the password on my Surfboard SBG7400AC2 without having to reset it to factory settings? I did a reset years ago and ended up clearing information from the system that required us to have the company that set it up come back out and reset our systems. So, I’m trying to avoid that since they’re no longer in business.

Hi Folks, Our current ISP provider is Xfinity (2000Mbps service) and we are presently using their Modem/Router. We are considering replacing their unit by procuring one of our own modem and router in order to reduce our monthly bills. Consequently, we are using this medium to ascertain your assistance on what modem you would recommend as suitable for our application. Kindly note that we are interested in separate units i.e modem/router and which are wifi7 compatible.

Anytime I reboot this modem it intermentantlly goes on and off for several days before it finally stays on. I effectively have no internet for days. Is there a solution?

Hello all I installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01. I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated! Thanks

just set up my G36 surfboard and started having problems with my screen freezing on Zoom and FaceTime calls. I never had this problem before with my 10 yr old modem/router. Is this happening because I set up something wrong? did I miss something in the setup? thankful for any assistance

Never had soo many issues nor seen soo many complaints on a router in my LIFE! We shouldn’t have to fix a new purchase, what a joke. And CS has been closed. Forget it! I’m finding a new company .

How do I block a specific MAC address using my SBG10 router?

Getting this message. Is there a work around?The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.

My provider said the network is not showing up I have to check with you guys…. Need to get the up and running asap- I work from home