Wi-Fi Modems

The wifi modem is already activated but I don’t know what’s my password and how to setup I didn’t see it in the app.

My 2.4 WiFi isn’t coming up so I’m not able to connect to it on my console or laptop

How do I change network name and password ?

I have a wireless irrigation controller that runs on 2.4 ghz. The controller says it is connected but is extremely slow to respond.

I have an Arris G18 router, trying to connect an Etekcity smart outlet. Would like to see a detailed log of why it is not able to connect. The logs I see do not have any information on devices connecting.

What is default password for G36?

Forgot forgot password

i went on to change my password on my router and it locked me out. how do i get back in

Thank you fir your fast response. Please know Im very low techArris Surfboard G 34

How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

The TV is not connected to the router and doesn’t connect wirelessly.

I set up my G34 using admin and the password I use for my network. After I logged in to the app, it changed my login and I no longer can access the router online. How do I get back to my setup?

Lost internet a few hours ago, happens every now and then, I unplug the modem(g36) plug it back in, wait 3 minutes and I’m online. Today that didn’t work. And neither is our cable or phones. Called xfinity, the first guy said someone must have cut out wires. The second person said our modem is dead and needs to be replaced. We have had this g36 for the last 2 maybe 3 years, and bought it because it was supposed to last longer than most modems, according to xfinity. The modem showed no signs of dying up until this point, so I have my doubts that it’s dead. How could I check if the modem still works or not?

I have a G36 on one floor and have a CAT 5 that runs from that location to the second floor. I am trying to figure out how to have one SSID network that covers house and right now the G36 isnt doing it. I envisioned if I could have a wifi router hardwired to the G36 and then have another something on the second floor that is connected by the CAT 5 in the wall to either the G36 or the first floor wifi router? Any help would be appreciated what i should buy or do.

I have been using the Arris SURFboard SBG7400AC2 for many years. Lately it’s been very slow uploading mail on iPad and MacAir laptop, but not iPhone. I think it’s time to upgrade. this is overwhelming. Could use some advice. Have Xfinity cable. We don’t do gaming or work from home. Thank you.

How to do a factory reset on a SBG8300

Hello On a G54, Is there a way to limit the amount of time a device can access internet per day? I currently use parental controls to turn off access to my kids devices between 9:30pm and 6am, and that works well. With summer break from school coming, I would like to find a way to allow them to use the internet for a set period of time per day, but whenever they choose. For instance, similar to WiFi at a hotel, where you have to “login” each day and the WiFi expires after a certain amount of time. Can I do that with my G54, or can anyone point me in the right direction?

SBG8300 attempting to connect to Xfinity WiFi. The last step indicates that the modem is restarting before you can use your WiFi , but the modem WiFi lights continue to blink and it does not connect. this has happened repeatedly, any advice on how to finish the setup would be greatly appreciated.

I am trying to replace my Xfinity cable modem with a G36 but am unable to successfully connect it to the Xfinity network. I tried the self activation using Xfinity’s app and the HFC MAC (both manually and with the QR code) which did not work and then talked with an Xfinity live agent for about 3 hours but still no luck. They say they can see the modem but when I’m on the admin app there is nothing showing in the WAN and signal screens. I factory reset the modem, power cycled, etc. multiple times with the Xfinity agent but nothing worked. I am able to switch it back to the old Xfinity modem and it works fine. The only recourse I have with Xfinity is to have a tech come to the house which will cost $100 but that seems useless since I know the signal is good (because the Xfinity agent switched the MAC back to the old cable modem and it works fine). The problem is definitely the G36. It just flashes blue. Is there any recourse?

I renamed my wifi, but now have 2 listed home networks ( the new name plus the original ). My tv is connected to the newly named WiFi , but trying to set up printer and it keeps trying to connect to the original wifi name. Should I delete the original, or are they both the same?? Surfboard AX3000 Infinity cable

I just installed an ARRIS model #G34 The connection was done through Comcast. All is set, I got the Surfboard App to get the new WiFi name and password. I was unable to do so. Can you help. Pilar

I have dual band. 5G often needs to be reset. Today I believe I accidentally tried to enter bridge mode. Now both bands are down. Can’t get on to internet to repair. Can’t connect. normally I go to 192.168.0.1. But I can’t even access that now. help?

I just purchased an setup the ARRIS G36. I done this many times before but this is turning out to be a bit of a nightmare. I tried to use the app to setup the modem/router, but it doesn’t work. It asked me to take a picture of the QR code for easy setup, but the camera appears for moment and then goes away returning a message no valid QR code (although it only gives me 1 sec before doing this.) So then it asks me to log in using the credentials on the bottom of the modem which doesn’t work. Finally I used a browser and the default IP to access the modem and did some web research to figure out the default name and password which isn’t listed anywhere. There was no documentation in the box. So now it is working, but the 2.4 radio only supplies 50-100 mbps speeds compared to 500 using 5ghz. Anyway, I’d like to use the app but absolutely cannot get through the setup stages AT ALL. It asks for names and passwords I don’t have or don’t know how to access and the ones I have established throu

My network name keeps changing over the last week, without me doing anything. It changes back to an old name or all of a sudden it has a number 2 at the end of the name. Why? I have a G34 WiFi modem.

I am having problems with my G34. I have it setup with the primary wifi as default name. I have the secondary wifi setup with a custom name. The guest wifi is not used. For some reason the modem will quit broadcasting on the secondary wifi. It will not even show up on the list of available networks. If I go into the setup my setting are still there. Power cycle does not fix it. The only way to make it work again without a factory reset is to disable both the 5ghz and the 2.4ghz. Save the settings. Then go back in and enable both 5ghz and 2.4ghz. Then the modem will broadcast the ssid and work again, This happens every week to 10 days. Any clues as to why this is happening? Thanks Bill