Wi-Fi Modems

I have been using Xfinity’s 1.2 Gigabit plan for about 5 months. I was using this with a Netgear C7100V, but as it maxes out at 800Mbps and I no longer get voice service from Xfinity I upgraded to a Arris G36 about a month ago. My office PC is connected to the G36 via a unmanaged gigabit switch. When I ran speed tests with my Netgear gateway I used to consistently get download speeds around 800Mbps. (My history shows 795-817 Mbps). Since upgrading I’ve consistently been getting under 500 Mbps. (My history shows I once got 641, but on average it’s 450-460mbps). Since I’m going through a gigabit switch connected to one of the gigabit ports on the G36 I’m expecting to get closer to 950Gbps. Based on similar posts I’ve checked a number of different settings but can’t seem to find anything wrong. Can anyone tell me why I’m not getting the expected speed? It seems odd that I purchased a newer, faster gateway to only get slower service. I’m using the same cables and hardware that I used with

Is the lack of a DOCSIS 3.1 Modem-Router combo product with Wifi & Voice 1) an Arris marketing decision, i.e., too small of a market, 2) an Xfinity compatibility issue, or 3) an engineering task to great to integrate the features within 3.1?

My G54 worked fine for few months now it's flashing green light and won't connect to internet. ISP says it's the modem. It's pretty much brand new.

Is my G 34 a modem router combo

Did the self connect from the app. Still no internet or wi fi. When I log into modem it shows connected. Wi fi is connected, no internet on phone

G18 connection not working

New modem is not connecting to internet

Is my G34 a modem or a modem / router combo

We just bought and hooked up a SBG8300. It seems like the range is terrible. We’re trying to hook up our Ring cameras around our yard, which worked fine before, and they keep disconnecting and saying they have no signal. Is it the range, or is there something else going on with it? Ideas?

When I enter 192.168.0.1, my browser starts to be redirected to a site. I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel? “we could not verify the certificate: reason = untrusted” Mark

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

G34 warranty registration

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight) My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password) I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please help Melanie Preisendanz [edit: removed personal information] PS Do I need to do something to activate the Arris Surfboard warranty

I bought an SBG8300 to replace the cable provider modem. I also have an eero wifi network. I started having issues and was advised to place the 8300 in bridge mode. I did that and all hell broke loose as my eero network was no longer recognized. I had to disable bridge mode on the router before things started working again. Any thoughts would greatly be appreciated

I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone Anyone experience this? Should I just use a browser to set it up?

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity. My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?

Where do I find the password for my new cable modem/router

ArrisG34. When trying to set up my Google nest system I get this notice…. “Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.” I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect. When I contacted me ISP (Spectrum) they told me it appears that my network is turned off. The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Contacted Google and after hours of assistance told me it was the rout

Zoom keeps skipping and lagging on my I-pad Pro (latest generation) ever since I installed the new Arris G34. I was told by my IT department that the Wifi6 seems to be the issue. Anyone know how to disable the wifi6 either on the I-pad or router?

I’m not super techie or anything close to it but I do find it necessary to make this post. I have an Arris G36 Router that someone gave to me barely used. My ISP is xFinity and to get away from renting an xFinity router, I decided to replace it with the Arris G36. Every since I started utilizing the Arris G36, I have had a multitude of connection issues especially with my Explore Scientific weather station, an Epson ET-3850 printer, and (2) Linksys RE7000 Wi-Fi extenders. My passwords that were set up with the Arris router for the 2.4 GHz and 5 GHz haven’t changed but I am continually being notified that when I try to connect to the router that the passwords are wrong. I have tried everything that I possibly know how to connect and it is just not working. Currently, the Security Mode in the Arris G36 is set to “WPA2/WPA3 Mixed Personal (AES)” and I’m not sure if that has anything to do with connecting, nor do I know how to change it to something else. Can anyone help me with any of thi

For whatever reason my refurbished SGB8300 will not recognize the login password. I know it’s correct because I logged in every device in the house myself and now it won’t recognize it. I also cannot log into the admin page to reset things myself. So my thought is to hit the re-start button, lol. I just have no idea where te booklet that came with the unit is or if the reset will go to the “factory” settings or a “refurbished setting”. I was trying to chat with customer support but they wouldn’t recognize my unit, I guess a refurbished unit isn’t worthy of their attention. Any help is appreciated, Ed

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns. Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked. But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving. Is it possible the November 2023 firmware update which broke port forwarding has minimized DDNS updates in some way? Please tell me how often DDNS updates are sent, after power up?

Where do I find the password for my new Sbg10

Got a new router and now I can’t connect my HP ENVY 4500 printer. Is says something about adding the MAC address to the list of permitted devices for my wireless router? How do I access any information about my router?

‘password’ not accepted nor last 8 digits of s/n “user name or password invalid, please try again” MAC any browser, cleared cache cookies