Wi-Fi Modems

Many of my connected devices do not appear correctly. I have erased the app from my phone several times and reinstalled it to no avail. On my computer it does show many of the devices on the network correctly. How can i fix this? Also, what is the best way to identify devices on the network?

I have a Linksys extender RE7000 purchased about 4 years ago, but not able to connect. Is it compatible with G20 ?

I have the same problem as listed here that was closed… there was no solution listed.. Does Arris just ignore there issues?? Does anyone have a solution to this problem???

I just got off cable and have internet thru Xfinity. My printer connected fine to Wi-Fi before. Now I have this new combination modem and router and it won’t connect. I have another printer in another room that connected fine. That was an HP printer.

I cannot get my Acurite Connect to connect to the Arris G34 - the ethernet light will not come on either device. I have changed the cord and checked the settings- help, please?

I reest my SBG10 and when I connect to it with ethernet it show my PC having a public ip address (72.175.x.x) instead of 192.168.x.x. also the wifi is not broadcasting.

Does anyone know a specific WiFi range extender that works with the G54?

Hello, I have enabled guest wifi network on my G34 Arris modem/router (2in1) . I read in documentation for this modem that its is seprate from my main network. However I don’t see any information other then enabling and disabling the guest network. Is the guest network is really separate from my main network? Is it secure , lets assume I will have stranger connecting to this guest network.

How do you set up a VPN with a G36?

I’m very disappointed with the performance of my G54 wi-fi signals all around. My house is only 1600 square feet. G54 is centrally located. My devices constantly drop connections while inside the house, my HomePods drop their ability to connect and need to be reset once a week, my video doorbell, which has a hub only 50 feet away from the router with a direct line of site reports a weak signal and eventually disconnects itself within a day of reconnecting. Im about to swear off Arris products for good but hoping that my unit is perhaps defective. Any ideas?

Cannot get faster that 50Mbps speeds from my SBG7600ac2 Wifi. Wired ports are at 600Mbps. Does anyone have any suggestions/Ideas.

I have just installed a G36 to replace an old Linksys. Everything is working fine except my vuescan scanning software. It cannot find my Canon MB5120. Everything else is the same. I have a Dell G15 computer running Windows 11. Everything up to date. Everything is the same except the router. I have other scanner software that finds the scanner and works fine. The author of the vuescan software says that the router is blocking access for the software but offered no additional help. I have a little knowledge and experience with computers but don’t know how to go about fixing this.

So here’s a bit of weirdness. Just bought a G36 and everything seemed fine. I gave the “Primary Home” 2.4GHz and 5GHz SSID’s the same names and passwords as the old modem, so all my devices should all automatically connect without having to select a new network and enter passwords. Or so I thought. After a few minutes I realized all my PC’s and Ring devices were connected and sending/receiving data, but none of my Apple devices were. They showed as connected to the old (same as new) SSID names, but no data. This was simultaneous with my PC’s and Ring devices sending/receiving data. I tried forgetting the networks and re-entering passwords on the Apple devices, nothing worked. Out of desperation, I tried using the two “Guest” SSID’s and all the Apple devices connected with data. I honestly don’t know or understand why it worked, but it did. Just thought I’d share.

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

I have the G54 wifi/router and recently purchased the 2 pack of the mesh devices W121. Spent hours trying to get the W121 to work without success. Do I need to change a setting in the G54 unit to make this work? App keeps giving error codes which do not appear to provide answers. Please help.

I am having issues connecting smart plugs to my 2.4 connection. I have tried absolutely every trick in the book. The plugs are two foot away from the router as I am trying to pair. There are minimal devices using the 2.4. Is it the router? Do I need a stronger router?!I know it’s not xfinity - when I used their router - the smart plugs connected just fine! I have xodo & geeni smart plugs and neither brands will work with this router! geeni smart plug specs

This is a new issue within the last few days, and was not an issue a week ago when using the router for the first time. When PC is connected to (and using) ethernet, and either the 2.4g or 5g Wifi channels are active, the modem eventually (within minutes) shuts off completely, forcing me to disconnect power and reconnect to reboot. When a device or multiple devices are using the Wifi channels, and no PC is using ethernet, things seemingly work fine. When PC is connected to (and using) ethernet while Wifi channels are disabled, things seemingly work fine. Repeated critical logs include: 72001011-DHCPv6 - Missing Required Option 24 72001011-DHCPv6 - Missing Required Option 82 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 20:16:27 2024 72001015-DHCPv6 Failed - No Prefix Available 72001014-DHCPv6 Failed - No Address Available All Down/Upstream QAM Power levels and SNR readings look within normal ranges. There is one channel with 117 correctable codewords a

Is this covered in warranty/

To get the wifi portal do you have to be using the wifi?

I just purchased g36 and unable to download app. Says does not support my phone

I currently have an SBG7600 wifi modem in my SBC in a second home. I’m trying to set up a G36 in my main home through the app. When I try to add a device my G36 is not listed as a selection. Can anyone shed some light on this issue? Thank you

Tried to register modem with internet provider and they said they couldn’t find it in their end and I needed to contact manufacturer. Saturday and can’t get on live chat. Is there anything else we should try on our end so we don’t have to wait for customers support until Monday?

Trying to install G34 modem. IPhone 15 ProMax, IOS 18.2. When at the “Grant access permission..”, I cannot find the App under Location settings to allow access. I find information under location networks but not to allow access. There is not an icon on my phone. I cannot get past this page to install the modem. The light on the modem is “flashing blue”. When I attempt to scan the code to download Surfboard Central, it opens the APP bet cannot get past ate allow access page to install the modem. Any help to install the APP would be of help.

My garage is 160 feet away from my Arris G34 modem/Wi-Fi. I plan to run Cat6 inground cable from the G34 to the garage. What device would you recommend installing in the garage?

I just bought a surfboard g34 router/wifi gateway because my netgear modem died today after 14 years of faithful service. RIP I was able to get my surfboard activated with spectrum and my one desktop has internet. However, nothing else can get access to the internet through the surfboard. I was trying to use the app on my phone but it can’t connect to the internet through the router because the wifi network says “connected without internet”. I tried connecting my extra (home/guest) router to the surfboard via ethernet, and it doesn’t have internet either. But when I try to setup the router further, I open 192.168.0.1 on a browser and it asks for a login. I haven’t setup my login yet because the app on my phone can’t complete the setup. The app cant complete setup because it’s not online through the internet. Am I taking crazy pills? Why is only one device able to connect to the internet, and what can I do to complete the setup of my surfboard?