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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1876 Topics

rdlongThe Many

G34 blocks TIVO and Bonjour (computers/printers) "Zero Config" discovery by default

Upgraded my modem/gateway/router from SBG6900 and G34 and immediately had problems with my TIVO mini’s being unable to connect to the Host DVR. Problem lasted a couple of weeks with no help from ARRIS (assured me nothing internally was being blocked) or TIVO (couldn’t tell me what protocol they used for discovery).Problem was solved when I discovered the setting for “Zero Config” (Bonjour type discovery) under Advanced > Device Discovery > Zero Config was disabled. Enabling it allowed my TIVO mini’s to immediately connect to the host DVR. Note that this setting is on a page that is mainly about UPNP.This could affect anyone else who has printers or other devices that use the Bonjour Zero config capability to connect to one another.

Vizer22701The Many

Why does the Surfboard Central app keep saying no network available? But it show all Wi-Fi units online. And can't do a speed test .

861

2 years ago

Tuthdoc99The Many

asked in SBG8300

sbg8300 doesn't see play-fi devices

Sbg8300 isn't recognizing the 2 play fi devices that worked fine with my previous router. I run the setup routine but they don't show up, have done factory resets on both devices. Am thinking there may be something in the surfboard setting preventing the discovery of them. Would appreciate any suggestions or insights. Thanks in advance.

493

2 years ago

js1701The Many

asked in G34 | G36

Troubleshooting > Diagnostic Tools test fail while connected

I just setup the G36 Modem/Router & the Troubleshooting > Diagnostic Tools test fail while connected & online. This is with an Ethernet connection.Why is it failing?

793

2 years ago

Charlie207The Many

asked in G34 | G36

Slow connection through G36 2.5g port

Is there a setting that must be enabled to provide normal speeds through the 2.5g port? I’m unable to connect to the internet via the 2.5g port on the back of my G36 with more than minimal (under 1mbps) speeds. I have Xfinity Gigabit (1.2Gbps) and with the 1g ports I can routinely get ~1Gbps with a wired connection. When I plug the same patch cable (both Cat5e and Cat6) into the 2.5g port, there is no signal to my office 4-port switch, and almost no connection speed to my laptop 4ft. away from the gateway. Am I wrong in thinking that 2.5g port should operate the same, and better, than the other four ports?

3887

2 years ago

wiiThe Many

asked in SBG10

Can removing the 2.4GHz link increase 5G speeds?

583

2 years ago

mjohnson007The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Why is the Reserved IP Client List not updating on the SBG7400AC2?

Hi all, So I have a SBG7400AC2, and have added a number of devices to the Reserve client list..So why is the Reserved IP Client List not updating on the new devices, even after days,yet if the device is turned on it does get the assigned IP. So it seems that both Attached Client List and the Reserved IP Client List are not showing correctlyas i have some 60+ devices and I see onlu 25 at best Any Ideas, seems the software is upto daye a do not se any updates for it Any help would be appreciated M

731

2 years ago

donn1237The Many

asked in SBG8300

ethernet Arris surfboard SBG8300

Ethernet. Ports not working there blinking red. Can't connect firestick say connected but no internet. Same thing with Mac computer

1251

2 years ago

Weiss311The Many

asked in Wi-Fi Modems - General

SBG6900-AC Gateway Manager issues

Ran into an issue yesterday when out of nowhere my Router dropped the wifi connection to all my devices. I went to the step one solution and power cycled the router to see if that would bring back my networks and nothing. Turns out the router had dropped the custom wireless connections and replaced them with the default network names. I can access both the 2.4Gz and 5Gz by using the default password on my modem. My Mac on the other hand cannot connect to the default 2.4Gz, only the 5Gz. Seems like a simple login to the Gateway Modem manager to upgrade the firmware could fix the issues, and let me create my own network names, and passwords again. But I cannot access the Gateway Manager. Firefox, Chrome, Edge, and Explorer all block this attempt. This is both when the router is connected to the coax cable, and when the coax is unplugged. All of the browsers above give you the "This site cannot be reached" with no option to proceed to unsafe gateway, or anything of that sort. Sa

5676

2 years ago

IgneousThe Many

asked in Wi-Fi Modems - General

arris dcx3635-w user guide

Hello,I need a User Manual/Guide for an ARRIS dcx3635-w Gateway. Can anyone help?Thanks a lot, Igneous

2164

2 years ago

JJSpittleThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7400AC2 wifi speed

How can I increase the Wi-Fi speed to my devices from the SBG7400AC2 unit? Connection speed via ethernet is 277 mbps, when testing using WI-FI 62 mbps. Thank you

972

2 years ago

ptbietzThe Many

asked in G34 | G36

new setup cant connect via browser

up and runningneed to set this thing up. i can only connect via phone appcan not connect via wired web browser. asks for email and password from appand it doesn’t let me login Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App. Nopes

2444

2 years ago

ChezjayThe Many

asked in G34 | G36

HP Printer won't connect to my G34 via WiFI.

I’ve spent a long time trying to get my HP Deskjet 4155e to connect to the WiFi on my Surfboard G34, which can’t seem to find the networks I’ve set up even though I set the printer right next to the gateway. When I called the HP tech support, they keep telling me to call the ISP and get them to separate the 2.4 GHz and 5 Ghz networks, but Spectrum says they can’t do that because I own the modem/router. What exactly does it mean to separate the 2 different radio networks, and can I do that? So far, I’ve tried turning off the 5Ghz networks, but that hasn’t worked.

8225

2 years ago

joy6m58The Many

asked in Wi-Fi Modems - General

Internet no connection sbg6580

Sbg6580 powers on but then the receive light just keeps flashing. I get a message that says “connected but no internet'

2012

2 years ago

TimnCindys wifiThe Many

posted in G34 | G36

G36 discovery and linking issues

Hello I purchased the gateway G36 approximately 10 days ago. When attempting to link my Sony bravia tv it says cannot find also it will not link with my up with my Wyze smart plugs and my Wyze v2 cameras

432

2 years ago

Mastertech91The Many

asked in SBG8300

Arris SBG8300 Firmware

Hello my name is Brendan I’m a Charter Spectrum customer I recently rebooted my SBG8300 status light is indicating firmware download I looked in the app and web portal no prompts for action what should I do any ideas answersThanksBrendan

esblairThe Many

I’m trying to set up my new G36 modem and keep getting stuck at the security check page as the Captcha is blank I go into 192.168.100.1 and the captcha is blank there as well suggestions?

1293

2 years ago

keith2002aThe Many

asked in Wi-Fi Modems - General

DG860a Wirh Blinking Ethernet Ports

I am using a Arris DG 860 a modem with spectrum Internet. Yesterday I had no Internet access, and when I went and checked the modem, I noticed that all four ethernet ports on the back were blinking yellow. I tried a variety of different things. I’ve powered it down and power it back on again same thing happens. I’ve powered down and power back on again without anything connected to it, such as the co-axle or any ethernet cables. Same thing happens after it restarts about three or four maybe five minutes it starts blinking again. it starts blinking again. I’ve tried wiring it directly to my computer without anything else and try to use the administration futures to see if I can get into the box or the modem and I can’t. It seems like. has anybody ever had a problem with these four blinking ethernet ports and is there anything I can do to stop it from happening? I have done the reset multiple times and nothing seems to work. I’m stuck there and I believe that that’s the cause of me not b

501

2 years ago

wwepatriotThe Many

asked in SBG8300

Cannot add devices on parental control

When I go to Arris Surfboard in the router (SBG8300 btw), I go to parental controls to manage devices, all I get is the option to manage devices (which is enabled) or access type (which is set to allow all) and even when switching these, I still get no option to add and manage a device. Its also keeps giving me bad certificates when using Chrome, Firefox, or Edge where it gives me a risk warning when going to 192.168.0.1 and each one tells me my browser is out of date and not compatible, I dont know if this is the issue causing features to not work or not, but firmware and browsers are all updated. any solution?

1601

2 years ago

LynnewithneThe Many

asked in G34 | G36

Can't connect my HP Officejet 4630 with my G36

Let me start with - I’m basically computer challenged, however I did manage to set up my G36 using the tools provided. Now I’m trying to set up my ancient HP Officejet 4630 and have spent about 2 hours so far. It will not connect. I printed the troubleshooting page and it indicated that “MAC address filtering may be enabled on your wireless router, which can prevent your HP printer from connecting...during setup.”. I went in to the Surfboard website and manually entered the MAC address (under custom) for the printer and clicked enable. Still no luck. I’m hesitant to try clicking or changing anything else until I get someone with knowledge that can walk me through it. Thanks!

2901

2 years ago

klausszyskacomcastThe Many

asked in G34 | G36

error code 0000-1612 on Surfboard Central

will this Surfboard Central app connection error ever get fixed? I just bought the G34 unit and have successfully activated plus ethernet-connected the unit (@900Mbps) and use 2 active wifi channel. The 192.168.0.1 web management pages are fine but the Surfboard Central app is still in Beta as far as my experience with this error 0000-1612.This all appears not that critical BUT because of web’s Account Mgmt Warning:To keep your account password in sync, it is recommended to update is using theSURFboard App rather than changing it here.This suggests one needs this Surfboard Central app to work properly to change passwords.

RD2ARRISThe Many

What is the upload speed of the G34?

1001

2 years ago

DBNY2022The Many

asked in Wi-Fi Modems - General

Convert a SBG6782-AC into "just an acess point"

Moved to NY from CA 4 years ago and my brother has fiber broadband through Optimum / Altice. I’m using the SBG6782-AC as an access point but a) it my be causing and IP configuration problem with the fiber modem / router, and b) every time I start my computer I have to unplug and plug the SBG6782-AC to get internet. Anyone have a solution to a) as I can live with b) for now, lolDave

941

2 years ago

JIMThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

sbg7600 won't start after 2 years of perfect use

sbg7600 tries to start but can't get past first 2 lights. Has worked perfect for 2 years now will not boot completely. Tried everything including factory reset. Can hear a small buzzing sound inside. What should I do next before I pay for another one?

471

2 years ago

picketyfenceThe Many

asked in Wi-Fi Modems - General

ARRIS AC1200P ROUTER and NETGEAR EX6100 EXTENDER

^^^ARE these 2 even compatible??I can’t get them to connect whatsoever. Any advice???

871

2 years ago

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