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eMTA - Voice enabled Modems & Wi-Fi Modems

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

342 Topics

NeilThe Many

Arris SVG2428AC slow. Also, 5g network no visible for sign-on.

Arris SVG2428AC slow. Also, 5g network no visible for sign-on. I don’t know how to restore defaults or if that would help. suggestions?

jim15024The Many

I just connected an Arris surfboard SVG248AC to replace my Xfinity ,Comcast rental, modem/wifi.Now when I go on line,, The websites thinks that I am in a different state( West Virginia, not Pennsylvania ) I been in touch with Xfinity 3 times and they can’t find anything wrong on their end and is suggesting it’s a problem with Arris modems, my friend is also having the same problem with his Arris modem and Xfinity Has anyone ever had this problem?

562

1 year ago

LeoC4The Many

asked in SVG2482AC

SVG2482AC Throttling Signal?

I’ve been noticing a decline in bandwidth over the past year using my Arris SCG2482AC modem (purchased in Aug 2020). I pay for 600mbps service with Comcast. The Comcast technician just visited and cleaned / replaced the external cable connections and confirmed there was no degradation in the signal. A year ago, my test (using Ookla’s Speedtest) yielded 700mbps with a hardwire connection to the Arris modem (all WiFi devices disconnected, VPN turned off). During the past few months (same configuration), the bandwidth dropped to 300mbps even after performing a reboot. The most recent tests (just before and after the Comcast technician’s visit) resulted in tests ranging from 450mbps to 500mbps. He couldn’t explain why I wasn’t seeing any better speeds and blamed it on the modem. I can’t imagine a two-year old modem is the cause, especially since it previously delivered excellent performance. Do modems degrade over time? Mine is inside (68F-72F, low humidity) my house. Is the firm

1513

1 year ago

oaksdaThe Many

asked in SVG2482AC

Wifi Isn't Broadcasting in Bridge Mode

I’ve not found anybody who has had a similar experience, but please forgive me if this has been answered before.I have a SurfBoard SVG2482AC that I am trying to use in bridge mode. I set it up successfully a week or so ago, but then decided I wanted to change the SSID login off of custom to make it easier to access. I factory reset the modem, changed the settings, and now I cannot get the wifi to broadcast. I’ve factory reset the modem a number of times, tried googling solutions, and am completely stumped. Nothing I do seems to work, the US/DS light blinks consistently. The 2.4/5ghz light will blink in unison for a moment every time I power cycle the modem, but they stop flashing and never flash again, until I try another power cycle.Is there a setting that I am missing in the setup that is causing this issue? When I factory reset the modem, the device has no issue broadcasting both 2.4 and 5 ghz signals and I am able to connect to them. This ‘only’ happens in bridge mode.

1541

1 year ago

RowerwetThe Many

asked in SVG2482AC

is there a way to set bedtimes?

Want to shut off Internet access for my kids at a set time each night, any way to do this?

271

1 year ago

jayparThe Many

asked in SVG2482AC

SVG2482AC ethernet ports stopped working

Devices connected to Ethernet ports are no longer working, but Wi-Fi works fine. I checked the cable connections and they seem to be fine. I tried restarting the modem couple of times, but no success. This happened earlier and it got resolved itself. But this time around the ports are no longer responding.

2351

1 year ago

kaboomThe Many

asked in SVG2482AC

Changing WiFi Passkey

I would like to know how I may change the WiFi Pass Key from my device?

961

1 year ago

DaveAndrieuThe Many

asked in SVG2482AC

My ARRIS Surfboard SVG2482AC stops working?

My modem/router stops working. To get it to work again, I unplug it, open the battery compartment, disconnect and reconnect the battery. I’ve had this modem/router for a little over four years. I’m wondering if the problem might be that the battery is wearing out and if so, how would I get a new one?

1862

1 year ago

Rick G.The Many

asked in T25

Restore T25 to factory settings version 11.01***/update firmware, etc.

Purchased new T25. Using successfully with Optimum internet. Trying to log in to modem (to change DNS). Does not open welcome page to change admin credentials. Goes directly to status page. Holding reset button for 20+ seconds did power cycle only??? software version 11.02.142, so not “after 11.02*****” which supposedly restores factory settings with held reset button. How do I restore factory settings and set up credentials?

NovikThe Many

Arris modem has no connection

321

1 year ago

johngoldbergThe Many

asked in SVG2482AC

Logging in to my SURFboard SVG2482AC router?

Can someone tell me how to log in to my SURFboard SVG2482AC router?

1041

1 year ago

melaniedawn2017The Many

asked in SVG2482AC

SVG2482AC periodic DNS failure across entire LAN - Bridge mode

We are experiencing periodic DNS failures on our network.We are Xfinity customers, The SVG2482AC Surfboard modem is in bridge mode.I have checked the power levels as recommended in another thread, all look ok.We are using an ASUS Wifi router RT-AX3000 (switched back to older RTX56 for testing)we have updated, reset, tested to no avail.the failure appears as webpages suddenly will not refresh, and usually we receive a DNS response error. the failure resolves in 10-30 seconds. this happens to ALL phones and laptops at the same time, whether wired or Wifi.I cannot find anything in the modem nor router logs to explain.Traceroute results are inconclusive. Here’s the QUESTION: will/can a modem in “Bridge Mode” interfere with DNS requests? I have not reached out ComCast yet because , well, Comcast...

1343

1 year ago

johngoldbergThe Many

asked in SVG2482AC

Logging in to my SURFboard SVG2482AC router

Can someone tell me how to log in to my SURFboard SVG2482AC?

4061

1 year ago

Toppe33The Many

asked in eMTA - General

Virtual Server = VLAN ?

Hi, I have an Arris TG2482 device. I want to create a VLAN to separate my TV + smart lights etc from the rest of my devices. Please note my networking experience is close to nothing. Is the virtual server the same thing as VLAN? What exactly put in as parameters when creating it? Can someone please guide me through the process? Or at least ease the pain when trying to do it.I have understood that in order for the VLAN to function, I need to link it to one of the physical ports in the Modem/Router TG2482. Is it an issue if I have ethernet cables connected to all of them already? Does the VLAN port need to be empty? Then, how to actually connect a smart light to the VLAN?Thanks for the help :)

jpscanThe Many

cam’t remember sign in

1262

1 year ago

JohnsonjbThe Many

asked in SVG2482AC

having trouble setting up new router

Model number is svg2482ac and I cannot access the admin page. I've tried multiple ways from the app, from my computer with ethernet, through wifi, nothing works. My isp says it's is connected and working. What can I do now?

711

1 year ago

ericbroThe Many

asked in SVG2482AC

Xfinity phone calls dropping (SVG2482AC)

A few weeks ago, outgoing calls from our Panasonic phone system (base station plus wireless handsets) began dropping after 20 - 50 seconds. Xfinity tech rep had us plug the base station directly into the modem - didn’t help. He also found water / ice in the coax connectors and replaced the line all the way to the pole - didn’t help. We plugged an old-fashion wired phone directly into the modem - didn’t help. Xfinity tech rep’s only other thought was that we had a modem problem.Has anyone else experienced this problem? Does anyone have a suggestion?

782

1 year ago

ShamrockThe Many

asked in eMTA - General

cant connect refurbished modem

I had a TM1602A that crapped out on me so I replaced it with the same one...now, I can't connect with my optimum router. Do I need to buy a new optimum modem?? Since this newly replaced modem is refurbished...I dont know the password or how to get it....any help would be great!! Tks!

701

1 year ago

bpress54The Many

asked in eMTA - General

Arris TG862G modem

I lost my username to be able to log into my router so I can change the network password. I see that my modem isn’t supported any longer. I know it has been changed from the default, and I’m on my last attempt before I get locked out. Help!

2402

1 year ago

mark-212The Many

asked in SVG2482AC

SVG2482AC with Xfinity Voice service - can make calls but cannot receive calls

I’ve been dealing with Comcast for a month to get voice service on an existing cable line. They were finally able to provision the service and send a signal to SVG2482AC so that it appears on the network. There is a dial tone and the modem will make calls. However, if one calls the number associated with the modem, the phone never rings. For the caller, it’s as though the line drops before any connection is made. No fewer than five technical people at Comcast have looked at this. They’ve re-provisioned and re-booted the modem multiple times to no avail. They have a service technician coming onsite tomorrow, but it’s not clear what they’ll be able to do. Any suggestions? I’m going to make sure the modem has the latest firmware before they arrive, but somehow I can’t believe that will help. I have to believe it’s something on Comcast’s end.

391

1 year ago

JimJabThe Many

asked in eMTA - General

TG862G router

How do I update my TG862G router?

711

1 year ago

Kem HazarikaThe Many

asked in SVG2482AC

SVG2482AC Disconnects every 10 minutes

The modem disconnects from the internet every 10 minutes and reconnects within 3 seconds. This continues every 10 minutes 24 hours a day. Happens when hardwired as well as WIFI on 5G and 2.4g.Tried a factory reset. Didn’t work. Used different laptops, windows 10 as well as apple for debugging all the same results.Any suggestion will be appreciated.

1464

2 years ago

PhaygoodThe Many

asked in SVG2482AC

SVG2482AC front lights

Installed new SVG2482AC modem the Power, US/DS, Online lights are solid steady white BUT 2.4 GHz & 5 GHz & Tel lights blink/flicker continuously. Is it normal for 2.4 GHz, 5 GHz & Tel to blink continuously?

1321

2 years ago

seajaynThe Many

asked in SVG2482AC

Need wifi 6e mesh extender to compliment SVG2482AC

I use a SVG2482AC and wifi is slow even nearby. I use TP-Link extenders to help areas of the house where I am most, but wifi speed is still slow. Wired cable modem using Xfinity give me about 750mbs to my MacBook Pro, buy wifi around the house is weak. Will a new maxPRO W31 mesh wifi network work with a SVG2482AC cable modem? Is this the fastest configuration?

mcarpenetoThe Many

What is the best extender to use with a SVG2482AC?

1562

2 years ago

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