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eMTA - Voice enabled Modems & Wi-Fi Modems

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

349 Topics

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bpress54The Many

asked in eMTA - General

Arris TG862G modem

I lost my username to be able to log into my router so I can change the network password. I see that my modem isn’t supported any longer. I know it has been changed from the default, and I’m on my last attempt before I get locked out. Help!

2402

1 year ago

mark-212The Many

asked in SVG2482AC

SVG2482AC with Xfinity Voice service - can make calls but cannot receive calls

I’ve been dealing with Comcast for a month to get voice service on an existing cable line. They were finally able to provision the service and send a signal to SVG2482AC so that it appears on the network. There is a dial tone and the modem will make calls. However, if one calls the number associated with the modem, the phone never rings. For the caller, it’s as though the line drops before any connection is made. No fewer than five technical people at Comcast have looked at this. They’ve re-provisioned and re-booted the modem multiple times to no avail. They have a service technician coming onsite tomorrow, but it’s not clear what they’ll be able to do. Any suggestions? I’m going to make sure the modem has the latest firmware before they arrive, but somehow I can’t believe that will help. I have to believe it’s something on Comcast’s end.

391

1 year ago

JimJabThe Many

asked in eMTA - General

TG862G router

How do I update my TG862G router?

711

2 years ago

Kem HazarikaThe Many

asked in SVG2482AC

SVG2482AC Disconnects every 10 minutes

The modem disconnects from the internet every 10 minutes and reconnects within 3 seconds. This continues every 10 minutes 24 hours a day. Happens when hardwired as well as WIFI on 5G and 2.4g.Tried a factory reset. Didn’t work. Used different laptops, windows 10 as well as apple for debugging all the same results.Any suggestion will be appreciated.

1474

2 years ago

PhaygoodThe Many

asked in SVG2482AC

SVG2482AC front lights

Installed new SVG2482AC modem the Power, US/DS, Online lights are solid steady white BUT 2.4 GHz & 5 GHz & Tel lights blink/flicker continuously. Is it normal for 2.4 GHz, 5 GHz & Tel to blink continuously?

1321

2 years ago

seajaynThe Many

asked in SVG2482AC

Need wifi 6e mesh extender to compliment SVG2482AC

I use a SVG2482AC and wifi is slow even nearby. I use TP-Link extenders to help areas of the house where I am most, but wifi speed is still slow. Wired cable modem using Xfinity give me about 750mbs to my MacBook Pro, buy wifi around the house is weak. Will a new maxPRO W31 mesh wifi network work with a SVG2482AC cable modem? Is this the fastest configuration?

mcarpenetoThe Many

What is the best extender to use with a SVG2482AC?

1602

2 years ago

smavThe Many

asked in SVG2482AC

Parental Controls stopped working on SVG2482AC

I have been using Parental Controls successfully. A few months ago they just stopped working. I am trying to use Parental Controls to block my child’s access during certain hours. This is no longer working. I have also tried to completely block a device. This has no effect. As an alternative, I tried to download one of your phone apps to manage the device, but I haven’t found one that supports SVG2482AC. Is there an app that works with this device?

983

2 years ago

CablejeffThe Many

asked in T25

use t25 from xfinity on optimum

Bought a t25 supposedly compatible with optimum, but was used for xfinity. Optimum could activate it, but no phone ot internet worked

Janeweaver05The Many

Why does my modem keep restarting at least once or twice a day?

732

2 years ago

RandyThe Many

asked in T25

T25 connection issues thru router

I purchased a T25 modem to replace the Xfinity Xfi. I have internet connection from T25 lan port to a pc, but not when T25 is connected to my router. I reconnected the Xfi. Every thing works!!!What am I doing incorrectly for the T25 not to connect thru router? I had a Xfinity tech out today helping. He don’t know either.

EDMack50The Many

I am trying to log on to gateway settings page but I have forgot password. I did a hard reset with paperclip in pinhole reset button on back of gateway(held in for 20 seconds). I went to log in page and used admin as username and password as password but a box popped up and said incorrect password.. What Gives?

5841

2 years ago

den24601The Many

asked in SBV2402 | SBV3202

New ASBV3202 Installation IP address?

I will be installing a SBV3202 modem with Comcast soon. I see the modem’s IP is 192.168.100.1 but my home network is 192.168.1.x range. Is there a way to change the SBV3202 to 192.168.1.1? I do not want to change my home network to match the modem.Thanks,Dennis

701

2 years ago

Sherratt42The Many

asked in SVG2482AC

SVG2482AC won’t connect to phone

Trying to connect phone ( not mobile) to modem. Have spent hours online with xfinity and still nothing. If I reconnect their unit it works.any suggestions?thank you

rpfutrellThe Many

I purchased a T25 that stopped working, and wondering if Arris has a way to diagnose it for me and repair it ?Given the cost/initial investment of these devices I'd consider repairing it vs. buying a new one. The warranty has expired by a couple of months, but I believe it can be ♻️ recycled ♻️ and/or repaired. Thank you in advance

932

2 years ago

tjyangThe Many

asked in eMTA - General

LAN DNS Setup for SVG2482AC ?

Like R1, I like to specify my own DNS server in local LAN.Is this possible for this model ? I can’t find a place for me to specify local DNS server in “Local IP network” section. R1: https://arris.secure.force.com/consumers/articles/General_FAQs/SBG7600AC2-DNS-Setup

2101

2 years ago

pgm554The Many

asked in T25

Comcast speed issues t25

I had an older modem tm225r that I replaced with a t25 because of fluctuating speed issues.It could vary from 250 or 300 to under a 100 (wired).Measuring from the Ethernet port on the t26 using a laptop and using Comcast speed site,with the new modem I still get under a 100 even though my service says 500 down.There were issues with cabling and connectors that they just replaced.His handheld meter is saying 600 down,but several different laptops said under 100.Any ideas?

1181

2 years ago

Siuu1994Cable Modem Commandos

asked in T25

Why my ports on the SB8200 are not working?

I just purchase my new modem and i was wondering where is written down the info about the name of my new network and the password

1073

2 years ago

ronThe Many

asked in eMTA - General

eMTA with multi-gig?

Hello all, and happy to be part of the new community!My most recent Arris product was the T25, and I was extremely happy with it as it was very dependable and trouble-free.Last year, I updated my home network to support multi-gig and was surprised/disappointed to see that I didn’t have an Arris option when it came to an eMTA with a 2.5 Gb (or higher) Ethernet port. Even now, I don’t see that Arris has entry on the market… any plans?

643

2 years ago

TechRepCable Modem Commandos

asked in SBV2402 | SBV3202

Port Forwarding

Hello, I'm trying to play online but I'm getting disconnection issues. My ISP recommended to open ports on my modem. I did not find any solutions to the problem on the internet, one of you guys can help perhaps

1833

2 years ago

TechRepCable Modem Commandos

asked in T25

Battery backup

Hi, I used to have one modem that supported battery backup but I just decided to upgrade ny equipment to a T25. So I’m wondering if this modem has battery backup and where I can purchase that battery

1232

2 years ago

mAX SURFThe Certified

published in SBV2402 | SBV3202

Does the SBV2402 have Wi-Fi?

Do I need a router with this product?What should I choose if I wanted voice, Cable modem and router?

874

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in SBV2402 | SBV3202

SBV2402 DOCSIS 3.0 or 3.1

Is the SBV2402 a DOCSIS 3.0 or DOCSIS 3.1 modem?

422

2 years ago

mAX SURFThe Certified

published in eMTA - General

What service providers do you support with voice products?

Can the voice products be used with any service provider? I only see the Comcast xfinity logo on the box

462

2 years ago

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