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eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

383 Topics
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The Many
directoritopsThe Many
asked in T25
CM MAC NUMBER for modem activation T25

I am activating a new modem. The app tells me to enter the CM MAC ID. There is a MTA MAC ID or a HFC MAC ID which are different. Which MAC ID am I to enter?

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Wi-Fi Warriors
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The Many
Gaby2902The Many
asked in SVG2482AC
No conecta al internet

No conecta a internet y llamo a mi proveedor de internet y con ellos todo bien y me dicen que me comunique con Arris para resolver el problema

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Wi-Fi Warriors
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The Many
Belucas23The Many
asked in SVG2482AC
Wi-Fi is not connecting in SVG2482ac

Wifi won’t connect 

812
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Wi-Fi Warriors
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msherman51The Many
asked in SVG2482AC
Does my SVG2482AC have WPA3?

I just received a warning from Apple on my Iphone about my  security, advising to use WPA 3 security  on my modem and take some other steps.  Before I did anything I wanted to be certain my cable  modem was still viable and a search got me to this group.  I didn’t know about this group or the firmware upgrade issue previously.  Unfortunately, I can’t check that my  SVG2482AC’s firmware is upgraded since there’s some glitch in the password - the admin/Password combo worked once to get me in but when I updated the password, the new and the old passwords both return error messages.  My next step is resetting the modem if I can’t get past the logon problem. It sounds like it’s still worth the effort and I appreciate the work it took getting Comcast to do what they agreed to do.   Comments appreciated. 

2003
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Wi-Fi Warriors
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The Many
chemicalscottThe Many
asked in eMTA - General
cannot login to TG3452

I cannot login to my router. I enter admin and password on the router and I get an error message that my credentials are not good. Is there a workaround? I would like to change our network name and password. 

2514
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Wi-Fi Warriors
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The Many
davidyorckThe Many
asked in SVG2482AC
How Do I Point Arris Router To Specific IP Address - SVG2482AC

 How do I point my router (Arris Model: SVG2482AC) to 185.228.168.168 for Family Filter?Thank you. 

733
plemans
Juggernaut
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The Many
jhmartinThe Many
asked in SVG2482AC
G24 Wireless Dropped a few days ago and wont come back up

Hey all,A few days ago my wireless connection dropped out of the blue. After resetting and a few days time, it has not come back up. Ethernet still works fine, Phone works fine, but can’t use internet when connected to wi-fi.   

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plemans
Juggernaut
D
The Many
dalesmith1016The Many
asked in SVG2482AC
How do firmware updates happen svg2482ac

I am getting intermittent connection drops.  Comcast told me the check that I have the lastest firmware version.   It looks like the firmware is updated automatically, as needed. How does the auto update work?    I have Arris SVG2482AC.  Comcast knows I have it. Does Arris? Again … how do the firmware updates work.  

9781
plemans
Juggernaut
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The Many
yrdwThe Many
asked in T25
Use T25 Modem as Voice Gateway Only

I bought a T25 modem to use only for a voice line. I have an SBG8300 Modem / Router, and need to connect the two. I can’t seem to figure out the correct sequence and configuration for the 2 devices.Any help would be greatly appreciated. Thanks in advance.

521
plemans
Juggernaut
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The Many
conlinaThe Many
asked in SVG2482AC
SVG248 Surfboard

My surfboard SVG2482AC just started disconnecting from the internet and coming back. It started a couple weeks ago, just once here and there. As of today, I’m lucky to get 30 minutes. I can’t get through a single 45 minute meeting (I get paid by the hour when I’m meeting a client and nothing if I can’t make it).I’ve tried hitting the reset button when it doesn’t come back immediately. I’ve done this a dozen times. Just now I tried unplugging it altogether from the power for over 10 minutes. The power to my house is fine. The power light on the modem rarely goes off and the phone plugged into the modem and the outlet doesn’t lose power. Nothing else in my house is without power or turning on and off. I bought this just 2 years ago and was working great until now.  (also, this question took 30+ minutes to get through with all the starts and stops)

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Wi-Fi Warriors
F
The Many
francescaccThe Many
asked in eMTA - General
Modem TG1682g not connecting to Wi-Fi, only a year old?

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

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F
The Many
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The Many
unyangThe Many
asked in eMTA - General
Password for TM3402A

I’m trying to access my wifi but don’t know where to find the password.  My IPS (Cox) said to contact the manufacturer.  Thanks.

1381
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Wi-Fi Warriors
Len_Jacobson
The Many
Len_JacobsonThe Many
asked in T25
How To Find My Arris Router's Settings for T25

I have an Arris T25 router in place for a few years and suddenly, it seems that it is blocking traffic coming to my router on Port 21.  I need to see my settings, but entering 192.168.86.1 into a browser simply tells me it’s ONLINE; it doesn’t show me my settings.Can you please tell me how to see my settings?Thank you.Len Jacobson

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Len_Jacobson
The Many
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The Many
JhaustenThe Many
asked in SVG2482AC
No dial tone in svg2482ac

Th modem is connected to Comcast and provides internet service. I get no dial tone for the phone and neith of the Tel lights are illuminated but they flash during power up. Is this a Comcast issue?

1731
plemans
Juggernaut
D
The Many
DrotaurorawThe Many
asked in SVG2482AC
Log in to control router - SVG2482AC

I'm trying to log in and control my modem router 

811
plemans
Juggernaut
J
The Many
jaybennettThe Many
asked in SBV2402 | SBV3202
slow speed internet connection in SBV3202

I bought a Arris SBV3202 cable modem in 2019 and have been using it on Comcast.  It was on their approved list of modems.   I am paying for Superfast 800Mbps internet service, and I was achieving 600-700Mbps regularly over the last several years.Over the last few months (since I have noticed), the speed has been consistently 200-300Mbps. Comcast checked it out today, and told me my modem is defective and needs to be replaced.  My modem is no longer under warrantee. Is my modem defective, or has Comcast changed their requirements?  Do I need a more modern model, like one with DODISS 3.1, or something?  Do I need a firmware update?  Any ideas?It is hard to get a straight answer out of Comcast customer service.If it is defective, the only Arris Voice model that is now recommended by Comcast is the T25.  It’s max speed is 925Mbps, which isn’t much of an improvement from the SBV3202, other than it is a DODISS 3.1.  Is the T25 a good replacement voice modem?

1275
plemans
Juggernaut
D
The Many
Djk67The Many
asked in SVG2482AC
3 Different error messages svg2482ac

1-Can't reach the default gateway the network connection quality might be low.2-No internet connection connected to local network only3-Can’t reach the DHCP server the network connection quality might be low

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Wi-Fi Warriors
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The Many
Djk67The Many
asked in SVG2482AC
Can't reach the default gateway the network connection quality might be low

Can't reach the default gateway the network connection quality might be low

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D
The Many
R
The Many
ramblnmnThe Many
asked in eMTA - General
Cable modems with 3 or more telephone lines - TM804

Hello All,Right now in my home I use Optimum cable service.I also have 3 phone lines and at one time Optimum gave me a Arris's modem ( i believe it was TM804) so I had one modem for all 3 different numbers.I was wondering if Arris makes an up-to-date cable modem with the newest technology that would work with my service and supports a least 3 phone ports as well.Any help would be appreciated.Ken 

643
plemans
Juggernaut
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The Many
AMCThe Many
asked in eMTA - General
TG2762G

I have a TG2762G that provides cable, telephone and only marginal WiFi. I bought a mesh router/WiFi to improve things. It wants me to turn off the TG2762G’s router/WiFi functions. I don’t how to do this.Can someone help do this?

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The Many
R
The Many
Raymond DunlopThe Many
asked in SVG2482AC
Transfer Ownership

I am selling my home and leaving my Surf Board (SV2482AC) with the home?  Does the new owner need to do anything regarding this transfer of ownership?

501
plemans
Juggernaut
S
The Many
steve-tuttleThe Many
asked in T25
how to change WiFi password on T25 modem?

I need to change my WiFi password.  The T25 was provided by my A/V contractor (so I wouldn’t have to rent from Xfinity).  The Arris consumer care instructions says to access cable modem interface  and that does not work (you get an error code, I’ve tried from a PC and an iPad). The Xfinity instructions do not work either.  They say their instructions only work with Xfinity provided modems  

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Wi-Fi Warriors
S
The Many
steve-tuttleThe Many
asked in T25
change WiFi password for T25 modem

I have a T25 modem that my A/V contractor installed (so I wouldn’t have to pay Xfinity a monthly rental).  I’ve tried YouTube and the internet. shown online does not work

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Wi-Fi Warriors
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The Many
kmays1963The Many
asked in SVG2482AC
Incorrect Password sb6190

I cannot connect.  It tells me Password Incorrect and I am using the correct password.  We have not changed password.  How do I recover or reset a password.  I contacted Optium and my internet is showing okay on their end. 

953
plemans
Juggernaut
L
The Many
LotusM50The Many
asked in T25
Hardware and software version for t25 modem

I see 2 different T25’s with different specifications. Are there 2 versions? On older one and an updated one?I see one with “32 downstream x 8 upstream DOCSIS 3.0 channels, 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels” & 2GB max speed, and another with “32 downstream x 8 upstream DOCSIS 3.1 bonded channels and 2 downstream x 2 upstream OFDM channels” with with up to 10GB speed, without any mention of the DOCSIS 3.0 spec.What’s the difference?  Hardware, firmware, or something else?  Thanks!

1271
plemans
Juggernaut
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