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eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

339 Topics
H
The Many
henryellingsenThe Many
asked in T25
T25 Front panel LEDS very dim.

I’ll try this subject again.  The front panel leds on my T25 panel are so dim  they almost appear to be non functioning.  They only way I can confirm is the unequipped telephone line 2 is several shades of gray darker than line 1.  They may have been that way from the beginning, but can’t ever remember seeing a lit LED be so dim in brightness.  Just wanted to know if this is normal.   

261
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Guardians of the Gateways
1 year ago
M
The Many
mforbes2023The Many
asked in SVG2482AC
Need to put alarm on 2.4 Ghz-how? SVG2482AC

I have many devices in my home that are connected to my Arris modem. Some at 2.4 and others at 5 GHz. How do I connect my alarm system to the 2.4 GHz? I need to separate that device and make sure it's on the 2.4 GHz. Can anyone help?

761
S
Guardians of the Gateways
1 year ago
P
The Many
psylocyberThe Many
asked in SVG2482AC
Turning off the WiFi

I wanted to turn off some of the Wifi  because I don’t need all of that EMF.The first time I disabled the 5.0 in the control panel and it seemed to shut it off.   In the status panel it showed inactive and the LED indicator (for 5.0) on the modem went dark. At some point since then the LED light started flashing again even tho the status still says inactive.Why would the light still be flashing if it’s inactive?And what made it change?You can turn the wifi off, either individually or altogether right?  Thanks

2904
S
Guardians of the Gateways
1 year ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General
Cannot login in to modem,

. Wont take user name or password. Did the reset button. Still no go. Please help.

844
S
Guardians of the Gateways
1 year ago
D
The Many
danslexus19The Many
asked in T25
ISP tells me there is something wrong with ICFR

Sorry IFCR, not ICFR.  Though I am having no issues, my ISP (Xfinity) was looking at my modem on their end and are stating:“that the IFCR is too high. It is fluctuating too much for the channel it is in” I sent them the info on the channels which they say is in spec, but wont provide me what they see that is leading them to be concernedAny help is appreciatedDownstream QAM  DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 17 483.00 MHz 3.60 dBmV 40.37 dB 256QAM 1473955869 6 0 Downstream 2 1 387.00 MHz 3.70 dBmV 40.37 dB 256QAM 20811007 0 0 Downstream 3 2 393.00 MHz 3.70 dBmV 40.37 dB 256QAM 71266727 0 0 Downstream 4 3 399.00 MHz 3.80 dBmV 40.37 dB 256QAM 69689242 0 0 Downstream 5 4 405.00 MHz 3.70 dBmV 40.37 dB 256QAM 70025644 0 0 Downstream 6 5 411.00 MHz 3.70 dBmV 38.98 dB 256QAM 1457379349 32 0 Downstream 7 6 417.00 MHz 3.70 dBmV

1153
S
Guardians of the Gateways
1 year ago
A
The Many
aiorr1The Many
asked in eMTA - General
Cannot log-in to TG3452

I was unable to log-in to the router so I did a factory reset and I still cannot log-in.  I have internet, I just can’t access the router to change the password or network names.Any suggestions??Adam

381
A
The Many
1 year ago
J
The Many
JohnnyuThe Many
asked in T25
the app doesn't show model T25 model

Download app but there’s no install info for the T25 model ? 

441
S
Guardians of the Gateways
1 year ago
W
The Many
Wesley CarlosThe Many
asked in SVG2482AC
CMAC ID

I'm trying to activate my monde on my internet xfinity I'm not getting CMAC this error is given please help me

841
S
Guardians of the Gateways
1 year ago
K
The Many
KemcoThe Many
asked in SVG2482AC
No help from Comcast/Xfinity

How do I create a Network for my WiFi? Can’t switch to my SVG2482AC Modem with Comcast/ Xfinity because there isn’t a Network to connect to and they won’t help. When I reactivate and connect the rental from Xfinity my old Network pops back up and I can use it. Was “chatting” for hours and all they did was sell me a new phone! 

691
S
Guardians of the Gateways
1 year ago
D
The Many
DaveBaughThe Many
asked in T25
Unable to connect telephonic line

New Arris modem, t25, on Comcast cable. Power, cable, Ethernet & phone lines all connected. Internet/Wi-Fi work fine. No dial tone on phone? Suggestions.

1593
S
The Many
1 year ago
H
The Many
henryellingsenThe Many
asked in T25
Can hardly see modem lights

The modem lights on my T25 are very dim.  I remember them to be much brighter.  They also look amber in color.  Has something been done to cause this?

761
plemans
Legends
1 year ago
P
The Many
psylocyberThe Many
asked in SVG2482AC
Maybe a networking question

I have a Loran device which uses a power injector to supply POE.When I hook up the input lan cable to the injector (The mostly non-powered side) and  have the other end directly in the gateway/modem (just called gateway after this) I don’t get a connection.  The lights by the ports don’t light up and my device is not connected according to the UI However, if I use the same cable and go to a switch first, it works just fine.  The lights light up and my device shows connected. Do I need a “crossover” cable in this application ?  (one where the wires have switched positions relative to the jack on opposite ends)Thanks

182
P
The Many
1 year ago
R
The Many
Roberts123The Many
asked in T25
T25 bridge mode

How do I get my T25 out of bridge mode? I can log in using 192.168.100.1but I don’t see that option. If I perform a factory reset will that do the same thing? Once in standard mode, can I go through my new switch to get wired and wireless devices to the internet from XFinity?

1222
R
The Many
1 year ago
L
The Many
Link007The Many
asked in SVG2482AC
wifi extender not arris

Hello, I was wondering if it possible to use an Netgear AX1800 EAX14 with an Arris SVG2482AC? Is it possible to connect both together with Ethernet. If not what would anyone suggest to use.

731
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Guardians of the Gateways
1 year ago
C
The Many
chevymanThe Many
asked in SVG2482AC
Svg2482ac issues

Recently on my Arris SVG2482AC my ethernet ports have stopped working, WIFI still works fine. The ethernet ports within the web access show they are inactive and down but there is equipment connected but still do not work. Was there a firmware update recently causing these to stop working or is it time to replace, it is almost 6 years old. I have factory reset the router also just as precaution. I have it connected to a UPS with surge protection so thinking unlikely if power surge would have caused an issue. I have other equipment connected to the same UPS with no issues. Thanks

741
S
Guardians of the Gateways
1 year ago
T
The Many
The OneThe Many
asked in T25
T25 experiencing T3 and T4 errors

I have been dealing with this issues for quite sometime. And comcast is trying to implicate that there is nothing wrong with the lines yet these error messages are very specific in what's happening. The tech arrived today to tell me that the lines are okay. But the presence of the error codes he could not tell me why they was showing other than the issue is on the modem. Which is a classic move for Comcast. I am asking the community if they have experience this phenomenon. What is the solution? 

643
T
The Many
1 year ago
T
The Many
turnquistThe Many
asked in T25
Caller ID Problems T25

Periodically the modem won’t display the caller ID on the phone, just says incoming call.  Ate the same time the voice on the phone call becomes scratchy.  Reboot modem and all is well for a while again.

981
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Guardians of the Gateways
1 year ago
C
The Many
citymomThe Many
asked in SVG2482AC
SVG2482AC Parental Controls not being implemented

I have a SVG2482AC with non-responsive parental controls. For about two years I was able to control which devices in my home could access the internet. One day those setting stopped working. All devices can access the internet, at all times of the day and night.The parental controls that I set are not being implemented. I can block a device, and it still can access the internet. Sometimes one device will be listed multiple times with varying IP address. I’ve blocked all the computer names/mac addresses listed for the device I want to block, and it doesn’t work.I’ve tried blocking both windows pc’s  and apple devices. It doesn’t matter.It is worth noting that when a new device is added to the network, it cannot access any website that is on the blocked list. However once it’s be added as a trusted device, the parental controls do not work on it either.How can I gain control over which devices have access to the internet again?

1181
S
Guardians of the Gateways
1 year ago
O
The Many
obsessionguyThe Many
asked in eMTA - General
Need Help Connecting 2 Arris NVG468MQ Routers Together Bridge Mode

Hey Arris Surfboard Community, need a little help.  I have 2 Arris NVG468MQ routers (Frontier) that I’m trying to connect together to expand the network within my home.  Here is the setup that I have:Main Arris internet modem is connected to WAN of Router 1 LAN of Router 1 is connected to WAN of Router 2 Router 2 is in transparent bridge mode LAN ports of Router 2 deliver internet via ethernet to devices such as PC, DVR, Smart TV, wifi extender Everything works pretty good with this set up for 10-40 minutes and then Router 2 begins to malfunction and will disconnect, connect, disconnect, wifi stops working, then at times will stops working altogetherI was wondering if anyone else has experienced challenges like these and can share or recommend any troubleshooting ideas in order for me to get more consistent performance out of my second router.  I’m wondering if it’s a security issue with Router 1 possibly viewing Router 2 as a foreign object/threat, causing inconsistent performance.  A

13361
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Guardians of the Gateways
1 year ago
J
The Many
Jpowe2000The Many
asked in eMTA - General
TG3442s unable to login to GUI

why cant i log in into arris and edit my router , its not letting be use the basic ,admin/password.also im in germany and im supposed to be playing in europe servers, but my router sends me to asia servers in every game. how do i fix this without using a vpn

1041
S
Guardians of the Gateways
1 year ago
G
The Many
GoldTipuThe Many
asked in eMTA - General
Arris Cable Modem - TG2492S continuously / Intermittently rebooting with Cisco ASA

Arris Cable Modem - TG2492S continuously / Intermittently rebooting with Cisco ASA ScenarioOur ISP recently changed our cable modem to Arris - Model TG2492S - We connected this modem with Cisco ASA  ASA5506,Previous Cisco modem was working perfeclty fine with our Cisco FW.  *** Firewall Details ***Cisco Adaptive Security Appliance Software Version 9.6(1)Device Manager Version 7.6(1)ciscoasa up 16 hours 28 minsHardware:   ASA5506, 4096 MB RAM, CPU Atom C2000 series 1250 MHz, 1 CPU (4 cores)Internal ATA Compact Flash, 8192MBBIOS Flash M25P64 @ 0xfed01000, 16384KBEncryption hardware device : Cisco ASA Crypto on-board accelerator (revision 0x1) Our Issue : Arris modem will keep rebooting (hard reboot) power off and will comes back after 2 - 3 min . Modem  will work for few min and will start rebooting again . Sometimes, It will stay up for next 10 - 15 min and the moment we will start accessing our network from outside the modem will reboot . and we will lose connection .  Here is public I

1273
G
The Many
1 year ago
R
The Many
Rollerpig69The Many
asked in SVG2482AC
manage connected devices

Just connected my svg2482ac, how do i manage the connected devices/ monitor my childs use of the internet 

1061
S
Guardians of the Gateways
1 year ago
P
The Many
pc85The Many
asked in SVG2482AC
Problem with factory reset - Surfboard SVG2482AC

I recently bought this modem secondhand. It’s out of warranty.I can’t do a factory reset. Tried holding down button for 10 seconds, 30 seconds, tried unplugging and replugging, even tried the ‘30-30-30’ method (hold reset for 30 seconds while powered on, continuing 30 seconds while powered off, continuing 30 seconds while powered back on), nothing worked and the network name will not drop off / return to the original name before the first owner set it up (i.e. ‘Arris-3010’ etc).The guy I bought it from is very tech savvy and wondering if he made some kind of change to it to prevent factory resets. He changed the password on the 10.0.0.1 page from the default (which is ‘password’) and doesn’t remember what it is, so I can’t change the modem settings that way.When I press the reset button, the modem does reboot after 10-15 seconds of holding it down,  but the network name does not reset, and the admin/password credentials don’t reset.It’s important to me because I need to change the netw

5391
P
The Many
1 year ago
E
The Many
edpomThe Many
asked in T25
Repeated random connection resets with Comcast/Xfinity cable voice modem T25

I am on my 3rd Arris T25 install in the past 3 weeks. Each install works, shows on the Xfinity app as connected, but randomly resets with loss of connection for 2 to 5 minutes each time.Can go several hours without a drop, then drop randomly between 5 minutes and 30 minutes between events.System was working perfectly with the Xfinity leased voice/wifi/cable modem. Nothing changed other than replacing their modem for the purchased T25 non WIFI unit, .I have always used my own WIFI router.  This driving me nuts and no support from Comcast other than trying to send a tech for 100 bucks / visit to analyze my end.. As an engineer, replacing a perfectly  working system/modem with another modem means my system is 100% normal, unless the spec on the Arris T25 is remarkably different from that of the Xfinity modem. As the T25 is approved for use by Xfinity, what the heck is going on?Thanks

1494
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Guardians of the Gateways
1 year ago
U
The Many
Unknown75The Many
asked in eMTA - General
update

How to update arris TG2482 router?

1451
plemans
Legends
1 year ago
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