eMTA - Voice enabled Modems & Wi-Fi Modems

I already activated a T25 with Xfinity and is working well so far.I want to update to any available firmware version, but can’t add this model to Surfboard Central app, as I did with my old one SB6190.Any clue how to do it?Thanks! 

I pay for 800mb and I get 300mb I have a nighthawk R7900 any ideas to fix this?

Seeing large number of correctable and uncorrectable errors when accessing cable modem.Not sure what would cause these.Access cable modem info using 192.168.100.1and have setup a script that captures info every 30 minutes.#!/usr/bin/bashwhile :dowget2 http://192.168.100.1/cgi-bin/status_cgi --no-check-certificatesleep 1800donehave another script that extracts data into a spreadsheet, and then note changes in max errors from each 30 minute block.Latest results With comparison date of different blocks looking like this. Looked for info on what powerlevels and other things should be.Saw one thing saying th

I own a Surfboard SVG2482AC, getting downloads around 200 but xfinity plan should go up to 1200 mps  . I have no issue with service but am clearly overpaying for service I am not receiving. Xfinity is blaming the modem (it is 3.5 years old) saying I should use their modem as they will always keep it updated. How do I know if it really IS my modem and if I should purchase a new modem, or if it is their service?  I only discovered this issue when trying out Verizon 5G service and comparing speeds online, so I do not know if it has always been this speed or not. (disclaimer- This was put in by our builder/tech division and I am not super techy so please explain to me like a toddler :)

I bought this house 2 years ago and I hired an installer to setup my wifi as I was moving from out of state and wanted things setup before I got here. Otherwise I consider myself very tech savvy as I was previously a network admin at a large international law firm, and I would have done the install myself. We have Xfinity here and he suggested outright purchasing a T25 modem instead of renting. Having previously owned a Surfboard modem when I was on Optimum for nearly 20 years and having almost no issues it, I said that would be fine.  It was working flawlessly up until about 2 months ago. I work from home and during business hours, I can not have down time. I use a PC and laptop, both of which are hardwired to a TP-Link Archer C5400. I had a 2nd Archer A20 hardwired to the C5400 operating as an access point. One day, suddenly, my entire house lost internet connectivity, nothing hardwired or wireless was able to connect to anything. I rebooted the C5400 thinking that was the issue b

Just reset my parents SVG2482AC modem, after I reset it I saw both 2,4 and 5 g bands listed on my phone and I selected the 5g band and enter the password listed on the router but then a screen pops up forcing me to name the device and enter in a password, and the 2.4 band disappears- this is a problem bc they have a JAM Wi-Fi speaker that only operates on the 2.4 band so I need to be able to switch bands. I have an Arris G34 modem myself that lets me switch bands easily when I need to, it also didn’t force me to rename the device and create a password if I reset it, which I do often. Is there a way to fix this on the svg2482?

I HAVE A RESALE SVG2482AC SURFboard.  I WAS ABLE TO GO ONLINE AND CHANGE THE PASSWORD, AND WHEN I TRY TO CONNECT TO MY LAPTOP IT ASKS FOR PASSWORD AND SECURITY KEY.HOW DO I FIND THE SECURITY KEY,  WHAT IS IT?

RETRIEVE OR RESET PASSWORD FOR SURFboard SVG2482AC

Change WiFi password

Can I configure my SVG2482 to produce only the 2.4gHz band? 

Just activated my t25, but the ethernet ports are not working.   Did I miss a step?

I have a svg2482ac  bought it from ebay (seller was rude afterwards) and after getting Comcast  to  hook it up  and get it activated is when the fun started.  Downloaded the android app for it and all but then I went to connect  my cell to it and it didn't  even show the same name as the modem.  It showed something like moto**-5g (don't remember all of it) so I try to put in the 5g password and it said wrong password so fir the next 2 1/2 hours I try everything I can think of reset modem, try and chat with ARRIS  try and find the code to scan and it don't even have a thing to scan.  The seller won't take it back and ebay is worthless so I'm out money for someone else's problem. Don't buy from Hannu-cod unless you like to get the shaft. I am.open for any and all help.

Hi everyone.  I am new to the community and would greatly appreciate someone's help with my issue.  I am using an SVG2482AC modem/router to connect to Comcast/Xfinity internet.  After years of nearly uncompromising connection I have begun to have loss of connectivity at least every few days and sometimes daily for short periods.  My ISP assures me that my connection is fine and referred me here for help.  I must say I was surprised to see at first glance that there are others experiencing my problem.  My cables and connectors are fine and I even have my modem connected to a UPS because of my security system and smart devices.  Do I need a firmware update or setting adjustment in my modem?

My new SBV3202 was recently activated and data works.Voice on new modem has never worked (the Voice Line LEDs on modem do not turn on) and no dial tone from either Tel port.I have done Modem Resets, and used the Xfinity ‘Activate Voice’ page.My telephone works fine - same one used with previous (netgear) voice modem.Talking with Xfinity is such a pain… thot maybe there was a modem setting I should try first?Thanks. 

 Como encuentro o puedo acceder al historial del modem arris tg1652a de los dispositivos que se han conectado a la red wifi 

I have a Netgear modem connecting to Xfinity.  I have a new SBV3202 that I want to replace the Netgear with.  Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

I don’t see an app that is compatible with the Xfinity SVG2482AC

As of recent me and my family have been finding our Arris TG3542A has been producing tremendous amounts of packet loss and I am unsure as of what to do with it. I have been unable to find anything helpful on the internet in my countless hours of research and we are supposed to be getting 1000+ mbps but we only get 20-40 mbps. Please help. 

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

Hi,I can’t find the specs for my Arris tm722g modem. I have a 10/100/1000 ethernet port on my computer, a 15 Mbps internet connection (through the phone/cable company), so I wonder if the TM722G is fast enough to take advantage of the 10/100/1000 ethernet port.My question comes from the fact that I notice some lags when streaming 4k videos. Computer is currently connected via LAN/ethernet.Thanks,

I have xfinity cable internet and use the Arris SVG2482AC modem/router. My PC is connected to the modem via ethernet. I’m trying to use a streaming audio app call JamKasam. It requires very low total latency. I’m have lots of audio dropouts and the program is indicating that the network jitter is intermittently high. Xfinity claims it’s the modem so want to get some info on how I may reduce the jitter on the Arris modem. Any thoughts?

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

The internet on our computers has gotten much slower that Xfinity says it should be.  Xfinity is blaming the modem (a 4-year-old SURFboard).  There may be something to that as my phone says the speed is 300 to 400, but one computer consistently usually says around 90Mbps (sometimes 50).  The other computer never gets above 30Mbps.  The computers are hard wired through a switch.  The switch also connects 2 smart TVs and 2 Roku devices.  If it means anything Netflix can be a little slow to open, but we’ve never had issues with lags while viewing.

Hello Community,I have an Arris TG3442S. I want to limit the Bandwidth to all devices. How can I accomplish that?

I reset modem once again. Put the PW I want to use. Now AGAIN just like with all my modems I cannot get past the PW to get into modem. The guy on phone at Arris said I could. But User ID was the same Admin. Its something I must be missing can anyone help! I did reset to factory settings two times still no joy! All devices work with password but cannot get into modem past the password and locks me out for 5 minutes! ThanksDavidGateway > LoginPlease login to view your Wi-Fi passkey or to view and edit detailed network settings