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Cable modem and integrated Wi-Fi router

1313 Topics

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rentzelkThe Many

asked in SBG10

Unable to log in GUI web portal on sbg10

I’m trying to log in to my arris, for the first time and it won’t let me tells me invalid credentials

4 days ago

keni426The Many

asked in SBG6950AC2

What is the product runtime on sbg6950ac2 Gateway

it set on 10 hours and 00 minutes. Not sure if its a timer or what it is

4 days ago

ryangonzales00The Many

asked in G54

G54 stuck while updating

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

4 days ago

mkotlerThe Many

asked in SBG8300

SBG8300 no longer works with xFinity

As with other posts, I am reporting the same now. I’ve had the modem working fine for almost 3 years and suddenly, it stopped working correctly. As I am technical, I looked at everything and noticed it was no longer receiving a WAN IP, therefore, either the DHCP functionality on the modem is failing or DHCP server at XFinitity is having issues. Talking to Xfinity support is a waste of time because they are Tier 1 ppl and only run Layer 1 tests.If I reboot it, it sometimes works, sometimes not. When it does work, I may be good for less than 24 hrs before it starts acting up again.I almost feel like this is some sort of scam to get people to rent their modems.Is there any troubleshooting I could do regarding the DHCP issue? Packet captures?

4 days ago

DjhguyThe Many

asked in SBG10

Arris sbg10 shows all green lights but is not connect to internet

Sbg10 showing all green but no internet conneaction, restarted 3 times.

4 days ago

jctsoiThe Many

asked in G34

G34 Ethernet ports keep going offline.

All the Ethernet ports keep going offline (no lights). I power cycle the modem it’s good for a few minutes and the ethernet ports go offline again. How do I open an RMA to get the modem replaced?

5 days ago

NTLESQThe Many

asked in G36

how to set up G36 - No internet

Trying to set up g36 but can't get connected to the Internet. Previously I was using a separate modem and router.

5 days ago

SuetThe Many

asked in G54

what are the security features on G54

Are there security features on the G54 surfboard?

7 days ago

BubbablossomThe Many

asked in G34

g34 - Intermittent internet connection

So when I setup my g34 my isp said any issues would be with the modem/router company, anyways my issue had been fluctuating download speeds which should be a 940mbps and upload up to 100 but I'm getting a max of 5 and as low as 100 kilobytes

8 days ago

grahaaThe Many

asked in Gateways - General

Unable to login the GUI web portal

I want to get on my modem/router’s admin page. I use Chrome to go to the IP address. I get:This site can’t be reachedIP address took too long to respond.Also tried this in Firefox and set the TLS to 1.2 and got this: The connection has timed outThe server at IP address is taking too long to respond.

9 days ago

tommyGThe Many

asked in G36

Has any Surfboard G36 owner received from Comcast (or from the manufacturer) any guidance on firmware upgrade

I just installed a G36 modem on my Comcast ISP (setting it in Bridge mode). After the fact I discover that many others have had connectivity issues with this modem, with the finger pointed at the firmware. And the finger pointing solution seems directed away from Arris toward the ISP. My firmware is what came installed when I bought the unit late last year : 01.04.288.01.01.NCSDoes anyone have newer firmware than that? And how bad are the connectivity problems?

9 days ago

mkotlerThe Many

asked in SBG8300

SBG8300 remote management

How can I remote manage my SBG8300? It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP. Even the Arris app on my phone fails to find it.

10 days ago

kehThe Many

asked in G34

unable to access Surfboard Central app on G34

I have a pixel pro 7 and can not connect on it to my wifi. Is there a newer version of this application? I downloaded from google store. Thanks

10 days ago

CwperryThe Many

asked in G36

Intermittent WIFI Connection on G36

Why is it hard to keep a instant, constant wifi connection?

10 days ago

CwperryThe Many

asked in G36

abounaThe Many

asked in G34

G34 No Internet on 2.4Ghz

I have a G34 on Cox that has good internet connection on 5Ghz (but with very poor range. The 2.4 Ghz has Wifi with good range but NO internet. I’ve tried changing to every channel, restarting the Gateway, but no luck. Any ideas to resolve would be appreciated please.

11 days ago

theoldwizard1The Many

asked in SBG8300

Login to modem/router through INSECURE connection SBG8300

My internet provider can not make my internet connection work until (hopefully) Monday (today is Friday). When I try to login to the SBG300 using either Chrome or Edge at address 192.168.0.1, I am told that it is an “insecure connection” and it tries to re-route me through an remote internet page. Of course this fails because I have no internet connection !I would like to configure the WiFi and Router without the internet connection BEFORE MONDAY !Is this possible.I have rebooted and reset the modem multiple time. Don’t waste your keystrokes telling me to do this again !

11 days ago

johnjayrThe Many

asked in G34

G34 intermittant internet dropping/reconnecting

despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out. I use an ethernet connection to the router, and the ISP is Sparklight. This is very disconcerting, since I am often teaching online when it happens! I have rebooted the router numerous times, checked all cables, etc.. I can’t seem to get through to “customer support” either. I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.

11 days ago

slvrwngsThe Many

asked in G34

Unable to get printer online G34

Trying to get my printer online with the G34 model. I input all the information, it is wireless, and input the ID number.. It always produces an error notice. I printed the error report and it says the MAC address filtering may be enabled on the router which can prevent printer from connecting to the router. How do I cange the MAC address of the printer to the list permitted devices for the router?Current configuration of the MAC address is [edit: removed personal information] How do I enter that into my printer?

11 days ago

SilasfsfThe Many

asked in SBG8300

WIFI network name for sbg8300

How to create my own network name

11 days ago

Kling1251EThe Many

asked in G34

HELP!!! Someone has hacked my Arris G35/G36 wifi modem

HELP!!! Someone has hacked my Arris G35/G36 wifi modem twice. I believe it is someone in working the industry. My internet provider/server is WOW! but they tell me they cannot help because I own the wifi modem. I need help stopping the hacking into my system. The person or persons who is doing this is getting into modem Gateway settings and changing the configurations. I am fighting to get and keep my bandwidth of 1 gig from the hacker(s).

11 days ago

DonnaMBThe Many

asked in Gateways - General

No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times. The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that. Is that true? I am not working so I can’t buy a newer modem nor rent it from my Internet provider. My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated! make sure 2 frequencies of my network are divided one name for 2.4 network (2G) one name for the 5g

14 days ago

Kenglin24The Many

asked in G36

Comcast sent email saying issue with G36 modem

I have had issues with the G36 for a few weeks now and have had to reset the modem every two days because internet drops. I just got this email from Comcast saying Arris is the problem. Comcast claims it will take Arris months to fix the issue… is that true? Here’s the email below I was sent from Comcast ” We’ve noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your Arris Surfboard G36 internet modem + router. Arris is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to improve your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full speeds included in your Xfinity Internet package until the Arris software update is deployed.No action is required at this t

15 days ago

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