mAX Mesh System (W121/W21)

Mesh Wi-Fi System AX6600

  • 54 Topics
  • 142 Replies

54 Topics

C
The Many
ChuxAcctThe Many
asked in mAX Mesh System (W121/W21)

Trouble logging in to W21 Mesh Router

I’m having trouble trying to log in to my ARRIS W21 Router.  MS Windows 10 identifies my router’s local IP-address.  When I try entering that IP-address into my browser, the message “Unable to connect.  An error occurred during a connection to (my router’s local IP-address).”  When I run Microsoft’s troubleshooter, it says “The remote device or resource won’t accept the connection.  The device or resource (my router’s local IP-address) is not set up to accept connections on port “The World Wide Web Service (HTTP)”.  I checked my firewall and don’t see anything preventing the connection.  I have rebooted the router several times with no effect. My local network is up and running through the router with all devices connected to the internet.  I have been able to connect to the router in the past but not now.  How do I correct this?

0
C
The Many
1 day ago
M
The Certified
mhconleyThe Certified
asked in mAX Mesh System (W121/W21)

SURFboard Central Error Code: 0015-1805 (redux) - W21

I posted this question 3 months ago:I recently changed phone from an iPhone XS Max to an iPhone 15 Pro Max. SURFboard Central was installed and working perfectly on my iPhone XS Max. When using SURFboard Central on my iPhone 15 Pro Max connected to my SURFboard Wi-Fi network I get the above error. The phone is connected to the Wi-Fi network. When I turn off cellular service I get the same error. If I choose Try Again I get the same error. If I choose Continue Onboarding I eventually get to a screen that says “To continue, manually connect to the (SURFboard-Onboarding) SSID through your mobile phone setting.” That SSID is not available and the phone is still connected to the SURFboard Wi-Fi network. How do I get out of this error loop without resetting my entire network and the several dozen devices connected to it?I thought I had found a solution:So I tried uninstalling the app, reinstalling it and connecting to my SURFboard S33 cable modem first. That worked and after entering my ARRI

6
S
VIP
10 days ago
D
The Many
danhiemstraThe Many
asked in mAX Mesh System (W121/W21)

Can I specify/change wifi channels on Arris W121

Ping reports poor quality on ALL the channels (36,40,44,48,52) for my wifi.  quality is Medium or Very good for others.  Performance is lousy for iOS devices (iPad and iPhone), but excellent for MacBook and Samsung TV connected via ethernet directly to routers.  CHANNEL QUALITY ACCESS POINTS WHO'S CONNECTED   44 Poor 26 This PCDIRECT-79-HP ENVY, SpectrumSetup-89, Spectrum Mobile, ATTBjTnBA2, ATT8uCHTJA, Kissmygrits, Sky WiFi, Sasquatch, TP-Link_E8CB_5G, reno2D, ATTUmXpUIa, Spectrum Mobile, Spectrum Mobile, NETGEAR05-5G, Connecttheworld, SpectrumSetup-78, ATTkDG6r3A, ATTI6NdA22, SpectrumSetup-21, AAT4uyy7Dh, ATT76Jd3UI, Spectrum Mobile, SpectrumSetup-D7, Bacon_is_best, I Wish My Wife Loved Me, I Wish My Wife Loved Me Guest

1
S
VIP
1 month ago
P
The Certified
Peterb49The Certified
asked in mAX Mesh System (W121/W21)

Switch for S33 - W21 setup

Need a 5 port switch for S33 - W21 setup. Recommendations?

6
plemans
Legends
1 month ago
O
The Many
Oren41The Many
asked in mAX Mesh System (W121/W21)

How to split 2.4 and 5g networks on the mAX 121?

Hello, When I set up my surfboard system with the mAX 21, I remember that I selected the option to combine the 2.4 and 5g networks. Unfortunately, a smart device I have refuses to set up with this configuration. I can’t seem to find the option to separate the networks, either in the app or in the options in the 192.168.0.1 menu.  Thanks

1
S
VIP
1 month ago
S
The Many
SurfjobThe Many
asked in mAX Mesh System (W121/W21)

network reboot, router and satellite not on app - W21

Setup my mesh system, no hassles first week. Modem SB8200 and router in office, EOP from router to satellite for basement coverage. And EOP switches for two TV’s to reserve WiFi bandwidth for other devices. Everything was working great. Came home and WiFi network is down, couldn’t get it to come back online even though I was getting service when plugged into the modem. Deleted “devices” from Surfboard app and tried to add the router and satellite back on, but can’t get to the setup process again, “onboarding WiFi” doesn’t appear after deleting router and satellite from the app and trying to go through the configuration again. Router is plugged into modem, was able to join my original WiFi network that I setup, but the w121 doesn’t appear as a device in my app anymore even though I’m connected to it.

8
S
VIP
1 month ago
S
The Many
SaltySunkenShipThe Many
asked in mAX Mesh System (W121/W21)

W21 Super Slow Speeds

Hello. I just recently move over to my own hardware from Xfinity. I have a S33 Modem and a W21 Router. I recently upgraded my internet speed as well to 1.2gb. If I run a speed test at the modem I can usually get 1Gb for download. However over WiFi or connecting directly into the w21 with a cable I can only get about 100mb download. I have factory reset the W21 and when I did that I was about to get 900mb on download. 8 hours later it was back at 90mb for download. I’ve been digging through the app trying to find a setting that might be causing it but I can’t find anything. I’ve restarted both router and modem since then and seen no increase of speed. I will say if the router is connected to the 2.5gb port and I connect my computer right into the 1Gb on the s33 I am unable to connect to the modem. However if I restart the modem with my computer connected I will be able to access it when it comes back up. 

2
S
VIP
1 month ago
G
The Many
GabeThe Many
asked in mAX Mesh System (W121/W21)

Failed to connect satellite on W21

I lost power with W21 satellite plugged into a surge protector. Now it cycles on about 2 minutes, dies, and repeats. I tried hard reset and same. It only gives me the onboarding signal a few seconds and restarts. When power first came back on the satellite failed to reconnect and was disappeared from the surfboard app. I’m really thinking it’s faulty. The main W21 is working great. 

4
S
VIP
2 months ago
M
The Certified
mhconleyThe Certified
asked in mAX Mesh System (W121/W21)

SURFboard Central Error Code: 0015-1805

I recently changed phones from an iPhone XS Max to an iPhone 15 Pro Max. SURFboard Central was installed and working perfectly on my iPhone XS Max. When using SURFboard Central on my iPhone 15 Pro Max connected to my SURFboard Wi-Fi network I get the above error. The phone is connected to the Wi-Fi network. When I turn off cellular service I get the same error. If I choose Try Again I get the same error. If I choose Continue Onboarding I eventually get to a screen that says “To continue, manually connect to the (SURFboard-Onboarding) SSID through your mobile phone setting.” That SSID is not available and the phone is still connected to the SURFboard Wi-Fi network. How do I get out of this error loop without resetting my entire network and the several dozen devices connected to it?

1
M
The Certified
4 months ago
M
The Many
MjlloydThe Many
asked in mAX Mesh System (W121/W21)

No internet when connecting to W121 LAN port via switch

I have cable modem > W121 > Ethernet Switch > devices. Some of the devices show up on the app as connected via Ethernet, but they don’t have internet connection. Wi-Fi internet connections are working properly.

2
S
VIP
4 months ago
J
The Many
j-bachThe Many
asked in mAX Mesh System (W121/W21)

How can I check my router logs?

I’ve been having issues with my internet provider (Xfinity) who has told me I used 400 Gb of data in one day (a third of my allowable amount) in November (on a day my kids were in school, my wife was at work, and I was flying to a conference). It seems to have happened a second time, possibly on the same day of the month now in December. Since I don’t have Xfinity equipment, they say they can’t see my event logs for the modem or history for the router and told me I need to submit the logs to them for them to review. When I try to pull my Arris modem event log (SB6141), it is blank every single time. When I try to find a way to pull logs/history for my router (W121), I’m told to use the Surfboard Central Mobile App but it doesn’t show any history (or I just can’t figure out how to see it). Can you please help me pull the logs I need so I can see what could possibly be consuming 400 Gb of data in a single day from my network?

1
S
VIP
4 months ago
S
The Many
siscoreg2The Many
asked in mAX Mesh System (W121/W21)

Email Address Change in W121/W21

How can I change my email address on a wifi 6 mesh w121 system? Thanks

1
S
VIP
4 months ago
E
The Many
enlarsonThe Many
asked in mAX Mesh System (W121/W21)

Max W121 setup issues

Hello:The setup app gets stuck with a couple different error codes when trying to install my new W121 mesh system.  First error code was 0006-1205.  Latest error code is 0001-1201.  The WiFi connection seems to be failing with my Android/Samsung phone.  I’m right next to the device and should have a good connection.  I’ve rebooted the W121 several times.  Switched to a second WAP and now get a different error code:  0000-1204.  The system does not seem to want to stay connected to my phone to be able to proceed through the setup.  Any advide would be appreciated.

3
Z
The Many
5 months ago
B
The Many
Bobm18The Many
asked in mAX Mesh System (W121/W21)

W21 disconnected, now gives 0000-1303

I returned home from a trip to find my W21 base node not working and refusing to reconnect with the 0000-1303 error. The cable and modem work with a direct connection to my laptop, so those are fine. I tried a factory reset, it gives the same have an extra, unused w21 node, so tried it, same error.  I unboxed  a spare, unused w21 and tried setting it up. Same error.  Running Surfboard Central on iOS 16.  thanks

3
B
The Many
5 months ago
W
The Many
WadetaThe Many
asked in mAX Mesh System (W121/W21)

Satellite not connecting in W21

w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white.   

3
S
VIP
6 months ago
S
The Many
salubryanThe Many
asked in mAX Mesh System (W121/W21)

W121 Not Able to Discern when a 2.4 GHz Device Wants to Use the Network; Need to Separate the 2.4 and the 5.0 GHz Networks

An answer was recently given to a community member about this topic and the reply was, “You cannot separate the 2.4 and 5 ghz networks. The mAX routers use an advanced technology and they would automatically choose the best Wi Fi radio for each client that connects to the network. If your client is still unable to connect to the 2.4 ghz, we recommend you to get in touch with the camera manufacture.”I have the same issue with devices that will only operate on a 2.4 GHz network.  Sending the questioner to the camera manufacturer is testimony to the fact that the mAX routers are not so advanced in technology. Before buying, I verified that the W121 had both 2.4 and 5.0 GHz capability, but had I known about this limitation of the ARRIS “advanced technology” not being able to discern when a 2.4 device is trying to connect, I would have gone elsewhere.  Does anyone know if this issue will be resolved anytime soon or if there is a software patch work-around in existence?

5
plemans
Legends
6 months ago
I
The Many
ibagoalieThe Many
asked in mAX Mesh System (W121/W21)

Set up router to old cable modem first or install new cable modem then new router - W21

I currently have a Netgear nighthawk gateway (ie modem/router along with an extender) and wanted to upgrade to mesh so decide to get a Arris S33 modem and a W121 max router/satellite.  I’m thinking of disabling the wireless radios on my nighthawk, setting up the W121 router/satellite  to talk to the nighthawk cable modem piece. Making sure everything works and is stable, THEN swap out the nighthawk to the S33 modem.  Has anyone done something similar? I’m too nervous to tear the current gear down and starting from scratch with the new gear.

3
plemans
Legends
6 months ago
R
The Many
rb1776The Many
asked in mAX Mesh System (W121/W21)

ERROR CODE: 0000-1303 router failed to connect W121/W21

 tried all recommended recycle and reboots still wont connect. Error code keeps showing. My other mesh system connects right away, this new one keeps failing. Please help. Thank you

1
S
VIP
7 months ago
S
The Certified
Seattle_DaveThe Certified
asked in mAX Mesh System (W121/W21)

How Can I Confirm after Wired Backhaul? W121

I have a pair of W121 mesh wi-fi units.  I set it up with the 2nd unit upstairs and configured it with a wi-fi backhaul (wireless).  Worked.  Then I ran an ethernet cable to use Wired Backhaul.  How can I know the system is using the wire and not the wi-fi as before?   I combed through the app and see no indication the Wire is working.  How can I tell?

15
C
The Many
7 months ago
Badog
The Many
BadogThe Many
asked in mAX Mesh System (W121/W21)

CHANGING DNS W121/W21

HelloI have the AX-6600 Surfboard Max W-21 & W-22 as my satellite connectivity from Century fiber to copper converter. I’d like to know if I can change the DNS in the W-21 router and if so how? TIA 

1
S
VIP
7 months ago
B
The Many
BauseericThe Many
asked in mAX Mesh System (W121/W21)

W121 LED Settings: Slider does not change brightness

I installed the W121main and satellite units yesterday. On both the main and the satellite units, the LED settings slider does not change the brightness. I have the app installed in two places, on an IPhone and IPad and neither slider will change the brightness.

3
S
VIP
8 months ago
A
The Many
AlScottThe Many
asked in mAX Mesh System (W121/W21)

Cannot connect to internet

ERROR CODE: 0000-1303 router failed to connectusing SBG 7600 to - tried all recommended recycle and reboots still wont connect

3
S
VIP
8 months ago
K
The Many
kmckinneyThe Many
asked in mAX Mesh System (W121/W21)

Connecting wireless printer to W21 router

I have a wireless printer (HP LaserJet Pro M201dw) that I previously had connected to my network. Then I got an S33 cable modem and a mAX W21 mesh router, and the SSID for my network changed. When I tried to update the printer, the only options are to use WPS or PIN to connect to the router, at which point I realized that there’s no support for WPS on the W21 (even though the Q&A on Amazon said there was).In the FAQ in the Surfboard Central app, it says to just add the device like I did my modem/router, but when I click on ‘Add Device’ it says “You have added maximum two devices”.How am I supposed to add my wireless printer to the network?

1
S
VIP
8 months ago
J
The Certified
JoledaThe Certified
asked in mAX Mesh System (W121/W21)

satellite blinking led rings

I have four w121 units. One of them is blinking red twice and green once. I am trying to find out the meaning of this. Please help. Thanks,Dave

7
J
The Certified
8 months ago
W
The Many
WMD75The Many
asked in mAX Mesh System (W121/W21)

Change and expand mesh system

Have W33 Modem with W21 Router and W11 satellite. Need to expand coverage. P:urchased set of W121s. Do I need to replace W21 with W121 as primary router, remove W11 and add W121 and W21 as satellites or can I just add W121s as satellites to W21? 

1
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Wi-Fi Warriors
8 months ago
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