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mAX Mesh System (W121/W21)

mAX Mesh System (W121/W21)

Mesh Wi-Fi System AX6600

37 Topics
92 Replies

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37 Topics

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rb1776The Many

asked in mAX Mesh System (W121/W21)

ERROR CODE: 0000-1303 router failed to connect W121/W21

tried all recommended recycle and reboots still wont connect. Error code keeps showing. My other mesh system connects right away, this new one keeps failing. Please help. Thank you

4 days ago

Seattle_DaveThe Certified

asked in mAX Mesh System (W121/W21)

How Can I Confirm after Wired Backhaul? W121

I have a pair of W121 mesh wi-fi units. I set it up with the 2nd unit upstairs and configured it with a wi-fi backhaul (wireless). Worked. Then I ran an ethernet cable to use Wired Backhaul. How can I know the system is using the wire and not the wi-fi as before? I combed through the app and see no indication the Wire is working. How can I tell?

11 days ago

BadogThe Many

asked in mAX Mesh System (W121/W21)

CHANGING DNS W121/W21

HelloI have the AX-6600 Surfboard Max W-21 & W-22 as my satellite connectivity from Century fiber to copper converter. I’d like to know if I can change the DNS in the W-21 router and if so how? TIA

16 days ago

BauseericThe Many

asked in mAX Mesh System (W121/W21)

W121 LED Settings: Slider does not change brightness

I installed the W121main and satellite units yesterday. On both the main and the satellite units, the LED settings slider does not change the brightness. I have the app installed in two places, on an IPhone and IPad and neither slider will change the brightness.

1 month ago

AlScottThe Many

asked in mAX Mesh System (W121/W21)

Cannot connect to internet

ERROR CODE: 0000-1303 router failed to connectusing SBG 7600 to - tried all recommended recycle and reboots still wont connect

1 month ago

kmckinneyThe Many

asked in mAX Mesh System (W121/W21)

Connecting wireless printer to W21 router

I have a wireless printer (HP LaserJet Pro M201dw) that I previously had connected to my network. Then I got an S33 cable modem and a mAX W21 mesh router, and the SSID for my network changed. When I tried to update the printer, the only options are to use WPS or PIN to connect to the router, at which point I realized that there’s no support for WPS on the W21 (even though the Q&A on Amazon said there was).In the FAQ in the Surfboard Central app, it says to just add the device like I did my modem/router, but when I click on ‘Add Device’ it says “You have added maximum two devices”.How am I supposed to add my wireless printer to the network?

1 month ago

JoledaThe Certified

asked in mAX Mesh System (W121/W21)

satellite blinking led rings

I have four w121 units. One of them is blinking red twice and green once. I am trying to find out the meaning of this. Please help. Thanks,Dave

1 month ago

WMD75The Many

asked in mAX Mesh System (W121/W21)

Change and expand mesh system

Have W33 Modem with W21 Router and W11 satellite. Need to expand coverage. P:urchased set of W121s. Do I need to replace W21 with W121 as primary router, remove W11 and add W121 and W21 as satellites or can I just add W121s as satellites to W21?

1 month ago

M3kgt88The Many

asked in mAX Mesh System (W121/W21)

Slow wifi download speeds for W121 max mesh systems

I have fidium fiber 1gb download/upload speed, but the wifi download speed is only around 350mbs compared to 800mbs upload speed. Why is the wifi download speed so slow? How do I fix the slow download speed? I tried the ethernet connection and it shows 900mbs download and upload. The slow wifi download speed is tested on multiple speed tests websites (e.g. consolidated communications, xfinity, ookla, etc.).

1 month ago

ErnestHThe Many

asked in mAX Mesh System (W121/W21)

RyncodyThe Many

asked in mAX Mesh System (W121/W21)

Adding third satellite for better wifi signal

I have a home that was doubled in size a few years ago, 4000sqft total, with some exterior walls now interior, I have had several mesh systems and purchased the w121 system for its 5000sq ft coverage, so far I barely get good signal in my outer rooms, doorbell cams, and cams outside, my question, can I add a 3rd max pro router as the main and use my 2 max w121 as the mesh system? I know I can add a 3rd w21 to the system but was thinking if I got the better max pro as the main router, I may get some better service in the main room and get longer signals. Or should I just get a new system all together? I've had the Google mesh, Samsung mesh and some linksys (older gen) that I didn't have too much luck with.

2 months ago

wallynvickiThe Many

asked in mAX Mesh System (W121/W21)

AX6600 W121 and AX6600 W21 Compatibility

I want to add another AX6600 to my network. I currently have (2) AX 6600 W121. Will a AX6600 W21 work with the other AC6600 W121sthank you

2 months ago

Rob WallaceThe Many

asked in mAX Mesh System (W121/W21)

W121 IOS App will not complete set up ?

Part of the 2022 W121 Beta program it ran really well until the App update early in the year, since then I have no access as the downloaded update stalls at the setup screen, My contact is now unresponsive and after a recent power cut I dont know how I got them back on but I did, my worry is going forward if this happens again and I cant get them back up I will be a bit stuck.I sign into the App and get to “Set up you home network” and it just spins, I would try a factory reset but my concern is help to get back online if that fails, I cant even tell you what version it is ?It was all going so well ………………..

3 months ago

KTeal4The Many

asked in mAX Mesh System (W121/W21)

Arris Surfboard Ax6600 Wall Plug Satellite not registering

I keep getting this error; 000-2207. I have tried every simple solution to fix this; moving the satellite closer, doing a factory reset, restarting the main router, even deleted the app and redownloaded it. I am quite literally out of solutions before I return this device.

3 months ago

tdblanchardThe Many

asked in mAX Mesh System (W121/W21)

Installing a switch with SurfBoard mesh system W121/W21

We have a SurfBoard SB8200 feeding two SurfBoard Max 6600 Mesh routers.We have several devices that need to be connected using ethernet. Since there’s only one port on the mesh routers I got a switch. This is proving to be problematic at best. One of the devices isn’t even showing up on the network.Is there some sort of trick to this?TIA

5 months ago

8300AVCMThe Many

asked in mAX Mesh System (W121/W21)

Arris S33 with 2 AX6600 W121 on COX

Satellite W121 wont complete registration. Surfboard central app (android) sits and spins and locks up while registering the W121. The satellite goes blue so I force close the app, restart, and the satellite is recognized for a second and then disappears but is still blue. This system was a pain to set up, just the bit I got to work took about 5 resets and power cycles and then to find out that only 1 port is usable on the modem…. Only thing I can think to do is to factory reset everything, uninstall the app, swap the W121 spots and start over, but I’m not sure it’ll come back up and my entire house is a smart house and this is like an entire day event. Any suggestions?

6 months ago

mobile_bobThe Many

asked in mAX Mesh System (W121/W21)

Failure to Configure your router Error Code 0000-1603

I have been unable to access my router with the Android app. It wasn't able to find anything on my network. I factory reset the router to set it up again. The app discovered the router and connected to the Internet. There was no new firmware for it to download, but when it went to register the router it was threw an error. I get the error message "Failure to Configure your router." Error Code 0000-1603I am unable to setup my router now and it's just stuck in setup mode. I'm at a stand still. I tried 5 times and have hard reset multiple times.

6 months ago

jeffrey.gerakThe Many

asked in mAX Mesh System (W121/W21)

How to Setup porn blocker on W21 mesh router

Hello everyone, I am trying to establish a porn block on my wifi. I just recently installed the SB8200 modem with W21 mesh routers (2 in use). When I enter the IP address into my web browser, I only get my modem and not the router, therefore, I’m not getting any of the options to change the DNS server settings. The parental controls on the surfboard app only allow me to block certain devices from accessing the wifi. But I need to allow the devices to be in use, just block any adult content. Thanks, Jeff

7 months ago

LeoC4The Many

asked in mAX Mesh System (W121/W21)

Mesh Extender with Wired Connection

I have an Arris AX 6600 Tri-Band W21 mesh router. It works just fine for most devices (phone, tablet) throughout the house, but the WiFi connection to my NVidia Shield (for TV) appears to suffer from throttling at times. Usually, SpeedTest results are 400mbps when everything is working correctly however, there are times when it fails to connect or just drops out.I’m looking for an extender with a wired (cable) connection which will allow me to connect the NVidia Shield to the W21 mesh router, thus maximizing the signal strength / speed which take advantage of the W21’s capabilities.Any suggested devices would be welcome.

8 months ago

TImoHarThe Many

asked in mAX Mesh System (W121/W21)

W21 Boot Loop, Factory Reset does not work

I have 3 x W21 that I am using as APs in Bridged Mode behind a SonicWALL TZ400. I was having issues, so I reset all of them and switched them around. The one that was my MAIN AP is now in a boot loop. I have tried the factory reset several times, but it remains in the boot loop.Any suggestions?

8 months ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX Mesh System (W121/W21)

HELP! Buffering!

Netflix keeps buffering! The app says that I have good speeds, it even says that my connection is good for 4K video but Netflix keeps buffering on my TV in my bedroom downstairs.

11 months ago

Michael B.The Many

asked in mAX Mesh System (W121/W21)

2.4 and 5g wifi settings

can you assign the wifi setting to different devices. meaning if I want my iPad to stay on the 5g and no 2.4 we’re do I do that on the app ?

11 months ago

roshd87The Many

asked in mAX Mesh System (W121/W21)

W21 and Surfboard Central Isssues

I was part of the W21 Beta test last year and things have been pretty smooth for the better part of a year. A few weeks ago, when logging into SBC I got a service not available error and was logged out. Since then I have not been able to get re connected in the app. I finally went through the whole process of resetting the base and satellite today and tried to connect using the production SBC app and get past the create network step, and then during device registration it gives a 0000-1506 error saying “something went wrong, your warrant and support registration has failed and we are unable to reach the server.” Then if I hit continue I get a 0003-1014 message and a “Service is currently not available” message.I am on IOS with the App Store version of the app and do not have the previous phone on which the errors first started occurring. Currently sitting here with my secured network up but also the Onboarding network which is open. Any help would be appreciated. Firmware version

11 months ago

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