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SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

  • 171 Topics
  • 358 Replies
171 Topics
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3mikeboookabThe Many
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How to gain access to eliminate buffering? Sbg10

Buffering 

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lynnThe Many
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Loss of Sync in Event Log (SBG10)

I’ve been having internet connection problems for 3 weeks. The SBG10 we have is at least 4-6 months old (from amazon--new) along with the coax cable. I’ve gone to my ISP numerous times with them always saying ‘it’s fine on our end’ but our connection continues to be spotty with internet going in/out and getting kicked off gaming servers all day.  Normal troubleshooting has already included checking cables, doing hard restarts of the entire modem, cables cables cables. The problem persists as my gaming computer and my roommates PS5 (both hard wired into the modem) get knocked out by the internet. I’m not very into modems but I am very frustrated and a bit tech savvy. I figured I can peek into the event log and create a constant ping in my cmd window. I found the event logs are relaying a “Loss of Sync” issue. The event logs are a bit behind but ARE showing that when I time out of constant connection in cmd, it shows up in the event logs shortly after as a Sync loss. (edit: CM-MAC inform

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siegelaThe Many
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admin password after factory reset

I did a factory reset on my SBG10 but it did not reset the admin password back to admin. And I can’t find anyway to change it.  please advise.  

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Wi-Fi Warriors
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Rodman54The Many
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SBG10

Have the SBG10 and downloaded the new surfboard app and the SBG10 is good but keep getting error code 0015-1805 in the app reset to factory and reinstalled the app same thing what is the solution 

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Wi-Fi Warriors
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LiguoriThe Many
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modem password issue sbg10

try logging in to internet and get repeated ck password message 

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Wi-Fi Warriors
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julbrich1The Many
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Password

What is the default password for an SBG10?

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Wi-Fi Warriors
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vignanThe Many
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Modem/router Keeps getting restarted SBG10

Every 15-30 min. modem/router keeps restarting itself. All lights goes off and starts the single light boot up. Comes up and works fine for 15-30 min and then restarts. Xfinity said to reach out to you.

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Jjflash1130The Many
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sbg10 - no internet connection

Good Morning! I have an sbg10 that I installed in place of my xfi gateway. When I plugged it in, all devices worked fine.I went to bed and woke up the next morning to my phone and computers saying no internet connection available but it was connected to my arris network. I plug in my xfi gateway and the internet works, I plug in my arris and everytime now it says no internet connection but I can connect to the arris network.I had the modem for about 4 or 5 years now, never had a problem with it. I'm having g the issue now in a new place of residence. I guess it could have failed but is there anyway to run tests. I feel like it's a xfi issue like they have this modem locked out for some reason, is that a thing? Also...if I plug an ethernet cable into the modem and the TV, the ethernet connection does NOT work as well. Thabk you Jonathan

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VinThe Many
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Unable to connect to webmanager page of SBG10

Cannot connect to 192.168.0.1 no matter what device I use.I just performed a factory reset on the router. I can connect to wifi using default SSID and Wifi security key. However not able to change them. Please help me how. the app doesn’t seem to work at all. It doesn’t even recognize that my device is connected to the router via wifi

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Wi-Fi Warriors
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pb062384The Many
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Unable to customize Wi-Fi Name and Password

I tried to change name and password on my SBG10 and now am locked out of the router ip how do I get back in?

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BONNIE2527The Many
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ARRIS SURFBOARD SG10

My ARRIS SURFBOARD SG10 Modem no longer lights up or “turns on” when connected to a working power outlet with the correct plug and source following a power outage and xfinity network interruption. I don’t understand if the modem should just be trashed and I purchase another or if there is still hope for troubleshooting. Please send advice! 

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pented-18The Many
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aris surfboard sbg10

My aris surfboard sbg10 suddenly stopped working, it’s hot to the touch and won’t reboot

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Murphj10The Many
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Arris SGB10 not allowing apps to connect

Hello, it seems our newly activated SGB10 is connected to xfinity and working fine on their end. It allows web browsing on google chrome but no apps or devices can connect. Does anyone know how to fix that? Xfinity is adamant that it's a problem with the modem itself.-J

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SuperdaveThe Many
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arris sbg10 - Internet disconnecting

The lights in the modem are on my internet keeps disconnecting. Provider said call you to test modem

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lipking39The Many
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SBG 10 Bridge Mode

How to change to Bridge Mode? 

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actuallywallabyiesThe Many
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data throttle for Arris SBG10

Tried google and tried the manual and have not yet found a satisfying answer.  I have a limited amount of data from my ISP and my kids will stream all day every day if I let them, I don’t want to blacklist their devices, or even put timelimits on them I would like to throttle their data so they stream in lower quality and use less data.  I have not been able to find any sort of QoS or throttling settings in the Arris SBG10 UI.  Any Ideas? Thanks!

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TechRep
Cable Modem Commandos
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Emh1984The Many
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Am I doing something wrong?

I activated the modem and confirmed it’s activation with my ISP but i still keep getting a Error Code 0000-1614? Did I screw up somewhere or?

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Wi-Fi Warriors
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ChesapeakeBeyThe Many
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change password

I'm trying to change my wifi password (I am not trying to change it from the default. I'm trying to change it from an already set password that I know, and I am the account holder of). How do I do this? I have the surfboard app but it's asking me for the username and password and I'm not sure what that is. I've tried the default "admin" and "password" and I get an error message. I've tried going to the number thing in the URL and it won't let me log in there either. My roommate has not been paying rent or utilities and so I'm really trying to make sure he doesn't have access to the wifi he's not paying for.

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TechRep
Cable Modem Commandos
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jn9oThe Many
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comcast IDs my Arris SBG10 as a SBG1000

The SBG 10 spec says that I should have download speeds up to 686 MB per second, and Comcast says that my modem is an SBG1000 and incompatible with 75 MB per second. What's the deal? Is there a problem with Comcast or with my modem? I use a VPN. Does this create a problem?

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TomtomThe Many
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SBG10 Port Forwarding

I follow the manual to the T and still I can not get a port open with port forwarding or DMZ please help 

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travelwill561The Many
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Have to Sign in to the internet

Every device that joins the network has to sign in to the internet. Why? I can only sign in to the internet if on my computer. So, Alexa devices, Kindle, smart plugs, smart lights, etc. will not connect. And I constantly get this: “Action needed, Sign in to the internet”.Welcome to Xfinity!Download the Xfinity app on your mobile phone to activate your internet in minutes.Make sure your phone is on your cellular network and click the appropriate link below to get started. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click here to begin. 

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plemans
Juggernaut
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DFrontThe Many
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lost access to work website

I have SBG10 modem with wifi as well. As of today, I cannot get a specific website I use for work. The Wowway rep says that it is a modem problem and there must be some restrictions turned on somewhere. I’ve been using this website for years. I can access the website from my phone only when using date, not when using wifi. So it makes sense that he is correct in his determination. Help please!!!! My warranty on the modem expires May 2023. If I need a new one, where do I go to activate the warranty/replacement? 

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plemans
Juggernaut
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louisejarmThe Many
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SBG10 Devices Suddenly Dropping

Hi all. I have the SBG10 modem with Xfinity internet service. Have had this for a year with not many issues. About three months ago we purchased a WiFi extender to put downstairs as the Apple TV kept disconnecting.  However in the last week all of our devices keep intermittently dropping off. The downstairs TV will be fine but the upstairs won’t connect. I’m getting kicked out of Teams meetings constantly around the same time each day. We’ve contacted Xfinity who say things are fine on their end, and disconnected the modem so many times.  Can anyone advise on next steps? I see people posting logs, but I’m not even sure how to access those. Thanks in advance. 

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WVskyThe Many
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Setting up

Where do I find the information on how to set up a password?  I dont have a Smart Phone, just a computer, so I’m trying to find if there’s an on line Dashboard or what.

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JaguNJ1980The Many
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i have Arris model SBG10 having optimum wifi , the problem is the internet speed keeps dropping to kess than 10 mbps

My internet has speed drops to less than 10. Mbps 

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Wi-Fi Warriors
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