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SBG10

SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

160 Topics
331 Replies

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160 Topics

pented-18The Many

My aris surfboard sbg10 suddenly stopped working, it’s hot to the touch and won’t reboot

906

1 year ago

Murphj10The Many

asked in SBG10

Arris SGB10 not allowing apps to connect

Hello, it seems our newly activated SGB10 is connected to xfinity and working fine on their end. It allows web browsing on google chrome but no apps or devices can connect. Does anyone know how to fix that? Xfinity is adamant that it's a problem with the modem itself.-J

1091

1 year ago

SuperdaveThe Many

asked in SBG10

arris sbg10 - Internet disconnecting

The lights in the modem are on my internet keeps disconnecting. Provider said call you to test modem

lipking39The Many

How to change to Bridge Mode?

6791

1 year ago

actuallywallabyiesThe Many

asked in SBG10

data throttle for Arris SBG10

Tried google and tried the manual and have not yet found a satisfying answer. I have a limited amount of data from my ISP and my kids will stream all day every day if I let them, I don’t want to blacklist their devices, or even put timelimits on them I would like to throttle their data so they stream in lower quality and use less data. I have not been able to find any sort of QoS or throttling settings in the Arris SBG10 UI. Any Ideas? Thanks!

2231

1 year ago

Emh1984The Many

asked in SBG10

Am I doing something wrong?

I activated the modem and confirmed it’s activation with my ISP but i still keep getting a Error Code 0000-1614? Did I screw up somewhere or?

18701

1 year ago

ChesapeakeBeyThe Many

asked in SBG10

change password

I'm trying to change my wifi password (I am not trying to change it from the default. I'm trying to change it from an already set password that I know, and I am the account holder of). How do I do this? I have the surfboard app but it's asking me for the username and password and I'm not sure what that is. I've tried the default "admin" and "password" and I get an error message. I've tried going to the number thing in the URL and it won't let me log in there either. My roommate has not been paying rent or utilities and so I'm really trying to make sure he doesn't have access to the wifi he's not paying for.

16633

1 year ago

jn9oThe Many

asked in SBG10

comcast IDs my Arris SBG10 as a SBG1000

The SBG 10 spec says that I should have download speeds up to 686 MB per second, and Comcast says that my modem is an SBG1000 and incompatible with 75 MB per second. What's the deal? Is there a problem with Comcast or with my modem? I use a VPN. Does this create a problem?

1352

1 year ago

TomtomThe Many

asked in SBG10

SBG10 Port Forwarding

I follow the manual to the T and still I can not get a port open with port forwarding or DMZ please help

1181

1 year ago

travelwill561The Many

asked in SBG10

Have to Sign in to the internet

Every device that joins the network has to sign in to the internet. Why? I can only sign in to the internet if on my computer. So, Alexa devices, Kindle, smart plugs, smart lights, etc. will not connect. And I constantly get this: “Action needed, Sign in to the internet”.Welcome to Xfinity!Download the Xfinity app on your mobile phone to activate your internet in minutes.Make sure your phone is on your cellular network and click the appropriate link below to get started. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click here to begin.

641

1 year ago

DFrontThe Many

asked in SBG10

lost access to work website

I have SBG10 modem with wifi as well. As of today, I cannot get a specific website I use for work. The Wowway rep says that it is a modem problem and there must be some restrictions turned on somewhere. I’ve been using this website for years. I can access the website from my phone only when using date, not when using wifi. So it makes sense that he is correct in his determination. Help please!!!! My warranty on the modem expires May 2023. If I need a new one, where do I go to activate the warranty/replacement?

943

1 year ago

louisejarmThe Many

asked in SBG10

SBG10 Devices Suddenly Dropping

Hi all. I have the SBG10 modem with Xfinity internet service. Have had this for a year with not many issues. About three months ago we purchased a WiFi extender to put downstairs as the Apple TV kept disconnecting. However in the last week all of our devices keep intermittently dropping off. The downstairs TV will be fine but the upstairs won’t connect. I’m getting kicked out of Teams meetings constantly around the same time each day. We’ve contacted Xfinity who say things are fine on their end, and disconnected the modem so many times. Can anyone advise on next steps? I see people posting logs, but I’m not even sure how to access those. Thanks in advance.

WVskyThe Many

Where do I find the information on how to set up a password? I dont have a Smart Phone, just a computer, so I’m trying to find if there’s an on line Dashboard or what.

952

1 year ago

JaguNJ1980The Many

asked in SBG10

i have Arris model SBG10 having optimum wifi , the problem is the internet speed keeps dropping to kess than 10 mbps

My internet has speed drops to less than 10. Mbps

4131

1 year ago

Sanlile91The Many

asked in SBG10

Need to change my Modem SBG10 password

I was trying to change my password to my SBG10 by following the steps, but instead it showed locked mode since I tried to do change it twice. Who do I sent a support ticket so that they could unlock it?

3251

1 year ago

mlarson9024The Many

asked in SBG10

Managing networks in multiple homes

I have two homes. One with a SB8200 and one with a SBG10. Can I manage both from the SURFboard Central App? I am not seeing how I add/configure a modem/network for a second home. I have the home with the SB8200 in the app.

elvisThe Many

My SBG10 surfboard router/modem does not show 2.4g network option. It only shows 5g. I need 2.4 g connectivity for older devices.

jeffboswellThe Many

I have an SBG10. I checked my WiFi network using Fing and my gateway is showing a TiVo Premiere at 192.168.0.1. I don’t have a TiVo Premiere. My Arris router is listed at 192.168.0.252. Any explanation?

433

1 year ago

Sylvia5341The Many

asked in SBG10

Computer Wireless Connection

Computer Connected wireless via Ethernet. I keep getting logged off internet but Internet Provider won't give assistance; says it must be modem. I don't think so!

271

1 year ago

Trailridge1The Many

asked in SBG10

range extender for sng10

I have an SBG10 inside my shop. It is a metal building. I am ready to install a Ring wireless floodlight security camera outside near roofline. I cannot get a decent signal outside the building on either 2.4 or 5ghz. I maybe get 1 bar on 2.4 but not consistently. I am thinking of a range extender or repeater. your suggestions, thoughts and a suggested model would be greatly appreciated. Thank you.

Tneal1344The Many

My sbg10 has no power, I have unplugged from the outlet and plugged into another and still not working, what can I do?

511

1 year ago

Lucius2The Many

asked in SBG10

How to remove "wireless client" from list?

I would like to remove a cached wireless client from the list of wireless clients on my 2.4G network so it is forced to re-establish itself as a new “client” on the gateway, maybe with different IP address. I don’t see that it is possible though. I can do this on other wifi routers but maybe Arris does not provide this capability? If not, do I need to leave the device turned off for a number of days before the record will auto-purge? Thanks,Lucius

7362

1 year ago

MoodytravisThe Many

asked in SBG10

Arris Surfboard SBG10

I originally used my Arris SBG10 a few years ago, before the new app came out. I just recently added another internet package to my home to connect security devices to and planned on hooking it back up. I did a factory reset and now i have no idea how to set up wifi... please help!!

NenaThe Many

I am trying to create my own user id and password but I get this message: Invalid user name or password, or your access has been locked due to multiple failed login attempts! I’ve re set my modem 3 times, cleared my cache and still locked out.

52093

2 years ago

lordwagramThe Many

asked in SBG10

question on recent SBG10 purchase and whether it is modem/router combo

greetings, I recently purchased an ARRIS surfboard SBG10 through Best Buy. When I was researching this item, the website indicated it was a modem and router combo, however, when I picked up the item, the description on the box only said ‘wifi cable modem’. When the technician came to install my service, he informed me that this was only a modem and didn’t have the router.I checked other images, including the ones on the ARRIS website, and the box description said ‘cable modem and wifi router’ clearly for product SBG10 while mine does not say this.My question is, how can I verify the device I purchased is a combo gateway instead of a just a modem as described on the box? Thanks

3661

2 years ago

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