SBG10

How can I managed the several hard wired devices on my LAN through the SBG10. Preferably this would be done by assigning static LAN IP addresses.

I replaced my WIFI modem with the SBG10. I can no longer print directly from my iPhone or iPad. Research indicates I need to activate the bonjour service or zeroconf. I cannot find these options anywhere. Can someone point me in the right direction?

I have sbg10 wifi model, I am trying to setup wifi configuration. Plugged in ethernet cable to my laptop and visitied 198.168.0.1 and entered the password shown on the modem under admin username. it is showing incorrect password or locked due to multiple tries. I tried hard resetting too but not working either.Can someone guide me on how to setup the wifi config ? also looks like the device is out of warranty period for free support.

I am trying to change the password and it asks for “old password”. I assumed this was the word “password” that I used to login in under “admin”.  When I fill in all the boxes and click “Apply” it says the old password is incorrect.  I tried entering the WIFI Security key of the unit and it didn’t like that either.  What is the old password?  Thanks.

Both ethernet interfaces on my SBG10 just quit working.  The Wifi, cable modem, and firewall components are still fine. I’ve swapped ethernet cables (they work fine with other devices), unplugged and re-plugged, and done a factory reset.  It seems like the Ethernet ASIC has failed. I’m covered under warranty until Mar of 24, so how do I get warranty support on this modem?

I am needing to port forward my router but its only letting me do certain ports and not others 

Buffering 

I’ve been having internet connection problems for 3 weeks. The SBG10 we have is at least 4-6 months old (from amazon--new) along with the coax cable. I’ve gone to my ISP numerous times with them always saying ‘it’s fine on our end’ but our connection continues to be spotty with internet going in/out and getting kicked off gaming servers all day.  Normal troubleshooting has already included checking cables, doing hard restarts of the entire modem, cables cables cables. The problem persists as my gaming computer and my roommates PS5 (both hard wired into the modem) get knocked out by the internet. I’m not very into modems but I am very frustrated and a bit tech savvy. I figured I can peek into the event log and create a constant ping in my cmd window. I found the event logs are relaying a “Loss of Sync” issue. The event logs are a bit behind but ARE showing that when I time out of constant connection in cmd, it shows up in the event logs shortly after as a Sync loss. 

I did a factory reset on my SBG10 but it did not reset the admin password back to admin. And I can’t find anyway to change it.  please advise.  

Have the SBG10 and downloaded the new surfboard app and the SBG10 is good but keep getting error code 0015-1805 in the app reset to factory and reinstalled the app same thing what is the solution 

try logging in to internet and get repeated ck password message 

What is the default password for an SBG10?

Every 15-30 min. modem/router keeps restarting itself. All lights goes off and starts the single light boot up. Comes up and works fine for 15-30 min and then restarts. Xfinity said to reach out to you.

Good Morning! I have an sbg10 that I installed in place of my xfi gateway. When I plugged it in, all devices worked fine.I went to bed and woke up the next morning to my phone and computers saying no internet connection available but it was connected to my arris network. I plug in my xfi gateway and the internet works, I plug in my arris and everytime now it says no internet connection but I can connect to the arris network.I had the modem for about 4 or 5 years now, never had a problem with it. I'm having g the issue now in a new place of residence. I guess it could have failed but is there anyway to run tests. I feel like it's a xfi issue like they have this modem locked out for some reason, is that a thing? Also...if I plug an ethernet cable into the modem and the TV, the ethernet connection does NOT work as well. Thabk you Jonathan

Cannot connect to 192.168.0.1 no matter what device I use.I just performed a factory reset on the router. I can connect to wifi using default SSID and Wifi security key. However not able to change them. Please help me how. the app doesn’t seem to work at all. It doesn’t even recognize that my device is connected to the router via wifi

I tried to change name and password on my SBG10 and now am locked out of the router ip how do I get back in?

My ARRIS SURFBOARD SG10 Modem no longer lights up or “turns on” when connected to a working power outlet with the correct plug and source following a power outage and xfinity network interruption. I don’t understand if the modem should just be trashed and I purchase another or if there is still hope for troubleshooting. Please send advice! 

My aris surfboard sbg10 suddenly stopped working, it’s hot to the touch and won’t reboot

Hello, it seems our newly activated SGB10 is connected to xfinity and working fine on their end. It allows web browsing on google chrome but no apps or devices can connect. Does anyone know how to fix that? Xfinity is adamant that it's a problem with the modem itself.-J

The lights in the modem are on my internet keeps disconnecting. Provider said call you to test modem

How to change to Bridge Mode? 

Tried google and tried the manual and have not yet found a satisfying answer.  I have a limited amount of data from my ISP and my kids will stream all day every day if I let them, I don’t want to blacklist their devices, or even put timelimits on them I would like to throttle their data so they stream in lower quality and use less data.  I have not been able to find any sort of QoS or throttling settings in the Arris SBG10 UI.  Any Ideas? Thanks!

I activated the modem and confirmed it’s activation with my ISP but i still keep getting a Error Code 0000-1614? Did I screw up somewhere or?

I'm trying to change my wifi password (I am not trying to change it from the default. I'm trying to change it from an already set password that I know, and I am the account holder of). How do I do this? I have the surfboard app but it's asking me for the username and password and I'm not sure what that is. I've tried the default "admin" and "password" and I get an error message. I've tried going to the number thing in the URL and it won't let me log in there either. My roommate has not been paying rent or utilities and so I'm really trying to make sure he doesn't have access to the wifi he's not paying for.

The SBG 10 spec says that I should have download speeds up to 686 MB per second, and Comcast says that my modem is an SBG1000 and incompatible with 75 MB per second. What's the deal? Is there a problem with Comcast or with my modem? I use a VPN. Does this create a problem?