SBG8300

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® AC2350 Router

  • 265 Topics
  • 686 Replies

265 Topics

C
The Many
CCamp30The Many
asked in SBG8300

SBG8300 Internet cuts out randomly for seconds or minutes

I currently have the SBG8300 and I have Optimum ISP. I have had optimum for years now, but I recently moved across the state. I didnt have any problems before I moved, the internet went out maybe 5 times in 2 years, but ever since I moved it happens multiple times a day.  It happens randomly, and It is only out for a couple seconds or minutes max. It is wifi and ethernet. I have 450mbps down and 40 up, and I have 2 pcs on the internet gaming. Both pcs disconnect at the same time and come up at the same time so I know its not PC related. Things I have tried:  - new ethernet cable - resetting internet (button on back of router) - factory resetting internet (both holding button on router and through network webpage) - unplugging router from wall and waiting I am putting in a ticket with Optimum tomorrow to see if they know what is going on. I have searched the web for countless hours and have found no fix. Everytime I think its fixed it toys with me and works for a few hours or all day wi

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VIP
1 month ago
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pbrus1The Many
asked in SBG8300

All the devices connected automatically from 2.4g to 5g - SBG8300

So I can get some of my devices connected (online) because some of my devices all of a sudden switched to the 5G network from the 2.4. Like the phone got on the 5G and maybe a couple of othet things and then some I had to put the password I. For them to get online on the 5G. But I still have devices like a Yale door lock/bridge  and 2 outside security cameras that aren’t working. I found out it’s because they will not use the 5G. I tried to go back in like I was encouraged to do and get my phone temp onto the 2.4 just to be able to connect those and then  they’d work on that and my phone could go back on 5G. . So  since zoning my own Arrus Modem which is a SBG8300, my internet company was not able to do much for me. They said I needed to contact Arris and tell them that I needed to have the 2.4 and the 5 two separate things, and I which accidentally clicked out of that chat and forgot the exact tech terminology. Something about they would need the gateway and the password. That what I

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1 month ago
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straygolemThe Many
asked in SBG8300

SBG8300 fixes for rubber banding and call problems

Restarting modem, pc does not work, the problem is getting progressively worse, and app does not change settings.

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plemans
Legends
1 month ago
K
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kraum1The Many
asked in SBG8300

Connecting an HP 8720 Printer -

I have tried unsuccessfully to connect my HP 8720 printer to my Arris 8300 modem/router. I’ve tried the usual turn off/on router, printer in the various sequences. I can see all of the router connections, but not the main one, which I renamed and re-passworded.  Thanks in advance for your help. 

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VIP
1 month ago
M
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maricela3The Many
asked in SBG8300

SBG8300 No internet and unable to access GUI

Hi! I’m having issues connecting to the internet with my SBG8300. After losing power the online LED turns on but the WiFi LED will not turn on. I’ve power cycled multiple times. Tried plugging into a power strip and directly to the wall. I’ve tried to factory reset but cannot connect via the web interface. I tried to console into the Ethernet port and still the web interface would not work. I have called my provider and they also cannot communicate with my SBG8300. Any other suggestions? 

1
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2 months ago
J
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jph57The Many
asked in SBG8300

SBG8300 firmware version

Mr. Moderator, before you tell me the SBG8300 firmware update is pushed out by the ISP, please be aware I have read the other posts on this issue, I have just got off the phone with Xfinity, and they say it has to come from Arris.  Regardless of who it comes from, please, just inform me and your every loving public what the latest firmware version number might be.  I have 01.02.078.04.NCS.  I saw that in an earlier post, but nobody answered the question.  Maybe it is time for the consumers to know the magic number.  I’m not asking to download it myself, just want to know if I need to push Xfinity for a newer version.I have issues with parental controls giving me “Operation Failed” errors when I try to add, edit, or delete items.  I’m not tech savvy and not sure firmware is the issue. I tried to reset the SBG8300, but it did helped. Parental controls work on some of my devices, but never seem to work on my son’s school issued Chromebook. One other question, as long as I have your eyebal

1
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2 months ago
D
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dyouThe Many
asked in SBG8300

Extremely slow Wi-Fi- SBG8300

I just bought a SBG8300 to replace my old cable model and netgear nighthawk ac1900.  performance of the new arris modem/router is very disappointing.   I get 450mbps right next to the router,  60-80mbps 20-25 feet away,  and 0-20 mbps 30 feet away.   that’s far worse that the nighthawk that’s nearly 10 years old.  is there anything I can do to improve wifi signal strength or it’s just the way the SBG8300 is?

5
plemans
Legends
2 months ago
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SpiderWebsThe Many
asked in SBG8300

Can't View Information on Port Forwarding Page

I have owned this SBG8300 for a couple of years now and ever since the day I set it up, I have not been able to actually see the ports forwarding details for any ports that have been previously setup. The screenshot bellow shows exactly what I am ever shown when accessing this page. I am able to add ports to be forwarded but I have no idea how to ever disable or edit them once they’ve been added since the information isn’t displayed regarding the current forwarded ports, even though they do exist.. It’s also important to mention that I have even tried using both of the Android apps that are on the marketplace and provided by Arris and I was unable to see the currently set ports being forwarded on there either.  Software:Software Image Name:AR01.01.139_050119_701.NCS.10Firmware Version:01.01.139.NCSRDK-B-LLC:rdkb-2.1-20161219SDK:7.0Wi-Fi Driver:4.6.92.8.26.0Hardware:Model:SBG8300Vendor:ARRIS Group, Inc.Hardware Revision:6 ----------I would greatly appreciate any suggestions or solutions

5
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2 months ago
J
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JOYSAHThe Many
asked in SBG8300

I bought SBG8300, is it compatible with TP link AC 1750?

Is TP Link compatible with SBG8300?TP Link AC 1750 wireless.purchased to get rid of Xfinity rental modem.I have 4 computers, 3 TVs, tablets and phones. All devices are operating unconnected to modem/ wi fii need to know if they are compatible and is this device going to operate all my computers and devices with adequate speed.  If so, I need step by step instructions to install.

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J
The Many
2 months ago
H
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Hlucas5The Many
asked in SBG8300

won't connect to blink camera- SBG8300

I have the SBG8300-89A5-5G modem. I set up a new password and it connects (usually) with all my devices. However, it will not connect to my blink camera. When I try, blink says the password isn’t correct (it is I have checked it numerous times and it matches what I have it set as). This hasn’t been a problem with my old modems. I have tried to reset the modem and the blink camera. It will still not connect. Very frustrating!!  Help!

3
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2 months ago
EvelKnievel
The Many
EvelKnievelThe Many
asked in SBG8300

sbg8300 Modem works router doesn't?

Activated this thru my internet provider, he says he sees it connected and all looks good to him, but neither a wired connection or wireless works. Can access webpage when wired with a designated ip. Cant access using auto ip. No wireless devices will connect. Wired device using designated ip will only get you to device webpage, no place else. The wireless networks are broadcasting, and accept password but dont connect.

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2 months ago
A
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allenrThe Many
asked in SBG8300

DHCP Server stops working until disabled and re-enabled SBG8300

I have to disable and enable the IPv4 DHCP server to get it to hand out addresses at least once per week.  It’s been doing this since I bought it and installed it a month ago.  I disabled the IPv6 DHCP server, but that has not helped.  I tried to find how I upgrade the router, but I haven’t had any luck finding that.  Here’s the version on it now:Software Image Name:AR01.02.078.04_092820_711.NCS.10Firmware Version:01.02.078.04.NCS

6
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VIP
2 months ago
O
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OhTink7842The Many
asked in SBG8300

SBG8300 firewall blocks access to external NAS

Hi All,I have a network created by a Arris SBG8300 modem/router. I am trying to access a remote Synology NAS running Plex on a DIFFERENT network. The SBG8300 firewall is blocking access to the remote NAS. I know this because.When I disable the firewall, all devices on the SBG8300 network can access the remote NAS and Plex server. When I access the remote NAS and Plex server from any other network, I can connect. The problem is definitely the SBG8300 firewall. So how configure the firewall to allow traffic through to the remote NAS and remote Plex? Thanks!

3
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VIP
2 months ago
B
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bsudykThe Many
asked in SBG8300

Can't Log In to Change Password on WiFi sbg8300

Some how my login password, which is password, expands to numerous ********** and will not allow me to change back to password. Tried clearing cache  etc but no lunch.  Need some help so I don't have to keep putting in default passwords for wifi access. Thanks,

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B
The Many
2 months ago
N
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Needhelpwithm0demThe Many
asked in SBG8300

New arris sbg8300 ethernet doesn't work

Brand new out of box and Ethernet ports do not work. They flash green during startup but then stay dark. I'm just going to return via Amazon if there's no real advice.  The WiFi is just fine. 

1
plemans
Legends
2 months ago
J
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JRSThe Many
asked in SBG8300

SBG8300 - Compatible Wi-Fi extender

I recently bought the Surfboad SBG8300. The WiFi signal is not great in various parts of the house. Is there a WiFi extender or a mesh system that is compatible with this modem/router? What should I add to the system to extend the WiFi signal? Thank you!

3
plemans
Legends
2 months ago
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The Many
stellamiaThe Many
asked in SBG8300

Green Screen or Buffering on Streaming Services - SBG8300

First of all, my speed test only shows 60 for download. That may be the problem? But I have an SBG8300, and I'm only getting sound on all my streaming services. The picture is black and buffering on Netflix. On Hulu and Peacock, I get sound, but the screen is green. Anybody ever have this problem or know how to fix it? I already restarted the modem. This problem is in my new TV. Old TV doesn't have this issue. On the TV with the problem, the home screens on all streaming services are good and clear.

1
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The Many
2 months ago
S
The Many
SRodriguez77The Many
asked in SBG8300

SBG8300 intermittent internet connection

I purchased a new SBG8300 from Amazon a little over a month ago and it had been working fine. Last week the wifi connection started dropping out. Devices wouldn’t stay connected. It turned out that one of the issues was with my service provider. Their issue was all fixed on Friday and they even let me use one of their routers over the weekend to ensure everything stayed connected correctly. Now I have switched back to the SBG8300 and added the same ssids as before. Hardwired devices work as they should. 5G WiFi devices stays connected 90% of the time. 2.4G WiFi devices will not connect at all. The 2.4G ssid continually goes in and out back to back and never lets anything connect and even when it does, it doesn’t have internet access. I also had an issue with devices auto connecting even though the ssid/password are exactly the same as before. This is a continuing issue after multiple power cycles and factory resets. What could be the issue? 

1
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2 months ago
T
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tvr4The Many
asked in SBG8300

backup settings for SBG8300

I just setup the SBG8300 and now that I have the device configured I was wondering if there was a way to backup the settings just in case ?

2
T
The Many
2 months ago
D
The Many
DougEFreshThe Many
asked in SBG8300

Password change attempt on SBG8300

The http://192.168.0.1 will not connect. It’s as if it does not exist. I finally was able to go to another webpage while looking for entry, (SBG8200), finding an SBG8300 access page beneath & accessed the numbers above, with https:// Redirect. I clicked the box “Proceed”, the page says “502 Bad Gateway. Certificate verify failed: self signed certificate in certificate chain”. Why doesn’t your own (ARRIS) web pages work??? Remind me again why I spent my money to not have access to my Surfboard???

1
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2 months ago
H
The Many
HkgsurfThe Many
asked in SBG8300

boosters? sbc8300

should I use a booster with my 8300 and if so, any model recommendations?  2nd floor of home has slower internet 

1
plemans
Legends
2 months ago
G
The Many
GaulrappsThe Many
asked in SBG8300

Trying to connect GUI web portal...Arris SBG8300

I’m trying to connect my tv to this new modem I purchased...following the instructions in the book..using the 192.168.0.1 was able to rename it but then it kicked me out and can’t get back to where I was and none of the passwords work.  Please help. 

2
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2 months ago
J
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JmastrionThe Many
asked in SBG8300

internet keeps going in and out on SBG8300

Over the last couple days, my internet keeps going in and out. I had cox come out and they tested everything on their end and said nothing is wrong. Being that my modem is less than 2 years old, he thought maybe it hasn’t been updating. How can I check on this? 

1
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2 months ago
S
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SSVASQUEZ1750The Many
asked in SBG8300

SBG8300 NOT CONNECTING with internet

I've unplugged all cables from and power cord from modem. The blue online comes immediately on, but will not show reading for Wifi.. any ideas?

4
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VIP
2 months ago
D
The Many
dangles1The Many
asked in SBG8300

Cannot login to SBG8300

Trying to login to my SBG8300 and get ALERT Operation Failed. Called Tech Support and they said my warranty has expired but if I wanted support I would have to get a warranty.

2
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VIP
2 months ago
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