DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router
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Was told by Arlo must do the following to the modeminstall network monitoring tool dhcp and dns fixation removal of old network configuration and reconfigure network optimization right firmwear assignment to router Computer and network cleanuparlo has not been helpful in getting a he cameras to work
We purchased an SBG8300 modem/router approximately a year and a half ago. Since we’ve had it, we haven’t had a month go by that the modem doesn’t lose network connection, reboot, lose network connection, & reboot numerous times before working again. There’s no rhyme or reason as to when it occurs (morning, afternoon, evening) and it affects every device connected to it. We’ve tried various things to solve the issue but it keeps occurring.I’ve had Xfinity come out to check it but they can’t find any issues. I’ve reset the modem on several occasions and even changed the network names but that hasn’t helped. I’ve changed out the coax cable to the modem & I even replaced all of the Ethernet cables going to and from the modem but no luck. I just recently stumbled upon the QAM Upstream Power Level solution. However, when I log into the modem settings, from what I can see, according to my research information, the power levels seem completely fine. I’ve attached 4 screenshots from th
Just bought the modem and tried to set it up with Xfinity. The WiFi is connecting fine, but I can’t access the network. I think the password is incorrect. Please advise.
I need some help troubleshooting the wireless my SBG8300. My wifi is dropping out daily and sometimes multiple times a day. For a connected device, the wifi will stop working. Sometimes the device will show connected with no internet and sometimes it will drop the connection. Sometimes the SSID is still visible but devices are unable to connect. Sometimes the SSID is not visible. Once I reboot the modem, all wifi radios are working again. This has been happening for months but more frequent recently.I have a 2.4gz radio set up, I have a 5ghz radio set up and I have a 2.4ghz isolated guest network set up. Sometimes the 5ghz radio will stop working and the others will continue to work. Sometimes the 2.4ghz radio will stop working and the other will work and sometimes all the radios stop working.I have tried all the steps located here: General FAQs: SBG8300: Troubleshooting Intermittent Wi-Fi Connections (salesforce-sites.com)I have also tried changing the wireless channels.I have tried m
I bought the SBG8300 about a year ago and hooked it up to my existing Google Nest wifi bundle (which includes a router and two access points). The Google nest was hooked up to my previous Verizon router with no problems. A year ago we switched to XFinity and that is when the issues began, just not that often, until now. On occasion this past year, we have had wifi issues connecting to the Google nest. But over the past few weeks, it has been a non stop problem. One of the access points keeps going offline. I have tried cycle powering them down and then up and that works for a little while, before one of the points goes offline again. I’m thinking maybe this is a configuration issue between these devices?I saw the article about setting up the SBG8300 in bridge mode, but I also saw this statement:“Setting the SBG8300 in Bridge mode disables the router” Dumb question, but don’t I need a router? I know the Google nest has a router as the primary, but my internet cable input is going into t
I am currently using 1G service from Xfinity but will be switching to Quantum fiber next week - that will entail using a mesh network they will install and my Arris wifi cable modem will no longer work with the fiber service. I’ve been using a wired connection for my office computer and wanted to see what will change when it goes to a wireless (mesh) network after the fiber is installed. So, I ran some tests comparing the wired and wireless speeds from my current SBG 8300 cable modem.What I see is that I get 924/42 speeds from the wired connection and 380/41 from the wireless connection. The wireless test is using the 5G connection with my computer sitting 6 feet from the modem and no other devices currently being used. I also tested my speed in my basement using the 5G network and it also shows around 400/40. Presumably the 5G connection should be getting about double that - and I do get double with the wired connection. So, my question is why the wireless connections are so muc
My slow speed internet lost wi if connection with devices in the house but high speed devices continued to remain connected after an internet and power outage. I tried reentering WiFi passwords on the slow devices no luck. I logged on to surfboard app and toggled bridge mode. Now all devices connect on to the WiFi signal in the house but are no longer connected to the internet. How do I reset modem/ router to factory settings without bridge mode. Surfboard internet location 192.168.0.1 no longer works.
I bought an SBG8300 to replace the cable provider modem. I also have an eero wifi network. I started having issues and was advised to place the 8300 in bridge mode. I did that and all hell broke loose as my eero network was no longer recognized. I had to disable bridge mode on the router before things started working again. Any thoughts would greatly be appreciated
I got a SBG8300 and I reset it cause it was running slow and now it’s stuck on the blue light and it don’t even let me reset it again. I unplugged it overnight and still the same thing. Any help would be appreciated.
Replacing an older modem/router that was continuously dropping the connection. I finally got the connection to work, but now I can not get access to the gateway to rename the hardware or to change passphrases. Does this require a factory reset?
I installed the SBG8300 modem/wifi router yesterday. Connected devices are working great. I logged in the GUI and can see the connected devices, nevertheless the iPhone app shows “00” devices. I have restarted the modem and it does not fix the issue. What is interesting is that the web GUI shows all the connected devices, but not the iPhone app
Why do my SBG8300 Cable Modem & Wi-Fi- Router keeps disconnecting from my internet???
I need to replace the ac adapter for the sbg 8300, but the materials that came with the modem/router don’t say what the device’s rated voltage and current are. Seems like the ac adapter would need to be 12 volts and 2 amps, but I used an ac adapter with those specs with this device and that adapter got fried and stopped working. Is there more information I need to select the right adapter? Can someone please confirm the ac adapter and/or voltage and current specs for the sbg8300 so I can make sure to order the correct replacement? Looks like Arris doesn’t offer ac adapters, just uses third-party ones. I want to make sure it’s compatible and pricing and info for ac adapters is all over the place and inconsistent. Please help!
I know the SBG8300 is an older unit, but it has served me well for several years.It is powered via a large APC UPS so it is not connected directly to utility AC.I hard-wire (ethernet cable) my modem->desktop to maximize internet performance (Xfinity).Event: I was working online during a thunderstorm with LOTS of lightening. In a moment, my internet connection failed. I looked at my modem and it was DARK. My UPS was nominal and my desktop and other accessories were operating normally.I tried unplugging the Arris modem and waited 30 seconds to reboot. Immediately upon restoring power to the modem I noticed BOTH BLUE lights blink 5 times then the modem went dark again. I tired a hardware reset (small hole in back of unit) and received the same result. I tried unplugging then restoring power again and got the 5 blue blinks then dark again.An exhaustive search for this troubleshooting indication was fruitless.I suspect an electrical surge found its way up the COAX cable which fried the m
My modem router connects to 2 different SSIDs: SB8300-BBB and SB8300-BB8? There something wrong with this model. Do I need to change it?
I have the ability to connect to the wifi but there is no internet access, the apartment complex gave me this modem and said this was all i needed but idk what else to do to connect to it
We just got fiber through Frontier. Can the SBG8300 be used as just a WiFi router?
