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SBG8300

SBG8300

DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router

341 Topics
866 Replies

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341 Topics

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TomAngelThe Many

asked in SBG8300

extender to connect with SBG8300

I have an Arris SBG8300. What make and model extender should I buy?

1611

6 months ago

MichaelmicThe Many

asked in SBG8300

arris sbg8300 intermittent internet connection

I bought a new arris sbg8300 modem. When using it every 48 hours it disconnects the internet the light is still green and I have to unplug and plug the modem back to work again. It disconnects exactly same time all the time. I was thinking because on my arris app there is zero my devices connected, it thinks nothing is on so it stop connecting. I can’t add any devices on the app because are no choices to add my devices. When logging on arris on my computer it show what is connected. I rest the modem and that didn’t work. Any idea?

1294

6 months ago

anirbanmoitraThe Many

asked in SBG8300

Showing 0 Device connected to SBG8300 Modem-Router

I have connected multiple devices to the Modem/Router combo that I bought recently. But the app is showing 0 devices connected. Is there anything I am missing to setup?

1113

6 months ago

mkotlerThe Many

asked in SBG8300

SBG8300 remote management

How can I remote manage my SBG8300? It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP. Even the Arris app on my phone fails to find it.

1753

6 months ago

mkotlerThe Many

asked in SBG8300

SBG8300 no longer works with xFinity

As with other posts, I am reporting the same now. I’ve had the modem working fine for almost 3 years and suddenly, it stopped working correctly. As I am technical, I looked at everything and noticed it was no longer receiving a WAN IP, therefore, either the DHCP functionality on the modem is failing or DHCP server at XFinitity is having issues. Talking to Xfinity support is a waste of time because they are Tier 1 ppl and only run Layer 1 tests.If I reboot it, it sometimes works, sometimes not. When it does work, I may be good for less than 24 hrs before it starts acting up again.I almost feel like this is some sort of scam to get people to rent their modems.Is there any troubleshooting I could do regarding the DHCP issue? Packet captures?

2542

6 months ago

RickC1The Many

asked in SBG8300

2,4ghz network not visible on sbg8300

SBG8300, the 2.4ghz network is not visible to devices. Admin page says it's online. Have rebooted several times without luck. Have not factory reset yet. Any recommendations, ideas?

571

6 months ago

240sxracnThe Many

asked in SBG8300

Warranty Expired on SBG8300

I checked the warranty of my SBG8300 and it says it is expired. How can that be when it hasn’t been activated yet? When does the warranty period start?

441

7 months ago

Franklin HarwoodThe Many

asked in SBG8300

SG8300 not accepting captcha codes on the settings page.

I'm trying to raise the firewall security level and the captcha codes I enter are not being accepted so that the router will let me save the new settings. It just keeps feeding me new ones. Some are hard some are easy. I’ve tried upper case, lower case, spaces between characters. Nope. I’m probably up to 30+ attempts now.

312

7 months ago

BigBug35The Many

asked in SBG8300

SBG8300 compatible with windows 11

Is my SBG8300 compatible with Windows 11?

311

7 months ago

JohnsonjThe Many

asked in SBG8300

Initial login not working not SBC app or GUI web portal on SBG8300

I just recently purchased SBG8300 i am connected to the internet on it. However, i cannot get into the modem settings to set the rest up. Neither the mobile app nor the internet page will accept the admin and password defaults. any help would be appreciated!

2762

7 months ago

Jeff mourasThe Many

asked in SBG8300

SBG8300 - connected devices are not listed on SBC app.

When I open the surfboard central app it shows zero devices connected. I know this not to be true because every thing is connected.

1961

7 months ago

ThechapsThe Many

asked in SBG8300

modem not working - SBG8300

Modem under warranty. Modem not connecting to internet

481

7 months ago

Frank151The Many

asked in SBG8300

SBG8300 MAC Filtering Not Working

I setup WiFi MAC filtering on my SBG8300 when I got it a year ago. I manually added my device MAC’s and set to Allow. From what I understand, it should only allow those listed devices to connect to my WiFi with WiFi password and no other devices should be able to connect even with correct password. I discovered that devices not on the allow list are able to connect with the password. I tried setting the list to Deny, save settings, my device MAC’s in the now Deny list could still connect to Wifi. I have had the guest networks disabled since I got it. So the MAC filtering feature seems to be not working at all no matter how its set. Is there another setting somewhere that could be conflicting? I would rather not do factory reset, takes long time to setup this router and can’t save config.

271

7 months ago

theoldwizard1The Many

asked in SBG8300

My internet provider can not make my internet connection work until (hopefully) Monday (today is Friday). When I try to login to the SBG300 using either Chrome or Edge at address 192.168.0.1, I am told that it is an “insecure connection” and it tries to re-route me through an remote internet page. Of course this fails because I have no internet connection !I would like to configure the WiFi and Router without the internet connection BEFORE MONDAY !Is this possible.I have rebooted and reset the modem multiple time. Don’t waste your keystrokes telling me to do this again !

793

7 months ago

SilasfsfThe Many

asked in SBG8300

WIFI network name for sbg8300

How to create my own network name

682

7 months ago

dabx5The Certified

asked in SBG8300

Unique Connectivity Challenge - Help sbg8300

Hi All,I have a Surfboard SBG8300 with WiFi enabled. WiFi is bad in other areas of the property. Here is the challenge.i have quite a large property:SBG8300 is installed in a thermally controlled AV Room with A LOT of other equipment.All SBG8300 switch ports are in use 3 go to separate Cisco 28 port Switches to flood Ethernet across the property, the last Switch port connect to a Security NVR directly.i need to improve the WiFi signal from the SBG8300 to other areas of the property. I’m not sure if I should use the ARRIS SURFBOARD mAX 6e Mesh units maybe 2 or 4 and connect their Wan Ports back to the Cisco 28 port switches or do this some other way..I tried to do this with Apple Extreme Routers and put those in Bridge mode just to extend the 8300 WiFi but it causes me nothing but problems so right now those are paper weights. Looking for community guidance here. Thanks.

1747

7 months ago

DmecThe Many

asked in SBG8300

SBG8300 Lost connection

I have Xfinity internet in PA and tonight at the same time, everything lost connection to the internet. My devices could still connect to the modem, but could not access internet. It has been raining, so I figured there must have been an xfinity outage. After reaching out, (and of course restarting the modem multiple times) they confirmed that there were no issues on their end and they were able to send “refresh signals” to my modem, but it still could not access internet. I upgraded about a year and a half ago and I still had my SBG10 laying around. So, while talking to xfinity customer support, I was able to activate that modem and sure enough, that one works fine. No issues. I have had no issues with the SBG8300 in almost a year and a half until today. What could be the problem here??

1684

7 months ago

milzThe Many

asked in SBG8300

wifi set up for ps4 with sbg8300

Sbg8300 set up for ps4

351

8 months ago

Bgar477The Many

asked in SBG8300

no internet and unable to access SBC app on SBG8300

The Arris router is not getting internet from xfinity. Try to use the app and is not working.

1411

8 months ago

Sarge0512The Many

asked in SBG8300

Blinking green- No Wi-Fi internet on sbg8300

Modem is activated, I get internet with ethernet but no wifi sbg8300

1291

8 months ago

NatedizzleThe Many

asked in SBG8300

Wi-Fi Led light is not led up on SBG8300

Online light green no WiFi light why

Can I connect a range extender to an SBG8300 modem/router by enabling bridge mode?

I bought a simple range extender. Can I use it without switching to bridge mode? Why can’t I find it in my network? Thanks for any help you can offer.

1531

8 months ago

kinmanThe Many

asked in SBG8300

Guest wifi faster than default network on SBG8300

I just activated an SBG8300 and accepted the defaults. On the default network, I’m getting 60Mbps download. On the guest network, I’m getting 300 Mbps. What’s the difference between the two, and is there any harm in using the guest network?

1785

8 months ago

NewuserThe Many

asked in SBG8300

community vs Surfboard manager on Sbg8300

I created a surfboard manager account with a different email, is it the same as this account?

301

8 months ago

John8789The Many

asked in SBG8300

Trying to activate the modem - SBG8300

I have the SBG8300 and I’m trying to activate modem but I don’t have a Ethernet port on my laptop.

1171

8 months ago

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