SBG8300

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® AC2350 Router

  • 266 Topics
  • 690 Replies

266 Topics

M
The Many
mkotlerThe Many
asked in SBG8300

SBG8300 remote management

How can I remote manage my SBG8300?  It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP.   Even the Arris app on my phone fails to find it.

3
S
VIP
17 hours ago
A
The Many
anirbanmoitraThe Many
asked in SBG8300

Showing 0 Device connected to SBG8300 Modem-Router

I have connected multiple devices to the Modem/Router combo that I bought recently. But the app is showing 0 devices connected. Is there anything I am missing to setup?

0
A
The Many
1 day ago
M
The Many
mkotlerThe Many
asked in SBG8300

SBG8300 no longer works with xFinity

As with other posts, I am reporting the same now. I’ve had the modem working fine for almost 3 years and suddenly, it stopped working correctly.  As I am technical, I looked at everything and noticed it was no longer receiving a WAN IP, therefore, either the DHCP functionality on the modem is failing or DHCP server at XFinitity is having issues.  Talking to Xfinity support is a waste of time because they are Tier 1 ppl and only run Layer 1 tests.If I reboot it, it sometimes works, sometimes not. When it does work, I may be good for less than 24 hrs before it starts acting up again.I almost feel like this is some sort of scam to get people to rent their modems.Is there any troubleshooting I could do regarding the DHCP issue? Packet captures?

2
M
The Many
1 day ago
R
The Many
RickC1The Many
asked in SBG8300

2,4ghz network not visible on sbg8300

SBG8300, the 2.4ghz network is not visible to devices. Admin page says it's online. Have rebooted several times without luck. Have not factory reset yet. Any recommendations, ideas?

1
S
VIP
2 days ago
2
The Many
240sxracnThe Many
asked in SBG8300

Warranty Expired on SBG8300

I checked the warranty of my SBG8300 and it says it is expired. How can that be when it hasn’t been activated yet? When does the warranty period start?

1
S
VIP
4 days ago
F
The Many
Franklin HarwoodThe Many
asked in SBG8300

SG8300 not accepting captcha codes on the settings page.

I'm trying to raise the firewall security level and the captcha codes I enter are not being accepted so that the router will let me save the new settings. It just keeps feeding me new ones. Some are hard some are easy. I’ve tried upper case, lower case, spaces between characters. Nope. I’m probably up to 30+ attempts now.

2
F
The Many
5 days ago
B
The Many
BigBug35The Many
asked in SBG8300

SBG8300 compatible with windows 11

Is my SBG8300 compatible with Windows 11?

1
S
VIP
6 days ago
L
The Many
ladygraceThe Many
asked in SBG8300

ARRIS Surfboard SBG8300-RB no internet access

No connectivity issues until a big storm rolled through. My Alexa alarm went off in the morning and I couldn’t turn it off by talking to it so I went over to unplug and noticed it had no internet connection. When I got home later that day still no internet. I unplugged it for 30 seconds, nothing. Then again for 2 minutes and nothing. I noticed the lights never blinked or changed colors. They both are solid blue when plugged in, off when unplugged then right back to solid blue as soon as I plug it back in. I tried doing a hard reset and it won’t even respond to me pushing the reset button for 10 seconds or 30 seconds. Any ideas or suggestions appreciated! 

3
S
VIP
6 days ago
J
The Many
JohnsonjThe Many
asked in SBG8300

Initial login not working not SBC app or GUI web portal on SBG8300

I just recently purchased SBG8300 i am connected to the internet on it. However, i cannot get into the modem settings to set the rest up. Neither the mobile app nor the internet page will accept the admin and password defaults. any help would be appreciated!

2
K
The Many
7 days ago
C
The Many
cinderjackThe Many
asked in SBG8300

SBG8300 - How to change the modem name and password

Hi, I have a new Surfboard sbg8300 modem. I have 20 renters who regularly connect to it. Rather than have to tell everyone the new modem name and password I’d love to be able to set it to what it used to be. How do I do so?

1
S
VIP
8 days ago
T
The Many
ThechapsThe Many
asked in SBG8300

modem not working - SBG8300

Modem under warranty. Modem not connecting to internet 

1
S
VIP
15 days ago
F
The Many
Frank151The Many
asked in SBG8300

SBG8300 MAC Filtering Not Working

I setup WiFi MAC filtering on my SBG8300 when I got it a year ago. I manually added my device MAC’s and set to Allow. From what I understand, it should only allow those listed devices to connect to my WiFi with WiFi password and no other devices should be able to connect even with correct password. I discovered that devices not on the allow list are able to connect with the password. I tried setting the list to Deny, save settings, my device MAC’s in the now Deny list could still connect to Wifi. I have had the guest networks disabled since I got it. So the MAC filtering feature seems to be not working at all no matter how its set. Is there another setting somewhere that could be conflicting? I would rather not do factory reset, takes long time to setup this router and can’t save config. 

1
S
VIP
15 days ago
T
The Many
theoldwizard1The Many
asked in SBG8300

Login to modem/router through INSECURE connection SBG8300

My internet provider can not make my internet connection work until (hopefully) Monday (today is Friday). When I try to login to the SBG300 using either Chrome or Edge at address 192.168.0.1, I am told that it is an “insecure connection” and it tries to re-route me through an remote internet page.  Of course this fails because I have no internet connection !I would like to configure the WiFi and Router without the internet connection BEFORE MONDAY !Is this possible.I have rebooted and reset the modem multiple time.  Don’t waste your keystrokes telling me to do this again !

3
S
VIP
16 days ago
S
The Many
SilasfsfThe Many
asked in SBG8300

WIFI network name for sbg8300

How to create my own network name

2
S
VIP
16 days ago
D
The Many
dabx5The Many
asked in SBG8300

Unique Connectivity Challenge - Help sbg8300

Hi All,I have a Surfboard SBG8300 with WiFi enabled. WiFi is bad in other areas of the property.  Here is the challenge.i have quite a large property:SBG8300 is installed in a thermally controlled AV Room with A LOT of other equipment.All SBG8300 switch ports are in use 3 go to separate Cisco 28 port Switches to flood Ethernet across the property, the last Switch port connect to a Security NVR directly.i need to improve the WiFi signal from the SBG8300 to other areas of the property. I’m not sure if I should use the ARRIS SURFBOARD mAX 6e Mesh units maybe 2 or 4  and connect their Wan Ports back to the Cisco 28 port switches or do this some other way..I tried to do this with Apple Extreme Routers and put those in Bridge mode just to extend the 8300 WiFi but it causes me nothing but problems so right now those are paper weights. Looking for community guidance here. Thanks. 

7
D
The Many
22 days ago
D
The Many
DmecThe Many
asked in SBG8300

SBG8300 Lost connection

I have Xfinity internet in PA and tonight at the same time, everything lost connection to the internet. My devices could still connect to the modem, but could not access internet. It has been raining, so I figured there must have been an xfinity outage. After reaching out, (and of course restarting the modem multiple times) they confirmed that there were no issues on their end and they were able to send “refresh signals” to my modem, but it still could not access internet. I upgraded about a year and a half ago and I still had my SBG10 laying around. So, while talking to xfinity customer support, I was able to activate that modem and sure enough, that one works fine. No issues.  I have had no issues with the SBG8300 in almost a year and a half until today. What could be the problem here??

4
S
VIP
1 month ago
M
The Many
milzThe Many
asked in SBG8300

wifi set up for ps4 with sbg8300

Sbg8300 set up for ps4 

1
S
VIP
1 month ago
B
The Many
Bgar477The Many
asked in SBG8300

no internet and unable to access SBC app on SBG8300

The Arris router is not getting internet from xfinity. Try to use the app and is not working. 

1
S
VIP
1 month ago
S
The Many
Sarge0512The Many
asked in SBG8300

Blinking green- No Wi-Fi internet on sbg8300

Modem is activated, I get internet with ethernet but no wifi sbg8300

1
S
VIP
1 month ago
N
The Many
NatedizzleThe Many
asked in SBG8300

Wi-Fi Led light is not led up on SBG8300

Online light green no WiFi light why

1
S
VIP
1 month ago
S
The Many
sackarooni1
asked in SBG8300

Can I connect a range extender to an SBG8300 modem/router by enabling bridge mode?

I bought a simple range extender. Can I use it without switching to bridge mode? Why can’t I find it in my network? Thanks for any help you can offer.

1
S
VIP
1 month ago
K
The Many
kinmanThe Many
asked in SBG8300

Guest wifi faster than default network on SBG8300

I just activated an SBG8300 and accepted the defaults. On the default network, I’m getting 60Mbps download. On the guest network, I’m getting 300 Mbps. What’s the difference between the two, and is there any harm in using the guest network?

5
K
The Many
1 month ago
N
The Many
NewuserThe Many
asked in SBG8300

community vs Surfboard manager on Sbg8300

I created a surfboard manager account with a different email, is it the same as this account?

1
S
VIP
1 month ago
L
The Many
lindsay62883The Many
asked in SBG8300

Unable to Add Device from surfboard app in Parental Controls - SBG8300

I am trying to set up Parental Controls through the SURFBoard Central App on my SBG8300. In My Experiences tab I have created a User Profile under Parental Control and when I move to +Add Device I see a selection of devices I can select.  When I select a device and click ADD DEVICE at the bottom it spools for a while and then clears the page, not adding the device.  It does this with every device on the list.  I cannot add any devices as it spools and then clears ever time.  Why is it spooling and what can I do to get a device added to the User Profile? 

5
S
VIP
1 month ago
J
The Many
John8789The Many
asked in SBG8300

Trying to activate the modem - SBG8300

I have the SBG8300 and I’m trying to activate modem but I don’t have a Ethernet port on my laptop. 

1
S
VIP
1 month ago
Terms & ConditionsCookie settings