Skip to main content

SBG8300

DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router

  • 354 Topics
  • 904 Replies
354 Topics
F
The Many
Frank151The Many
asked in SBG8300
SBG8300 MAC Filtering Not Working

I setup WiFi MAC filtering on my SBG8300 when I got it a year ago. I manually added my device MAC’s and set to Allow. From what I understand, it should only allow those listed devices to connect to my WiFi with WiFi password and no other devices should be able to connect even with correct password. I discovered that devices not on the allow list are able to connect with the password. I tried setting the list to Deny, save settings, my device MAC’s in the now Deny list could still connect to Wifi. I have had the guest networks disabled since I got it. So the MAC filtering feature seems to be not working at all no matter how its set. Is there another setting somewhere that could be conflicting? I would rather not do factory reset, takes long time to setup this router and can’t save config. 

291
S
Wi-Fi Warriors
9 months ago
T
The Many
theoldwizard1The Many
asked in SBG8300
Login to modem/router through INSECURE connection SBG8300

My internet provider can not make my internet connection work until (hopefully) Monday (today is Friday). When I try to login to the SBG300 using either Chrome or Edge at address 192.168.0.1, I am told that it is an “insecure connection” and it tries to re-route me through an remote internet page.  Of course this fails because I have no internet connection !I would like to configure the WiFi and Router without the internet connection BEFORE MONDAY !Is this possible.I have rebooted and reset the modem multiple time.  Don’t waste your keystrokes telling me to do this again !

833
S
Wi-Fi Warriors
9 months ago
S
The Many
SilasfsfThe Many
asked in SBG8300
WIFI network name for sbg8300

How to create my own network name

752
S
Wi-Fi Warriors
9 months ago
D
The Certified
dabx5The Certified
asked in SBG8300
Unique Connectivity Challenge - Help sbg8300

Hi All,I have a Surfboard SBG8300 with WiFi enabled. WiFi is bad in other areas of the property.  Here is the challenge.i have quite a large property:SBG8300 is installed in a thermally controlled AV Room with A LOT of other equipment.All SBG8300 switch ports are in use 3 go to separate Cisco 28 port Switches to flood Ethernet across the property, the last Switch port connect to a Security NVR directly.i need to improve the WiFi signal from the SBG8300 to other areas of the property. I’m not sure if I should use the ARRIS SURFBOARD mAX 6e Mesh units maybe 2 or 4  and connect their Wan Ports back to the Cisco 28 port switches or do this some other way..I tried to do this with Apple Extreme Routers and put those in Bridge mode just to extend the 8300 WiFi but it causes me nothing but problems so right now those are paper weights. Looking for community guidance here. Thanks. 

1877
D
The Certified
9 months ago
D
The Many
DmecThe Many
asked in SBG8300
SBG8300 Lost connection

I have Xfinity internet in PA and tonight at the same time, everything lost connection to the internet. My devices could still connect to the modem, but could not access internet. It has been raining, so I figured there must have been an xfinity outage. After reaching out, (and of course restarting the modem multiple times) they confirmed that there were no issues on their end and they were able to send “refresh signals” to my modem, but it still could not access internet. I upgraded about a year and a half ago and I still had my SBG10 laying around. So, while talking to xfinity customer support, I was able to activate that modem and sure enough, that one works fine. No issues.  I have had no issues with the SBG8300 in almost a year and a half until today. What could be the problem here??

1684
S
Wi-Fi Warriors
9 months ago
M
The Many
milzThe Many
asked in SBG8300
wifi set up for ps4 with sbg8300

Sbg8300 set up for ps4 

371
S
Wi-Fi Warriors
9 months ago
B
The Many
Bgar477The Many
asked in SBG8300
no internet and unable to access SBC app on SBG8300

The Arris router is not getting internet from xfinity. Try to use the app and is not working. 

1431
S
Wi-Fi Warriors
9 months ago
S
The Many
Sarge0512The Many
asked in SBG8300
Blinking green- No Wi-Fi internet on sbg8300

Modem is activated, I get internet with ethernet but no wifi sbg8300

1341
S
Wi-Fi Warriors
9 months ago
N
The Many
NatedizzleThe Many
asked in SBG8300
Wi-Fi Led light is not led up on SBG8300

Online light green no WiFi light why

321
S
Wi-Fi Warriors
9 months ago
S
The Many
sackarooni1
asked in SBG8300
Can I connect a range extender to an SBG8300 modem/router by enabling bridge mode?

I bought a simple range extender. Can I use it without switching to bridge mode? Why can’t I find it in my network? Thanks for any help you can offer.

1631
S
Wi-Fi Warriors
9 months ago
K
The Many
kinmanThe Many
asked in SBG8300
Guest wifi faster than default network on SBG8300

I just activated an SBG8300 and accepted the defaults. On the default network, I’m getting 60Mbps download. On the guest network, I’m getting 300 Mbps. What’s the difference between the two, and is there any harm in using the guest network?

1875
K
The Many
10 months ago
N
The Many
NewuserThe Many
asked in SBG8300
community vs Surfboard manager on Sbg8300

I created a surfboard manager account with a different email, is it the same as this account?

311
S
Wi-Fi Warriors
10 months ago
J
The Many
John8789The Many
asked in SBG8300
Trying to activate the modem - SBG8300

I have the SBG8300 and I’m trying to activate modem but I don’t have a Ethernet port on my laptop. 

1201
S
Wi-Fi Warriors
10 months ago
P
The Many
Pwbdoc3The Many
asked in SBG8300
Changing wifi password on sbg8300

I have 2 houses. I bought a SBG8300 for one of the homes in January of 2024. It works great so I bought a second SBG8300 for my other home March 1st. It works fine but I want to change the password and am having trouble figuring out how to do it. I have surfboard manager from the first modem but cant log in.

1351
S
Wi-Fi Warriors
10 months ago
C
The Many
CCamp30The Many
asked in SBG8300
SBG8300 Internet cuts out randomly for seconds or minutes

I currently have the SBG8300 and I have Optimum ISP. I have had optimum for years now, but I recently moved across the state. I didnt have any problems before I moved, the internet went out maybe 5 times in 2 years, but ever since I moved it happens multiple times a day.  It happens randomly, and It is only out for a couple seconds or minutes max. It is wifi and ethernet. I have 450mbps down and 40 up, and I have 2 pcs on the internet gaming. Both pcs disconnect at the same time and come up at the same time so I know its not PC related. Things I have tried:  - new ethernet cable - resetting internet (button on back of router) - factory resetting internet (both holding button on router and through network webpage) - unplugging router from wall and waiting I am putting in a ticket with Optimum tomorrow to see if they know what is going on. I have searched the web for countless hours and have found no fix. Everytime I think its fixed it toys with me and works for a few hours or all day wi

2681
S
Wi-Fi Warriors
10 months ago
P
The Many
pbrus1The Many
asked in SBG8300
Nothing brinen really. I just need help with something specific

So I can get some of my devices connected (online) because some of my devices all of a sudden switched to the 5G network from the 2.4. Like the phone got on the 5G and maybe a couple of othet things and then some I had to put the password I. For them to get online on the 5G. But I still have devices like a Yale door lock/bridge  and 2 outside security cameras that aren’t working. I found out it’s because they will not use the 5G. I tried to go back in like I was encouraged to do and get my phone temp onto the 2.4 just to be able to connect those and then  they’d work on that and my phone could go back on 5G. . So  since zoning my own Arrus Modem which is a SBG8300, my internet company was not able to do much for me. They said I needed to contact Arris and tell them that I needed to have the 2.4 and the 5 two separate things, and I which accidentally clicked out of that chat and forgot the exact tech terminology. Something about they would need the gateway and the password. That what I

852
S
Wi-Fi Warriors
10 months ago
S
The Many
straygolemThe Many
asked in SBG8300
SBG8300 fixes for rubber banding and call problems

Restarting modem, pc does not work, the problem is getting progressively worse, and app does not change settings.

666
plemans
Juggernaut
10 months ago
K
The Many
kraum1The Many
asked in SBG8300
Connecting an HP 8720 Printer -

I have tried unsuccessfully to connect my HP 8720 printer to my Arris 8300 modem/router. I’ve tried the usual turn off/on router, printer in the various sequences. I can see all of the router connections, but not the main one, which I renamed and re-passworded.  Thanks in advance for your help. 

682
S
Wi-Fi Warriors
10 months ago
M
The Many
maricela3The Many
asked in SBG8300
SBG8300 No internet and unable to access GUI

Hi! I’m having issues connecting to the internet with my SBG8300. After losing power the online LED turns on but the WiFi LED will not turn on. I’ve power cycled multiple times. Tried plugging into a power strip and directly to the wall. I’ve tried to factory reset but cannot connect via the web interface. I tried to console into the Ethernet port and still the web interface would not work. I have called my provider and they also cannot communicate with my SBG8300. Any other suggestions? 

1521
S
Wi-Fi Warriors
10 months ago
J
The Many
jph57The Many
asked in SBG8300
SBG8300 firmware version

Mr. Moderator, before you tell me the SBG8300 firmware update is pushed out by the ISP, please be aware I have read the other posts on this issue, I have just got off the phone with Xfinity, and they say it has to come from Arris.  Regardless of who it comes from, please, just inform me and your every loving public what the latest firmware version number might be.  I have 01.02.078.04.NCS.  I saw that in an earlier post, but nobody answered the question.  Maybe it is time for the consumers to know the magic number.  I’m not asking to download it myself, just want to know if I need to push Xfinity for a newer version.I have issues with parental controls giving me “Operation Failed” errors when I try to add, edit, or delete items.  I’m not tech savvy and not sure firmware is the issue. I tried to reset the SBG8300, but it did helped. Parental controls work on some of my devices, but never seem to work on my son’s school issued Chromebook. One other question, as long as I have your eyebal

7191
S
Wi-Fi Warriors
10 months ago
D
The Many
dyouThe Many
asked in SBG8300
Extremely slow Wi-Fi- SBG8300

I just bought a SBG8300 to replace my old cable model and netgear nighthawk ac1900.  performance of the new arris modem/router is very disappointing.   I get 450mbps right next to the router,  60-80mbps 20-25 feet away,  and 0-20 mbps 30 feet away.   that’s far worse that the nighthawk that’s nearly 10 years old.  is there anything I can do to improve wifi signal strength or it’s just the way the SBG8300 is?

5095
plemans
Juggernaut
10 months ago
S
The Many
SpiderWebsThe Many
asked in SBG8300
Can't View Information on Port Forwarding Page

I have owned this SBG8300 for a couple of years now and ever since the day I set it up, I have not been able to actually see the ports forwarding details for any ports that have been previously setup. The screenshot bellow shows exactly what I am ever shown when accessing this page. I am able to add ports to be forwarded but I have no idea how to ever disable or edit them once they’ve been added since the information isn’t displayed regarding the current forwarded ports, even though they do exist.. It’s also important to mention that I have even tried using both of the Android apps that are on the marketplace and provided by Arris and I was unable to see the currently set ports being forwarded on there either.  Software:Software Image Name:AR01.01.139_050119_701.NCS.10Firmware Version:01.01.139.NCSRDK-B-LLC:rdkb-2.1-20161219SDK:7.0Wi-Fi Driver:4.6.92.8.26.0Hardware:Model:SBG8300Vendor:ARRIS Group, Inc.Hardware Revision:6 ----------I would greatly appreciate any suggestions or solutions

875
S
Wi-Fi Warriors
11 months ago
J
The Many
JOYSAHThe Many
asked in SBG8300
I bought SBG8300, is it compatible with TP link AC 1750?

Is TP Link compatible with SBG8300?TP Link AC 1750 wireless.purchased to get rid of Xfinity rental modem.I have 4 computers, 3 TVs, tablets and phones. All devices are operating unconnected to modem/ wi fii need to know if they are compatible and is this device going to operate all my computers and devices with adequate speed.  If so, I need step by step instructions to install.

1045
J
The Many
11 months ago
H
The Many
Hlucas5The Many
asked in SBG8300
won't connect to blink camera- SBG8300

I have the SBG8300-89A5-5G modem. I set up a new password and it connects (usually) with all my devices. However, it will not connect to my blink camera. When I try, blink says the password isn’t correct (it is I have checked it numerous times and it matches what I have it set as). This hasn’t been a problem with my old modems. I have tried to reset the modem and the blink camera. It will still not connect. Very frustrating!!  Help!

2143
S
Wi-Fi Warriors
11 months ago
EvelKnievel
The Many
EvelKnievelThe Many
asked in SBG8300
sbg8300 Modem works router doesn't?

Activated this thru my internet provider, he says he sees it connected and all looks good to him, but neither a wired connection or wireless works. Can access webpage when wired with a designated ip. Cant access using auto ip. No wireless devices will connect. Wired device using designated ip will only get you to device webpage, no place else. The wireless networks are broadcasting, and accept password but dont connect.

2098
S
Wi-Fi Warriors
11 months ago
Terms & ConditionsCookie settings