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The Many
CarlaValaThe Many
asked in SB8200
surfboard sb8200 will not go online

surfboard sb8200 will not go online. Check the cables, powered it off and on again, contacted ISP there's no outage in my area. It just suddenly decided not to go online. The online light is flashing. It is less than 2 years old I purchased it in November of 2021. It's still under warranty but how do I know if the modem is bad or if it's some other obscure thing? Thanks

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C
The Many
D
The Many
ddelgado68The Many
asked in Modem - General
SBG6700AC

My renter is having significant trouble connecting to the Internet using my Wi-Fi. My cell phone connects easily, and has relatively decent upload and download speeds, but her employer supplied laptop speeds are dismal. Any suggestions?

723
LoveMyLab
Guardians of the Gateways
A
The Many
ALT42The Many
asked in SBG10
SBG10, iOS printing, bonjour

I replaced my WIFI modem with the SBG10. I can no longer print directly from my iPhone or iPad. Research indicates I need to activate the bonjour service or zeroconf. I cannot find these options anywhere. Can someone point me in the right direction?

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The Many
D
The Many
DAWNH79The Many
asked in SB6183 | SB6190
external router sb6183

I am trying to set this router for network only. No internet. CN someone e plain how?

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D
The Many
J
The Many
JeannejeanniebThe Many
asked in SB8200
No internet sb8200

i had a power outage yesterday and my modem went out for a second, when power came back on i reset the modem, it is lit as it should but my hasn’t come back on. i unplugged everything for a few minutes and my wifi still won’t work. this happened once before and after 2 days my wifi came back, how can i fix this

841
LoveMyLab
Guardians of the Gateways
S
The Certified
sjalguireThe Certified
asked in S33 | S34
S33 not using an IP address that anything can recognize.

It assigned 96.29.42.82 but my Unifi USW Lite 8 router, Unifi access points, or any of my computers alone can recognize it. 

1304
LoveMyLab
Guardians of the Gateways
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The Many
idigu510The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
resetting password sbg7600ac2

I have an SBG7600AC2 surfboard. I am trying to reset my password and customize my network name through the web manager.  However, when I enter in the “old password,” I keep getting a message that the old password is incorrect even though I’ve inputted it in correctly numerous times.  Please help.  Thank you 

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The Many
A
The Many
appleeimacThe Many
asked in SBG8300
DG3450/TG3452 WAN

Is there a firmware update (yes, I know the ISP, (that refuses to support me, or keep things up to date) pushes it) to enable Ethernet WAN on the DG3450 (SBG8300 has it, and it’s the same thing) 

5774
A
The Many
A
The Many
adam7719The Many
asked in S33 | S34
invalid IP address on my cable modem

I keep getting an invalid IP address. I tried power cycle my modem and it is still not working.

2064
LoveMyLab
Guardians of the Gateways
Z
The Many
zzzlori62The Many
asked in S33 | S34
completing setup without ethernet cable S33

Neither of my laptops have an Ethernet port and I need to complete the setup. 

4822
LoveMyLab
Guardians of the Gateways
I
The Many
IrvineCAGuyThe Many
asked in Modem - General
What cable modem supports port forwarding?

I would like to get a new cable modem (Cox compatible) that will support DHCP and port forwarding configurations.  I bought the SB6190 not realizing it does not.  Wi-Fi is optional.  Thanks

1312
LoveMyLab
Guardians of the Gateways
T
The Many
tdpetri37The Many
asked in G34 | G36
Warranty Claim For G34

Hello, I recently posted in this community regarding my Arris G34 router modem not connecting properly to my apple TV and Xbox One. I received an automated helpdesk response with troubleshooting steps. I followed the steps, and the issue is still occurring. At this point I would like to file a warranty claim to get the unit replaced, as it appears I have a lemon. How should I begin this process?  

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Wi-Fi Warriors
M
The Many
mainewoodsmanThe Many
asked in SB6183 | SB6190
surboard SB6183

Is there documentation for this ?

911
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Wi-Fi Warriors
R
The Many
RicofThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
add satellite function not working W130/W30

When trying to add my w31 satellite in the app, once I get to the first screen the next button does nothing. I have tried multiple devices with the same result. I have even reset both routers and reconnected the main device successfully. It appears that the add satellite function is just not working. Any ideas of what to try or is this a bugged app issue?

2423
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Wi-Fi Warriors
L
The Many
LuuThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to set parentsl control on my Arris SBG7600AC2

How to set parental control on my Arris SBG7600AC2 . Nothing that I have being reading works . That’s so sad  that you buy a product and as soon the warranty  ended no more technical  support . 

4855
D
The Certified
C
The Certified
CraigG58The Certified
asked in G34 | G36
G34 Secondary/Guest networks: Band Steering problem

Just got done installing a new G34, and ran into an issue during configuration…On the “Gateway > Connection > Wi-Fi > Networks” admin panel, I enabled Band Steering because I don’t want to hassle with multiple SSID’s. Tested a bunch of devices with this, and everything works fine.Now, I also want to completely disable the two Secondary and two Guest Wi-Fi networks. However, when I do so Band Steering also returns to disabled status.I thought to disable SSID broadcasting for each of them which would have been better than nothing, but Band Steering becomes disabled when that’s done as well.Am I going about this wrong, or is what I’m trying to do impossible? I’m aware I could set the Secondary and Guest network passwords to some off-the-wall value to secure them, but that would only be a workaround and obviously not what I’m actually trying to accomplish.Thanks in advance for any advice!

3182
C
The Certified
J
The Many
jeffdude360The Many
asked in SBG8300
password sbg8300

I forgot my password on the app and there’s no forgot password link 

4953
M
Button Mashers
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The Many
surfboarduser222The Many
asked in Modem - General
Modem WiFi v. Mesh WiFi

Arris SBG 6580I just installed a Google WiFi mesh system. One of the 4 satellites attaches to the cable  modem/router via ethernet cable and also provides WiFi transmission to the area/room it's in.  Question.... Is there a way to disable the modem's WiFi transmission since the nearby satellite is already providing better WiFi transmission? I don't want to turn off the modem, but do want to disable (just) the WiFi transmission on the modem. I don't need any WiFi signal from the modem since I already have a stronger WiFi transmission being provided by the satellite. Thanks!!

734
LoveMyLab
Guardians of the Gateways
LoveMyLab
Guardians of the Gateways
LoveMyLabGuardians of the Gateways
asked in SB8200
How do I clear the event log in an SB8200?

I replaced my Motorola MB8600 with an Arris Surfboard SB8200 yesterday. I don’t see a way to clear the Event Log. How do I do that? Thanks!

3142
LoveMyLab
Guardians of the Gateways
D
The Many
dejectedownerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
There is no Profile button for Parental Control

I am unable to add profiles, which mean I have to use global exclusions (which it doesn’t appear to have a way to remove them once added). Is there a way to fix the app or is this not a bug? I have a Samsung Galaxy 23.Not sure why none of this functionality was made available in the gui or for a Windows pc.

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S
Wi-Fi Warriors
E
The Many
elisavega665The Many
asked in SB6183 | SB6190
i need my wifi password sb6183

Password 

3085
S
Wi-Fi Warriors
G
The Many
GinaMLSThe Many
asked in G34 | G36
Unstable Network Connection - Surfboard G34 with Sparklight

I started using the G34 about a month ago and now I am experiencing "unstable network connection" errors and being dropped from meetings and other services.My network speed tests around 500Mbps.The drivers have been updated. The wifi channel has been changed. I've done all the things recommended that I've read here so far. I specifically got the G34 because it was recommended and on the approved list for my I SP (Sparklight).  What's left to do? Is this normal? Is there a better modem?

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Wi-Fi Warriors
R
The Many
RCJCBCThe Many
asked in SB6183 | SB6190
Isp reboot slow speed issue sb6183

I have a SB6183 and often have lower internet speeds than my current plan and high latency. When I contacted my provider, they had to reboot service on their side to correct the problem. However, I still have high latency. When I advised him that my ISP had to reboot before and my issue with high latency, he inquired about the age of my modem. I told him it at least 3 years old and he suggested upgrading to on with docsis 3.1. Is he correct? Current plan is 300Mbps. Speed was at 50Mbps before call. Thanks.

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Wi-Fi Warriors
D
The Many
dustindebby123The Many
asked in G34 | G36
how do i log into my arris G34-7A49 to see what settings are on?

how do i log into my arris G34-7A49 to check the setting are correct?

1091
plemans
Juggernaut
K
The Many
KathleenThe Many
asked in eMTA - General
Help with Firmware update TG2482AP2-85

Greetings,I have a question where I can find my TG2482AP2-85 upgrate? i cant find it anywhere even in the Arris Page’s. Its a old model i know.Thanks

3782
plemans
Juggernaut
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