SVG2482AC

RETRIEVE OR RESET PASSWORD FOR SURFboard SVG2482AC

Change WiFi password

Can I configure my SVG2482 to produce only the 2.4gHz band? 

I have a svg2482ac  bought it from ebay (seller was rude afterwards) and after getting Comcast  to  hook it up  and get it activated is when the fun started.  Downloaded the android app for it and all but then I went to connect  my cell to it and it didn't  even show the same name as the modem.  It showed something like moto**-5g (don't remember all of it) so I try to put in the 5g password and it said wrong password so fir the next 2 1/2 hours I try everything I can think of reset modem, try and chat with ARRIS  try and find the code to scan and it don't even have a thing to scan.  The seller won't take it back and ebay is worthless so I'm out money for someone else's problem. Don't buy from Hannu-cod unless you like to get the shaft. I am.open for any and all help.

Hi everyone.  I am new to the community and would greatly appreciate someone's help with my issue.  I am using an SVG2482AC modem/router to connect to Comcast/Xfinity internet.  After years of nearly uncompromising connection I have begun to have loss of connectivity at least every few days and sometimes daily for short periods.  My ISP assures me that my connection is fine and referred me here for help.  I must say I was surprised to see at first glance that there are others experiencing my problem.  My cables and connectors are fine and I even have my modem connected to a UPS because of my security system and smart devices.  Do I need a firmware update or setting adjustment in my modem?

I don’t see an app that is compatible with the Xfinity SVG2482AC

I have xfinity cable internet and use the Arris SVG2482AC modem/router. My PC is connected to the modem via ethernet. I’m trying to use a streaming audio app call JamKasam. It requires very low total latency. I’m have lots of audio dropouts and the program is indicating that the network jitter is intermittently high. Xfinity claims it’s the modem so want to get some info on how I may reduce the jitter on the Arris modem. Any thoughts?

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

The internet on our computers has gotten much slower that Xfinity says it should be.  Xfinity is blaming the modem (a 4-year-old SURFboard).  There may be something to that as my phone says the speed is 300 to 400, but one computer consistently usually says around 90Mbps (sometimes 50).  The other computer never gets above 30Mbps.  The computers are hard wired through a switch.  The switch also connects 2 smart TVs and 2 Roku devices.  If it means anything Netflix can be a little slow to open, but we’ve never had issues with lags while viewing.

I reset modem once again. Put the PW I want to use. Now AGAIN just like with all my modems I cannot get past the PW to get into modem. The guy on phone at Arris said I could. But User ID was the same Admin. Its something I must be missing can anyone help! I did reset to factory settings two times still no joy! All devices work with password but cannot get into modem past the password and locks me out for 5 minutes! ThanksDavidGateway > LoginPlease login to view your Wi-Fi passkey or to view and edit detailed network settings

I’ve received a notice from Comcast that my usage is 10 times normal but my usage hasn’t changed. It appears someone has accessed my connection. I’ve tried to log on to the Gateway to explore what’s going on but can’t remember my username. Help!

Hi there, the SVG2482AC battery:  SKU 790512 has been out of stock for a couple of years, when can I order one? We have blackouts in our area, a battery backup is essential. 

Are there updates for this modem and how do u get them

New SVG 2482AC connected with Ethernet cableTivo Bolt uses Cablecard from Comcast/Xfinityconnection to old router only stopped recently.Old router  is the exact same model as the new routerThis is the model recommended by Xfinity/ Comcast The WiFi on this new router works fineAfter activating the new router one of the TV’s on the network ( which uses a TIVO Mini ) connected to the network through the TiVo Bolt and I was able to watch Live TV. Within five minutes of watching the live tv the connection was lost. When I tried to reconnect to the network I recieved the error message ROUTER NOT FOUND. And there or code was (C107) 

SVG2482AC.  I can dial out with magic jack, but no incoming calls.  MJ says I need to disable SIP and ALG.  Can’t find where to do that.

Arris SVG2428AC slow. Also, 5g network no visible for sign-on.  I don’t know how to restore defaults or if that would help.   suggestions?

I just connected an Arris surfboard SVG248AC to replace my Xfinity ,Comcast rental, modem/wifi.Now when I go on line,,  The websites  thinks that I am in a different state( West Virginia, not Pennsylvania  ) I been in touch with Xfinity 3 times and they can’t find anything wrong on their end and is suggesting it’s a problem with Arris modems, my friend is also having the same problem with his Arris modem and Xfinity Has anyone ever had this problem? 

I’ve been noticing a decline in bandwidth over the past year using my Arris SCG2482AC modem (purchased in Aug 2020).  I pay for 600mbps service with Comcast.  The Comcast technician just visited and cleaned / replaced the external cable connections and confirmed there was no degradation in the signal.  A year ago, my test (using Ookla’s Speedtest) yielded 700mbps with a hardwire connection to the Arris modem (all WiFi devices disconnected, VPN turned off).  During the past few months (same configuration), the bandwidth dropped to 300mbps even after performing a reboot.  The most recent tests (just before and after the Comcast technician’s visit) resulted in tests ranging from 450mbps to 500mbps.  He couldn’t explain why I wasn’t seeing any better speeds and blamed it on the modem.  I can’t imagine a two-year old modem is the cause, especially since it previously delivered excellent performance.  Do modems degrade over time?  Mine is inside (68F-72F, low humidity

I’ve not found anybody who has had a similar experience, but please forgive me if this has been answered before.I have a SurfBoard SVG2482AC that I am trying to use in bridge mode. I set it up successfully a week or so ago, but then decided I wanted to change the SSID login off of custom to make it easier to access. I factory reset the modem, changed the settings, and now I cannot get the wifi to broadcast. I’ve factory reset the modem a number of times, tried  googling solutions, and am completely stumped. Nothing I do seems to work, the US/DS light blinks consistently. The 2.4/5ghz light will blink in unison for a moment every time I power cycle the modem, but they stop flashing and never flash again, until I try another power cycle.Is there a setting that I am missing in the setup that is causing this issue? When I factory reset the modem, the device has no issue broadcasting both 2.4 and 5 ghz signals and I am able to connect to them. This ‘only’ happens in bridge

Want to shut off Internet access for my kids at a set time each night, any way to do this?

Devices connected to Ethernet ports are no longer working, but Wi-Fi works fine. I checked the cable connections and they seem to be fine. I tried restarting the modem couple of times, but no success. This happened earlier and it got resolved itself. But this time around the ports are no longer responding.

I would like to know how I may change the WiFi Pass Key from my device?

My modem/router stops working.  To get it to work again, I unplug it,  open the battery compartment, disconnect and reconnect the battery.  I’ve had this modem/router for a little over four years.  I’m wondering if the problem might be that the battery is wearing out and if so, how would I get a new one?

Arris modem has no connection 

Can someone tell me how to log in to my SURFboard SVG2482AC router?