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SVG2482AC

Xfinity Voice and DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1750 Router

  • 165 Topics
  • 323 Replies
165 Topics
J
The Many
johngoldbergThe Many
asked in SVG2482AC
Logging in to my SURFboard SVG2482AC router?

Can someone tell me how to log in to my SURFboard SVG2482AC router?

1041
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Guardians of the Gateways
1 year ago
M
The Many
melaniedawn2017The Many
asked in SVG2482AC
SVG2482AC periodic DNS failure across entire LAN - Bridge mode

We are experiencing periodic DNS failures on our network.We are Xfinity customers,  The SVG2482AC Surfboard modem is in bridge mode.I have checked the power levels as recommended in another thread,  all look ok.We are using an ASUS Wifi router RT-AX3000 (switched back to older RTX56 for testing)we have updated, reset, tested to no avail.the failure appears as webpages suddenly will not refresh,  and usually we receive a DNS response error.  the  failure resolves in 10-30 seconds. this happens to ALL phones and laptops at the same time, whether wired or Wifi.I cannot find anything in the modem nor router logs to explain.Traceroute results are inconclusive.  Here’s the QUESTION:  will/can a modem in “Bridge Mode” interfere with DNS requests?  I have not reached out ComCast yet because , well, Comcast...

1303
M
The Many
1 year ago
J
The Many
johngoldbergThe Many
asked in SVG2482AC
Logging in to my SURFboard SVG2482AC router

Can someone tell me how to log in to my SURFboard SVG2482AC?

3931
plemans
Legends
1 year ago
J
The Many
jpscanThe Many
asked in SVG2482AC
lost modem sign in

cam’t remember sign in

1262
J
The Many
1 year ago
J
The Many
JohnsonjbThe Many
asked in SVG2482AC
having trouble setting up new router

Model number is svg2482ac and I cannot access the admin page. I've tried multiple ways from the app, from my computer with ethernet, through wifi, nothing works. My isp says it's is connected and working. What can I do now?

711
plemans
Legends
1 year ago
E
The Many
ericbroThe Many
asked in SVG2482AC
Xfinity phone calls dropping (SVG2482AC)

A few weeks ago, outgoing calls from our Panasonic phone system (base station plus wireless handsets) began dropping after 20 - 50 seconds.  Xfinity tech rep had us plug the base station directly into the modem - didn’t help.  He also found water / ice in the coax connectors and replaced the line all the way to the pole - didn’t help.  We plugged an old-fashion wired phone directly into the modem - didn’t help.  Xfinity tech rep’s only other thought was that we had a modem problem.Has anyone else experienced this problem?  Does anyone have a suggestion?

772
E
The Many
1 year ago
M
The Many
mark-212The Many
asked in SVG2482AC
SVG2482AC with Xfinity Voice service - can make calls but cannot receive calls

I’ve been dealing with Comcast for a month to get voice service on an existing cable line. They were finally able to provision the service and send a signal to SVG2482AC so that it appears on the network. There is a dial tone and the modem will make calls. However, if one calls the number associated with the modem, the phone never rings. For the caller, it’s as though the line drops before any connection is made. No fewer than five technical people at Comcast have looked at this. They’ve re-provisioned and re-booted the modem multiple times to no avail. They have a service technician coming onsite tomorrow, but it’s not clear what they’ll be able to do. Any suggestions? I’m going to make sure the modem has the latest firmware before they arrive, but somehow I can’t believe that will help. I have to believe it’s something on Comcast’s end.

391
S
Guardians of the Gateways
1 year ago
K
The Many
Kem HazarikaThe Many
asked in SVG2482AC
SVG2482AC Disconnects every 10 minutes

The modem disconnects from the internet every 10 minutes and reconnects within 3 seconds. This continues every 10 minutes 24 hours a day. Happens when hardwired as well as WIFI on 5G and 2.4g.Tried a factory reset. Didn’t work. Used different laptops, windows 10 as well as apple for debugging all the same results.Any suggestion will be appreciated.

1464
plemans
Legends
1 year ago
P
The Many
PhaygoodThe Many
asked in SVG2482AC
SVG2482AC front lights

Installed new SVG2482AC modem the Power, US/DS, Online lights are solid steady white BUT 2.4 GHz & 5 GHz & Tel lights blink/flicker continuously.  Is it normal for 2.4 GHz, 5 GHz & Tel to blink continuously?

1311
plemans
Legends
1 year ago
S
The Many
seajaynThe Many
asked in SVG2482AC
Need wifi 6e mesh extender to compliment SVG2482AC

I use a SVG2482AC and wifi is slow even nearby.  I use TP-Link extenders to help areas of the house where I am most, but wifi speed is still slow.  Wired cable modem using Xfinity give me about 750mbs to my MacBook Pro, buy wifi around the house is weak. Will a new maxPRO W31 mesh wifi network work with a SVG2482AC cable modem?  Is this the fastest configuration? 

1211
plemans
Legends
1 year ago
M
The Many
mcarpenetoThe Many
asked in SVG2482AC
SVG2482AC Extender

What is the best extender to use with a SVG2482AC?

1472
M
The Many
2 years ago
S
The Many
smavThe Many
asked in SVG2482AC
Parental Controls stopped working on SVG2482AC

I have been using Parental Controls successfully.  A few months ago they just stopped working.  I am trying to use Parental Controls to block my child’s access during certain hours.  This is no longer working.  I have also tried to completely block a device.  This has no effect. As an alternative, I tried to download one of your phone apps to manage the device, but I haven’t found one that supports SVG2482AC.  Is there an app that works with this device?

973
S
Guardians of the Gateways
2 years ago
J
The Many
Janeweaver05The Many
asked in SVG2482AC
modem

Why does my modem keep restarting at least once or twice a day? 

732
plemans
Legends
2 years ago
E
The Many
EDMack50The Many
asked in SVG2482AC
FORGOT PASSWORD

I am trying to log on to gateway settings page but I have forgot password. I did a hard reset with paperclip in pinhole reset button on back of gateway(held in for 20 seconds). I went to log in page and used admin as username and password as password but a box popped up and said incorrect password.. What Gives?

5791
plemans
Legends
2 years ago
S
The Many
Sherratt42The Many
asked in SVG2482AC
SVG2482AC won’t connect to phone

Trying to connect phone ( not mobile) to modem. Have spent hours online with xfinity and still nothing. If I reconnect their unit it works.any suggestions?thank you 

1122
S
Guardians of the Gateways
2 years ago
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