Wi-Fi Modems

I’m trying to log in to my arris, for the first time and it won’t let me tells me invalid credentials 

it set on 10 hours and 00 minutes. Not sure if its a timer or what it is

Sbg10 showing all green but no internet conneaction, restarted 3 times.

All the Ethernet ports keep going offline (no lights). I power cycle the modem it’s good for a few minutes and the ethernet ports go offline again. How do I open an RMA to get the modem replaced?

Trying to set up g36 but can't get connected to the Internet. Previously I was using a separate modem and router.

When I open the surfboard central app it shows zero devices connected.  I know this not to be true because every thing is connected.

Are there security features on the G54 surfboard?

So when I setup my g34 my isp said any issues would be with the modem/router company, anyways my issue had been fluctuating download speeds which should be a 940mbps and upload up to 100 but I'm getting a max of 5 and as low as 100 kilobytes 

I want to get on my modem/router’s admin page. I use Chrome to go to the IP address. I get:This site can’t be reachedIP address  took too long to respond.Also tried this in Firefox and set the TLS to 1.2 and got this: The connection has timed outThe server at IP address is taking too long to respond.

I have a pixel pro 7 and can not connect on it to my wifi.  Is there a newer version of this application?  I downloaded from google store.   Thanks

Why is it hard to keep a instant, constant wifi connection?

Modem under warranty. Modem not connecting to internet 

I setup WiFi MAC filtering on my SBG8300 when I got it a year ago. I manually added my device MAC’s and set to Allow. From what I understand, it should only allow those listed devices to connect to my WiFi with WiFi password and no other devices should be able to connect even with correct password. I discovered that devices not on the allow list are able to connect with the password. I tried setting the list to Deny, save settings, my device MAC’s in the now Deny list could still connect to Wifi. I have had the guest networks disabled since I got it. So the MAC filtering feature seems to be not working at all no matter how its set. Is there another setting somewhere that could be conflicting? I would rather not do factory reset, takes long time to setup this router and can’t save config. 

I have a G34 on Cox that has good internet connection on 5Ghz (but with very poor range. The 2.4 Ghz has Wifi with good range but NO internet. I’ve tried changing to every channel, restarting the Gateway, but no luck. Any ideas to resolve would be appreciated please.

My internet provider can not make my internet connection work until (hopefully) Monday (today is Friday). When I try to login to the SBG300 using either Chrome or Edge at address 192.168.0.1, I am told that it is an “insecure connection” and it tries to re-route me through an remote internet page.  Of course this fails because I have no internet connection !I would like to configure the WiFi and Router without the internet connection BEFORE MONDAY !Is this possible.I have rebooted and reset the modem multiple time.  Don’t waste your keystrokes telling me to do this again !

despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out.  I use an ethernet connection to the router, and the ISP is Sparklight.  This is very disconcerting, since I am often teaching online when it happens!  I have rebooted the router numerous times, checked all cables, etc..  I can’t seem to get through to “customer support”  either.  I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.

Trying to get my printer online with the G34 model.  I input all the information, it is wireless, and input the ID number..  It always produces an error notice.  I printed the error report and it says the MAC address filtering may be enabled on the router which can prevent printer from connecting to the router.  How do I cange the MAC address of the printer to the list permitted devices for the router?Current configuration of the MAC address  is [edit: removed personal information]     How do I enter that into my printer?

How to create my own network name

HELP!!! Someone has hacked my Arris G35/G36 wifi modem twice. I believe it is someone in working the industry. My internet provider/server is WOW! but they tell me they cannot help because I own the wifi modem. I need help stopping the hacking into my system. The person or persons who is doing this is getting into modem Gateway settings and changing the configurations. I am fighting to get and keep my bandwidth of 1 gig from the hacker(s).

 I have had issues with the G36 for a few weeks now and have had to reset the modem every two days because internet drops.  I just got this email from Comcast saying Arris is the problem. Comcast claims it will take Arris months to fix the issue… is that true? Here’s the email below I was sent from Comcast ” We’ve noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your Arris Surfboard G36 internet modem + router. Arris is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to improve your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full speeds included in your Xfinity Internet package until the Arris software update is deployed.No

I would like to set a time block from night 10 pm to 5 am next day morning.  But I am only able to set from 10 pm to 11:59 pm and I am not able to find how to set for the remaining duration of sleep time by adding another time block.  How can I achieve a night sleep time for few devices on the network?

Can the Max WC4T be used as an extender?

Hi All,I have a Surfboard SBG8300 with WiFi enabled. WiFi is bad in other areas of the property.  Here is the challenge.i have quite a large property:SBG8300 is installed in a thermally controlled AV Room with A LOT of other equipment.All SBG8300 switch ports are in use 3 go to separate Cisco 28 port Switches to flood Ethernet across the property, the last Switch port connect to a Security NVR directly.i need to improve the WiFi signal from the SBG8300 to other areas of the property. I’m not sure if I should use the ARRIS SURFBOARD mAX 6e Mesh units maybe 2 or 4  and connect their Wan Ports back to the Cisco 28 port switches or do this some other way..I tried to do this with Apple Extreme Routers and put those in Bridge mode just to extend the 8300 WiFi but it causes me nothing but problems so right now those are paper weights. Looking for community guidance here. Thanks. 

My wife sent a short video of the G36 at our cabin.  Every light on the device is flashing in tandem.WiFi and upstream internet works;  phone has no dial tone.Anyone seen this?https://www.dropbox.com/scl/fi/jlxywudsmwcdw41eske0m/IMG_1933.mov?rlkey=5r0uhlv4c0yvbl9zgqlldz9cq&dl=0 

I’m connecting the ethernet into Port 1 of the modem to the wall. In a separate room, I’m plugging a new ethernet cable from laptop to the wall CAT5 port. I’m not sure if there is a setting I need to do to use ethernet this way but it’s not working.  Laptop is Mac and cables are new. I am inserting ethernet into docking station, it shows that, I see IPv4 and IPv6 but they are set to auto use etc. Connecting laptop to modem directly works.