Wi-Fi Modems

I’ve been talking to my internet provider about how I’m only running two PS4 devices, one LAN wired and one on WiFi. I’ve been trying to reset my connection several times for my 1,000 gig network plan, and I’ve been told they can connect modem, but they can’t connect router within my device. I’ve been told to connect the manufacturer aka ARRIS to help with this situation. HELP please

My family and I are currently trying to reset our modem/router because we wanted to modify some of the settings. We followed the reset instructions per the manual(press reset button, hold for 15s) but attempts to login into the IP redirects the browser to 192.168.0.1/login.asp. I don’t know if this is the correct redirect page. But, the actual content of this page is an SSL certification error. We’ve called ARRIS phone support but they were unable to help our predicament and concluded the system itself was faulty. Would it be possible to have the software reinstalled or something else to fix it?

We have 2 Galaxy A12 phones and 1 Galaxy A71 phone. Every time the A12 phones are disconnected from the WiFi of this router (SBG7400AC) they cannot connect to the Movil Data network. We have to restart the phone in orther to be able to have Mobile data. That only happens with the combination of the SBG7400AC router and A12 phones. No problem with another router and A12. No problem with the SBG7400AC router and A71 phone. Is it related to the configuration of the SBG7400AC router? Have you seen this problem before?

The app confirms that I’m connected and then on the log in page it tells me it couldn’t connect to wi-fi. Any ideas?

I changed the username and password on the arris login page for my DG3450 Router and now it says invalid cred. when i put in my new info 

How do I get the SBC app referred to in the instructions?

I am unable to log into the G36.  The documentation shows “Enter new password”, but the screen does not display the same information that “ANA” brings up.  The login shows EMAIL and PASSWORD, but I have not yet entered an email nor created a password and have never utilized nor have access to the Home Network Wizard

Hello, I’m trying to access a site I host on my local network.I can access it-via DNS on my laptop and phonevia DNS on desktop with Wi-Fivia DNS on desktop on ethernet (with VPN)via IP address on desktopI can’t access it-via DNS on desktop with ethernet with no VPNSo it seems to be a problem with my windows desktop and/or router. At first I thought it was a hairpin routing thing, but since I can access it on my other devices and wi-fi it seemed unlikely.I’ve also checked my network switch, which is a netgear XS708Ev2. There’s something called ‘loop protection’, but again enabling it didn’t seem to solve the issue.It was suggested that it could be something in the router called “rebind protection”. Does the G34 have this feature, and could it be the cause of my problem?

I tried to change name and password on my SBG10 and now am locked out of the router ip how do I get back in?

I have G34 all set and running. Now app won’t connect any more. My iPhone app goes all the way to linking to wifi then can’t communicate. Went through this before and support had me factory reset. Don’t want to do all that work again just to make app work correctly.

When reading the event logs for the Arris Gateway G36 what is the event ID for a system reboot or stop/restart?  I just want to better understand when or how often my gateway is restarted whether if I initiate the restart myself or if my ISP initiated it. 

The power supply to the router died, have only had this router since April 25, 2023. How do I get this replaced?

How do I retrieve the password to login to the modem/router. I need to change to bridge mode and cannot remember the password. The default “password” is not working.

I have tried to restart and factory restart my device, but the internet button just blinks blue. The machine shows up on my computer but there is no internet.

I am trying to get into the Web manager but the default login information provided in the quick start guide is not working and I did not make an account when I did the initial set up because the app did not let me. So I am unable to login to neither the Web Manager nor the Surfboard app.

I recently had to switch to Xfinity due to where I moved to and ever since I got the internet up and running, I cannot access what are seemingly random websites. For example I can reach google.com, facebook.com, and youtube.com but cannot access twitter.com, wikihow.com and imdb.com.I have factory/hard reset the modem, tried different dns servers, and all kinds of different settings to no avail. This is happening through multiple devices (apple, Samsung, windows based computers) and doesn't matter if it's a webpage or an app. The STRANGEST thing however is that people who are local to the area can visit all the webpages we can't on our wifi with their own devices. I am at my wits end with trying to figure this problem out. 

I recently upgraded my Xfinity internet speed but when I tested it, I was receiving low 30 MBPS numbers. I contacted them and advised it was not the tower signal or my modem but asked for me to call Arris and have them “configure” it.  When I asked what is it that they meant; provide a code, update the modem, they had no idea.  Any suggestions on what I can do?Thank you!

When I try to login using the credentials identified it is not allowing me in.  I cannot reset the modem because it was DIFFICULT adding devices to the 2.4 band.  How can I find the correct password for 192.168.0.1? I also have been having difficulty adding the Chamberlain My-Q garage opener to the 2.4 bandwidth.  Do you have any suggestions for this issue?

SBG8300 connected to LAN, and I get internet with wired connections, but no internet via wireless connections.  Reboot doesn’t help for long.  Factory reset doesn’t either.  Have I got a defective unit?

My ARRIS SURFBOARD SG10 Modem no longer lights up or “turns on” when connected to a working power outlet with the correct plug and source following a power outage and xfinity network interruption. I don’t understand if the modem should just be trashed and I purchase another or if there is still hope for troubleshooting. Please send advice! 

What is indicated when the lights are blue vs yellow?

I cannot connect to the internet because the upstream frequency range. Arris range is 5/42 but it  must be 5/65 in Turkiye.  Is anyone else can change the  frequency with backgruund software.Arris SBG7400AC2 Docsis 3.0 

I just noticed my new SBG8300 has a setting on Ethernet port 4 to turn on “WAN over Ethernet.”  Does this mean I could connect this to a second router (elsewhere in the house) and connect to it as a separate network with internet connection?

So, I might have solved some of my incompatibility with the Xfinity network by turning off the SIP option in the Advanced > ALG Settings, but I still get the once a day or so disconnect but only drops for a short time then recovers. I noticed a lot of these entries in the Event Log that may or may not be associated with the drops:DHCPv6 - Missing Required Option 24 05/23/2023 04:25:43 PM CriticalDHCPv6 - Missing Required Option 82 05/23/2023 04:09:19 PM CriticalI’m curious how critical those are and if changing my iPv6 settings could help?I noticed a checkbox for “Enable Stateful (DHCP Server)” which is checked. Im curious if maybe I should run with it unchecked but not sure what that would do???  I would appreciate any comments on the subject, thank you!

I have an Arris DG9450 wondering if there is a mobile app for this one? I was unable to find one that included the DG9450. I apologize if there's already a question posed that answers my question. I'm new. I'm sorry I couldn't locate an answer.