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SBG8300

DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router

  • 364 Topics
  • 928 Replies
364 Topics
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The Many
mlbaker0822The Many
asked in SBG8300
Modem powered off constantly

SBG8300 shuts off every few hours

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Wi-Fi Warriors
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The Many
NateThe Many
asked in SBG8300
disabled 2.4g wifi

I try to connect to my 2.4 g wifi and it says disabled but when I go into my surfboard it’s enabled and I still can’t connect

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Wi-Fi Warriors
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leavemealoneThe Many
asked in SBG8300
Cant log in to my SBG8300 router

Trying to log into my router via 192.168.0.1. For creds I’m using the email address I use for my Surfboard Central app account (which works fine in the app), and the password on the physical bottom of the router. I get an invalid credentials error. What am I missing?

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Wi-Fi Warriors
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The Many
krudman
asked in SBG8300
SBG8300 - disable IPv6

I need assistance disabling IPv6 in the settings of my Arris SBG8300.  I cannot find the settings in the WAN or Advanced where the IPv6 can be turned off. 

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Wi-Fi Warriors
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The Many
PeteSThe Many
asked in SBG8300
Unable to access settings on my SBG8300

I am unable to enter the router settings through 192.168.0.1 . Keeps returning Warning “Your Connection is Not Private. Started doing this a while back. I am not able to use the WPS because I cannot get in.

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user2023The Many
asked in SBG8300
SBG8300 doesn't work with nordVPN and Ring devices - how to fix?

NordVPN doesn’t give an error, it just simply won’t connect at all while on the wifi with the sbg8300 router. any ideas on how to troubleshoot what the error is exactly? I have gotten this with nordvpn on some other wifi networks as well, particularly some airport wifis, etc, but most of the time it just connects.In addition, every time I try to connect a Ring device, it says to “check internet connection”, even on the 2.4ghz network. Any idea how to get that to work?SIP has been disabled already

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The Many
C
The Certified
Chase EThe Certified
asked in SBG8300
What is the latest firmware update for SBG8300?

What is the latest firmware update for SBG8300?

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The Certified
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The Many
SertaofficeThe Many
asked in SBG8300
sbg8300

I'm trying to install a Swann outdoor security camera and I'm having problems. the instructions state that I need 2.4GHz, is my modem/router 2.4ghz capable?

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The Many
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The Many
user2023The Many
asked in SBG8300
why won't whatsapp calling work on sbg8300?

whatsapp calling (and a select few other apps) works on any other router on my network, but not my sbg8300. How do you change the settings on the sbg8300 to allow for whatsapp calling to work? can connect to whatsapp and send messages, just not the calling feature. Also NordVPN does not work on this router - how can this be allowed?

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The Many
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Button Mashers
MisterRandButton Mashers
asked in SBG8300
problems with sbg8300 router causing disconnects

This post is referring to my past posting in this forum topic titled “intermittent disconnects SBG8300”.I am interested in finding out if there is/are any settings for the router portion of the modem that could have an affect on disconnects I am receiving when gaming. I have narrowed it down to the router being at the root of my problem.I had set-up “enable bridge mode”, which completely bypasses the router for a direct connect through the modem and experienced no disconnects.Any help would be appreciated. Also, it is still under warranty.  Is there a way for me to contact Arris directly for tech support or does their warranty only pertain to repair and or replacement?

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Button Mashers
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Button Mashers
MisterRandButton Mashers
asked in SBG8300
intermittent disconnects SBG8300

Hi All, New to the community here.   I’m having a problem with getting periodic disconnects with my SBG8300 while playing the game Fallout 76 (Bethesda Softworks).  I have been back and forth with Bethesda Tech Support about this problem and we have gone through many different troubleshooting scenarios. For clarity, the disconnects occur anywhere from 15 minutes to half hour and up to an hour of game play. What happens is the game notifies me that I have been disconnected and returns me to the game’s launcher.   Working with tech support we did find recently that by enabling bridge mode in the modem, which bypasses the router portion of the modem seemed to have a positive effect and I had no disconnects.  Bridge mode disables wifi and only allows ethernet connect.  Which leads me to my question.  Is there something I can check or do or set in the modem to further troubleshoot my problem.Any help would be greatly appreciated.

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Button Mashers
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The Many
ReklundThe Many
asked in SBG8300
Surfboard 8300 overheating issue

My brand new surfboard 8300, runs at ~ 100f . This is on a shelf with nothing around it.  Picked up a small desk fan and that keeps the Modem at 75f or so, but the fan needs to run constantly,

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Wi-Fi Warriors
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The Many
TH17The Many
asked in SBG8300
SBG8300 Online but nothing else

Lighting cam through my area. Power went out for a few hours. My SBG8300 modem/router shows online blue solid light but nothing for WiFi. I have tried to hard reset but the modem doesn’t respond after holding for more than a minute. Unplugging and plugging back does nothing. 

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plemans
Juggernaut
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The Many
AzLady85001The Many
asked in SBG8300
Editing connected device names SBG8300

I was wondering if anyone knew how to change/update the device names that are connected to WiFi? When I click on edit, where it says unknown is grayed out so I am unable to change it. Hope someone can help me. :)

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Wi-Fi Warriors
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The Many
jcrokickiThe Many
asked in SBG8300
SBG8300 internal and external port fields not shown

I have multiple computers that all need the same internal port number exposed on separate external ports (example : router:1001 → hostA: 443, router:1002 → hostB:443)When I try to set port forwarding settings per the documentation (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG8300-Port-Forwarding-Setup/?l=en_US&fs=RelatedArticle)  Using “other” as a “common service” I am never presented with the internal and external start/end port number fields, just Start and End Port.  Because of this I cannot set separate internal and external port numbers.Am I doing something wrong or is there a configuration / host issue that I need to address to make this work?Thanks!  

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Wi-Fi Warriors
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The Many
JSnellThe Many
asked in SBG8300
SBG8300 Port Forwarding FQDN on LAN

Port forwarding works from Internet to my server, eg: https://SnellsNotebook.us properly produces a web page to an internet user.  However attempting to connect to the server using its FQDN (SnellsNotebook.us)  from device connected to the LAN (wired or wireless makes no difference) results in accessing the router’s login web page.  This behavior is unique in my experience, as all of the routers I have had previously would resolve the FQDN the same regardless of whether the request came from WAN or LAN.Static address for my web server srv1.local is 192.168.0.10I have forwarded ports 80 and 443 to 192.168.0.10Port Triggering is off.  RIP is off.  DMZ is off. Symptom remains if 192.168.0.10 is in the DMZ. ALG has all options checked.  No devices are bridged.I have seen references that claim routing to the FQDN from with the LAN are not supposed to work.  If that is the case for the ARRIS SBG8300 can anyone recommend a cable modem/router that will perform the way I want it to?

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Wi-Fi Warriors
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The Many
jcrokickiThe Many
asked in SBG8300
cannot route LAN -> WAN -> LAN via port forwarding

I have a web server being port forwarded (ex: www.mywebsite.com).DNS resolves properly from every client, inside and outside LAN.If I try to connect via a browser (Chrome or FireFox, Windows/Linux/Android) from INSIDE my LAN, it will FAIL.If I try to connect via a browser from OUTSIDE my LAN (ex: same cell phone but not on Wifi) it will WORK. Am I missing a configuration setting somewhere, or is this a bug?  

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GraylocksThe Many
asked in SBG8300
2.4 Network Not Broadcasting Changed SSID and Password

New 8300 User. When I logged in on my iPhone using the default settings for the 2.4 network I had internet. I changed the SSID name/password of that 2.4 band but the gateway is not broadcasting it; it still shows the default. I’ve restarted the app and rebooted the gateway. I’ve also tried logging into the Web interface but I can’t seem to get in. Advice please. i have a ton of 2.4 band devices that are wondering why I have deserted them...

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plemans
Juggernaut
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The Many
YpyiaThe Many
asked in SBG8300
change main network in Surfboard center app

I have a new SBG8300. I have gone through all of the setups. I changed the name of the 2.4 GHz SSID to a user friendly name. I was able to connect. Then I went in to change the 5.0 GHz SSID and I tapped on the option 'Enable Single SSID for 2.4G/5.0G bands'. It did not change the 5.0G and now the 2.4G that I successfully changed is no longer available in my wifi network list. How can I get the 2.4G to show and set it as my Main WI-FI network?

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plemans
Juggernaut
J
The Many
John R GoldsteinThe Many
asked in SBG8300
Monitoring data usage in SBG8300

On a SBG8300, how do I monitor how many gigabytes pass through it to compare to my ISP?  ISP says my data usage went up 300% in 1 month with no changes in usage!

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Wi-Fi Warriors
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The Many
eric28446The Many
asked in SBG8300
SBG8300 shows Online and WiFi lights on after Co-axial cable disconnected

Hi,I have an SBG8300.My internet was down this morning, but the online and Wi-Fi lights were illuminated. I tried in connecting and reconnecting the power. No luck. Then I tried resetting with a paper clip. I held the button down for a minute (timed). Nothing happened. The lights stayed on the whole time. When I disconnect the internet cable (the power cable is the only thing left plugged in), the online and wifi lights are still illuminated. Even if I power cycle, the second I plug the power cable in, it says I have wifi, even without the wifi cable.I’m at a loss for what to do here. Is there another way to reset my device? Do I just need to buy a new one?

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Wi-Fi Warriors
S
The Many
spitfir23The Many
asked in SBG8300
Surfboard Central App not showing the correct device / Unable to proceed with login

I just downloaded the app, to try and run a speedtest, but my app is showing the wrong device connected.I have a SBG8300, black modem/router. I set this up via the web portal, but when I logged into the app, it is showing it as an S33 white modem only.This is preventing me from doing a wifi speedtest.Anyone else having this issue, or know why it's happening?

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The Many
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The Many
McDowelljcThe Many
asked in SBG8300
SBG8300 Static IP Addresses LAN devices

While this modem seems to work, it does not work well at all! Contacting a human to discuss isn’t available it doesn’t seem without paying for it during the warranty period.  (ITS still under warranty!)Several issues I have.   The one that is driving me absolutely crazy is after I set the STATIC IP’s for devices on my network that MUST stay at a static location (CAMERAS).  I set up all of my static IP’s and turn on the network for them all to get their proper IP’s.  That seems to work well.  After a couple months, ALL of my static leases are GONE!  Cameras are at other IP’s.  Set to static again and again month or so later… GONE!  Other issues that I have had and I just STOPPED attempting to use it… I want my LOCAL IP’s to be 10.199.30.XXX.  I setup the DHCP server side for that with starting IP’s at the 20’s to 250.  Works GREAT… UNTIL… A month or so, the SUBNET changes to something that is WAY out of scope and NOTHING works.   I have to factory reset and start from scratch.  So I sto

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Top NotchThe Many
asked in SBG8300
Personalize wifi name and password SBG8300

How do I change the name of my network and password from the default.

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Wi-Fi Warriors
C
The Many
chevys1022The Many
asked in SBG8300
Warranty Claim for SBG8300

How does one go about filing a warranty claim for a failed Arris SBG8300 cable modem please? Thank you for your time and any helpful information you may be able to provide me with.

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The Certified
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