SBG8300

Please provide me with a link of the battery back up that I can buy. Where does the battery back up need to be connected to?

I am getting this error code when trying to set up my app with the SBG8300. I have not changed the network information as this is a new device — This is the first time trying to set up. Device is receiving and transmitting as all devices in the home are connected using the temporary SSID on the label. What is the issue?

Is there a firmware update (yes, I know the ISP, (that refuses to support me, or keep things up to date) pushes it) to enable Ethernet WAN on the DG3450 (SBG8300 has it, and it’s the same thing)

I forgot my password on the app and there’s no forgot password link

My sbg8300 will run fine for 5 or 6 day or sometimes only 1 or 2 days and then just randomly powers off completely ( no lights) I unplug it lights come back on it reboots and connects … sometimes for only a couple of minutes then powers back off other times it stays on for days with no issues… I have changed the power cord.tried other receptacles… I have done a factory reset. I can find no pattern … it is in an open environment so doesn’t appear to be overheating related ….warm to touch but not hot. Please help. Thanks

SBG8300 shuts off every few hours

I try to connect to my 2.4 g wifi and it says disabled but when I go into my surfboard it’s enabled and I still can’t connect

Trying to log into my router via 192.168.0.1. For creds I’m using the email address I use for my Surfboard Central app account (which works fine in the app), and the password on the physical bottom of the router. I get an invalid credentials error. What am I missing?

I need assistance disabling IPv6 in the settings of my Arris SBG8300. I cannot find the settings in the WAN or Advanced where the IPv6 can be turned off.

I am unable to enter the router settings through 192.168.0.1 . Keeps returning Warning “Your Connection is Not Private. Started doing this a while back. I am not able to use the WPS because I cannot get in.

NordVPN doesn’t give an error, it just simply won’t connect at all while on the wifi with the sbg8300 router. any ideas on how to troubleshoot what the error is exactly? I have gotten this with nordvpn on some other wifi networks as well, particularly some airport wifis, etc, but most of the time it just connects. In addition, every time I try to connect a Ring device, it says to “check internet connection”, even on the 2.4ghz network. Any idea how to get that to work? SIP has been disabled already

What is the latest firmware update for SBG8300?

I'm trying to install a Swann outdoor security camera and I'm having problems. the instructions state that I need 2.4GHz, is my modem/router 2.4ghz capable?

whatsapp calling (and a select few other apps) works on any other router on my network, but not my sbg8300. How do you change the settings on the sbg8300 to allow for whatsapp calling to work? can connect to whatsapp and send messages, just not the calling feature. Also NordVPN does not work on this router - how can this be allowed?

This post is referring to my past posting in this forum topic titled “intermittent disconnects SBG8300”. I am interested in finding out if there is/are any settings for the router portion of the modem that could have an affect on disconnects I am receiving when gaming. I have narrowed it down to the router being at the root of my problem. I had set-up “enable bridge mode”, which completely bypasses the router for a direct connect through the modem and experienced no disconnects. Any help would be appreciated. Also, it is still under warranty. Is there a way for me to contact Arris directly for tech support or does their warranty only pertain to repair and or replacement?

Hi All, New to the community here. I’m having a problem with getting periodic disconnects with my SBG8300 while playing the game Fallout 76 (Bethesda Softworks). I have been back and forth with Bethesda Tech Support about this problem and we have gone through many different troubleshooting scenarios. For clarity, the disconnects occur anywhere from 15 minutes to half hour and up to an hour of game play. What happens is the game notifies me that I have been disconnected and returns me to the game’s launcher. Working with tech support we did find recently that by enabling bridge mode in the modem, which bypasses the router portion of the modem seemed to have a positive effect and I had no disconnects. Bridge mode disables wifi and only allows ethernet connect. Which leads me to my question. Is there something I can check or do or set in the modem to further troubleshoot my problem. Any help would be greatly appreciated.

My brand new surfboard 8300, runs at ~ 100f . This is on a shelf with nothing around it. Picked up a small desk fan and that keeps the Modem at 75f or so, but the fan needs to run constantly,

Lighting cam through my area. Power went out for a few hours. My SBG8300 modem/router shows online blue solid light but nothing for WiFi. I have tried to hard reset but the modem doesn’t respond after holding for more than a minute. Unplugging and plugging back does nothing.

I was wondering if anyone knew how to change/update the device names that are connected to WiFi? When I click on edit, where it says unknown is grayed out so I am unable to change it. Hope someone can help me. :)

I have multiple computers that all need the same internal port number exposed on separate external ports (example : router:1001 → hostA: 443, router:1002 → hostB:443) When I try to set port forwarding settings per the documentation (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG8300-Port-Forwarding-Setup/?l=en_US&fs=RelatedArticle) Using “other” as a “common service” I am never presented with the internal and external start/end port number fields, just Start and End Port. Because of this I cannot set separate internal and external port numbers. Am I doing something wrong or is there a configuration / host issue that I need to address to make this work? Thanks!

Port forwarding works from Internet to my server, eg: https://SnellsNotebook.us properly produces a web page to an internet user. However attempting to connect to the server using its FQDN (SnellsNotebook.us) from device connected to the LAN (wired or wireless makes no difference) results in accessing the router’s login web page. This behavior is unique in my experience, as all of the routers I have had previously would resolve the FQDN the same regardless of whether the request came from WAN or LAN. Static address for my web server srv1.local is 192.168.0.10 I have forwarded ports 80 and 443 to 192.168.0.10 Port Triggering is off. RIP is off. DMZ is off. Symptom remains if 192.168.0.10 is in the DMZ. ALG has all options checked. No devices are bridged. I have seen references that claim routing to the FQDN from with the LAN are not supposed to work. If that is the case for the ARRIS SBG8300 can anyone recommend a cable modem/router that will perform the way I want it to?

I have a web server being port forwarded (ex: www.mywebsite.com). DNS resolves properly from every client, inside and outside LAN. If I try to connect via a browser (Chrome or FireFox, Windows/Linux/Android) from INSIDE my LAN, it will FAIL. If I try to connect via a browser from OUTSIDE my LAN (ex: same cell phone but not on Wifi) it will WORK. Am I missing a configuration setting somewhere, or is this a bug?

New 8300 User. When I logged in on my iPhone using the default settings for the 2.4 network I had internet. I changed the SSID name/password of that 2.4 band but the gateway is not broadcasting it; it still shows the default. I’ve restarted the app and rebooted the gateway. I’ve also tried logging into the Web interface but I can’t seem to get in. Advice please. i have a ton of 2.4 band devices that are wondering why I have deserted them...

I have a new SBG8300. I have gone through all of the setups. I changed the name of the 2.4 GHz SSID to a user friendly name. I was able to connect. Then I went in to change the 5.0 GHz SSID and I tapped on the option 'Enable Single SSID for 2.4G/5.0G bands'. It did not change the 5.0G and now the 2.4G that I successfully changed is no longer available in my wifi network list. How can I get the 2.4G to show and set it as my Main WI-FI network?

On a SBG8300, how do I monitor how many gigabytes pass through it to compare to my ISP? ISP says my data usage went up 300% in 1 month with no changes in usage!