SG8300 drops internet every 2 hours on Cox Hello, 3 days ago around midnight, we lost everything with Cox, Cable, and the internet both went dead. The next day cable was back so we reset the SG8300 and the internet came back. Now for the past 2 days, almost like clockwork, we lose the internet every 2 hours (but cable still works). My wife works remotely & is kicked out of meetings, I’m taking college and it’s kicking me out of my classes. We called Cox several times, and their only answers are to give them more money: They want me to a) pay ~$90 for a tech visit, b) start renting their modem for $13/mo, or c) increase my Cox “tier” an additional $10/mo so I can talk to someone besides the “is your modem plugged in?” person. They are trying to tell me my SG8300 is “too old” because it’s 2 yrs old, but when the internet is working, everything checks out good. What else can I try?
