Solved

Trying to activate G54 Modem-Router get to internet connection and get Error Code  0002-1503

My SB6183 modem is working and the ISP confirms I have connection from their side but I am getting no indication via lights that the Ethernet connection is working.  How can I confirm if the Ethernet port is damaged or not?

Good morning,Can anyone please tell me if I can readily connect 2 WiFi routers (one to each Ethernet port) on an S34 modem?I have a detached garage and want to have a separate (from the house) LAN in it. Thank you.

I can access Arris G36 Web GUI through Surfboard app using my iPhone, but can’t access Web GUI with my laptop, either via wired LAN or Wi-Fi.  Keep getting message:“Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App.I’m using same login email and password that works for Web GUI access displayed in Surfboard app”Any ideas?  Thanks

How to get the SSID and Secure Key password of my SB6190 Modem?

Rename my router and add new password. 

My 14mo old SB8200 has started dropping the internet a couple times a day in the past week.  I see in other posts that I should follow a procedure to check the cable power levels, to make sure that part is OK.  First step is to do a direct ethernet connection to my laptop.  I don’t have an ethernet port or an ethernet-USB adapter.  Is it essential?  Can it be done wirelessly?Probably unrelated, but my ISP (Cox) is in the middle of “upgrading” and say they will take me offline today for a few hours.  Might there related “fooling around” be causing my recent connection problems?

I purchased a new SBG10 about a week ago. Got it set up, and was getting 400+mbps, then IT department from work changed some settings and only getting 30mbps now. Factory reset, still same issue. Even when laptop is connected via ethernet, it only gets 30mbps. Is there something I am missing?Customer support not open til later. Wasted over an hour yesterday with ISP and all they did was send a refresh signal to modem, which did nothing. **linked status below, but honestly makes no sense to me. been dealing with this issue (and other IT issues with work) long enough that my brain is fried.

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved.  When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here… 

I posted 26 days ago and the issue seems to resolve but I’m having connectivity issues again.Also, I am unable to reply to the following comment and I made the original post “Could you please specify whether the intermittent connection is happening on the Wi-Fi or the wired connection? When the internet connection drops, does the gateway (G36) reboots on its own?SURFboard Community Moderator Team” my reply: the only thing that is wired is the modem/router. All other devices are wifi.

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”.I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password.I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it.I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

My SB8200 stopped working yesterday, the only light on is the power light, solid green, reset button does nothing. Is there a number to call? It is still under warranty until the end of March.[edit: removed image with personal information]

New to this community but I see I’m not the only one having this issue.Brand new G34 bought today and my Xbox one can’t connect to it.Phone, laptop, table all connect just fine.Is it an xbox issue or a modem issue.I’ve already done the restart, enable UPnP on the web manager and nothing has worked so far.Gonna try a wired connection and if that doesn’t work, I’m returning it. 

Hello.  Can you please let me know if there is a way to change my web-based interface (GUI) password?  Thank you. 

My S33 seems to be having the same issue as many others on this forum. Constant noise with orange light / light blue light. I checked with my ISP and everything is good on their end but still no wifi. I’m on the east coast and customer service isn’t open until 11am here. Need my WiFi backup and running ASAP. Wondering if anyone has had ARRIS send them a replacement modem and how long that normally takes. 

My windows 8 laptop is showing as “limited connection” when trying to connect to our new Arris G34 wi-fi cable modem. My other laptop, desktop and all phones in the house are connected.  Network drivers are up to date on the computer and I had no problems connecting this laptop to our previous modem. Suggestions please?

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping. 

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!. 

What is the network name for this?

Having issues with Spotify and Android TV box. Never happened to my Netgear cable modem previously. Already turned off firewall - must be something with the settings? Please shed me some light for this - or else I have to buy another cable modem only device... 

Hi,  I recently bought a new to me Lenovo Laptop with Windows  11 on it.   It works fine at my business with the Verizon router but at home with the Arris on Xfinity it will not allow me to access the internet ?   It says “connected” but no internet access.   I am using Firefox but have tried Edge and Chrome just to be sure it wasnt the browser.  Any thoughts ?  Is anyone else having the same issue ?   The Modem/Router is probably 4 years old ?  I cant seem to find a way to check to see if it has the latest firmware. I have a desktop, two phones and a tablet and all of them connect just fine. 

I don’t have a laptop to connect to the modem. Is there another way to get past this step?

I have tried to change to the device and Cox flags it as not supported. When I have them do it by phone it will not connect to the internet. 

how do I personalize the password for my Arris SurfBoard?

The Xfinity installer called his tech support and they speculate that the box the modem came in was never correctly scanned by Best Buy, where I bought it. They said the “mac address” is the problem, and that I have to take it back to Best Buy for them to scan it properly. Anyone else have this problem?