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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1878 Topics

BlaquaThe Many

Changing router on a G34 modem/router from WPA3 to WPA2.

How to change an Arris G34 modem/router from WPA3 to WPA2?

211

2 months ago

DeebsThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

activation for SBG7400AC2 - No internet

I have a SBG7400AC2 that has WiFi but no internet, and my isp is telling me that there is no problem on there end and that I need a tech appointment any solution

341

2 months ago

furphy2The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

7400AC2 Override of User & Password on GUI web portal

***UPDATE*** I got to reset. Hey gang, I have a 7400AC2 that I use with Spectrum Cable. I am trying to get into the admin options to make some changes, I don’t recall changing user or password but it is saying one or both are incorrect.Is there a way to override and get in OR reset back to default admin/password?

351

2 months ago

shef777The Many

asked in SBG8300

Port Forwarding on SBG8300

tstott73The Many

G54 connecting with mesh system

I have a G54 modem/router and I would like to make it a mesh system, what mesh system works best for that? I do need to be able to connect with an ethernet cable due to my pole barn having metal walls.

271

2 months ago

Brett_SherbThe Many

asked in G34 | G36

G34 Modem and Wifi DOA

I received my G34 modem today. Nothing is happening when I plug the power into the modem. I have tried with several other outlets and ones that I know work. I am thinking it is an issues with the power cord. when the cord is fully plugged into the modem, the connection seems louse.

181

2 months ago

JerryLGThe Certified

asked in G34 | G36

G34 - After a power failure, why is it necessary to change the MAC filtering back to "Allow All" to get reconnected - G34

Our area has random power failures (2 per month). Whenever we experience a power failure, we are unable to connect to the internet when using MAC filtering set to “ALLOW”. We have to change the setting back to “ALLOW ALL” then login, then logout and change the filtering back to “ALLOW” which permits us to login with no issues. This is a major PITA. Can someone explain why this is necessary? ISP is Xfinity.

1686

2 months ago

stampheadThe Many

asked in G34 | G36

AX3000 wont accept serial number to login the GUI web portal

I logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct {Edit: personal information}

313

2 months ago

Richard JettThe Many

asked in SBG8300

Slow speed internet connection on Arris SBG8300

Xfinity just sent me an email stating that my Arris SBG8300 modem will not deliver 1.2 Gbps which is the speed provided by their network. My speed check comes to 868.5 Mbps and I am CAt6 hard wired to the modem approximatly 20 feet away.Can anyone on this form collaborate this info? And if so, does Arris have any suggestions to remedy this problem? Software upgrade?

571

2 months ago

GrandmaJacqThe Many

asked in G34 | G36

Connection Issues with my new Arris Model G36 combo router/modem

I can't connect to Epson ET-3830 Printer with my new Arris Model G36 combo router/modem. I also can’t connect to my Whiskers Litter Robot 4 either with this new wifi. My phones and computers are connecting fine though. My printer troubleshooter said I should check to see if my privacy or separator feature is enabled in the access point which I have no idea on how to do. Any suggestions to help fix this?

803

2 months ago

Mentalfloss1The Many

asked in Wi-Fi Modems - General

Arris 1602 best possible security for wifi

I’m helping my in-laws increase the security on their wi-fi network. These two are 97 and 100 years old. I think it’s unlikely that they can move to better security but I was a software guy, not a network person. Can someone advise me please. You’ll have my gratitude and the gratitude of a man who landed on Omaha beach. Thank you.I suspect that a new modem is a better option but these two don’t manage change well. So if I can make their network more secure it would be easier.

132

2 months ago

MstrLng77The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 randomly disconnects 2.4 GHz WiFi only

I have a SBG7600AC2 modem that I bought a couple of months ago. I am having an issue where the 2.4 GHz WiFi ONLY will stop providing internet to those devices that are connected to it, such as Alexa, the Blink cam, and the Ring cams.The wired internet works just fine during this time, and the 5 GHz WiFi also works just fine during this time.In order to reset it, I have to go to 192.168.0.1, turn off the 2.4 GHz in the Surfboard menu, turn it back on, and everything connects again within a few seconds.A day or two later, it will do it again. I’ve played with many of the settings in the menu without any change. I don’t believe it is interference because the devices will stop being connected and won’t reconnect without my doing the reset. Even after hours, it will not reconnect on it’s own. All devices go off-line at the same time. Any suggestions?

tstott73The Many

When i put my G54 in bridge mode and connect it to tp-link Archer AX55 i have internet for about 5 mins and then I lose both wifi and land line connections.

N2FCThe Many

After reading what I could find here, I suspect many have this issue!!I used the web interface to thoroughly configure the G34 and TURNED OFF THE WIFI since I have a very nice mesh network plugged into the G34… I foolishly listened to the banner and used the Surfboard Central app to see what else could be configured… BAD MOVE!!I now get a logon screen that REQUIRES AN EMAIL AND PASSWORD WHICH I WAS NEVER GIVEN!!!It tells me I can “get to the old logon...” by clicking something that DOES NOT EXIST!!!Common sense tells me there should be a URL that I could append to the router IP in my browser to get to the other logon screen (e.g. https://{router IP}/<old logon page.php>) if only someone could supply that info!! If I can’t get that info, I am faced with resetting the modem and spending a few hours reconfiguring all my custom settings!!

721

2 months ago

Kodiebear347The Many

asked in SBG10

Default Wi-Fi password is not working on sbg10

Default password not working

591

2 months ago

srin702The Many

asked in SBG10

SBG10 passthru device setup

Looking to migrate sbg10 out of service, but in the configuration, the router mode- can i use bridge?

362

2 months ago

julija75The Many

asked in G34 | G36

G34 default WiFi gone

Why would my SSIDs just disappear???? I found a similar question from a year ago. And the answer. 17 freaking steps to reset your modem???? Are you kidding me? I didn’t buy this to do this. So is there a clear answer why would SSIDs just vanish suddenly? Barely had this thing for 10 days. It’s either going back to the store or in the garbage. So disappointing.

261

2 months ago

1023WashingtonThe Many

asked in SBG10

Changing wifi name and password on SBG10

I recently purchased a new surfboard SBG 10. It was set up with the default name and password. I would like to change that name and password to something I’m familiar with. Help.

891

2 months ago

nasario castanonThe Many

asked in SBG8300

cant access admin portal on SBG8300

i cant access the admin login. i used the default login after i reset the router and still cant get in. it does say im using an unsupported version of chrome but mine in is updated and because of that the browser is unsecure. I've tried adjusting every security setting and even downloading an older version of chrome but nothing has worked. i could use some help if anyone has any ideas

901

2 months ago

rlewersThe Many

asked in SBG10

How to connect HDMI connecter with ARRIS SBG10

Is there a way to connect this SBG10 model with a hdmi connector to a flat screen tv?

151

2 months ago

rmoskalenkoThe Many

asked in G34 | G36

G36 doesn't work with Xfinity and experiencing with packet loss

Hello, As many other users I ran into a problem with intermittent packet loss. Arris sent a replacement - both G36 units have loss. 2xXfinity modems + 1x CODA56 - no loss. The issue is clearly with G36. Arris support is trying to blame Xfinity for incorrect signal levels and Xfinity is reasonably responding that their signal levels are good for other modems so Arris needs to fix it - and it doesn’t. So what can be done?Can I return that G36? Or can Arris fix that problem from their side? Thanks!

621

2 months ago

MadijensenThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG6950AC2

WiFi says it is connected but it’s not working. Tried to connect the TV to the WiFi and says not able to connect to server. How do I fix this?

473

2 months ago

Ddavis91The Many

asked in G34 | G36

G34 Ethernet Port Issues Slow Wifi

Howdy everyone! Just replaced my providers Arris with this G34 (SBG00DAY34). I currently have Optimum service formally known as (suddenlink). I pay for the 500 Mbps Service, and with their modem everything was perfect! I always had at least no lower than a 450 Mbps download speed, I would even see 600 sometimes on wired connections. Now on this G34 all of my ethernet ports show a -200 dBm. I have three ethernet cords plugged in. They go to my TV, Xbox series X and desktop. The dBm levels on the WiFi are normal and the connection is perfect on both 5GHz and 2.4GHz. But again, the speeds are hardly acceptable. If I wasn’t paying for speeds I wasn't receiving I wouldn't mind. Everything seems to work okay which is strange to me, and the ping is low. I can't figure out for the life of me what is causing the issue with the ethernet ports. If anyone can give me any sort of direction, I would greatly appreciate it. when it comes to technology and figuring things out, but I'm not very well ve

591

2 months ago

tacotacotacoThe Many

asked in SBG8300

SBG8300 network goes down when laptop connects

I bought an SBG8300 gateway a couple months ago, replacing an Xfinity rented gateway. Since then, I’ve had an issue where connecting my laptop to the wifi will cause the network to crash within about 30 seconds, sometimes faster. I have one desktop PC connected via ethernet, my phone is sometimes but not always connected and does not cause the crash, and there is a wifi printer which seems to have connection problems in general (I believe it may crash the network too, but it is hard to tell, since it disconnects at random - I believe this is an issue with the printer). My network is 400 mbps with Xfinity, and I had no issues while using their (rental) gateway. The laptop, a Samsung Galaxy Book 4 Edge which came out very recently and is new, will cause this crash consistently. After a few minutes, the network will be back up, and from there it will usually crash at least one more time, but not always. Depending on the day, the network will either crash repeatedly, or will start working

261

2 months ago

Raytone1The Many

asked in SBG8300

Slow Wireless vs wired speed with SBG8300

I have a 800 mbps service from xfinity. I get roughly 500 mbps wired and less that 100 mbps wireless. I’m sitting 5 feet from the router unobstructed. Doesn’t matter if it’s on the 2.4 or 5 channels. what are your thoughts? Thanks!

331

2 months ago

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