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SB8200

DOCSIS® 3.1 Cable Modem

  • 520 Topics
  • 1,358 Replies
520 Topics
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The Many
spanglemThe Many
asked in SB8200
SB8200 speed issue with Cox Cable

Hi, my SB8200 is about 3 years old. My ISP is supplying 500 mbps but I’m barely getting 200. Cox’s answer is that my modem is outdated and should be replaced. They will basically not do anything to help. I’m no expert and I realize things get outdated, but I don’t think that’s the case. Looking for opinions, some advice. Should I replace my modem?

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plemans
Juggernaut
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The Many
jbdakenThe Many
asked in SB8200
Compatible speed with Optimum service in NJ - SB8200

is an Arris SURFboard SB8200 DOCSIS 3.1 Cable Modem , Approved for Comcast Xfinity, Cox, Charter Spectrum, & more , Two 1 Gbps Ports , 1 Gbps Max Internet Speeds , 4 OFDM Channels compatable with Optimum service in NJ

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Wi-Fi Warriors
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Brian28gThe Many
asked in SB8200
Steering to satellite - SB8200

Short and to the point.  I have a surfboard sb8200 and 2 mesh w21's. Only 3 days old from Amazon.  I have 4 devices way passed the satellite and there all 2.4 only and their only on the main router.  I have a camera off a ways also and it's the only one on the satellite. If I go outside with my Galaxy watch it goes on the satellite. The main says there are 4 devices with poor signals, but still work, and they won't go on the satellite. My main has 15 devices and my satellite has 1 and my watch sometimes. I've read lots of ideas from people that think their correct. It's crazy arris won't help anyone, they just have self help. I'm going to wait until 1 month when the warrenty is about to expire and return it and keep getting a new one until I get help. 👍

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gulsThe Many
asked in SB8200
SB8200 not showing as receiving DOCSIS 3.1 signal

I installed a SB8200 with Xfinity couple of days back. All lights on the modem are green. But the event log has the following line under Downstream Bonded channels. I did reset as well as power cycle the modem.Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 48 Locked OFDM PLC 688000000 Hz 7 dBmV 42 dB 422431900 0   

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Wi-Fi Warriors
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The Many
Rachel8863The Many
asked in SB8200
Wi-Fi is not connecting with SB8200

Not connecting to WiFi 

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plemans
Juggernaut
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The Many
DriqueThe Many
asked in SB8200
Mediacom wifi not connecting to the sb8200. Will I need to send this modem back and get a new one?

Previous to last night and now this morning; the WiFi was working perfectly but now instead of having the green and blue lights lit, it’s just all green with the last green light blinking.

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plemans
Juggernaut
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The Many
robela01The Many
asked in SB8200
Connecting an HP Deskjet 2600 wireless printer

I’m trying to set up an HP Deskjet 2600 to my Wi-Fi. I was online before, but I got a new internet and SB8200 modem

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The Many
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brownies6The Many
asked in SB8200
SB8200 Slow Intermittent Connection on Astound Broadband

Similar to other posts, I am experiencing very slow (less than 1Mbps) on a 1GB service through Astound Broadband over last several weeks.  Trying to figure out if it is the ISP, the modem or my wifi.  Not sure how to diagnose modem and hoping someone knows how to decipher this. 

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LoveMyLab
Guardians of the Gateways
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The Many
rletts86812The Many
asked in SB8200
Password not working to login the GUI page in SB8200

Question: I’m on Xfinity and want to reset my modem. Will I have to activate it again afterwards, or will it work based on the MAC? I’m asking because the default admin password doesn’t work. I tried 2 different browsers and get the same result. 

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ezlongThe Many
asked in SB8200
Internet drops on Wi-Fi - SB8200

SB6183 continually drops wifi. ISP tries to fix but no success. They state I need a new modem. How do I get warranty service? Warranty expires Nov 2024   

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plemans
Juggernaut
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The Many
Magoo2721The Many
asked in SB8200
Slow speed internet on SB8200

I am connected with Cox 500MB service.My SB8200 will finally connect to Cox but it seems to take too long.Connection speeds match my service plan but I do have some unexplained drops in connection. The Upstream and Downstream lights are BlueThe Power light is White and the Online light are WhiteNo flashing lights, all solid blue or white.What should I do to get all lights Green? 

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LoveMyLab
Guardians of the Gateways
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The Many
BadPuppyThe Many
asked in SB8200
Problem with xfinity speeds after speed tier increase

I have an SB8200 on xfinity/comcast.  I have had it for 5 years or longer. I was on the 400/12 plan, and on Sunday 15 October I upgraded to the 800/20 plan.  I did it online.  Everything went well, and for about 24 hours all was well.  Then, my download speeds dropped to to 18MBps.  I called xfinity, and they ran their remote diagnostics, and said there was a problem which needed escalated to the ‘speed tier network”, and was told it would take a couple of hours and that they would contact me when finished.  They contacted me about 2 hours later, said it should be fixed, but nothing changed.  They have me scheduled for a tech visit on Thursday.  Nothing else in my network has changed, just the bump in speed.  Would It help to call xfinity and have them reprovision my modem?  How safe is it for them to do so?  I have read stories of people trying to reprovision their modem, but after it is remove from their end, it will not reprovision because it is ‘locked’ to an account.  Here is the

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plemans
Juggernaut
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The Many
etashisThe Many
asked in SB8200
unable to connect Wi-Fi in SB8200

I just bought the 3.1 surfboard and i called my cable company and it’s hooked up. But I’m having trouble with setting up the wifi. Any pointers or simple solutions? 

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plemans
Juggernaut
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The Many
lakegirl_93The Many
asked in SB8200
New Modem - No Internet

I just purchased a new SB8200. I contacted my ISP to change my MAC address to the new modem. When it powers on, everything lights up except the bottom light indicating internet service. When I called my ISP,  they aren’t seeing the modem. I did a hard reboot with no luck. Trying to set up a Google Mesh Wifi. The Google can’t link with the modem either (with ethernet). ISP sent technician out today and they verified service and connections are good. They reconnected me back to my old router and recommended I return the modem. I felt like I should just be able to connect it, link it with my router, and be ready to go, but it’s not working out that way. Any suggestions? Do I need to go to the Default Gateway and make any changes for initial setup of the modem? 

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plemans
Juggernaut
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The Many
kenganoThe Many
asked in SB8200
proper app for sb8200

What is the proper application to control my SB8200?  None seem to list it as supported. 

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LoveMyLab
Guardians of the Gateways
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The Many
Radsman07The Many
asked in SB8200
SB8200 Improper Speed ISP redirecting to Update Firmware

Hey all,I am having some issues with my SB8200 .  Speeds are inconsistent and overall network performance is erratic.  After looking at the arris events page it looks like I’m having all sorts of issues.  I called my internet provider (optimum) and they tell me that they have NO control over the modem and cannot update the firmware or operating software.  They tell me this because I supplied my own hardware and did not user the optimum provided hardware (don’t like paying rental fees). I told them that they should have control over it as this is the latest cable modem standard. How can I upgrade my SB8200 if this is the case? Help!!!!

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The Certified
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The Many
briman1026The Many
asked in SB8200
sb8200 won't send signal to google wifi

Yesterday, somehow the signal from the modem to the wifi stopped working. I have good internet hard wired to my mac. I’ve done all the resets on all hardware. Comcast says it’s a modem issue but offered no other help since it’s no their equipment.The only thing that is different is I pay for 800 mbps and I noticed when I do a speed test on the mac now I’m getting 1.1 gbps. I don’t really pay attention to speed so I don’t know if that’s new or has anything to do with it. The download light on the modem is blue now but I’m not sure if it was always that way because I don’t pay attention to that.Could the possible increased speed be the issue? Thanks!

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ruid61The Many
asked in SB8200
SB8200 keeps losing Internet connection

This is an issue that’s becoming more and more frequent to the point that I had to disconnect it and put back my  SB6141, which I had for 6 years with no issues.There is nothing wrong with my ISP or connection into the house. This is a hardware failure that has become worse over time since I bought in August.I just want a warranty replacement but can’t even get decent warranty support.Please advise p.s. I wanted to add that I ran the system by bypassing my wifi router. It means I connected the modem directly to one pc I have with the wired connection and the drops are legit; isolated to the MODEM itself.

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Wi-Fi Warriors
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The Many
LorelockThe Many
asked in SB8200
No internet on SB8200

My SB8200 will not connect to the internet. The upstream and downstream LEDS will turn solid green after a few moments and then the online light will blink for a few minutes before the whole procedure starts again. I’ve had two countless calls and two techs come and say that the signals on the cables are fine, going as far to replace them just incase. No one can find a solution. It’s been provisioned and even reprovisioned by my ISP, and after they blamed faulty hardware I even replaced it with another SB8200 and have the same issue. Apologies for the phone photo of event log, without internet I can’t transfer it from my pc. It’s been a week of trying to get this solved and I’m at my wits end.

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plemans
Juggernaut
F
The Many
FloraThe Many
asked in SB8200
How to setup the Wi-Fi network name and password on SB8200

I am not able to locate the passphrase or Wi-Fi network name in order to login to internet even though I have an activated modem.

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plemans
Juggernaut
A
The Many
alangsam1The Many
asked in SB8200
slow speed internet connection on SB8200

I have had the SB8200 for 2 years with 1000Mbps Xfinty internet service. I use the speed test from my Orbi Router which has showed about 930 for the last two years. This week the internet has seemed slower so ran the test and its 310Mbps down 22 up. I have rebooted the modem and router. I have asked Xfinity to ping and restart. I plugged my computer to the back of the modem port 1 but my Mac self assigns the ip to a 169 so can't seem to make that work.When I use the web app I get the following info for the downloadConnectionThe status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.Startup Procedure Procedure Status Comment Acquire Downstream Channel 663000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+ DOCSIS Network Access Enabled Allowed    Downstream Bonded Channels Channel ID Lock Sta

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LoveMyLab
Guardians of the Gateways
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The Many
WinggndmThe Many
asked in SB8200
SB8200 and comcast midsplit firmware

Are there any plans to release a new firmware for the sb8200 on Comcast to support mid split?

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The Many
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The Many
MtaftThe Many
asked in SB8200
both ethernet ports not active SB8200

Hey so my modems Ethernet ports are not both active. I have 2 PCs plugged in and only one is registering a connection even they are both hardwired Ethernet into the same modem. I just got off the phone with Comcast and they said it was a manufacturing issue? Any help and support would be great. 

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LoveMyLab
Guardians of the Gateways
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The Many
TimTechThe Many
asked in SB8200
unable to activate the modem by internet servicer provider sb8200

Just bought a used SB8200 on eBay from a reputable seller.  I tried to provision it with my Wow ISP via a phone conversation.  The rep said that there is an error “equipment must be in a special status to add it”.  She said it was locked.  I did a factory reset.  Connected it directly to a laptop without internet and logged into the modem.  I was able to change the default password to a new one.  Tried to provision again by swapping it with my old SB6183 and calling the ISP.  Same error.  While trying to provision, I can access the modem web page through my router but the username and password doesn’t work.  As soon as I take it off the cable and router and connect to my laptop directly, the username and password I created works. When putting my system back to the SB6183, they had to re-provision it to make it work (proving they removed that modem while trying to provision the SB8200).We have verified the MAC address multiple times. Is there anything I can do on my end or tell Wow what

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The Many
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The Many
thmThe Many
asked in SB8200
Slow speed internet on Arris SB8200/Comcast

Trying to determine if the refurbished modem I just bought from Amazon is the problem for extremely slow speeds or if the modem is bad. Following steps I found in FAQs, I got the attached results but I’m too confused to make sense of it. 

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The Many
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