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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1810 Topics

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josebeachamThe Many

asked in G34 | G36

Flashing blue light and No connection on G34

G34 has no internet and flashs blue.

1553

2 months ago

greenpilloThe Many

asked in G34 | G36

New G34 - can no longer connect to windows DLNA media server on TVs

My old Arris surfboard router/modem combo died and so I replaced it with the G34. With my old Arris surfboard I had my laptop setup with the windows DLNA media to share media files with my Samsung TV's in my house. Worked almost flawless in discovering the DLNA and playing videos. I activated my G34 via Xfinity and it’s been almost nothing but problems I've had to work through. I can connect to the internet and have eventually connected to smart lights and other discoverable items but the biggest issue is that my TV's no longer find the DLNA server to stream videos to my TV. It has to be a setting on the G34 somewhere but I don’t know what to change. Does it have something to do with IpV6 vs IpV4 or the UPnP? My firewall is off and everything is set up correctly on my laptop to share files.

595

2 months ago

Alex84The Many

asked in G34 | G36

g36 keeps losing internet still has solid blue light

I have a G36 I bought a little over two years ago that I use with Comcast. I haven't had any issues with the modem. The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already.

Admasus10The Many

How to change WiFi password

1011

3 months ago

Alex84The Many

asked in G34 | G36

g36 keeps losing internet but still has solid blue light

301

3 months ago

AmahursteThe Many

asked in G34 | G36

Arris G34 dropping internet, but remains connected to network (wired and wifi)

My Arris G34 has developed a problem where every 20 minutes or so I will no longer have internet access but the modem is still connected to the network. I am able to log into my ISP’s website using my cellphone’s mobile data to initiate a reboot of the device and after several minutes I will regain my internet connection. This problem is simultaneously occurring on both my PC which has a wired connection and phone which is connected through Wi-Fi. Looking at other similar posts, I see where it was recommended that I check the cable signal levels 3 times and provide information about my plan through my ISP. I am attaching all relevant information. My ISP is Cox.First data set:Second data set:Third data set:Cox internet plan:Wired speed test:Wi-Fi speed test through the Surfboard Central app: I’m including the message I got on my phone when the problem occurred: I’m also including the error message I got when the problem occurred while connected to the modem as I was collecting all the c

2376

3 months ago

Axel93The Many

asked in G34 | G36

Cannot sign in to gateway web portal on G34

when i logged in before, it wanted the default “admin/password” combo. but now:1: it redirects to a screen saying “please log in first”2: it now wants an email that i used to set up the device. i was never prompted to make an email, so i have no email to use, save for the one i just made for this community post. (tried it any way, obviously didnt work)[[correction. i have an email, but no password and don’t know where to recover it. the app says a reset is needed, but then why the email?]]i would reset it, but simple resets tend to break things with me (i.e. im on my 6th re-install of windows) and would rather have that be a last resort.the android app does not connect either, whether by scanning the QR code, or wifi info, etc. i even turned off my VPN to be sure, and my desktop has an ethernet connection where i also turned off my VPNside question: is there a desktop app for the G34? i had a similar problem with an old netgear 2-in-1 i used to use and their Genie app just simplified e

713

3 months ago

Deb HallThe Many

asked in G34 | G36

New G34 Quits First Day

Just hooked up my new G34, connected to the internet and it worked perfect….for about 6 hours, then shut down. I unplugged it and waited about 5 minutes, plugged it back in. Nothing. Unplugged again and waited 10 minutes, meanwhile called my service provider to see if there was an outage in the area. No. Plugged back in and red light, then flashing lights, then flashing blue light, then blue light and I was connected. Now I’m not impressed if it only lasts 6 hours and has to be rebooted. I need it replaced as I work from home and getting dropped while logged into my team is not a good thing. Downtime costs me money. I’m thinking of buying something else and returning. It didn’t even come with a manual, so I have no idea what all the lights meant! so frustrated. Suggestions or ideas are welcome...please?

425

3 months ago

DiGiosiaThe Many

asked in G34 | G36

App won't connect/register the wifi router G34

App won't connect/register the wifi router for G34

331

3 months ago

josebeachamThe Many

asked in G34 | G36

No connection to ISP provider G34

G34 has no internet and flashs blue.

151

3 months ago

Deb HallThe Many

asked in G34 | G36

How to change the wifi Password on G34

How can I change the password from a string of numbers to something easier for me to remember? I have just plugged in a new G34-80A5-5G

1424

3 months ago

mdamianoThe Many

asked in G34 | G36

reacing Mesh with G34 because one of my routers shorted out

I’ve had a Mesh system for three years. One of my routers shorted out and am wondering if it is wise to just buy another Mesh Router for $170 or the G34 for $180 which would replace everything however I still have one additional working router and the arris modem from my original mesh purpose. My main concern is I get great coverage with the Mesh in my 2 story house which is around 4000 sq ft. Is the G34 reliable enough for proper coverage as well? Thanks

3 months ago

Ben14

asked in G54

Is the G54 modem/router a better device that a Xfinity XB8 gateway?

Is the G54 modem/router a better device than a Xfinity XB8 gateway?

311

3 months ago

reevesp45The Many

asked in G34 | G36

Unable to connect the printer with arris G-34

My new arris modem will not allow my hp photosmart printer to connect. My printer test result says I need to add the MAC address to the list if permitted devices for the wireless router. I did this repeatedly and it still will not connect. The printer identifies the network name, but refuses to accept the password. Help!

392

3 months ago

John15021The Many

asked in G34 | G36

Intermittent internet connection on G34

My G34, I purchased in Feb, has been terrible since April 2024 with Xfinity internet service. Constantly dropping signal for hours and slow download speeds, day and night. Had Xfinity tech put in their modem 7 days ago and issue was resolved. I defaulted my G34 and tried to re-install yesterday but no gateway connectivity at all now? Checked the community chats and there is a lot of issues with the G34 / G36 modems with Xfinity. Not happy as modem was around $ 200.00 on Amazon. Xfinity and Arris need to update their compatibility list as this is ridiculous.

Can you put the G54 in bridge mode on the app on G54

Can you put the G54 in bridge mode on the app?

151

3 months ago

dbowling90The Many

asked in SBG8300

SBG8300 Wi-Fi router with Fiber optics through frontier

We just got fiber through Frontier. Can the SBG8300 be used as just a WiFi router?

Enable bridge mode on the G54

I am looking to use the G54 with an eero. To do this I need to disable the router aspect of this device. How do I do that?

3 months ago

adsnellerThe Many

asked in G34 | G36

Slow connection to website with new G34

Replaced problem Motorola cable modem/router with G34 and was able to set it up ok. But when accessing the internet or even connecting to the router through the computer all connections or changing pages seem to hang for several seconds before connecting. Speeds seem ok then until changing websites or selecting an item in the router settings. I never had this issue before. Even connecting to my media server through the network seems to hang for several seconds.

splineThe Many

how do i change modem password for accessing to my computer

1451

3 months ago

TexJay66The Many

asked in SBG8300

Setting up 2.4 and 5.0 ghz on SBG8300

How do I setup the 2.4 and 5.0 GHZ Networks on my SBG8300?

911

3 months ago

LisaABernardThe Many

asked in G34 | G36

Unable to connect link camera with 2.4g network on G34

I have set up my Arris G34 modem. The 5G is working perfectly fine on my phone and laptop. My Amazon link cameras Sync Module needs to access the 2.4Ghz to operate, but doesn’t recognize the password. Can I establish a separate password for the 2.4? If so, how? Thanks, Lisa

391

3 months ago

HalpmeThe Many

asked in SBG8300

Changing guest passwords for SBG8300 Access

I can’t login using the password that I just created when I did a hard reset to get to the pages to change my guest wifi passwords for security purposes. I have an Arris SBG8300I did two hard resets now to try to solve it and it skips the username creation item and goes straight to the create a password and reenter password page which I completed. I then changed the name and passwords of my primary daily Wifis - but to access the guest wifi band pages - I need to login using the account info...On that side, it’s saying that I’m putting incorrect credentials (“admin” and my new password). I tried the new password from the initial steps, the new primary daily wifi password, and the number password on the back of router, I tried resetting the router again and doing it all again and no success….I validated they were all correct multiple times. Is there another username other than “admin”, perhaps? Thanks in advance!

411

3 months ago

jemmacThe Many

asked in G34 | G36

Unable to access the GUI web portal and SBC app on G34

This G36 is the worse modem I have ever owned. I’ve had it less than a week and it’s been nothing but issues. I want to go back to my old modem and router. ALL solutions for issues with the G36 seem to require complete reset of the modem/router and starting all over again. The mobile app is a steaming pile of junk. I can’t access the modem through my browser because it won’t accept my email login. Sorry but it’s my ONLY email. The solution is to reset everything and start over.

451

3 months ago

mkaufmandevThe Many

asked in G34 | G36

unable to setup the SBC app on G36

Using Xfinity & Arris G36 I’ve tried unsuccessfully to use this application several times and ways and I cannot get it to connect. I always get an error. Has anybody got G36 to work with Comcast Xfinity in 2024?i’ve been in software engineer for 18 years so I don’t think it’s my errors. I think it’s the app.

481

3 months ago

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