Wi-Fi Modems

Carrier thermostat won’t stay connected to the wifi. Is there a setting on a Surfboard 8300 that I need to change?

We just bought the SBG8300 modem. I changed the network name from the factory setting of SBGnnnnnn to a custom network name and pw which is easier to remember and type in. My Mac connected to it with no problem, but the two PCs in the house always rejected the password. We finally had to select the secondary (guest) network with the unchanged network name and password.   Why can’t the Windows computers connect to our custom-named network?

I recently had a problem start with one of my Roku devices dropping the wifi connection.  A user on their community forum said this problem can occur if the router was connecting using 802.11 g/n instead of 802.11 b/g/n.Does anyone know if the G36 is configured to use 802.11 b/g/n on the 2.4GHz band?

How do I add a second Wifi Router to my existing G36 Modem/Router. I have a large house. I upgraded my modem to the Arris G36. My prior modem did not have wifi so I have my old Asus Wifi router that I am trying to connect but when I connect to it it says I do not have internet access. I tried adjusting the Firewall but that has not made a difference. Do I connect the modem to my LAN or WAN ports of the second Wifi router. Do I need to change any settings? ThanksKen

Error code 0015-1805 internet is working and connected to my provider (Xfinity) but, can’t get the app is allow me to set up actual network….. 

I tried switching to manual selection of 1,6 or 11 and all of them are not stable either.I moved many of wifi appliances to 5 GHz (which is very stable) as I thought there were too many appliances on 2.4 GHz.  It helped for couple of weeks, but now it started dropping again.Is there limit to how many appliance I can connect to 2.4 GHz?

I purchased a g34 cable modem router as a backup to my Netgear router that failed. It's a nice router, but I finally got my Netgear warranty replacement. I would like to use the g34 as an accces point in my garage. I already have an Ethernet cable and use a small WiFi access point. I don't see an option to do this though, it looks like the g34 can only be used as a modem in bridge mode, not outputting WiFi signal. Is 8t possible to do what I want?

My Arris DG2460 has both 2.4G and 5.G capability and both lights are lit.But my ROKU doesn’t recognize the wireless connection & my computer does.The computer is connected to the 5G wireless and works.My ROKU doesn’t do 5G, but the 2.4G doesn’t show up on the Wireless search. Any ideas?

I find I keep losing my 5G module forcing me to restart my router as often as twice per week, is it my unit or are there others with the same issue?

Does the SBG8300 have a fuse? If so, what is the size and value? Thank you.

My replacement Arris Gateway DG2460A works wirh my Suddenlink Provider, but not with my ROKU. My older DG2460A worked with both. I suspect that maybe my Arris DG2460A has had it’s Password changed.

I attempted to register the SN of my new G36 today online, I made several attempts and got a message that the SN from the box and the device don’t match the product.  I called their help line and the man said that he will register the device.  I have had this modem for about 2 weeks and the wifi in the house is fine but I also have 3 ethernet connections in different rooms that have worked flawlessly with my TIVOs since I moved into this house almost 9 years ago.  Now, the ethernet connections are not working.  The modem did not come with setup instructions and I’m not sure which I should have plugged into the 2.5GB port on the modem, should I have the wifi or the ethernet that come from the wall?  I would love to get my ethernet ports working again.  This has been a horrible transition to the new modem.  Arris says the G36 is the top of the line, my opinion, it’s a pain in the neck!

OPPs, I changed my Surfboard password and all my replies went away. Here’s the deal:I can’t connect to my modem & my modem doesn’t show up on my ROKU “Modem search”It’s the same modem I’ve used before, but a replacement.I tried entering the modem as a private network and entered it’s name and password, but that didn’t work. (my password is all alpha/numeric with no weird stuff). I’ve tried resetting my modem - no help.My ROKU is a model 3930X

I recently purchased a SBG10 Modem / Router.I set up an account at NoIPAfter configuring the DDNS to work with NoIP update service I see no way to confirm that it is working.How would this be done?

When trying to setup a Forwarded Port in the Router Gateway Application (login successful and all services functioning and identified), I choose connected device from the “Select a device to add IPv4 and IPv6 address” button… the fields are populated automatically by the Router program, and then I enter the port number in the start and end port boxes, then hit Save…An Alert popup box appears with “Please use only alphanumeric characters”.Even if I populate the boxes with manual keyboard entry, I receive the same result.I have tried to use the mobile phone web GUI version of the Router Gateway, and receive the same result as I have described above (using the Computer CPU to add the new Port Forward service.HELP?! 

 I get the message below on login screen:“The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages.” SBG8300 was bought 3 weeks ago at BestBuy..My Chrome version is:  “Chrome is up to dateVersion 103.0.5060.114 (Official Build) (64-bit)” WHY the silly message?   

Does the G36 have VPN client mode?I want all my traffic routed through a VPN installed on the G36 instead of setting it up on each device I use, is this possible? If not, are there any suggestions for accomplishing my goal? Thanks in advance.

  "Is this g34 compatible to the sgb6700-ac and will it support an m cell for phone usage?"

What is wrong here? Web Interface keeps asking me to upgrade the browser but I do have the last updates Current version Version 101.0.4951.41 (Official Build) (64-bit) Message Supported Browsers VersionsThe version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages.

New SBG8300 connects perfectly to 2 cell phones, 2 laptops and 1 tablet, using the 5G SSID.  Canon printer detects  the 2.4G SSID as well as the 2.4G Guest SSID, but not the 5G SSID.  Please advise if there is a solution for this.ThanksSteve O

I talked to Xfinity about activating it, and gave them all the information they need to put it on their network.  The modem part seems easy peasy.But I don’t recall what WiFi network name and password I created years ago.  Is there a way to reset it to the factory settings?  I am out of warranty already so I can’t ask Arris Surfboard for help.

I have SBG8300  router from my ISP.  I generally login to their router page to enable wi-fi ( normally it is in disabled mode). By mistake I clicked  Bridge mode button though I don’t even know what the bridge mode is.  Now I can’t login to the http://192.168.100.1 at all.   The browser URL shows https://192.168.100.1/wizard_step1.php  and runs for ever.  How will I be able to login to router settings.  I appreciate any help. internet is working normally. But whatsapp message refresh is taking forever saying  “Wiating for this message. This may take  a while

WOW cable internet can't recognize my Surfboard SBG8300 in order to activate/connect.  They keep telling me they can't see it on their end.  I'm trying to quit renting their gateway so I know that my coax works fine since I just move it to the new Surfboard.  Please help.

How can I increase the speed of my wireless network?

I moved from one apartment to another one  At the old place i was using an SBG8300 which was working great.  The new place was set up with Xfinity equipment and I would like to continue using the SBG8300 but have no idea how to switch back to it.  Could someone please tell me how I can do this please? Thank you!!!