mAX PRO (W133/W31) and Plus (W130/W30)

Mesh Wi-Fi System AX11000/AX78000

  • 50 Topics
  • 104 Replies

50 Topics

G
The Many
GordonDPikeThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Modem shows blue light , but router keeps coming up red

Router has worked fine for several months. Today it will not receive the signal form the modem, which is online, even with multiple restarts of both devices. 

1
plemans
Survivors
2 days ago
F
The Many
fdiazaguirreThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

W130 mAX Plus Mesh AX7800 WiFi 6

I bought the two towers mesh. But one is not working beyond the bluetooth. Is failing during internet connection step.  I reset it many times and still not working. May I return it to ARRIS? I bought them through this website since I am in Argentina and they do not accept them beyond the two weeks. 

9
S
VIP
13 days ago
A
The Many
asap7770The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Arris W31 wifi mesh router will not restart.

Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail. Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly? Full current setup:Arris Surfboard SB8200 Arris W31 mesh wifi router

6
S
VIP
14 days ago
M
The Many
Mark486The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

iPhone dropping on W31 mesh network

We have an iPhone that is dropping off my W31 network (base and 2 satellites),  I have seen on the Apple forum that a DTIN setting on the W31 maybe set at “3” and for the iPhone to work properly it should be set on “1”.  How to I change that setting or verify that is not my issue? I have multiple PC’s other iPhones, iPads etc that are not dropping.  Everything has been reset multiple times…   Thanks, frustrated!!!

2
S
VIP
20 days ago
A
The Many
adwebincThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Error Code 0000-1401 on Max Pro W31s

I am reading other threads of users having this same issue. It sounds like in some cases it has been resolved. In my case it does not seem to be resolved.  my WiFi network was down and I confirmed that the fiber and ONT was all working properly. So it seemed the only options was hard reset after hours of trouble shooting. I am running a mesh with 3 W31s. All three with complete resets are getting the 0000-1401 error. I’ve now spent 4 hours on this issue and what should be a very simple thing has burned significant time and tomorrow will be painful as a try to tether on video calls all day…Any suggestions on how to resolve?  

2
A
The Many
1 month ago
V
The Many
vfinley73The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

W31 Stopped Working

Hi there,My W31 MAX Pro just randomly stopped working today. I have restarted it several times and even reset it to factory settings but it continues to blink red. Our home is wired for internet, and we’ve had it connected in our family room for at least 2 years, where it worked great. I just moved it and connected it directly to our modem and it still won’t connect. Is there anything else I can try?The error code I keep getting is 0000-1303. I have Spectrum internet and the model # of my modem is ET2251. It is DOCSIS 3.1 eMTA.Thanks in advance! 

1
plemans
Survivors
1 month ago
B
The Many
beastmanThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

How to set up W31 with S33 by Frontier fiber internet service

I am using Frontier fiber for internet service.  I have (2) Surfboard Max W31for a mesh setup.  I prefer more control over my network and would like to see logs and some more advanced setup “Gaming”, Streaming etc from a modem/router. I purchased the S33 but does not have any features after hooking it up.  What suggestions do you have for a modem that will give me more configuration capabilities?

2
plemans
Survivors
1 month ago
A
The Many
asap7770The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

W31 Malfunctioning

Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail. Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly? Full current setup:Arris Surfboard SB8200 Arris W31 mesh wifi router 

1
S
VIP
1 month ago
B
The Many
beastmanThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Extremely slow after connecting 2nd satellite

Once I connected the 2nd satellite system my TV would tile, and when working the picture was fuzzy. My laptop was getting approximently 40mb.  I unplug the 2nd system everything works again but I am only getting around 140 down and 300+ up. I’m no good at netwroking what so ever so I am at a lost.Can anyone help determin why it would be so damn slow? Thanks in advance

2
B
The Many
1 month ago
A
The Many
asap7770The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Error Code 0000-1602 while set up the mesh system - w30 and w31

There’s no documentation on this error whatsoever making it impossible to fix. Cannot get the network configuration step to succeed over the application. Terrible product, only took 2 months for this router to fall apart. Attempted a full factory reset but it simply fails repeatedly to set up the second time through. What is this error code, what does it mean, how do you solve for it?

2
A
The Many
1 month ago
A
The Many
AshbyBThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?I want to be able to log in after a “factory reset”.

2
A
The Many
1 month ago
T
The Many
tristandThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

W31 stopped working

bought 2 months ago, worked for a month, went on vacation, came back, and now it just flashes yellow, sometimes goes to blue for a few moments, then back to amber, etc. I’ve tried rebooting, even the reset button, same results.Seems like a lemon.

2
S
VIP
1 month ago
T
The Many
tkulikThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

mAX Pro W31 trying to add 2nd satellite

When trying to add a mAX Pro W31 satellite I get the the registration part and the app kick me out and closes.  I check the app for updates but the app is up to date.  Any body know why I can’t add the satellite or why it kicks me out?

4
S
VIP
1 month ago
F
The Many
felipeThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

surfboard w30 where can I get the configuration app

Please provide me a link to download a app that configures the board w30I have android systemIf you have for another system please tooReally appreciated .please send linksI found on play store a surfboard central but there's no model board w30 that's why I need to know where download or what donwload from PlaystoreThanks My number 9994559266 

5
S
VIP
2 months ago
M
The Many
MazThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

W130/W30 website blocking capability

Hello, Is there any way to be able to block specific websites from a W130/W30 AX7800 mesh router? I have looked everywhere in the app and could not find it. Also, I wish there was a way to manually place a bandwidth limit speed per device as my kiddo is eating all of it watching streams, even when he's set to the minimum of "normal" per the app.

1
S
VIP
2 months ago
doddiedawg
The Many
doddiedawgThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Where can I send my w31 for refurbishment?

I had a W31 go bad and got a refurbished replacement. Now I want to send my bad unit in to get refurbished. I can’t find anyone that does that, everybody just sell the “refurbished” units.

1
S
VIP
2 months ago
R
The Many
Rayjj13The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

adding extra satellites

I need to add more than 3 satellites to my system.     however, the app won’t let me do that.    Is there a way to work around this?current system consists of a modem (sb8200) wired to w31.  This is then wired to a w30 and this is then wired to another w30.    By “wired”, I mean connected via Ethernet.     The distance is rather long between the satellites and my home is old with lots of interference in the walls.     I have a 4th satellite that I want to add but can’t figure out how.     what about upgrading the modem to a wifi capable one and then moving the satellite that is currently connected to it, to a different location?    I still think I will need 4 satellites…any thoughts?  

1
LoveMyLab
Guardians of the Gateways
2 months ago
Z
The Many
zendxThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Android Surfboard Central does not save configuration

Hello. I'm trying to set up the Surfboard W31 router. I'm using Surfboard Central from the Google Play Market (the latest version) for the setup, and my mobile phone is a Samsung S22+. I don't have any problems with the initial setup. However, the Surfboard Central app simply doesn't save the settings, and after exiting, it suggests going through the initial setup again (which would require resetting the router settings). What should I do?Yes, i tried to reboot the phone :) - no luck.

1
S
VIP
2 months ago
B
The Many
beastmanThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

2.4GHz Network and a 5GHz Network W130/W30

Does the MaxPro also support two separate wireless networks. Most of my devices do just fine with smart connect, but I have one door lock that will only work on 2.4 and will not work with smart connect.Thanks

1
S
VIP
2 months ago
B
The Many
beastmanThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

network slows to crawl when another satellite is connected

I have frontier fios and the minute I added the satellite my speed dropped for all devices. The TV would either freeze and if working the picture quality was choppy. My laptop was only getting approximently 40mb. When I unplug the system speed comes right back up.  The make it sound like “Plug and Play” but that is obviously not the case :). I know about networking as a rock :) Are they any tech documents that I can review on this issue.Thanks for your help.

1
S
VIP
2 months ago
B
The Many
bjacks41The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

w31 bluetooth connection failed W130/W30

 

1
S
VIP
2 months ago
B
The Many
beastmanThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Required hardware for Mesh mAX Pro W130/W30

I am going to purchase the max pro mesh system az-11000. Do I also need to purchase a modem/router for frontier fios? I do not have a modem currently as I have my own asus modem.

1
B
The Many
2 months ago
D
The Many
dfeaseyThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

Is mAX W30 compatible with S33?

Just upgraded from a SB8200 to S33 modem and my mAX W30 mesh router doesn’t seem to connect. Turned off the mesh device, unplugged other ethernet devices, tried 2.5 and 1.2 ports (I know, 1.2 has to be turned on by Comcast / Xfinity). Surfboard Central mobile app does not list w30.Do I now have to upgrade my router / wifi?

1
Networkingfordummies
Cable Modem Commandos
2 months ago
R
The Many
RicofThe Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

add satellite function not working W130/W30

When trying to add my w31 satellite in the app, once I get to the first screen the next button does nothing. I have tried multiple devices with the same result. I have even reset both routers and reconnected the main device successfully. It appears that the add satellite function is just not working. Any ideas of what to try or is this a bugged app issue?

3
S
VIP
2 months ago
M
The Many
MikeParker66048The Many
asked in mAX PRO (W133/W31) and Plus (W130/W30)

W31 "We are experiencing an issue connecting with out back office" ERROR CODE: 0003-1014

What is with the “back office”?Attempting to create network and add satellites to my W31 -- I have internet via the W31, just insufficient coverage. . . Is there another way, other that SURFBoard Central” to configure my network?. . . 

1
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VIP
3 months ago
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