Solved

Replaced an older Surfboard with a new Surfboard and the new Arris iPhone app doesn’t facilitate syncing the two. Any suggestions or help making them work together would be greatly appreciated.

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

I would like to change my wifi name and password. I no longer have the software that came with the router. I have attempted to change my settings by entering my IP address and Router IP into a search engine, but I am unable to login in with my username and password. How can I change my wifi name and password? I am also unable to login to the surfboard app to change settings that way.

Hello, I need some help with my G54 modem. Network: My G54 will act as my bridge, my UDM Pro will handle assigning IP addresses to devices. I will be setting up VLANs on a switch and I’ll be using mesh nodes for AP (replacing repeaters.) Issue: When I enable Bridge Mode on my G54 and restart it, my connected Router does not recieve a WAN IP, only a LAN IP. When Bridge Mode is disabled, I have both on my UDM Pro router. I have been factory restting my G54 to recieve internet access/connection when this fails. When I connect my laptop to G54 (in bridge mode) my laptop is assigned a 169. IP but when I connect to the Router (while G54 is in bridge mode I get a 192. IP, but I do not gain internet access.) Troubleshooting attempts: I tried cloning the MAC address assigned to my laptop, it recieved from the modem, to my UDM Pro’s WAN1. (in the app.) It was unsuccessful. I tried to manually push a working IP address. Awful attempt. Unsuccessful. I called my ISP and asked them to enable Bridge

My internet drops out intermittently (usually for a few seconds at a time, but VERY often). I’ve power-cycled both router and modem. I checked and have the latest firmware upgrade for my router. How can I explore to see if I could be having a problem with my modem? Thanks for your advice!

All of my devices are hard wired. Can the WiFi be disabled, or does the router not broadcast if there are no devices connected wireless?

Doesn’t seem to be an easy way to request RMA. Surfboard S33v2, already registered, amazon purchase less than 2 years ago. Spectrum internet, lost connection, multiple power offs and tried reset button. When powering on, green light immediately comes on and stays on, doesn’t blink or appear to attempt to connect to spectrum. Multiple reboots same result. Purchased new S33 and quickly activated new modem and new modem is working fine. Request replacement on old defective S33.

Spent a lot of time on this and you have no number to call, not starting out well. Xfinity says they do not support the s34.

How do I change WiFi name and password ?

Hello, I have a client who recently had Comcast install a new cable modem (CBR2-T) and this broke their credit card machines. Long story short the new Comcast Cable modem cannot forward different incoming requests on different ports to different internal hosts on the same port. The old cable modem could do this! Basically, I want to do this: 78.100.200.50:6000 → 192.168.1.10:6000 78.100.200.50:5999 → 192.168.1.11:6000 (IPs are for example purposes only and not real) The Arris G54 is listed as an approved Comcast cable modem and before I have the client purchase it I want to be sure the port forwarding will work as I described above. Thanks, Jerry

Modem does not appear to be powered up. No lights on modem. No internet. Last night we had some power outages. Could that have caused the problem? What do I do? Any help appreciated, Rich Markovich

I have W121 MESH that I tried connecting. First W21 I tried connecting as main didn't connect for a while even after multiple resets. After 30mins the LED turned off completely and not sure if it is dead. Second one in the set I am able to connect as main and tried connecting the one with no led as a satellite but no luck. Is it dead? When I try to reset the LAN and WAN light glows and turns off. No issues with the power adapter. Please advise.

Hi. G34 working perfect , I try to connect the App get thru all the steps , then says can’t connect to WIFI . Briefly kicks me off WiFi then send trouble shoot code. I tried to troubleshoot, everything looks good on my end thanks

I am beyond frustrated here. To preface, I have the worst ISP possible - Zito Media. I honestly feel like Zito is the culprit but they refuse to provide any useful information. I own this modem and intentionally bought it so I could drop the rental Zito modem. I want to access the web manager to alter settings as needed. However, I cannot get into my modems manager. 192.168.100.1 just gives me a “hmm...can’t reach this page” message. Ipconfig tells me my default gateway is 192.168.4.1 (which doesn’t work either of course). I tried to reset the modem and for a very brief 2 minutes I was able to get into the manager but as soon as it reconnected to my ISP the manager connection terminated and displayed the “hmm...can’t reach this page” message again. Please help!

Can you make your parasitic app work and just let me change the name of my router this has been weeks and every step I follow just blocks me for no reason from either logging in or even just connecting to the thing.

Just got the g34 router trying to setup the mobile app I did activate it with xfinity have internet using the WiFi the app says it’s connected to router but when a little box pops up saying setting up mobile app another screen pops up saying lost connection to router even though I am still connected to router on WiFi and have internet I have tried hard resetting the router but get the same thing

I have the G36, got it in august 24. It worked fine for about a month and then it started having problems where it would physically restart 2-3 times a day. Then in december it seemed to have fixed itself, and up until early february it worked fine. However now the router doesnt even restart itself and it just kicks off the internet for 5 of seemingly every 10 minutes.

I’ve had my cable guy come out. I’m connected to the cable/internet . I’m trying to set up modem/Wi-Fi and cannot get it connected to my PC with ethernet cord.

Title sort of explains it. I'm wondering if there's a way to see the devices connected to the guest network. I'm using the Surfboard W130. Everything else has been somewhat easy to manage, but I'm trying to ensure my smart lightbulbs are using the guest network as opposed to the main one.

arris surfboard W31 i want to setup a guest 2.4 ghz network

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible Surfboard DOCSIS 3.0 ( SBG6950AC2 ) Any thoughts would be grateful

What causes my voice mail not to answer?

My WiFi network disappeared when I was trying to set it up in the surfboard app and now it’s not visible! Do I need to root my router and hod do I do so?

App won't connect/register the wifi router for G34

I just moved to my apartment...my modem is still not connecting to the router. My service is with cox but the equipment is not (they were bought separately)...I talked to cox already about connection they did their part. I have a TP-LINK ARCHERC59 AC 1350 (ver 2.0) router (it's has 7 lights on the front)...1st 3 lights are soild [power/2nd/internet/{4-7 space ship/ethernet/trident/ wps-no light/not on/not soild }]. I already tried the off/on methods with both equipment (did not work)...my Modem is an ARRIS SB6183...it's was working fine at the old place...I can not access the status page on TP- Link. Can anyone help?