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The Many
DiGiosiaThe Many
asked in G34 | G36
App won't connect/register the wifi router G34

App won't connect/register the wifi router for G34 

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The Many
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userminusoneThe Many
asked in Wi-Fi Modems - General
SBG7580-AC WPA2 and KRACK

I have an SBG7580-AC wifi gateway running firmware {edit : personal information} (Xfinity is my ISP since a few months ago.) Does this firmware version correct the WPA2 security vunerabilities exploited by KRACK or do I need to acquire another wifi gateway model that supports WPA3?

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dumbfoundedThe Many
asked in eMTA - General
Arris NVG443B

I bought the same modem/router Arris NVG443B, I am currently renting from my service provider. It lights up and works or shows that it should.  My provider says it shows it is connected or working.  My desktop  computer won’t connect to the internet, my phone recognizes it, but will not connect either. I am trying to get away from the monthly rental fee.  What are my options to try to get it working?Thank you. 

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thedjsinsThe Many
asked in S33 | S34
S33 missing OFDMA Upstream channel

This has been ongoing for a long time now, just now doing research though. Had Xfinity re-provision twice and also reset to factory settings with no luck, they told me they see OFDMA on channel 43 but I’m not seeing it on my end at all, will post the logs of the boot up and provision. Cannot exceed 40 Mbps upload and very random download speeds as well. Any help is appreciated!Event Log 

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plemans
Juggernaut
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The Many
resibeThe Many
asked in SBG8300
unable to connect security system phone line to SGB8300 surfboard

Does model SGB8300 have a port to support a phone cable connection to connect our landline phone with our home security system? An ethernet cable was included in the box but I’m unsure of what it is used for.

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plemans
Juggernaut
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The Many
WorldwideliveThe Many
asked in G34 | G36
how do I shut the wireless off on G36 and connect modem to a different router?

I want to turn off the wireless Arris G36 Modem so I can connect to a Linksys router?

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plemans
Juggernaut
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The Many
ZoellaThe Many
asked in SB6183 | SB6190
surfboard SB6183 - unable to locate wifi name and password

Hello! I just switched over from Xfinity but I can’t connect to the wifi. The WiFi name and password is not located on the box. How do I find it? I need it asap I have school work I need to do. 

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Wi-Fi Warriors
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ctphersonThe Many
asked in G34 | G36
G34 Modem Router Speeds

I cannot get speeds over 340 Mbps wifi speeds.  Xfinity router gets me 1100-1200 Mbps.

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K
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KTDILLON53The Many
asked in S33 | S34
Recently purchased S34 ,CORRCT CABLE MODEM with wifi feature.

About a year ago we  were told our cable modem, model SBG7600AC2,  was obsolete and would need to be replaced. We have two computers, some TV’s and a couple of tablets as part of our home network.   We just recently decided to swap it out with an S34. When I looked at the package, I noticed the box says  we need a WI Router for whole home networking. This leads me to believe I bought the incorrect cable. If so what version would be best to purchase? 

331
plemans
Juggernaut
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The Many
LouieramosjrThe Many
asked in S33 | S34
set up of arris s33 - need wifi name

I just purchased an Arris S33. It did not come with a user manual. According to Xfinity, I need the WiFi name and pswd of the device. How do I get this?

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plemans
Juggernaut
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The Many
resibeThe Many
asked in SBG8300
Ethernet cable to install the modem SBG8300

Is the ethernet cable required for installation and activation of model SGB8300? Is the ethernet cable needed at all after installation and activation is completed?

161
plemans
Juggernaut
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The Many
wtt1971The Many
asked in G34 | G36
G36: MOCA not working after replacing cable modem

Hello,I have 2 MOCA 2.5 Motorola adapters installed for years and my cable modem was a Motorola MT8733. One MOCA adapter is connected to my modem in the living room, and the other is in my office upstairs and everything worked fine.My 8733 started having problems that requested me to reset it every other week and today I replaced it with a Arris G36. Wifi is working fine, but the Ethernet adapter in my laptop (connected to a MOCA upstairs using a network cable) has no connection - connection was great when I had the MT8733.I reviewed pretty much all config pages in the G36 and couldn't find something that needs to be configured to make the MOCA connection work.Thoughts? Is there a configuration I would need to change? Should I use a PoE filter?PS: the LEDs on both MOCA adapters behave the same as before, so it's not a link/LAN connection issue.

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plemans
Juggernaut
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The Many
Msmithny83The Many
asked in G18 | G20
Unable to connect TCL tv with G-18

My TCL tv will not connect to Wi-Fi modem but my phone and the neighbors tv will. My TV will connect to a mobile Hotspot. So the how do get my TV to connect to my router 

162
plemans
Juggernaut
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The Many
youngjjjmThe Many
asked in Modem - General
Docsis 4.0 and Wifi 7

With the top end modems and routers you have available for gaming if I buy a new one now will I be able to update them to Docsis 4.0 and Wifi 7? Or will I have to buy a new one again when Docsis 4.0 comes out soon?

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plemans
Juggernaut
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The Many
sammynThe Many
asked in S33 | S34
S33/S34 Complete Specifications

Hello,I couldn’t find the complete specifications of these modems.  Does anyone have it or know where to find them?Thanks

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Wi-Fi Warriors
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The Many
BalakcThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Can i add mAX W130 as a 3rd satellite to W121 Kit - Two W21

Hi,I have the following Arris Setup:Modem : S33Wifi Router : W121 Kit - Two W21 routers - SURFboard mAX Mesh Wi-Fi 6 system - AX6600 Speeds. Will I be able to add one W130 as a 3rd wifi router to boost speed and performance ? will the 3 be compatible ? any ideas please ?  Thank you !! 

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The Many
daraghThe Many
asked in S33 | S34
constant rebooting on S33

S33v2 on AstoundReboots at least 5 times a day since 1/1/25ISP tech came out and replaced with their modem. Everything works great now Will never buy Arris again. Mobile app is a joke

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The Many
K
The Many
KathyriggsThe Many
asked in G34 | G36
G34/G36 Change password

How do I change the password?

372
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Wi-Fi Warriors
D
The Many
DankerBarrelThe Many
asked in G34 | G36
G34 firmware update needed

My service provider is xtream by Mediacom & I've reached out to update my modem/router combo; but was unable to because my ISP doesnt have the newest firmware. My current version is AR01.04. & the newest is AR01.05 which came out in NOV. 2023. Can a new firmware please be pushed out for the G34 & can Mediacom be put in the loop so i can update my firmware. Please.

461
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Wi-Fi Warriors
D
The Many
dbozykThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Arris Surfboard w121 install additional satellite, hangs on add a new satellite

I have 2 w121 routers, i am able to setup the “main” router, when i go through the app (firmware: Edit : personal information). I proceed to install additional satellite, install now, select my w121, it goes to add satellite screen and does NOTHING after that. I have reinstalled the app, reset both routers, keep 2nd router off, tried with 2nd router on and also hardwired. It does not move forward from this point. I have reviewed there pdf, to ensure proper procedures are followed. This seems to be an issue with the app itself. Any help is greatly appreciated. 

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Wi-Fi Warriors
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The Many
Diesel 1947The Many
asked in SBG10
Reset modem so that I can reset password.

I managed to ruin the password change on my  SBG10 Cable modem. How do I Reset the modem so that i can fix this? 

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GroverThe Many
asked in G34 | G36
Set up the SBC app on mobile - G34

I installed my G34 and it works well. When I went to set up the iphone app, I was told that I would need to factory reset the unit. Will I need to go through the whole activation process again? 

422
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Wi-Fi Warriors
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The Many
IHateXfinityForeverThe Many
asked in G34 | G36
Internet Drops daily on G34 modem

I recently replaced my older Arris modem that was cheaper and had gone out. I bought this one that was supposedly better, but it drops my internet connection on my devices everyday. This is a HUGE problem because I work from home. All devices are wireless except one, but I did not have this issue with my cheaper Arris model. I can only use Xfinity due to lack of providers for my area so I’m stuck with them but this wasn’t happening before I changed devices. I have my computer and a couple other main devices connected to the 2.4G and others connected to the 5.0G do not overloading the 2.4G. I have reset the modem, and disconnected and reconnected devices multiple times. Anyone have any suggestions on how to fix this? I have to have fast internet for work. 

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Wi-Fi Warriors
C
The Many
cpearsallThe Many
asked in Wi-Fi Modems - General
192.168.0.1 DOES NOT GO TO ADMIN PAGE ON ANY BROWSER onSBG6900-AC

Post after post after post says you cannot put 192.168.0.1 and get to the admin login page any more.  There used to be a Firefox work around and everyone keeps posting that as the solution.IT DOES NOT WORK.  No matter what browser I used including Safari IT WILL NOT WORK.Does ANYONE know how to login the modem as of today 12/29/2024?My modem is a SBG6900-AC but that doesn’t matter because based on the comments many different Arris modems are having the same problem.Unplugging it doesn’t work, factory resetting it doesn’t work.  NOTHING WORKS.And why isn’t Arris doing something about it.  Apparently no browser due to security reasons will let us log in to our modems because we have an old protocol or something.

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R
The Many
rhmacdonaldThe Many
asked in S33 | S34
S33 Restarts Multiple Times ADay - Error in Event Log

I have a surfboard S33 that I’ve been using for about a year now. I guess I’ve been tardy in reporting this issue.  The modem keeps rebooting multiple times during the day and the restart usually takes about 5-7 minutes. I’ve spoken with Comcast about this and they indicated that everything looks good from their end. They aren’t not seeing any errors being reported to them. The S33 is a replacement for an earlier modem that I had. I worked with Comcast and we reinstalled that modem and everything worked fine so it doesn’t appear to be an issue with the connection from Comcast.  I use the previous modem for almost 8 years with no issues at all on the line. Well, I checked the Event Log today and it seems that there are multiple errors and that the date of the device keeps getting reset to 12/31/1969… see the attached screenshot. Please let me know how I can initiate warranty support for this before my warranty expires.  

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Wi-Fi Warriors
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