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D
The Many
DiGiosiaThe Many
asked in G34 | G36
App won't connect/register the wifi router G34

App won't connect/register the wifi router for G34 

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The Many
U
The Many
userminusoneThe Many
asked in Wi-Fi Modems - General
SBG7580-AC WPA2 and KRACK

I have an SBG7580-AC wifi gateway running firmware {edit : personal information} (Xfinity is my ISP since a few months ago.) Does this firmware version correct the WPA2 security vunerabilities exploited by KRACK or do I need to acquire another wifi gateway model that supports WPA3?

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The Many
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The Many
thedjsinsThe Many
asked in S33 | S34
S33 missing OFDMA Upstream channel

This has been ongoing for a long time now, just now doing research though. Had Xfinity re-provision twice and also reset to factory settings with no luck, they told me they see OFDMA on channel 43 but I’m not seeing it on my end at all, will post the logs of the boot up and provision. Cannot exceed 40 Mbps upload and very random download speeds as well. Any help is appreciated!Event Log 

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plemans
Juggernaut
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The Many
ZoellaThe Many
asked in SB6183 | SB6190
surfboard SB6183 - unable to locate wifi name and password

Hello! I just switched over from Xfinity but I can’t connect to the wifi. The WiFi name and password is not located on the box. How do I find it? I need it asap I have school work I need to do. 

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Wi-Fi Warriors
D
The Many
daraghThe Many
asked in S33 | S34
constant rebooting on S33

S33v2 on AstoundReboots at least 5 times a day since 1/1/25ISP tech came out and replaced with their modem. Everything works great now Will never buy Arris again. Mobile app is a joke

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The Many
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The Certified
kmsommersThe Certified
asked in SBG8300
honoring 2 year warranty, NOT

I have 3 arris modem/router combos and they all failed in less than 2 ½ years. The last one I had was 8300 combo and the lasted 1 ½ years. I was supposed to have a 2 year warranty. Called tech support at least 4 times and talked and talked. demonstrated that the modem failed. Would not honor warranty. When I first called mid i bought from Amazon and that the warranty was not valid. I called Amazon the they said they were an authorized dealer for Arris products. They even showed the 2 year warranty in their sales ad on-line. Is anyone there then me having warranty issues???? The tech support is from India and it is very hard to understand what they are saying. Very frustrated. Won’t buy Arris products ever again. Help!!!

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The Certified
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The Many
SantikiThe Many
asked in SB8200
sb8200 issues

My SB8200 stopped working yesterday, the only light on is the power light, solid green, reset button does nothing. Is there a number to call? It is still under warranty until the end of March.[edit: removed image with personal information]

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Wi-Fi Warriors
K
The Many
kainsangoThe Many
asked in G34 | G36
G34 X-Box UPnP Not successful

New to this community but I see I’m not the only one having this issue.Brand new G34 bought today and my Xbox one can’t connect to it.Phone, laptop, table all connect just fine.Is it an xbox issue or a modem issue.I’ve already done the restart, enable UPnP on the web manager and nothing has worked so far.Gonna try a wired connection and if that doesn’t work, I’m returning it. 

543
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Wi-Fi Warriors
S
The Many
Scott123The Many
asked in G54
Password to Web-based interface (GUI) on G54

Hello.  Can you please let me know if there is a way to change my web-based interface (GUI) password?  Thank you. 

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The Many
Q
The Many
QuaileThe Many
asked in S33 | S34
S33 Replacement since there is no wifi internet

My S33 seems to be having the same issue as many others on this forum. Constant noise with orange light / light blue light. I checked with my ISP and everything is good on their end but still no wifi. I’m on the east coast and customer service isn’t open until 11am here. Need my WiFi backup and running ASAP. Wondering if anyone has had ARRIS send them a replacement modem and how long that normally takes. 

363
plemans
Juggernaut
L
The Many
lyrondotThe Many
asked in G34 | G36
Wi-Fi cable modem not comnecting to Windows 8 laptop on G34

My windows 8 laptop is showing as “limited connection” when trying to connect to our new Arris G34 wi-fi cable modem. My other laptop, desktop and all phones in the house are connected.  Network drivers are up to date on the computer and I had no problems connecting this laptop to our previous modem. Suggestions please?

334
plemans
Juggernaut
S
The Many
soprahThe Many
asked in Modem - General
Disposal of Arris VIP2262v1

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping. 

221
LoveMyLab
Guardians of the Gateways
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The Many
jmmedcThe Many
asked in Modem - General
Recommend a Gateway

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!. 

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The Many
E
The Many
Eneida-1970The Many
asked in S33 | S34
S34 DOCSIS 3.1 Network name

What is the network name for this?

201
plemans
Juggernaut
K
The Many
Kickin8The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 with slow streaming

Having issues with Spotify and Android TV box. Never happened to my Netgear cable modem previously. Already turned off firewall - must be something with the settings? Please shed me some light for this - or else I have to buy another cable modem only device... 

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K
The Many
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The Many
BillKThe Many
asked in SVG2482AC
Surfboard SVG2482AC no internet with Windows11 laptop ?

Hi,  I recently bought a new to me Lenovo Laptop with Windows  11 on it.   It works fine at my business with the Verizon router but at home with the Arris on Xfinity it will not allow me to access the internet ?   It says “connected” but no internet access.   I am using Firefox but have tried Edge and Chrome just to be sure it wasnt the browser.  Any thoughts ?  Is anyone else having the same issue ?   The Modem/Router is probably 4 years old ?  I cant seem to find a way to check to see if it has the latest firmware. I have a desktop, two phones and a tablet and all of them connect just fine. 

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The Many
R
The Many
rliscoeThe Many
asked in G18 | G20
G20 first time setup

I don’t have a laptop to connect to the modem. Is there another way to get past this step?

442
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Wi-Fi Warriors
J
The Many
JkmerasThe Many
asked in G18 | G20
G20 says device is not capatible with Cox

I have tried to change to the device and Cox flags it as not supported. When I have them do it by phone it will not connect to the internet. 

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Wi-Fi Warriors
T
The Many
tlochetto13The Many
asked in G18 | G20
change factory password on G20

how do I personalize the password for my Arris SurfBoard?

872
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Wi-Fi Warriors
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The Many
WessyThe Many
asked in S33 | S34
Unable to add modem to Xfinity account

The Xfinity installer called his tech support and they speculate that the box the modem came in was never correctly scanned by Best Buy, where I bought it. They said the “mac address” is the problem, and that I have to take it back to Best Buy for them to scan it properly. Anyone else have this problem?

391
plemans
Juggernaut
D
The Many
dcarnaghiThe Many
asked in SB8200
Wrong default gateway address on SB 8200

I just recently purchased a SB8200v3 and am already having an issue with it.  After contacting my ISP to have it added to my account I was able to get network activity, but the first octet of my default gateway is 24 instead of my ISP’s 192.  I need to plug in directly to my modem and manually change the default gateway in order to log into it locally.Does anyone have any thoughts how to get this issue sorted out if the ISP says it’s an issue I should take up with the manufacturer? Not being able to get my home network back up and running is a slight inconvenience.

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Wi-Fi Warriors
S
The Many
sammynThe Many
asked in S33 | S34
S33 - upload speed limited to 45mbps

Hello,I’ve 1Gbps/350Mbps internet now. I bought S33v3 to support this tier since MB8600 didn’t work good with it. But the upload appear to be limited around 45Mbps. ISP tech checked everything and I couldn’t find a problem and said this modem doesn’t support the higher upload speed.  Based on the event log, I think the correct config is not in place because some issue with either modem or the provisioning itself. I can’t believe S33 can’t support higher speed.Can someone tell what’s wrong here ? Thanks you 02/03/2025 11:36:18 Error Improper Configuration File CVC Format02/03/2025 11:36:18 Critical Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=X;CMTS-MAC=X:4b;CM-QOS=1.1;CM-VER=3.1;02/03/2025 11:36:18 Notice TLV-11 - unrecognized OID;CM-MAC=X:a3;CMTS-MAC=X02/03/2025 11:36:18 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-102/03/2025 11:35:55 Error Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=X;CMTS-MAC=X;CM-QOS=1.1;CM-VER=3.1;MB8600 used to show 2

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K
The Many
KarltonThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
will surfboard app work with Androind 14 on W31

I have a Promax W31 router that is connected to a S33 modem. Surfboard as set up on an old android device. Today I rebooted the router and that caused a major issue. I've confirmed the modem and internet work fine.  After having to reboot the Promax w31 router, I could not get the app to recognize the router. I tried all of the tips including unplugging and plugging in the modem, the router; and uninstalling and reinstalling the app. I was informed that due to a batch update of Android 14 and 15, the app will not recognize the router. I was told there was not a workaround. Has anyone with Android 14 or 15 figured out how to get the app out of the loop and to actually recognize the router?

564
plemans
Juggernaut
A
The Many
allThe Many
asked in SBG10
Changing WI-FI name and the password on ARRIS SURFboard SBG10

Hello everyone, I was trying to change my WiFi password on my first trying it’s showing me a message that invalid username or password or your access has been locked due to multiple failed login. Can someone please give me an idea what should I do?Thank you. 

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Wi-Fi Warriors
Y
The Many
YacThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Ethernet (wired connection) on SBG7600AC2 not working.

I just noticed that my Ethernet connection does not work from my modem. The wifi that I use daily is working just fine, but I recently noticed that my only wired connection is no longer working. My only Ethernet connection is my security camera system, and I have not checked to see if it was online in months, so who knows how long this issue has been going on for. I have tried to connect the Ethernet cable to different devices and use different Ethernet cables and reset the modem to no success.  I am wondering if there is an easy way to tell if the Ethernet ports are broken or if there is some way to reset them. Both the green and orange lights are always on for all 4 ports even when nothing is connected. Is this normal? Or does this in itself indicate a problem? There was a power surge in my neighborhood a year ago. Could this have damaged the Ethernet ports but not the wireless Cabo ability of my modem?  Any information would be appreciated. My modem is no longer under warranty. 

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Wi-Fi Warriors
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