Solved

We reset our router as a ‘fix’ for one of our streaming platforms.  It automatically came back up, but only with the 5ghz channel.  I need the 2.4 for a few items in our home.  Attempting to get into the admin page has so far been frustrating.  The auto filled admin password has not been accepted and there seems to be no ‘forgot password’ option.  

I can’t enable the bridge network on my G34 because it’s asking for login credentials and I was NEVER prompted to create a user password when I set up my account HELP

Is there a modem that you can see what websites have been used each day?

is the 8200 compatible with router tp link tl-sg108e 

Hi,Up until recently, I have been able to access the modem info via a browser using the IP address.  Recently I have been unable to do so.  I have tried all the IP addresses listed on the internet without success.  I have used both chrome and safari.  Sometimes I get a message saying the site is not secure, but even when I click “go to site” nothing happens.   Please help me access the modem setting for my SB6141 on my macbook pro running Sonoma 14.5.  Thanks

I've been trying to talk to someone on the phone or even live chat but neither one exists you keep sending me in circles this is no way to run a business but a good way to get a bad reputation all I want is to get my refund on a SB8200 that I purchased on 5/08/ 24 my order number is 59472 you tell me I can but just try getting it just give me the info I need to return it and I'll be happy, I already see a lot of unhappy people on your community site.

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The only previous issue with connections turned out to be a cable that got damaged by my neighbor.  Comcast replaced the cable and all has been fine. Today it lost connection but the light was still blue.  If I disconnect power and reconnect, it will work briefly but then drop connection again.  I have 3 devices connected via ethernet and a bunch on WiFi.  I've disabled WiFi with no change.  I also disconnected each of the ethernet devices individually with no change.    Comcast doesn't detect an outage in the area and their AI support says things look good to my modem.  It can reset it successfully and see when it's not online if I disconnect it.  Gateway FW version is [edit personal information] NCS Anything else to try?  Hate to have to shell out for a new one when it's only a couple years old.   

My S33 modem is connected to our google wifi and the other day it went from working to this amber or green ish color and nothing is able to even detect that it is working at all. My wife tried calling and the guy even said during the trouble shooting process that it might have just broken but has anyone else had a similar issue or problem and is there a work around?

I have a DG3450 that sits in my network closet in the middle of the house.  I need to get a network signal out to my shop about 75ft away.  Is there an extender option that would work with the DG3450?

We recently purchased a surfboard cable modem at walmart.  When our new internet was connected we realized we did not need the modem.  When we tried to return it, it was out of return time frame.  The return desk informed us to contact your website to see if it could be returned directly to you.  The modem has not been opened.  Can you help in any way?ThanksCindyhu

I've had the same modem for 4 years, never had an issue, yesterday my xfinity streaming device froze so we turned everything off. Now I can't get anything to connect to our network. When I search for available networks it shows up and all lights on the modem are blue, but nothing will connect to it, on my phone and computer it asks me to sign in and when I click that it takes me to a link for xfinity that says I need to activate my internet. Talked to 3 different people who all have different answers and that everything looks good to them so a tech will come out in 2 days. Anyone else ever have this issue? Do I need a new modem?

I have the TG2492 device and it appears that it cannot handle multiple computers at the same time, especially when one of them uses 5G and the other one uses 2.4G connection. Currently both channels are enabled. I figured I wanted to update the firmware to see if it fixes the issue, but I cannot find this model anymore on the Arris website…. Is there a way to download the firmware update for this device?Current firmware: 9.1.103GY 

II purchased a I purchased an Aris surfboard G 34 router a week ago. But now, when I connect a device to the 5G Wi-Fi works fine. When I connect device to the 2.4 G Wi-Fi it does not get Internet.  I have an ethernet plugged in Verizon cell signal extender that worked up until this afternoon.  Now it does nothing 

My brand new Arris 54 is unable to maintain 2Gbps speeds on Xfinity residential 2Gbs service.  If I reboot the G54, I’ll get excellent 2Gbps speeds of 2200-2300 speeds, but very soon after that I can only erratic speeds from 200-1200Gbps.  Using Comcast’s modem, I consistently got 2200-2300 Gbps download speeds.  What’s wrong with the Arris G54 

Hello good people of this community.  I've just ran into an issue with my Arris Surfboard SB6183 modem.  My phone was showing connected with no internet.  I unplugged the modem and separate router and plugged the modem back in first.  It's lighting up the power light solid and then the others are flashing in order until it gets to the bottom light and then goes solid and starts all over again.  I chatted with someone from Spectrum and they had me do some troubleshooting, which I had done already.  They can see the modem had been offline for about 30 minutes at that point, but no other help besides contacting the manufacturer.  So here I am.  Any ideas?  Thanks for your help in advance.

Seems like a recurring problem in the community security warning accessing the portal. Please provide help accessing the portal while the browser reports the SSL certificate is unsafe. What work around exists that is not beyond my technical capabilities! New box installation and have already had to work around the Surfboard Central App registration failure. 

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

I bought a brand new modem so I could get 2gb speeds from my internet provider as my old modem was unable to do these speeds. When I hooked it up and had it added to my account it gives me a blue light saying it’s connected. The cox representative told me it was good to go but I didn’t have internet access. I called my router company and after factoring resetting it we were unable to get on the internet. They had me trying to go straight from the modem to my desktop and it still wouldn’t connect to the internet. I had a technician  come out and he tested the line and it was good and was confused on why the modem was working but not letting us on the internet. Is it possible I got a bad router from factory? I spent 200$ on the modem so I’m hoping this is not the case but I’m not sure what else to think at this point. 

I recently purchased and activated a new T25 modem with voice. Having a problem with the Xfinity Stream service. Xfinity stream works fine for a few days before becoming non-functioning on all devices. After many failed attempts to restore stream service, I've found that going through the modem activation prosess restores Xfinity Stream. Any suggestions on what to do to avoid repeating the activation procedure? Modem works fine otherwise.

Arris login page doesn’t. Won’t allow entry of new password. Keeps saying unexpected error. Does Arris actually offer any real customer support? 

Happens about 4 times per day, any solution other than rebooting gateway?

As the title says, for the last few months we’ve had our internet dropping out randomly, multiple times a day. Our ISP Xfinity finally came out and they replaced outdoor connections, and tested indoors but the S33 v2 lights didn’t register internet drop though he was holding the cable.  When tested on their modem, it showed internet loss immediately and the internet was stable. Would like someone to tell me how I can fix this as we work remote and this is unacceptable. 

I have the G34, the first week I bought it, it worked great but now 2 months in the service is spotty. I have had to call my service provider so many times. I have tried rebooting and all. I do not know where to go if check if the software is up to date. I will like to use the service I am paying for. Is there a phone number to call for someone to help fix this issue?

HI , MY S3 bought July 2023 , stopped working yesterday…  I supposed it was Xfiny error, and I ask for a tech visit… The tech showed me that the problem is my modem. EVen though the light is green , is not working at all. The tech showed me the service up and running, and we tested with another modem he brought ..  The problem is my S3 . Thanls for all your help , this is a medular device for me , for my remote job. Thanks 

I have an Arris G34 that I need to submit for warranty request.  How do I do this?  We have already gone through all trouble shooting steps with our provider as well as online through Arris with no luck.  We only have an orange amber light with no signal.Our device is under warranty until Dec 2025.  Please assist.Thank you