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My surfboard router (7580) shows i am in HK/China and not North Carolina.  This started a couple of months ago.  I have unplugged and rebooted, but cannot solve this issue.  It is mostly evident when using a chrome browser.  However, if i go to any other location my devices do show North Carolina.  Is there a simple fix for this? 

May seem like an odd question.  The SB8200 lists a dl speed of 1gb. Mine is about 3 years old and I just updated my service from 500mb - 1gb, but I am not seeing any higher speed. The max I see is in the 500mb area and thats the speed test directly through my router. I have tried to plug my laptop directly to the modem but I never get an internet connection for some reason that way.Thanks

How do I rename the network

I was told in my job that the reason why I'm getting issues with staying connected to the company's phone system is the SIP ALG setting. Is this something that my Aris G36 has? If so, how can I disable it?

Turn ot off about every 10 days to reset. Won't accept new update so constantly knocks me off the internet. 

I recently got this new modem to replace my old one after a outage bricked my old one, I got it set up last night, activated with xfinity and everything, yet every device I connect to it says "Connected, No internet" I've even connected my netgear router to it and it gives off the same No internet signal.I've tried everything, turning it on and off, factory reset and nothing works, still no internet.I can't even login to the router either, always a black screen when I go to the website, I'm typing this on my phone.

I have Xfinity.   Their channels work fine.  But streaming from other providers sometimes have problems.  I note that Hulu which I just got, would drop out 3 times in a half hour.  Video would just drop to whatever cable programming was on at the time.  Also happens, let frequently on Netflix.  Sometimes it just freezes (looks like it’s buffering) and sometimes it freezes before dropping out and sometimes it just drops out.  Called Xfinity and they said modems have end of life of 2-3 years.  Bought mine in 2021.  Suggested I buy a new one.  I’m guessing they just say that every time they don’t know.  I’ve changed their cable box and nothing changed.  I note that people send in logs and get advice.  Can someone tell me how to obtain the necessary logs to post online?  My mesh network is Eero.

I’m having an issue changing my IPv4 LAN DNS to “statically configured” on my G34 router.  When I change the setting and set the primary and secondary DNS servers, fill out the CAPTCHA, and then hit save settings, it appears to take.  After a couple of seconds, the screen refreshes and its back to “obtained automatically”.  The software image name is “Edited personal details” and the firmware version is “Edited personal details”.

I’m trying to add a new Arris Surfboard Cable Modem, but when I tap to add device on the app, it only gives me the options Surfboard Max or Gaming Bridge or Network upgrade kit. I need to add Surfboard Modem, but it doesn’t come up as one of the choices.    

I reset the router. I want to create a username and password and access it. I’m able to connect to it with my laptop and it goes directly to login screen asking for my email and password. I’m not able  to get past this screen. I appreciate any suggestions.  btw, I’m using two different Surfboard routers in two locations. Can I control them both from the app?  

No connectivity issues until a big storm rolled through. My Alexa alarm went off in the morning and I couldn’t turn it off by talking to it so I went over to unplug and noticed it had no internet connection. When I got home later that day still no internet. I unplugged it for 30 seconds, nothing. Then again for 2 minutes and nothing. I noticed the lights never blinked or changed colors. They both are solid blue when plugged in, off when unplugged then right back to solid blue as soon as I plug it back in. I tried doing a hard reset and it won’t even respond to me pushing the reset button for 10 seconds or 30 seconds. Any ideas or suggestions appreciated! 

What exactly is a TOKEN when setting up DYNDNS and port forwarding?

I bought an Arris modem, model SB8200 on Sept 26, 2023 from Best Buy. The unit quit working last Friday. A tech with Cox comm came out and verified the modem is bad.  Best Buy advised me to contact you.

It's pretty clear now that Arris G36 is a massive frustration to several customers. I can not have satisfactory use of my Xfinity 2 GB connection.So my question is, instead of this dumb piece of plastic with bad tech inside and worst customer service, what do you folks suggest as a good modem wifi? Because this one is going to the trash can tomorrow. 

I understand that the SB6190 cannot have bridged mode enabled or disabled? Does this mean that the modem operates in bridge mode? That is, in essence, bridge mode always on?

When I try to change the 2.4 network name and password I get a spinning circle for about a minute, then it ges back to original name and password.   Any suggestions?

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it? 

I need help connecting my wireless hp8600. It says filtering is enabled in my g36 new modem. (No button to disable).  how do I use surfboard with the gs36 to disengage the filtering???  Thanks

Can someone please explain to me how to see my wifi history of sites visited?How do I log in and how do I see the sites visited?Please help.

I would like to claim warranty on my Arris g34. Mines messed up and I did everything to fix it. The light is stuck on amber and I hit the reset button but it’s not doing anything.

Hi,I would like to pair again 2 VAP2404 devices independantly from my Internet Box. Is it possible ?Those 2 units were originally paired out of the factory.Suddenly, for an unknown reason, there were no Wifi signal coming out of the Access Point one.I decided to reset the 2 units to factory settings using the Reset button.Then I tried to pair them again using the WPS buttons.Is that right ?Apparently it does not work.What can I do ?Many thanks for some help  

   on my  ARRIS SB6183  cable modem    i have a internet conection but no power icon and no online icon don't light up the receive icon and the send icon are blue yes i can surf the internet

I ordered an Arris modem and I need to cancel the order since Century Link isn’t compatible with this type of modem. can the order be cancelled? Order number #59552

Have a wireless router (Eero) connected to port 1 on SB8200. Works fine. But when I try to connect my laptop (or an unmanaged switch) to port 2, it doesn’t work.I’ve read all of the stuff about how your “ISP only provides you with one IP, blah, blah”. But I called Xfinity and they said anytime you plug something into the modem it automatically assigns it an IP, and everything should be working. The Eero wireless router has a second port, and if I plug my switch into that, everything works fine (AppleTV, laptop, etc.) The obvious response is, “then why don’t you just do that?” and the answer is because I don’t want to use wifi when I don’t have to. I have that router on a timer set to shut off when I sleep, and I want to keep it that way.

I need to know who is trying to hack my modem